Zabbix agent windows cannot start service

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  1. ZABBIX BUGS AND ISSUES
  2. ZBX-13004

Zabbix service error 1053

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    • Type:


      Documentation task

    • Resolution:

      Fixed


    • Priority:


      Major

    • Fix Version/s:




      4.0 (plan)


    • Affects Version/s:



      3.2.10rc1


    • Component/s:



      Agent (G)


    • Labels:

      • agent


    • Environment:

      Windows 7 64 bit,

      HP z400 workstation


    • Sprint:

      Sprint 21, Sprint 22


    • Story Points:

      0.25

      Cannot start zabbix service on windows 7 .getting «Error 1053: The service did not respond to the start or control request in a timely fashion»

      How can i fix this,
      Already tried with 3 computers.but getting same error message.

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            Assignee:


            Martins Valkovskis


            Reporter:


            Malintha Mihiraj


            Team:

            Team C

            Votes:
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              Created:

              Updated:

              Resolved:

              Problem

              A newly installed zabbix agent (4.4.x) was installed on a Windows 2016 server using an automated script. The error was showing

              Windows could not start the Zabbix Agent service on Local Computer

              Error 1067: The process terminated unexpectedly

              zabbix_agent_fail1

              Troubleshooting

              i tried to run the command in the foreground 

              "C:\Progra~1\Zabbix-Agent\zabbix_agentd.exe" -f --config "C:\Progra~1\Zabbix-Agent\zabbix_agentd.conf"

              And it showed the culprit

              zabbix_agentd.exe [6964]: cannot open log: unable to open log file [C:\Program Files\Zabbix-Agent\Log\zabbix_agentd.log]: [2] No such file or directory

              zabbix_agent_fail2

              Resolution

              It was simply matter of ensuring the «Log» directory existed and the service started.

              How to Install Zabbix Agent on Windows 2016 and avoid the: Windows error service could not be started. Error 1053: The service did not respond to the start or control request in a timely fashion.

              Download – https://www.zabbix.com/download_agents

              If you have the agent service installed incorrectly now, you can remove it by running “zabbix_agentd.exe –uninstall”.

              cd c:\zabbix
              zabbix_agentd.exe --uninstall
              
              

              New Install

              1. Create directory C:\zabbix and place zabbix_agentd.exe and zabbix_agentd.win.conf files there.
              2. Edit the zabbix_agentd.win.conf file and set the values:

              LogFile=C:\zabbix\zabbix_agentd.log
              Server = IP address of your Zabbix server
              # ListenPort = 10050 Leave it commented as is if you don’t change the defaults
              ServerActive = IP of your Zabbix server
              Hostname = computer that will be monitored as listed in the zabbix server hosts setup

              3. Open command prompt and execute:

              C:\zabbix\zabbix_agentd.exe --config C:\zabbix\zabbix_agentd.win.conf --install
              zabbix_agentd.exe [5584]: service [Zabbix Agent] installed successfully
              zabbix_agentd.exe [5584]: event source [Zabbix Agent] installed successfully
              

              4. Start Windows service.

              If you receive an error – Windows Agent – Error 1053 – that the service could not be started, run the uninstall above and restart the installation and make sure the files are in the correct directory and the config file changes match what you need.

              Please find more info here: https://www.zabbix.com/documentation/4.0/manual/appendix/install/windows_agent

              Adding a firewall rule in Windows.

              Go to Windows Firewall. Add new rule. Choose port, TCP, Specific Local Ports. Add port 10050.

              Enter the official website of Zabbix:zabbix official website download interface
              There are two ways to choose to download in ZIP and install Zabbix-Agent, one is in the form of EXE, the other is in order.

              Create a folder under the C drive or D drive, «Zabbix-Agent»
              Then unzip the downloaded zip file into the folder,

              Open the conf configuration file and modify the zabbix_agentd.conf file
              Old look: still Server, serverActive, hostname modified to Zabbix-Server’s IP
              (If Zabbix-Server is installed with docker, note that you should use the IP in Docker instead of the network card address of the virtual machine)

              After modification
              Open CMD as an administrator

              #Enter the installation command, the following two words will appear following
              C:\Windows\system32>C:\zabbix-agent\bin\zabbix_agentd.exe -c C:\zabbix-agent\conf\zabbix_agentd.conf --install
              
              zabbix_agentd.exe [14284]: service [Zabbix Agent] installed successfully
              zabbix_agentd.exe [14284]: event source [Zabbix Agent] installed successfully
              
              #Then execute the start startup command,
              C:\Windows\system32>C:\zabbix-agent\bin\zabbix_agentd.exe -c C:\zabbix-agent\conf\zabbix_agentd.conf --start
              zabbix_agentd.exe [6836]: service [Zabbix Agent] started successfully
              #Many people may encounter problems here, start failure and report errors. Cannot Create Service
              #At this time, we first execute the unloading command
              C:\Windows\system32>C:\zabbix-agent\bin\zabbix_agentd.exe -c C:\zabbix-agent\conf\zabbix_agentd.conf -d
              
              zabbix_agentd.exe [2028]: service [Zabbix Agent] uninstalled successfully
              zabbix_agentd.exe [2028]: event source [Zabbix Agent] uninstalled successfully
              
              #After uninstall, we restart the computer, install it again, and then re -start the service, and it will succeed;
              #Then let's check whether the Zabbix-Agent service is up
              C:\Windows\system32>tasklist|findstr zabbix
              #Can you go to see if there is an error message in the log of Zabbix-Agent
              
              

              Error 1053: The service does not respond to startup or control request in time

              cannot create service [Zabbix Agent]:

              For the situation that the Zabbix-agent could not start normally,
              At that time, the error was Cannot Create Service [zabbix agent]: xxxxxxx
              Open the control panel and enter the «Management Tool» -> «Service» to view Zabbix Agent. When right -clicking, an error will be reported:Error 1053: The service does not respond to startup or control request in time
              Uninstall according to the above, restart the computer, and reinstall it to solve;

              C:\Windows\system32>C:\zabbix-agent\bin\zabbix_agentd.exe -c C:\zabbix-agent\conf\zabbix_agentd.conf -d
              #Restart the computer
              #re-install
              C:\Windows\system32>C:\zabbix-agent\bin\zabbix_agentd.exe -c C:\zabbix-agent\conf\zabbix_agentd.conf --install
              

              If it has not been resolved yet;
              To «My Computer» -> «Management»

              Choose network service to add to the group

              Re -uninstall, install and try again;
              After Zabbix-Agent starts, you can add the host, associate the monitoring template to see if there are monitoring data;
              The following is an error in the webpage, (if you configure the file server, the server has no configuration, it may be this problem)

              Get value from agent failed: cannot connect to [[ip]:10050]: [4] [Interrupted system call]

              #Chat if the server is the same to the client
              #For agent
               Telnet Zabbix-Server's IP  10051
              #For the server
               IP on the telnet agent side  10050
              #Here it is likely to be unreasonable. Check whether the Windows firewall is closed. If you are afraid of being unsafe, add rules to allow the firewall to allow ports 10050 to pass;
              
              

              DVoropaev

              @DVoropaev

              Ставлю + к карме на хабре за ответы на вопросы

              -- Начат процесс запуска юнита zabbix-agent.service.
              авг 22 11:33:59 SRV-T-APP-028 systemd[1]: PID file /run/zabbix/zabbix_agentd.pid not readable (yet?) after start.
              авг 22 11:33:59 SRV-T-APP-028 systemd[1]: zabbix-agent.service never wrote its PID file. Failing.
              авг 22 11:33:59 SRV-T-APP-028 systemd[1]: Failed to start Zabbix Agent.
              -- Subject: Ошибка юнита zabbix-agent.service
              -- Defined-By: systemd
              -- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
              -- 
              -- Произошел сбой юнита zabbix-agent.service.
              -- 
              -- Результат: failed.
              авг 22 11:33:59 SRV-T-APP-028 systemd[1]: Unit zabbix-agent.service entered failed state.
              авг 22 11:33:59 SRV-T-APP-028 systemd[1]: zabbix-agent.service failed.


              • Вопрос задан

              • 10141 просмотр

              Пригласить эксперта

              Не в SELinux ли дело?

              Для RedHat/CentOS попробуйте так:

              yum install policycoreutils-python 
              semanage permissive -a zabbix_agent_t

              > /run/zabbix/zabbix_agentd.pid not readable (yet?) after start.
              Может каталог /run/zabbix не существует?
              Может прав не хватает на него.
              Попробуйте запустить руками например так:

              $ sudo su - zabbix -s /bin/bash
              No directory, logging in with HOME=/
              zabbix@xxx:/$ /usr/sbin/zabbix_agentd
              zabbix@xxx:/$

              Так же проверьте лог указанный в конфиге в директиве LogFile

              В логах самого заббикса что пишут?


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