Windows shell common dll не отвечает

The «Windows Shell Common DLL has stopped working» error is a common issue that many Windows users may encounter. This error can disrupt daily tasks and affect the overall functionality of the Windows operating system. Understanding the root causes of this error and applying effective fixes can help restore normal system operation. In this article, we will explore what the Windows Shell Common DLL is, the typical reasons behind this error, and a comprehensive guide to troubleshooting and fixing it.

What is Windows Shell Common DLL?

The Windows Shell Common DLL is a dynamic link library in Windows that is responsible for managing various core functions of the Windows shell, including its graphical user interface (GUI). This DLL (Dynamic Link Library) plays a significant role in processes such as opening and managing file explorer windows, taskbars, desktop items, and much more. When this DLL encounters issues, it can lead to significant disruptions in these functionalities.

Causes of the Error

There are several reasons why the «Windows Shell Common DLL has stopped working» error may occur:

  1. Corrupted System Files: Corruption in system files can lead to a malfunctioning Windows shell.
  2. Third-party software conflicts: Sometimes, third-party applications can conflict with the DLL, causing it to crash.
  3. Windows Updates: An incomplete or problematic Windows update might lead to issues with system files and DLLs.
  4. Malware or Virus Infections: Malicious software can also damage or alter critical system files that control the Windows shell, resulting in DLL errors.
  5. Graphics Driver Issues: Outdated or corrupt graphics drivers can cause display issues leading to the DLL crashing.
  6. Registry Corruption: Improper changes made to the registry might result in inconsistencies leading to DLL errors.

Initial Troubleshooting Steps

Before delving into more complex solutions, it is crucial to perform some basic troubleshooting to check if the issue resolves.

1. Restart the System

Occasionally, a simple system restart can resolve temporary glitches causing the DLL to stop working.

2. Boot into Safe Mode

Starting Windows in Safe Mode can help identify if the issue is caused by third-party software or drivers. You can enter Safe Mode by restarting your computer and repeatedly pressing F8 or Shift + F8 key (depending on your Windows version). Once in Safe Mode, check if the error persists.

3. Check for Windows Updates

Make sure your system is up to date, which may resolve existing bugs or security issues. Navigate to Settings > Update & Security > Windows Update and check for updates.

4. Scan for Malware

Using an antivirus program, perform a full system scan to detect and eliminate any malware that may be causing issues.

Advanced Solutions

If the initial troubleshooting steps do not resolve the «Windows Shell Common DLL has stopped working» issue, then one of the following advanced solutions may be necessary.

1. Running the System File Checker (SFC)

The SFC tool scans for corrupt system files and attempts to repair them. Here’s how to run it:

  • Press Windows + X and select Command Prompt (Admin) or Windows PowerShell (Admin).
  • Type the command: sfc /scannow
  • Press Enter and wait for the scan to complete. If issues are detected, SFC will attempt to repair them.

2. Running the DISM Tool

If SFC doesn’t fix the problem, try the DISM (Deployment Image Servicing and Management) tool. Here’s how to use it:

  • Open Command Prompt as an administrator (as described previously).
  • Type the command: DISM /Online /Cleanup-Image /RestoreHealth
  • Press Enter and wait for the process to finish.

3. Updating Graphics Drivers

As mentioned earlier, outdated or corrupt graphics drivers can lead to the Windows Shell Common DLL error. Here’s how to update them:

  • Press Windows + X and select Device Manager.
  • Expand the Display Adapters section.
  • Right-click on your graphics driver and select Update Driver.
  • Choose Search automatically for updated driver software.

4. Performing a Clean Boot

A clean boot allows you to start Windows with a minimal set of drivers and startup programs, which can help determine if the error is caused by a background program:

  • Press Windows + R to open the Run dialog.
  • Type msconfig and press Enter.
  • In the System Configuration utility, select the Services tab, check the Hide all Microsoft services checkbox, and click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • In Task Manager, disable all startup items.
  • Restart your computer.

5. Repairing the Windows Registry

If registry issues are the cause of the «Windows Shell Common DLL has stopped working» error, you might need to restore them. A corrupt or altered registry key can cause the Windows Shell to misbehave.

  • Use Windows + R, then type regedit to open the registry editor.
  • Navigate carefully to the paths that might be associated with Windows Shell. Make sure to back up the registry before making any changes to avoid further issues.

6. Resetting Windows

If all else fails, consider resetting Windows. This will reinstall the operating system, preserving personal files while removing installed apps and settings. To perform a reset:

  • Go to Settings > Update & Security > Recovery.
  • Under Reset this PC, click on Get started.
  • Choose either to keep your files or remove everything, depending on your preference.

7. Using System Restore

If you have created restore points in your system, you can revert to a previous state where your Windows Shell was functioning correctly. Here’s how to use System Restore:

  • Type System Restore in the Start menu and select the corresponding option.
  • Follow the prompts to restore your system to an earlier date.

Conclusion

Encountering the «Windows Shell Common DLL has stopped working» error can be inconvenient, but with the right approach, you can resolve the issue effectively. By understanding the reasons behind the error and systematically applying the troubleshooting steps and solutions outlined above, you can restore your system to optimal performance. Regular system maintenance, including updating software, scanning for malware, and keeping backups, can help prevent similar issues from occurring in the future. If the problem persists after trying all methods, consider reaching out to a professional technician for further assistance.

FIX: Windows Shell Common DLL Has Stopped Working

The error message «Windows Shell Common DLL has stopped working» is one that often leaves users puzzled and frustrated. Commonly seen on Windows operating systems, this error can disrupt your workflow and lead to a host of issues that affect your overall user experience. In this comprehensive article, we’ll delve into the root causes of this problem, provide various fixes, and offer insights on how to prevent it from occurring in the future.

Understanding Windows Shell Common DLL

Before diving into potential fixes, it’s crucial to understand what the Windows Shell Common DLL is and what role it plays in your system. The Windows Shell Common DLL (Dynamic Link Library) is an essential component of the Windows operation system, responsible for enabling the graphical user interface (GUI) and various shell functionalities. It facilitates tasks such as file management, executing commands, and running applications.

When this component fails, users can encounter various issues, including crashing applications, slow system performance, or complete freezes. The error often arises during actions like launching Windows Explorer, opening files, or executing commands in the Start Menu.

Root Causes of the Error

This error might occur due to a variety of issues, including but not limited to:

  1. Corrupted System Files: Corrupt files within the system can cause the Windows Shell Common DLL to malfunction.

  2. Malware Infections: Malicious software can compromise the integrity of system files or even the functioning of the DLL itself.

  3. Driver Conflicts: Incompatibilities or bugs associated with system drivers can contribute to the error.

  4. Windows Updates: Sometimes, new updates might conflict with existing system settings or applications, leading to DLL errors.

  5. Faulty User Profiles: Corruption in a user profile can lead to unexpected system behavior, including issues with DLLs.

  6. Unresponsive Applications: Programs that become unresponsive can trigger the error message as they may depend on the Windows Shell.

  7. User Settings: Certain changes in user settings or configurations can also interfere with the proper functioning of Windows Shell, leading to the error.

Diagnosing the Problem

When faced with the «Windows Shell Common DLL has stopped working» error, the first step is to diagnose the issue accurately. Here are steps you can take to identify the root of the issue:

  1. Check for Recent Changes: Reflect on any recent installations or updates to identify if they coincided with the onset of the error.

  2. Review Event Viewer Logs: The Event Viewer logs can provide insights into what happened before the error occurred, helping to narrow down potential causes.

  3. Boot in Safe Mode: Starting your PC in Safe Mode can help determine if the issue persists. If it doesn’t, the problem may be linked to third-party applications or drivers.

  4. Run Troubleshooters: Windows offers built-in troubleshooters designed to identify and fix common issues associated with the operating system.

  5. System Scanning: Tools like System File Checker (SFC) and Deployment Image Servicing and Management (DISM) can be invaluable in scanning for and fixing corrupted files.

Step-by-Step Fixes

Once you have diagnosed the problem, it’s time to implement some fixes. Below are several methods to resolve the «Windows Shell Common DLL has stopped working» issue.

1. Restart Your Computer

Sometimes, a simple restart can resolve temporary glitches and get your system back to normal functioning. This is often the first step in troubleshooting any software-related issue.

2. Update Windows

Outdated systems can face various issues, including DLL errors. Keeping your Windows OS updated can alleviate many problems.

  • Go to Settings > Update & Security > Windows Update.
  • Click on Check for updates and install any available updates.
  • Restart your computer after the installation of updates.
3. Check for Malware

Malware can compromise your system files and functionality. Running a comprehensive malware scan can help ensure your system is free of any harmful software.

  • Use Windows Defender or third-party antivirus software.
  • Perform a full system scan and follow the instructions to remove any detected threats.
4. Run System File Checker and DISM

Two powerful tools that can help restore system integrity are SFC and DISM.

To run System File Checker:

  • Open the Command Prompt as Administrator.
  • Type sfc /scannow and hit Enter.
  • Wait for the process to complete. A restart might be required if any errors are found and repaired.

To run DISM:

  • Open the Command Prompt as Administrator again.
  • Type DISM /Online /Cleanup-Image /RestoreHealth and press Enter.
  • Allow the process to complete.
5. Perform a Clean Boot

A clean boot can help eliminate issues caused by third-party programs.

  • Type msconfig in the search box and press Enter.
  • In the System Configuration window, navigate to the Services tab.
  • Check the box labeled Hide all Microsoft services.
  • Click on Disable all.
  • Next, switch to the Startup tab and click on Open Task Manager.
  • Disable all startup items one by one.
  • Restart your computer.
6. Update Graphics and Other Drivers

Outdated or incompatible drivers can contribute to the problem. Keeping drivers updated is essential for smooth operation.

  • Right-click on the Start Menu and select Device Manager.
  • Locate the driver that may be causing the issue (e.g., Graphics, Audio).
  • Right-click and select Update driver.
  • Follow the prompts to search for updated drivers.
7. Create a New User Profile

If the issue persists, creating a new user profile can help determine if an existing profile is causing the problem.

  • Go to Settings > Accounts > Family & other users.
  • Click on Add someone else to this PC.
  • Follow the prompts to create a new user account.
  • Log in to the new account to see if the issue continues.
8. Restore Your Computer

If none of the above fixes work, restoring your system to an earlier point can resolve the issue.

  • Go to Control Panel > Recovery.
  • Select Open System Restore.
  • Choose a restore point before the issue began.
  • Follow the prompts to restore your system.
9. Reinstall Windows

As a last resort, you might consider reinstalling Windows. Make sure to back up your data beforehand, as this process will erase all files on your system drive.

  • Create a Windows installation media using a USB drive.
  • Follow the prompts to reinstall the operating system.

Preventing Future Occurrences

To ensure that you don’t face the «Windows Shell Common DLL has stopped working» error again, consider the following preventive measures:

  1. Regularly Update Your System: Make it a habit to check for Windows updates frequently to patch any vulnerabilities.

  2. Invest in Reliable Security Software: Use reputable antivirus programs and keep them up to date to protect your computer from malware.

  3. Create System Restore Points: Before making significant changes to your system, create a restore point so you can revert if things go wrong.

  4. Regularly Back Up Your Data: Backup solutions can mitigate loss if something goes wrong, allowing you to recover efficiently.

  5. Monitor System Performance: Keep an eye on your system’s performance and health. Use tools like Windows Task Manager or Resource Monitor to identify resource hogs.

  6. Educate Yourself About Safe Browsing: Since malware is a common cause of DLL errors, employing safe browsing habits is essential.

Conclusion

Experiencing the «Windows Shell Common DLL has stopped working» error can be disheartening, but with the right knowledge and steps, you can resolve the issue effectively. By understanding the root causes, employing various diagnostic techniques, and applying fixes outlined in this article, you can get your system back on track. Moreover, employing preventive measures will help ensure that you face fewer issues in the future.

Windows systems are inherently complex, and it’s essential to be proactive about maintaining their health to provide a seamless user experience. Should these measures not resolve your issue, it may warrant a more in-depth analysis, possibly involving professional support. Keep your system optimized, and you’ll enjoy a more reliable computing experience.

Windows users often encounter errors that disrupt their workflow, and one of the most frustrating issues is the “Windows Shell Common DLL has stopped working” error. This issue can prevent users from accessing essential system functions, modifying settings, or even opening specific applications. The Windows Shell Common DLL is responsible for executing various user interface functions, and when it stops working, it can cause multiple problems.

If you’re facing this error, don’t worry! We’ve compiled a list of 11 effective solutions to help you fix the problem and get your system running smoothly again. Follow these methods step by step and find the one that works for you.

Why does Windows Shell Common DLL has stopped working message appear?

1. Restart Your Computer

The first and simplest solution is to restart your PC. Sometimes, temporary glitches in system processes cause the error. Restarting your computer can clear temporary files and reset system processes, potentially resolving the issue.

2. Run the System File Checker (SFC) and DISM

Corrupt or missing system files can cause the “Windows Shell Common DLL has stopped working” error. You can use the built-in System File Checker and Deployment Image Servicing and Management (DISM) tools to repair system files.

  1. Open Command Prompt as an administrator.
  2. Type the following command and press Enter: sfc /scannow
  3. Wait for the scan to complete and restart your PC.
  4. If the issue persists, run the following DISM commands one by one: DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth
  5. Restart your PC and check if the issue is resolved.

3. Update Windows

Microsoft regularly releases updates to fix bugs and improve system stability. If you’re running an outdated version of Windows, updating it may resolve the issue.

  1. Press Win + I to open Settings.
  2. Navigate to Windows Update and click Check for updates.
  3. If updates are available, install them and restart your PC.

4. Reinstall or Update Problematic Drivers

Outdated or corrupted drivers can cause system errors, including the “Windows Shell Common DLL has stopped working” issue.

  1. Press Win + X and select Device Manager.
  2. Expand the categories and look for any devices with a yellow warning icon.
  3. Right-click the device and select Update driver.
  4. Choose Search automatically for drivers and follow the on-screen instructions.
  5. If the issue persists, uninstall the driver and restart your PC.

5. Perform a Clean Boot

Third-party applications or services may interfere with system processes, causing the error. A clean boot can help you determine if a background process is responsible for the issue.

  1. Press Win + R, type msconfig, and hit Enter.
  2. In the System Configuration window, go to the Services tab.
  3. Check Hide all Microsoft services and click Disable all.
  4. Go to the Startup tab and click Open Task Manager.
  5. Disable all startup items and restart your PC.
  6. If the error disappears, enable services one by one to identify the culprit.

6. Register the Shell32.dll File

The Shell32.dll file is responsible for executing shell commands. If it’s not properly registered, you may encounter the error.

  1. Open Command Prompt as an administrator.
  2. Type the following command and press Enter: regsvr32 /i shell32.dll
  3. Restart your PC and check if the error persists.

7. Run CHKDSK to Check for Disk Errors

A corrupted hard drive can lead to DLL errors. Running the Check Disk utility can fix disk-related issues.

  1. Open Command Prompt as an administrator.
  2. Type the following command and press Enter: chkdsk /f /r
  3. If prompted, type Y to schedule the check at the next restart.
  4. Restart your PC and let CHKDSK scan and repair disk errors.

8. Reinstall Affected Applications

If the error occurs when using a specific application, the program itself may be corrupted.

  1. Press Win + I to open Settings and go to Apps.
  2. Find the problematic application and select Uninstall.
  3. Download the latest version from the official website and reinstall it.

9. Use System Restore

If the error started recently, you can use System Restore to revert your PC to a previous working state.

  1. Press Win + R, type rstrui, and hit Enter.
  2. Click Next and select a restore point from before the error occurred.
  3. Click Next and then Finish to start the restoration process.
  4. Restart your PC and check if the issue is resolved.

10. Scan for Malware

Malware infections can cause system instability and errors.

  1. Use Windows Security or a third-party antivirus to perform a full system scan.
  2. If malware is detected, follow the recommended actions to remove it.
  3. Restart your PC and check if the error is fixed.

11. Reset Windows

If none of the above solutions work, resetting Windows may be your last resort.

  1. Press Win + I to open Settings.
  2. Navigate to System > Recovery.
  3. Click Reset this PC and choose Keep my files or Remove everything.
  4. Follow the on-screen instructions to complete the reset.

Conclusion

The “Windows Shell Common DLL has stopped working” error can be frustrating, but with the right troubleshooting steps, you can resolve it effectively. From running system scans to updating drivers and performing a clean boot, these 11 solutions should help you fix the problem. If all else fails, resetting Windows will provide a fresh start.

We hope this guide helped you resolve the issue! If you found a different solution that worked for you, let us know in the comments below.

A DLL file contains data and sets of functions that other programs in Windows use on a daily basis. For example the dialog boxes that you interact with in Windows use various functions from the Comdlg32 DLL file. Every process in Windows depends on a DLL(s) one way or the other. The Windows Shell Common DLL is not responding error that we are here to resolve indicates that the Windows Shell Common DLL has crashed due to some error. A little dialog box appears that shows you this message. You can check its solution online from that dialog box or you can close that dialog box. For many users they may never see this error again but for some it becomes a routine problem that appears every time you try to make certain changes in the Windows.

This crash is usually preceded by the user attempt to make changes in the configurations of their audio devices i.e. playback or recording devices. The Configuration dialog box may open alright but if you click inside it The Windows Shell Common DLL is not responding error will be shown to you and the configuration window will be closed.

That configuration window directly accesses the audio device’s driver so if that driver is corrupted or is not compatible with the way Windows works then it may crash the DLL process and give you that error. For some most of the users the error went away after a few instances but for the rest, following are the solutions that are known to work against this error.

Solution 1: Install Appropriate Drivers

Incompatible audio device drivers are known to operate against the method that Windows 7 and later operating systems follow. So you will have to make sure you are using a stable version of drivers instead of any Beta version. You can download earlier version of the drivers for your operating system from the computer model manufacturer’s website and install it through device Manager.

If your audio devices are old, you can also try the Microsoft Vista’s driver for them instead if the drivers for newer operating system are unavailable. You can download them from your computer model manufacturer’s website too.

To install them, Press and Hold the Windows key and Press R. Type devmgmt.msc in the Run dialog box and Press Enter.

In the Device Manage window that opens, Double Click on Sound, video and game controllers.

Under it, Right Click on High Definition Audio and click Update Driver Software from the pop up menu.

Click Browse my computer for driver software and navigate to the location where you downloaded the drivers. Select the Drivers and proceed with the On screen instructions.

If you do not have the drivers, then you should check on the system manufacturer’s site for the drivers. Usually, you would put in the model number to pull up the system configuration on the manufacturer’s site from where you can download the drivers.

If this error appears when you are trying to connect USB Headphones then do trying inserting them into the USB 3.0 drivers if available as this known to resolve this issue.

Solution 2: Disable Any Audio Effect

Due to driver incompatibility, If you have applied any kind of effect on the audio, for example changed the mode in equalizer, then this can also be contributing to the Windows Shell Common Error.

Make sure all these audio effects are Off. Also Turn Off any feature similar to Enhanced Audio or such.

Solution 3: Run The SFC Scan

This scan checks the integrity of crucial Windows files including all the DLLs. Follow the steps here to run an SFC scan.

Solution 4: Configure Windows to accept certificates

In the case of many Windows users, their computers are, by default configured to block any and all certificates. Windows depends heavily on certificates to verify the identity of not only users but also of installed devices and drivers. That being the case, Windows being configured to block all certificates can lead to the Operating System not being able to verify the identities of certain devices (such as playback and recording devices) and/or their drivers, causing the user to be met with the Windows Shell Common DLL has stopped working error message whenever they try to adjust the settings of the affected devices.

If that is the case, using Windows PowerShell to configure Windows to accept some, if not all, certificates should be able to resolve this issue for you. In order to use this solution, you need to:

  1. Open the Start Menu.
  2. Search for “powershell”.
  3. Right-click on the search result titled Windows PowerShell and click on Run as administrator in the context menu.
  4. Type the following into Windows PowerShell and press Enter:
Set-ExecutionPolicy -ExecutionPolicy Unrestricted -Scope CurrentUser
  1. Once the command has been executed, close Windows PowerShell and restart your computer.

Check to see whether or not the issue has been fixed once your computer boots up.

Solution 5: Performing a Clean Boot

It is possible that a third party application or service might be interfering with certain elements of the operating system, Therefore, in this step, we will be running a clean boot to isolate the application/service causing this error. For that:

  1. Log in to the computer with an Administrator account.
  2. Press “Windows” + “R” to open up the “RUN” prompt.
    Opening Run Prompt
  3. Type in “msconfig” and pressEnter“.
    Running MSCONFIG
  4. Click on the “Services” option and uncheck the “Hide all Microsoft Services” button.

    Clicking on the “Services” tab and Un-checking the “hide all Microsoft Services” option
  5. Click on the “Disable All” option and then on “OK“.

    Clicking on the “Disable All” option
  6. Click on the “Startup” tab and click on the “Open Task Manager” option.

    Clicking on the “Open Task Manager” option
  7. Click on the “Startup” button in the task manager.
  8. Click on any application in the list that has “Enabled” written next to it and select the “Disable” option.

    Clicking on the “Startup” tab and selecting an application listed there
  9. Repeat this process for all applications in the list and restart your computer.
  10. Now your computer has been booted in the “Clean Boot” state.
  11. Check to see if the issue goes away.
  12. If the error isn’t encountered anymore, start enabling the services one by one and identify the service by enabling which the error comes back.
  13. Either, reinstall the service or keep it disabled.

Solution 6: Reinstalling Synaptics Touchpad Driver

The Synaptic Touchpad driver is known to sometimes cause the “Windows Shell Common DLL has stopped working” error. Therefore, in this step, we will be reinstalling the driver. For that:

  1. Press “Windows” + “R” buttons simultaneously to open the Run prompt.

    Opening Run Prompt
  2. Type in “devmgmt.msc” and press “Enter“.

    Typing “devmgmt.msc” in the run prompt.
  3. Double click on the “Mouse and Other Pointing Devices” dropdown and rightclick on the “Synaptics Touchpad” driver.

    Right-clicking on the Synaptics Touchpad driver
  4. SelectUninstall” and click on “Yes” in the prompt.
    Selecting the “Uninstall Device” option from the list
  5. Follow the on-screen instructions to completely uninstall the driver.
  6. Navigate back to the device management window and click on the “Actions” tab on the top.
  7. SelectScan for Hardware Changes” from the list to reinstall the driver.
    Selecting “Scan for Hardware Changes” from the list
  8. Check to see if the issue persists.

Kamil Anwar

Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.

Windows uses Dynamic Link Libraries (.dll files) which contains set of functions and data that other programs can use. So a DLL error may appear to any Windows user with any kind of program that he may use. This article talks about the DLL error which is related to Windows Shell Common DLL i.e. shell32.dll file.

Recently, we came around this error as while using a program, following message displayed.

Page Contents

Windows Shell Common Dll has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Though Windows automatically checks for a solution to this problem but it usually fails to find one. As per above message, it promises you to notify when it finds the solution to this problem, but this rarely happens. So if you’re experiencing this error frequently, you need to fix it from your side.

Here are the suggestions you may try to fix this problem:

FIX : Windows Shell Common DLL Has Stopped Working In Windows 10/8/7

1. Most probable cause for this issue is corruption or problems with Windows Shell Common DLL. Best way to fix this corruption is to run SFC scan. In case if SFC fails, go ahead with DISM commands.

2. Run System Maintenance troubleshooter and see if helps you anyway in this case.

3. Install latest updates available to you.

4. Update all the system drivers on your system using Device Manager. Because this problem may occur due to outdated driver which might be incompatible with shell32.dll.

5. Try creating a new user account and check if you face the issue on that account. If not, copy your data to new user account and start using it. In case if you want to stay with current user account, run Microsoft Accounts troubleshooter.

6. Users experiencing this on a Windows Insider build under testing may update to newer build and see if that helps.

7. Facing this issue on Office/Outlook 2016? Try renaming olmapi32.dll file located at C:\Program Files\Microsoft Office\root\Office16 folder (assuming Windows is installed on C:). Then repair Office offline.

8. Perform Windows 10 Refresh or in-place upgrade, if problem continues anyway.

Let us know, if above mentioned suggestions helps you or if you know anything else to fix this!

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