Hello @GeorickeM
(1) Update BIOS
|
HP BIOS and System Firmware (R70) |
01.20.01 Rev.A | 20.2 MB | Jun 16, 2022 | Download |
(2) Update fingerprint driver
|
Synaptics VFS7552 WBF Touch Fingerprint Driver |
5.5.27.1099 Rev.A | 10.5 MB | Sep 21, 2020 | Download |
(3) ( Optional ) Update touchpad
|
Synaptics Mouse Driver |
19.5.9.50 Rev.A | 15.3 MB | Jan 24, 2021 | Download |
(4) Reboot
(5) Setup fingerprint
HP PCs — Set Up Sign-in Options for Windows Hello (Windows 10)
https://support.hp.com/us-en/document/c06243676
best regards
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No more remembering or typing in unsafe passwords, no more fear of prying eyes: With this fingerprint sensor you can easily upgrade your Windows system. All you need is a free USB port. The FPS00200 recognizes your fingerprint and logs you into Windows in under a second. For the initial setup, your fingerprints must be «learned». A smart algorithm helps here, which learns through frequent repetition and speeds up recognition. 10 different fingers can be taught — either all from one person or from several. The sensor surface enables a 360° Recognition. The finger does not have to be placed at a certain angle. This is really suitable for everyday use. Once you have experienced this function, you will never want to be without it.
A notice:
Please note that there are 2 versions of the fingerprint sensor. Both have the same functionality, but the drivers are different. Windows automatically installs the appropriate driver. The difference is only relevant if there are technical problems. More on this at the end of this article.
Windows Hello
Biometric login is already included in Windows 10 and is called Windows Hello. No software installation is therefore necessary, everything is prepared in Windows 10 / 11. The drivers are also included in Windows or can be loaded automatically via an online connection (Windows Update) if required. Over time, other software applications will be possible with Windows Hello. This only depends on the third-party software, the fingerprint sensor is ideally suited for this. In the Edge and Chrome browsers, you can already log in to websites using your fingerprint. Password managers can also use the fingerprint as a master password. Many services now support Passkeys for convenient login. Such a passkey can be protected by Windows Hello using a biometric fingerprint or PIN.
If the fingerprint sensor is removed from the computer, the usual password or PIN is used. When it is plugged in again, the fingerprint login is immediately activated again. There is no need to set it up again. No fingerprints are stored on the PC. The USB dongle is therefore the only interface for input. The dongle can be used alternating on different computers, but must be set up individually on each machine.
For Linux or MacOS there are currently no drivers for the FPS00200 available. The hardware IDs of the current chipset Focaltech are (VID) 2808 and (PID) 93A9, or for Microarray (VID) 3274 and (PID) 8012.
Driver installation under Win 10/11
When updating from Microsoft Windows Update, it may happen that the driver is not installed automatically. In this case, the necessary driver for the fingerprint reader should be selected manually. To do this, in Windows 10 , select Windows Update “ Show optional updates ”. Then check the driver for a biometric device if available.
For Windows 11: Under » Windows Update > Advanced options » the switch for » Receive updates for other Microsoft products » must be turned on. The driver for the FPS0020 can then be found under » Optional updates > Driver updates» if it has not yet been installed.
Drivers as download (CAB format) for manual installation, also for Windows 11 versions, are available in the Microsoft Update Catalog .
Video on how to set up Windows 10
We offer multilingual instructions in PDF format for download here .
If you have problems:
If the driver is installed correctly in the Control Panel (entry under «Biometric Devices» and no exclamation marks), but Windows Hello does not offer fingerprint recognition, the error could be due to the power saving settings:
Please uncheck the box so that the device is always active when you are using the PC. This also makes it possible to wake it up from standby.
If you receive an error message when using the FPS00200, please try a different USB port on your PC. Some USB ports on a docking station, hub or USB 1.1 ports (designed for mouse/keyboard) are not suitable.
Drivers for manual installation under Windows 10/11:
Focaltech
Microarray
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This post features different solutions to try if you see the error message We could not find a fingerprint scanner compatible with Windows Hello Fingerprint. The problem is common among users who have recently upgraded to Windows 11. And the worst thing about this error is that it appears in those systems as well that support Fingerprint recognization. The issue also prevents users from modifying the fingerprint settings. Nevertheless, there’s nothing to worry about if you also see the same error message. Just try the solutions below to get rid of the problem.
The latest Windows OS comes with a Fingerprint Reader. You can use this feature to log in to your Windows PC via fingerprint. In laymen’s terms, the feature lets you use biometric credentials to access your Windows PC. You can enable this feature by heading towards Settings > Account > Sign-in options > Fingerprint recognition (Windows Hello). But while accessing this feature, users are reported to face the following message.
We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint
The problem mainly occurs due to hardware issues or corrupted device drivers.
Below is a list of all the effective solutions to try if you face We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint when you try to set it up.
- Check Windows Services
- Roll Back Driver
- Update the Driver
- Check if Biometric Device is enabled in BIOS
Now let’s check out all the solutions in detail.
1] Check Windows Services
The first solution you can try in the situation is to configure some settings in Windows Services. Here are the steps you need to follow.
- Open the Run dialogue box by pressing the Windows + R shortcut key.
- In the space provided, type services.msc, and press the enter key.
- Locate Windows Biometric Service.
- Righ-click on Windows Biometric Service and choose Properties from the context menu.
- Switch to the Log On tab.
- Select Allow service to interact with desktop option present under Local System account.
- Click on Apply > OK.
Reboot the system to save the changes.
You need to also make sure Windows Biometric Service is running correctly. To do so, follow the below steps.
- In the Services window, double-click on Windows Biometric Service.
- Change the Startup type to Automatic.
- Change Service status to Start.
- Click on Apply > OK.
Check if you’re still facing the problem. If not, you are good to go. But in case the problem continues, try the next solution on the list.
Read: Biometric missing or Uninstalled Biometric device using Device Manager
2] Roll Back Driver
There can be a possibility that there is some issue with the current driver update. If this is the case, you will have to roll back the driver to solve the problem. Below are the steps to do it.
- Press the Windows + X key and choose Device Manager from the pop-up menu.
- Double-click on Biometric Devices to expand the option.
- Select installed Fingerprint scanner.
- Switch to the Driver tab, and select Roll Back Driver.
- Click on OK.
Check if it solves the issue. If not, try the next solution on the list.
3] Update the Driver
The next thing you can try in the situation is to download the latest driver update. You can update the driver by following the below steps.
- Open Device Manager > Biometric Devices.
- Look if there’s any hidden device for Fingerprint Reader.
- If found, right-click on it and choose the Update Driver option.
Follow the on-screen instructions to download the latest update.
See: Windows Hello PIN Remove button greyed out
4] Check if Biometric Device is enabled in BIOS
Windows lets you manually enable or disable Biometric Device in the BIOS. If the featured is disabled, you are most likely to face the problem in the question. You will have to enable the option to fix the problem. Here’s how.
- Press the Power button to boot your system.
- During the boot, press the F10 key to enter the BIOS setup utility.
- Locate the Biometric Device option. It will be located under System Configuration.
- Enable Biometric Device.
- Press the F10 key again to save the changes and reboot the system.
Read: Windows Hello not working in Windows
How do I fix Windows Hello this fingerprint is currently unavailable?
One of the best ways to get rid of this fingerprint is currently unavailable problem is to disable the fingerprint driver. You can do it by following these steps: Open Device Manager > Biometric Device > Fingerprint driver. Switch to the Driver tab, and select Disable device. Wait for a few minutes and enable the feature.
Read: We couldn’t find a camera compatible with Windows Hello Face
What to do if Fingerprint Reader not working in Windows 11/10?
There’s nothing to worry about if Fingerprint reader not working in Windows 11/10. You can try these solutions to solve the problem.
- Clean the Fingerprint reader sensor
- Check if the Fingerprint reader is registered correctly.
- Download the latest driver update
- Check if Biometric Device is enabled in BIOS.
Read: Windows Biometric Service stopped working.
Aman Kumar is a student of Information Technology and a tech enthusiast by passion. He loves hanging out with the latest tech and gadgets. If not writing, you’ll find him managing his crypto portfolio.
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Многие современные ноутбуки имеют встроенный сканер отпечатков пальцев, а Windows 10, в свою очередь — встроенную поддержку входа в систему по отпечатку. Обычно, первоначальная настройка осуществляется после первого входа в систему на новом устройстве, но, если вы переустановили Windows, вход по отпечатку перестал работать после обновления или вам потребовалось добавить дополнительные отпечатки, сделать это можно в соответствующих параметрах системы.
В этой простой инструкции подробно о том, как настроить вход по отпечатку пальца, добавить отпечатки и о возможных проблемах, с которыми можно столкнуться в процессе.
- Настройка входа по отпечатку пальца
- Как добавить отпечаток пальца Windows 10
- Что делать, если перестал работать сканер отпечатка пальца
Настройка входа по отпечатку пальца в Windows 10
Внимание: далее предполагается, что сканер отпечатков пальцев исправно работает, а в Windows 10 уже настроен ПИН-код (настраивается в Параметры — Учетные записи — Варианты входа), он необходим для использования входа с помощью биометрических датчиков в Windows 10.
Если ранее вы не настраивали вход с использованием отпечатка пальца, то выполнить первоначальную настройку (при условии, что сканер работает), можно с помощью следующих шагов:
- Зайдите в «Параметры» (можно нажать клавиши Win+I) и откройте пункт «Учетные записи».
- В параметрах учетных записей откройте пункт «Варианты входа».
- Нажмите по пункту «Распознавание отпечатков пальцев Windows Hello», а затем — по кнопке «Настройка».
- Откроется мастер настройки Windows Hello, в котором следует нажать «Начать», затем ввести ПИН-код для входа в Windows 10, а далее следовать указанием мастера настройки отпечатков пальцев — касаясь его, пока процесс не будет завершен.
- По завершении вы увидите окно, сообщающее о возможности использования отпечатка пальца для разблокировки компьютера в дальнейшем, и предлагающее добавить еще один палец (это можно сделать и позже).
Готово, теперь, если всё работает исправно, при входе в систему вы можете просто приложить палец (для которого выполнялась настройка) к соответствующему сканеру на ноутбуке.
Как добавить отпечаток пальца Windows 10
Добавление альтернативных отпечатков предлагается выполнить сразу после первоначальной настройки их распознавания, но сделать это можно и позже:
- Зайдите в Параметры — Учетные записи — Варианты входа.
- Откройте пункт «Распознавание отпечатков пальцев Windows Hello» и нажмите кнопку «Добавить ещё».
- Введите ваш ПИН-код и выполните настройку нового отпечатка пальца для входа в систему.
Перестал работать вход по отпечатку или сканер отпечатка пальца в Windows 10
Как и при использовании других функций Windows 10, при входе по отпечатку могут возникать проблемы, по порядку рассмотрим наиболее распространенные:
- Сканер отпечатков пальцев работает (в диспетчере устройств отображается без ошибок), но вход не происходит: никакой реакции на прикладывание пальца. Случается после обновлений Windows Если попробовать добавить отпечатки снова, сообщается, что они очень похожи на уже имеющиеся и зарегистрированные. Решение: в Параметры — Учетные записи — Варианты входа в разделе настройки отпечатков пальцев нажать кнопку «Удалить», а затем снова добавить нужные отпечатки. Если этот вариант не подошел, обратите внимание на дополнительное решение, которое будет описано в конце статьи.
- Аналогично тому, что вы можете наблюдать на смартфонах, влажные руки или загрязнение сканера могут быть причиной того, что сканер отпечатков пальцев ноутбука не срабатывает.
- Если при попытке настроить отпечаток пальца вы видите сообщение «Не удалось найти сканер отпечатков пальцев, совместимый с функцией Распознавание отпечатков пальцев Windows Hello», причина чаще всего в драйверах сканера (не установлены или установлены не те), решение — скачать и установить их вручную с сайта производителя ноутбука для вашей модели (ищем драйвер для Fingerprint Sensor или аналогичный). В некоторых случаях для старых ноутбуков (изначально выпускавшихся на Windows 7 или
может оказаться, что датчик действительно не совместим с Windows Hello. В диспетчере устройств сканер отпечатков пальцев находится в разделе «Биометрические устройства».
- Для работы функции должна работать «Биометрическая служба Windows», проверить её статус можно в Win+R — services.msc, тип запуска по умолчанию — «Автоматически».
может оказаться, что датчик действительно не совместим с Windows Hello. В диспетчере устройств сканер отпечатков пальцев находится в разделе «Биометрические устройства».
Дополнительный вариант, на случай если есть подозрение на неправильную работу функций входа с использованием биометрии, в том числе по отпечатку пальца (перед этим желательно создать точку восстановления системы и знать свои пароль и ПИН-код для Windows 10):
- В services.msc остановите и отключите биометрическую службу Windows.
- Перенесите файлы из папки C:\Windows\System32\WinBioDatabase в другое расположение (откуда их при необходимости можно будет восстановить), там чтобы их не осталось в указанной папке.
- Запустите и включите тип запуска «Автоматически» для биометрической службы Windows.
- Добавьте отпечатки пальца для входа через Параметры Windows
Надеюсь, инструкция поможет разобраться, а при наличии каких-либо проблем оперативно решить их.
Windows Hello is such a feature that lets users log in to Windows 10 without making efforts to remember the password. This biometric authentication is pretty straightforward to access the PC through facial or fingerprint recognition. Though this service sounds great, some users experience Windows Hello Fingerprint Option Currently Unavailable message.
The Sign-in options in Windows Settings display the aforementioned error which does not allow us to proceed further with the feature. So experts suggest uninstalling the fingerprint driver and upon reboot, this method will start working.
Windows Hello Fingerprint Option Currently Unavailable
Here is How to Fix Windows Hello Fingerprint Option Currently Unavailable in Windows 10 –
1] Uninstall Fingerprint Driver
One of the first solutions that would fix this Windows Hello problem is to uninstall the fingerprint driver. The drivers might get corrupted at some point either by some process or through updates. This eventually leads to the malfunction of this biometric service in Windows 10. Hence uninstall the buggy driver and restart the device to check for the issue.
- Press Win+S to access taskbar search, type in devmgmt.msc. Hit Enter to open Device Manager.
- Once the console is visible, locate and expand Biometric devices.
- Right-click on the fingerprint device name and select Uninstall device. Confirm the removal process and finally, Restart Windows 10 PC.
2] Turn Off Fast Startup
Fast Startup is one of the common reasons for various issues including Windows Hello Fingerprint Option Currently Unavailable as well. Computer fails to perform a complete shutdown when this feature is turned on. Moreover, a few users resolved this biometric problem by simply disabling Fast Startup. Go through the below guidelines to carry out the workaround –
- Open Windows Settings app using Winlogo+I hotkey.
- Select System.
- Go to Power & sleep subsection on the left sidebar.
- Switch to the right and click Additional power settings.
- On the top left of the following page click What the power button does.
- Moving ahead, hit Change Settings that are unavailable followed by deselecting the option next to Turn on fast startup (recommended).
- Finally, to apply the modifications, click Apply changes button.
3] Reset Facial Recognition to Fix Windows Hello Fingerprint Option Currently Unavailable
Sometimes to deal with biometric problems, all it is required is a reset. Fundamentally, it is just the deletion of existing files and then re-register biometric (facial or fingerprint). Doing so will reset all the biometric entries like face scan, iris scan, and fingerprint. Just stop the Biometric service, delete all the existing files from system drive and the service followed by re-registering the entries. Follow the below instructions and deploy the workaround –
- Right-click on Start icon and choose Run. Once you open Run dialog box, insert services.msc and click OK.
- On the Services console, scroll and right-click Windows Biometric Service. Choose Stop to put an end to the service.
- Next, create a backup of the biometric data files. To do so, first open File Explorer and navigate to the below location –
C:\Windows\System32\WinBioDatabase
- Copy the items of WinBioDatabase and save them to a separate folder on a safe location. Name that new folder as WinBioBackup.
- After creating the backup, delete the files from original folder.
- Now, head back to the Services manager again, right-click on Windows Biometric Service and select Restart.
- Once the above steps are done, fire up Settings => Accounts => Sign -in options => and go through the registration procedure again to re-register the biometric.
- If the device has multiple users, each of them has to re-register.
4] Modify Group Policy Settings (For Pro version only)
There is a possibility that the installation of Creators Update has altered certain Biometric settings in Group Policy. Therefore, experts advise to check and edit the setting of Windows Hello and make sure everything is perfect. So, observe the below group policy settings and edit if it requires –
- Type “gpedit” on taskbar search and hit Enter to open Group Policy Editor.
- Go to Computer Configuration=>Administrative Templates => Windows Components => Biometrics => Facial Features.
- On the adjacent right side, double-click the policy Configured enhanced anti-spoofing.
- Choose Disabled radio button, click Apply and OK. Reboot the device to make the changes effective.
5] Uninstall Buggy Update
For many users, Windows Hello Fingerprint Option Currently Unavailable occurs after installing May 2019 update. If that is the case then it is best to uninstall that buggy update file. Sometimes an update gets interrupted due to poor internet connection or low disk space. Hence, the installation of such files also becomes corrupt which eventually disturbs various areas of the OS. Therefore, if the issue occurs especially after installing an update, get rid of it right away. So walk through the below steps and perform the solution –
- Fire up Start Menu and select the tiny cog icon.
- Select Update & Security category.
- Click View update history on the right side of the following page.
- Make a hit on Uninstall updates link.
- A new window will open displaying the installed updates. Right-click on the latest installed one and select Uninstall.
- Restart the device and see for the message Windows Hello Fingerprint Option Currently Unavailable.
Methods:
11] Uninstall Fingerprint Driver
2] Turn Off Fast Startup
3] Reset Facial Recognition
4] Modify Group Policy Settings
5] Uninstall Buggy Update
That’s all!!