Devices such as the Microsoft Surface Pro will allow you to use Biometric technology such as Facial recognition and Fingerprint readers to login to your Windows 10 computer. Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Unavailable”. The cause can range from a particular Windows update to an incorrectly configured Group policy. In this article, I have compiled a list of possible solutions for you to try to resolve the issue – Windows Hello “This option is currently unavailable”. In my case, it was simply a misconfigured Group policy setting.
Possible Solutions to Windows Hello “This option is currently unavailable”
Clear the NGC folder
Clearing all the contents of the NGC folder from your computer can fix the problem for you. Follow these steps to delete the NGC folder on your computer and then you can create a PIN on your system.
- Open Control Panel.
- In Control Panel open ‘File Explorer Options’.
- In the View tab under Advanced Settings, select Show hidden files and uncheck ‘Hide protected operating system files’.
- Open File Explorer and browse to this path:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. - Right click
Ngcfolder and choose Properties. - Navigate to the Security tab and click on the Advanced button.
- Locate the Owner section at the top and click Change link.
- In the ‘From this location’ field, make sure it is the name of the computer. Click the Locations button to change if it is not.
- In the ‘Enter the object name to select’ field enter Administrators. Click on ‘Check Names’. It should auto-fill the full path for the Administrators group. Now click OK.
- Check ‘Replace owner on sub containers and objects and click Apply and OK.
- There will be some folders that cannot be deleted regardless of the owner. So, what I found works better is to simply rename the Ngc folder to something else, like Old_Ngc.
- Create a new folder named Ngc.
- Close all of the windows and reboot.
- Once the system is rebooted, the sign-in options should now allow you to create your facial profile and ‘Add’ a new PIN.
Reinstalling camera drivers
Try reinstalling the drivers to your camera to attempt to resolve the issue.
1. Open Device manager by typing device manager in the Cortana/Search field lower left hand corner
2. Expand System Devices and find the Microsoft IR Camera Front and uninstall by right-clicking/pressing and holding (but don’t delete the driver when prompted). Then do the same for Surface Camera Windows Hello
3. Restart your Surface twice.
Reset WinBio Database
Sometimes to deal with biometric problems, all that is required is a simple reset. Fundamentally, it is just the deletion of existing files and then re-register biometric (facial or fingerprint). Doing so will reset all the biometric entries like face scan, iris scan, and fingerprint. Just stop the Biometric service, delete all the existing files from the system drive, and the service followed by re-registering the entries. Follow the below instructions and deploy the workaround –
- Right-click on Start icon and choose Run. Once you open Run dialogue box, insert services.msc and click OK.
- On the Services console, scroll and right-click Windows Biometric Service. Choose to Stop to put an end to the service.
- Next, create a backup of the biometric data files. To do so, first, open File Explorer and navigate to the below location –
C:\Windows\System32\WinBioDatabase
- Copy the items of WinBioDatabase and save them to a separate folder in a safe location. Name that new folder as WinBioBackup.
- After creating the backup, delete the files from the original folder.
- Now, head back to the Services manager again, right-click on Windows Biometric Service, and select Restart.
- Once the above steps are done, fire up Settings => Accounts => Sign -in options => and go through the registration procedure again to re-register the biometric.
- If the device has multiple users, each of them has to re-register.
Verify Group policy settings
There is a possibility that the installation of Creators Update has altered certain Biometric settings in Group Policy.
Check you GPO settings and ensure the following GPO settings are deployed.
- Turn on convenience PIN sign-in = Enabled –
Computer>Administrative Templates>System>Logon>Turn on convenience PIN sign-in = Enabled- Use Biometrics = Enabled
Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Biometrics = Enabled- Use Windows Hello for Business = Not configured
Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Windows Hello for Business = Not configured- Allow the use of biometrics = Enabled
Computer>Administrative Templates>Windows Components>Biometrics>Allow the use of biometrics = Enabled- Configure enhanced anti-spoofing option = Disabled
Computer>Administrative Templates>Windows Components>Biometrics>Facial Features>Configure enhanced anti-spoofing option = DisabledTurn Off Fast Startup
Fast Startup is one of the common reasons for various issues including the Windows Hello Fingerprint Option Currently Unavailable. The computer fails to perform a complete shutdown when this feature is turned on. You can turn this off through group policy –
Computer Configuration>Policies>Administrative Templates>System>Shutdown>Require use of fast startup = Disabled,
If you can’t add a Windows Hello PIN in Windows 10/11 because the PIN option is grayed out or unavailable with the description «Something went wrong. Try again later», continue reading below to fix the problem.
Windows Hello lets you sign in to your Windows 10/11 PC, apps, and online services using a PIN, your face, or a fingerprint. The use of a Hello PIN gives you greater security and security compared to a password because the PIN is stored only on the device it is set, therefore it is useless for anyone who does not have physical access to the associated device. This means that someone who steals your password can log into your account from anywhere, but if he steals your PIN he must have stolen your device in the first place, otherwise the PIN is useless.
However, some users report that they can’t set their Windows Hello PIN because they get the message «This option is currently unavailable – Something went wrong. Try again later». If you face the same error, read the instructions below to fix the problem.
FIX: Windows Hello PIN is Currently Unavailable or Greyed Out on Windows 10/11.
The message «Windows Hello PIN is currently unavailable» can appear either on standalone computers (personal computers), or on computers that are members of an Active Directory or Azure AD domain (domain joined computers). So, depending on your situation follow the instructions in the respective part below.
- Part 1. Enable Windows Hello PIN on Personal PCs.
- Part 2. Enable «Windows Hello Convenience PIN» on Personal or Domain PCs in Active Directory.
- Part 3. Enable «Windows Hello for Business PIN on organization PC’s. (Active Directory, Intune).
Part 1: FIX Windows Hello PIN not available on Personal Computers.
Method 1. Sign-in with your Password.
The first method to fix error «Windows Hello PIN option is not currently available», is to try to see if you can add the PIN after signing in with your account password (and not the PIN).
1. Sign-Out of Windows.
2. On the login screen, select Sign-in Options and then click the key icon
3. Enter your account password to log in to Windows.
4. After login, try to add a PIN.
Method 2. FIX Windows Hello PIN not available by Removing Work or School Accounts.
The second method to resolve the «Windows Hello PIN is currently unavailable» error, is to remove the Work or School accounts from your PC.
1. Click the Start menu, select Settings and then Accounts.
2. From the left pane, select Access work or school.
3. Click the associated account from your work or school, select Disconnect.
4. Now proceed to setup your PIN. *
* Note: After setting your PIN, and if you want, you can add again your Work/School account. But in the last step uncheck the option Allow my organization to manage this device and click No Sign in to this app only.
Method 3. Re-Sign-in with your Microsoft Account.
Another method to resolve the Windows Hello PIN is unavailable problem, is to Sign-in to Windows with a Local Account and then to re-sign-in with your Microsoft Account.
1. Click the Start menu, select Settings and then Accounts.
2. Select Your info from the left panel and click Sign in with a local account instead in the right pane.
3. In the next window, type your Password for your Microsoft account password and hit Next.
4. At next screen, type a name of the local account and type a new password (twice). Then type a password hint and click Next to proceed.
5. Then hit the Sign out and finish button.
6. Finally, sign back into Windows using the local account.
7. Restart you PC and login to Windows.
8. Now go again to Settings > Accounts > Your Info.
9. Click Sign in with a Microsoft account instead and follow the on-screen instructions to add your Microsoft Account again.
10. Once done, proceed to setup the PIN. If the problem persists, continue reading below.
Part 2. FIX Windows Hello PIN not available on Active Directory Computers.
If you want to enable Windows Hello Pin on a computer that doesn’t belong to an organization, or if you don’t want to use Windows Hello for Business in your organization, proceed to the methods below. *
* Notes:
1. The below methods commonly applies to computers who are joined to an Active Directory domain and the Hello PIN option is not available.
2. If you want to use Windows Hello for Business PIN skip to Part-3 below.
Method 1. Allow Domain PIN Log-On in Registry.*
In Domain environments, that don’t use Windows Hello for business, you must allow the Hello PIN sign-in, in workstations:
1. Open Registry Editor. To do that:
1. Simultaneously press the Win + R keys to open the run command box.
2. Type regedit and press Enter to open Registry Editor.
2. Navigate to this key at left pane:
- HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System
3. Right-click at an empty space at right pane and select New > DWORD (32-bit value).
4. Name the new value: AllowDomainPINLogon
5. Finally double-click to open the new value and set the Value data to 1 and click OK
6. Restart your PC and try to add a Windows Hello PIN again. If you can’t proceed to next method.
Method 2. Enable «Turn on convenience PIN sign-in» using Group Policy.
If you are experiencing the reported problem on computers that have been set up for an organization (e.g. Active Directory, Intune), but you don’t want to use Windows Hello for Business, proceed to enable the «Turn on convenience PIN sign-in» in Group Policy: *
* Note: If you want to use Windows Hello for Business PIN skip to Part- 3 below.
1. Open the Local Group Policy Editor (gpedit.msc), or edit the Default Domain Policy GPO and navigate to:
- Computer Configuration\Administrative Templates\System\Logon
2. On the right side open the Turn on convenience PIN sign-in policy.
3. Set the policy to Enabled
4. Close the Group Policy Editor and restart the PC. *
* Note: If you change the Default Domain Policy GPO, then restart the workstations to «see» the change.
Part 3. FIX Windows Hello for Business PIN is currently unavailable.
If your computer belongs to an organization and you want to use the Windows Hello for Business PIN, but is unavailable, proceed and enable the «Windows Hello for Business» in Active Directory, or on Azure AD (Intune).
A. Enable Windows Hello for Business PIN sign-in in Active Directory.*
* Note: This method can be applied either on clients side or in Domain Controller.
1. Open the Local Group Policy Editor (gpedit.msc), or edit the Default Domain Policy GPO and navigate to:
-
Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business
2. Open the Use Windows Hello for Business policy, set it to Enabled and click OK. *
* Note: If you want to disable the Windows Hello Business provisioning that prompts to use Windows Hello with your account, check also the option «Do not start Windows Hello Provisioning after sign-in. (This option is not available on Windows Server 2016/2019)
3. Restart your PC to apply the change. *
* Note: If you enable the Windows Hello Business using a GPO, restart only the workstations.
B. Enable Windows Hello for Business PIN sign-in in Microsoft Intune.
To Enable Windows Hello for Business in Microsoft Intune.
1. Sign to Microsoft Endpoint Manager admin center with an Intune Administrator role.
2. Select Devices on the left and at the right go to Windows -> Windows enrollment.
3. Open Windows Hello for Business and under Configure Windows Hello for Business, select Enabled.
That’s it! Which method worked for you?
Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.
If this article was useful for you, please consider supporting us by making a donation. Even $1 can a make a huge difference for us in our effort to continue to help others while keeping this site free:
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Konstantinos is the founder and administrator of Wintips.org. Since 1995 he works and provides IT support as a computer and network expert to individuals and large companies. He is specialized in solving problems related to Windows or other Microsoft products (Windows Server, Office, Microsoft 365, etc.).
Все способы:
- Способ 1: Проверка поддержки функции
- Способ 2: Включение разрешения входа по «Windows Hello»
- Способ 3: Настройка параметров конфиденциальности камеры
- Способ 4: Проверка системных обновлений
- Способ 5: Обновление драйвера устройства
- Способ 6: Удаление других методов входа
- Способ 7: Создание нового локального пользователя
- Способ 8: Проверка целостности системных файлов
- Способ 9: Сброс Windows 11 до заводских настроек
- Вопросы и ответы: 0
Способ 1: Проверка поддержки функции
Встроенная в Windows 11 функция разблокировки «Windows Hello» имеет несколько режимов защиты, почти все из которых требуют от устройства поддержки соответствующих устройств. Это может быть камера с распознаванием лица или сканер отпечатка пальца. Только PIN-код можно задать на всех компьютерах без исключения. Поэтому если вы собираетесь использовать разблокировку по лицу или отпечатку, убедитесь в том, что эти типы защиты поддерживаются на вашем лэптопе или ПК.
- Откройте «Пуск» и перейдите в «Параметры», кликнув по иконке с шестеренкой из списка закрепленных.
- На панели слева выберите раздел «Учетные записи», затем откройте категорию «Варианты входа».
- Найдите блок «Способы входа» и ознакомьтесь со всеми доступными вариантами авторизации «Windows Hello». Если вы видите информацию «Этот параметр сейчас недоступен», значит, либо ваше устройство не обладает поддержкой соответствующих технологий, либо отсутствуют нужные драйверы. Дополнительно можете проверить, доступна ли кнопка «Настройка» для конкретного способа входа. Если она активна и позволяет перейти к редактированию параметров данного метода авторизации, с поддержкой никаких проблем возникнуть не должно.
- Как уже было сказано выше, есть несколько разных вариантов входа по «Windows Hello», поэтому проверьте каждый на поддержку или сделайте это только для интересующего вас типа защиты учетной записи.
Способ 2: Включение разрешения входа по «Windows Hello»
Если при попытке входа в учетную запись вы сразу попадаете в операционную систему без подтверждений или видите только форму ввода пароля без возможности переключиться на сканирование лица или отпечатка пальца, возможно, непосредственно в Windows 11 отключена функция повышения безопасности с использованием «Windows Hello». Вам предстоит найти ее через «Параметры» в том же разделе, о котором шла речь выше, и активировать соответствующую настройку. Она расположена в блоке «Дополнительные параметры» и имеет название «Для повышения безопасности разрешите вход Windows Hello для учетных записей Майкрософт на этом устройстве (рекомендуется)». Передвиньте переключатель в состояние «Вкл.», затем перезагрузите компьютер и проверьте доступность нужного метода авторизации.
Способ 3: Настройка параметров конфиденциальности камеры
Следующий вариант подразумевает проверку доступа приложений, включая стандартные, к вашей веб-камере. Соответственно, метод актуален для тех случаев, когда у вас возникают проблемы с использованием «Windows Hello» при попытке разблокировать операционную систему по сканеру лица, а ваша камера точно должна поддерживать данную технологию.
- Понадобится только проверить, включено ли разрешение на использование камеры в операционной системе. Для этого в «Параметрах» слева переключитесь в «Конфиденциальность и защита», затем в блоке «Разрешения приложений» выберите «Камера».
- Включите основной параметр с названием «Доступ к камере». Это позволит всем пользователям предоставлять доступ к камере любому приложению или системному средству.
- Дополнительно разрешите по умолчанию и всем приложениям доступ к камере. Пролистайте список с программами и посмотрите, есть ли среди них «Windows Hello». Если да, то вам нужно тоже включить дополнительно доступ для этого приложения.
Способ 4: Проверка системных обновлений
Нередко разные проблемы с работой стандартных функций в Windows 11 появляются из-за отсутствия важных системных обновлений. К «Windows Hello» это особенно относится, поскольку чаще всего Майкрософт выпускают именно апдейты безопасности, повышающие защиту пользовательских данных и улучшающие работу связанных функций. Вам понадобится вручную запустить проверку наличия обновлений и установить все найденные. Иногда это и будет быстрым решением возникшей ситуации с использованием технологии.
Подробнее: Обновление Windows 11 до последней версии
Способ 5: Обновление драйвера устройства
Проблемы с авторизацией через «Windows Hello» в основном возникают при использовании веб-камеры для сканирования лица, поскольку остальные режимы, в основном, не требуют никаких дополнительных файлов и по умолчанию функционируют нормально. Если говорить о сканере отпечатка пальца, то только изредка разработчики добавляют специальный драйвер для этого встроенного устройства. Поэтому мы рекомендуем проверить обновления драйверов того оборудования, с которым у вас возникают проблемы при попытке входа через «Windows Hello». Для этого подойдет общая инструкция на нашем сайте по следующей ссылке.
Подробнее: Установка драйверов в Windows 11
Отдельно рассмотрим тему обновления драйвера для веб-камеры. Это можно сделать в автоматическом режиме при помощи штатного средства операционной системы. В первую очередь это будет актуально для владельцев ноутбуков Microsoft Surface, поскольку многие модели оснащены поддержкой распознавания по лицу, а большинство нужных драйверов инсталлируются как раз через стандартный инструмент ОС.
- Для перехода к нужному меню щелкните правой кнопкой мыши по «Пуску» и из появившегося контекстного меню выберите пункт «Диспетчер устройств».
- Разверните список «Камеры» и дважды щелкните левой кнопкой мыши по своей веб-камере.
- Перейдите на вкладку «Драйвер», нажмите кнопку «Обновить драйвер» и в следующем окне выберите автоматический метод поиска обновлений. Дождитесь результатов и подтвердите установку, если апдейты будут найдены.
Если же инструкция не принесла должного результата, всегда можно скачать драйвер для веб-камеры с официального сайта производителя или использовать сканирование обновлений через сторонние программы. Иногда оптимальные методы отличаются, что зависит непосредственно от модели оборудования. Мы рекомендуем ввести название вашей камеры в поиске на нашем сайте, чтобы найти инструкцию, посвященную именно ей.
Способ 6: Удаление других методов входа
В некоторых случаях проблемы в работе «Windows Hello» связаны с конфликтами используемых методов входа, особенно если они подключены все (или практически все). Мы бы рекомендовали отключить те варианты, которые вы не используете на постоянной основе, а затем проверить авторизацию при помощи нужного вам «Windows Hello».
- Для этого в «Параметрах» выберите «Учетные записи» и перейдите в категорию «Варианты входа».
- Разверните списки с настройками доступных методов авторизации и удалите ненужные при помощи кнопки с соответствующим названием. Выйдите из профиля и попробуйте снова авторизоваться уже через «Windows Hello».
Способ 7: Создание нового локального пользователя
Проблемы с использованием «Windows Hello» в Виндовс 11 могут быть связаны со сбоями в работе конкретной учетной записи. Восстанавливать ее или менять параметры вручную вряд ли получится, поскольку достоверно не может быть известно, в чем именно возникли проблемы. Поэтому лучшим вариантом проверки данной теории станет создание новой учетной записи и подключение к ней «Windows Hello», чтобы проверить, заработает ли данный метод входа. Об этом более детально читайте в другом материале на нашем сайте, щелкнув по следующему заголовку.
Подробнее: Добавление локальной учетной записи в Windows 11
Способ 8: Проверка целостности системных файлов
Все предыдущие рекомендации подразумевали исправление небольших ошибок и изменение настроек для восстановления работы нужной функции защиты учетной записи. Если ни один из них не помог, стоит перейти к более радикальным вариантам, связанным со взаимодействием с системными файлами. Для начала нужно проверить, есть ли какие-то повреждения и можно ли восстановить системные компоненты. Для этого подходят встроенные консольные утилиты, работающие в автоматическом режиме. От вас требуется только запустить их через «Командную строку» и ждать окончания сканирования.
Подробнее: Использование и восстановление проверки целостности системных файлов в Windows
Способ 9: Сброс Windows 11 до заводских настроек
В последнюю очередь можно обратиться к самому трудному и затратному по времени способу. Он подразумевает возвращение операционной системы к исходному состоянию. Все внесенные изменения будут сброшены, а проблемные файлы восстановлены, если такие присутствуют. Процесс похож на переустановку, но выполняется немного быстрее и позволяет сохранить некоторые пользовательские файлы. После сброса понадобится заново настроить «Windows Hello» и проверить, заработает ли нужный метод авторизации на этот раз.
Подробнее: Сброс Windows 11 к заводским настройкам
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Updated on Apr 28, 2025
Windows 10 introduced a new feature, Windows Hello PIN, which provided better security clearance to users than conventional security techniques. Whether you want to set up a PIN, facial ID, or fingerprint, Windows Hello PIN makes it available for the user. While trying to change the PIN, users have reported the issue of «Windows Hello PIN, this option is currently unavailable.»
Hi, I recently forgot my Windows PIN password and wanted to reset it, but it says (This option is currently unavailable) — from Microsoft Community.
EaseUS will offer essential solutions to fix the «Windows Hello PIN this option is currently unavailable» error and secure the device from all threats.
It might be confusing for you to comprehend the cause of this error. This issue might be triggered by corrupted NCG folder data on your computer, preventing you from entering your device’s PIN. In other cases, permission errors or malware infections can cause the Windows Hello PIN issue. To bring this problem to an end, follow this section to learn workable solutions.
Way 1. Use the Password Reset Tool — Best
As a Windows user, you might look for quick execution solutions. Instead of finding options on your Windows that might or might not work, you need a solution that gives proper results. EaseUS Partition Master Professional can bypass PIN and reset Windows passwords. This effective solution easily resets both local and domain passwords. With the best password removal tool, you can boot up the PC using a bootable disk or USB drive to change your device password.
Provided below are the simplified steps that can be used to change your Windows password using EaseUS Partition Master:
Step 1. Insert the target USB disk into a computer, run EaseUS Partition Master, and click «Toolkit» > «Password Reset.»
Step 2. A message will pop up. After reading it carefully, click «Create» to create bootable media.
Step 3. Select the correct USB flash drive and click «Create» and «Yes.» This will erase all data on the USB, so please back up if any important data on it.
Step 4. Wait patiently. After the password reset USB flash drive is created, connect the USB to the locked PC. Restart the locked PC and press F2/F8/F11/Del to enter the BIOS, set the bootable USB as the boot drive. Once completed, the system will automatically boot from the USB.
Step 5. After restarting, launch EaseUS Partition Master again and go to «Password Reset.» All accounts on the PC will be displayed in the interface; click on the target account and check «Reset & Unlock.»
Step 6. When you receive this prompt, click «Confirm» to continue. Your password will be erased.
Other Features of EaseUS Partition Master To Look Out For
- Unlock the computer without a password
- Managing Low Disk Space Issues: If your device’s disk partition is full, you can extend the free space without performing a reboot.
- Reset Windows Password When Locked Out
- Proficient Windows 11 Upgrade Options: To upgrade to Windows 11, EaseUS Partition Master can extend your C: drive or convert your MBR system disk into GPT.
- Remove Windows PIN
If you are looking forward to changing the password of your Windows device, try this effective password reset tool right away!
Way 2. Try I Forgot My PIN Option
The first solution that can be tried to solve the Windows Hello PIN problem is the «I Forgot My PIN» option. On accessing this option, you can easily follow the given instructions for resetting the PIN code:
Step 1. Launch «Settings» or use the «Windows + I» shortcut key to open the device’s settings. Click the profile icon on the top-left section to lead into the «Accounts» section.
Step 2. In the following window, look for the «Sign-in options» settings to access the Windows Hello options. Select the respective option of «PIN (Windows Hello)» and look for the «I forgot my PIN» link in the options that protrude after its selection. Follow the on-screen steps to change your Windows computer’s PIN successfully.
Way 3. Disable Certificate for On-premise Resources
Check if you choose «Yes» when configuring Windows Hello for Business(WHfB) as «Enable to certificate for on-premise resources,» which might lead to the «Windows Hello PIN This Option Is Currently Unavailable» issue. Thus, you can disable the certificate for on-premise resources by following these guidelines:
Step 1. Type Group Policy Edit in the Windows search box.
Step 2. Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business.
Step 3. Locate the Use certificate for on-premises authentication and set this policy to Disabled.
Way 4. Reset TPM
Another way to resolve the Windows Hello PIN This Option Is Currently Unavailable error is to reset your TPM configuration. You can refer to the Microsoft TPM site to view the status and clear or troubleshoot TPM.
Way 5. Sign in With Your Password
Another effective way to resolve the «Windows Hello PIN, this option is currently unavailable» issue is to try signing in with another option. To do this, access the «Sign-in options» section, where you can select the option of signing in with a password instead of the PIN.
Way 6. Remove Work or School Accounts
You may be facing a problem with Windows Hello PIN because of a Work or School account connected to your computer. You might have to remove it from your Windows to resolve it. Follow the simple guide to understand how to process it successfully:
Step 1. Open the Settings on your Windows computer and access the «Accounts» section from the top-left. Continue into the «Access work or school» settings from the list of options.
Step 2. As you lead to further options, look for the connected Work or School account and click «Remove/Disconnect» to remove it from your device. Lead back into the «Sign-in options» to see if the «Windows Hello PIN this option is currently unavailable» issue is resolved.
Share this page with Windows users who are bothered by Windows Hello PIN:
Way 7. Sign up With a Local Microsoft Account
If there are no particular remedies to the issue with Windows Hello PIN, you might have to switch to a local account to resolve the issue. To find out how it is done, look further into the steps:
Step 1. Open the «Accounts» section from your Windows settings. Lead to the «Your info» settings from the available list and select the «Sign in with a local account instead» option to log in with a local account. Follow the on-screen instructions and log in successfully.
Step 2. Once done, restart the computer and navigate to the same options again. As you are on the «Your info» page, choose the «Sign in with a Microsoft account instead» option to log in with your Microsoft account. When you log in, the device automatically prompts you to set up the Windows Hello PIN and other recognitions. Set up your PIN for Windows without facing the issue again.
If you have reset the Windows PIN but it became unavailable again, the following page covers advanced solutions to fix PIN errors and make it work.
Conclusion
This article has provided exceptional solutions to resolve the «Windows Hello PIN this option is currently unavailable» problem. With simple solutions like signing in with a password or using the «I forgot my PIN» option, you might be able to resolve the issue. However, it might not work in various cases, so users need to look for better alternatives.
With the discussion being set up, it is clear that EaseUS Partition Master provides a simple resolution to the problem of Windows Hello PIN. Since it changes passwords, you do not have to go through multiple options repeatedly. This password-changing facility gives the best results if you are looking to change your Windows Hello PIN.
FAQs About Windows Hello PIN/Fingerprint This Option is Currently Unavailable
If you have further questions about Windows Hello PIN/Fingerprint and why it is unavailable, provided are some queries that might give you better answers:
1. Why does Windows Hello PIN say my PIN is unavailable?
There are multiple reasons why Windows Hello PIN is unavailable. Firstly, it can be a malware infection, which might be causing the problem. Secondly, you might have permission issues on your Windows device, which can cause this issue.
2. How do I fix Windows PIN not working?
If you wish to fix Windows PIN not working on your computer, try the following steps:
Instruction. You might have set a contingency password for your Windows device as well. When logging in, look for the «Sign-in options» section and select the «Password» option. Add the password that you have set for your device and log into your device successfully.
3. How can I enable Windows Hello PIN?
To enable Windows Hello PIN, you need to follow the steps provided next:
Step 1. Open Windows Settings and progress into the «Accounts» section from the top-left. Continue to select the «Sign-in options» settings in the list.
Step 2. In the next window, progress to the «PIN (Windows Hello)» section and set up a new PIN for your computer.
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Windows Hello is such a feature that lets users log in to Windows 10 without making efforts to remember the password. This biometric authentication is pretty straightforward to access the PC through facial or fingerprint recognition. Though this service sounds great, some users experience Windows Hello Fingerprint Option Currently Unavailable message.
The Sign-in options in Windows Settings display the aforementioned error which does not allow us to proceed further with the feature. So experts suggest uninstalling the fingerprint driver and upon reboot, this method will start working.
Windows Hello Fingerprint Option Currently Unavailable
Here is How to Fix Windows Hello Fingerprint Option Currently Unavailable in Windows 10 –
1] Uninstall Fingerprint Driver
One of the first solutions that would fix this Windows Hello problem is to uninstall the fingerprint driver. The drivers might get corrupted at some point either by some process or through updates. This eventually leads to the malfunction of this biometric service in Windows 10. Hence uninstall the buggy driver and restart the device to check for the issue.
- Press Win+S to access taskbar search, type in devmgmt.msc. Hit Enter to open Device Manager.
- Once the console is visible, locate and expand Biometric devices.
- Right-click on the fingerprint device name and select Uninstall device. Confirm the removal process and finally, Restart Windows 10 PC.
2] Turn Off Fast Startup
Fast Startup is one of the common reasons for various issues including Windows Hello Fingerprint Option Currently Unavailable as well. Computer fails to perform a complete shutdown when this feature is turned on. Moreover, a few users resolved this biometric problem by simply disabling Fast Startup. Go through the below guidelines to carry out the workaround –
- Open Windows Settings app using Winlogo+I hotkey.
- Select System.
- Go to Power & sleep subsection on the left sidebar.
- Switch to the right and click Additional power settings.
- On the top left of the following page click What the power button does.
- Moving ahead, hit Change Settings that are unavailable followed by deselecting the option next to Turn on fast startup (recommended).
- Finally, to apply the modifications, click Apply changes button.
3] Reset Facial Recognition to Fix Windows Hello Fingerprint Option Currently Unavailable
Sometimes to deal with biometric problems, all it is required is a reset. Fundamentally, it is just the deletion of existing files and then re-register biometric (facial or fingerprint). Doing so will reset all the biometric entries like face scan, iris scan, and fingerprint. Just stop the Biometric service, delete all the existing files from system drive and the service followed by re-registering the entries. Follow the below instructions and deploy the workaround –
- Right-click on Start icon and choose Run. Once you open Run dialog box, insert services.msc and click OK.
- On the Services console, scroll and right-click Windows Biometric Service. Choose Stop to put an end to the service.
- Next, create a backup of the biometric data files. To do so, first open File Explorer and navigate to the below location –
C:\Windows\System32\WinBioDatabase
- Copy the items of WinBioDatabase and save them to a separate folder on a safe location. Name that new folder as WinBioBackup.
- After creating the backup, delete the files from original folder.
- Now, head back to the Services manager again, right-click on Windows Biometric Service and select Restart.
- Once the above steps are done, fire up Settings => Accounts => Sign -in options => and go through the registration procedure again to re-register the biometric.
- If the device has multiple users, each of them has to re-register.
4] Modify Group Policy Settings (For Pro version only)
There is a possibility that the installation of Creators Update has altered certain Biometric settings in Group Policy. Therefore, experts advise to check and edit the setting of Windows Hello and make sure everything is perfect. So, observe the below group policy settings and edit if it requires –
- Type “gpedit” on taskbar search and hit Enter to open Group Policy Editor.
- Go to Computer Configuration=>Administrative Templates => Windows Components => Biometrics => Facial Features.
- On the adjacent right side, double-click the policy Configured enhanced anti-spoofing.
- Choose Disabled radio button, click Apply and OK. Reboot the device to make the changes effective.
5] Uninstall Buggy Update
For many users, Windows Hello Fingerprint Option Currently Unavailable occurs after installing May 2019 update. If that is the case then it is best to uninstall that buggy update file. Sometimes an update gets interrupted due to poor internet connection or low disk space. Hence, the installation of such files also becomes corrupt which eventually disturbs various areas of the OS. Therefore, if the issue occurs especially after installing an update, get rid of it right away. So walk through the below steps and perform the solution –
- Fire up Start Menu and select the tiny cog icon.
- Select Update & Security category.
- Click View update history on the right side of the following page.
- Make a hit on Uninstall updates link.
- A new window will open displaying the installed updates. Right-click on the latest installed one and select Uninstall.
- Restart the device and see for the message Windows Hello Fingerprint Option Currently Unavailable.
Methods:
11] Uninstall Fingerprint Driver
2] Turn Off Fast Startup
3] Reset Facial Recognition
4] Modify Group Policy Settings
5] Uninstall Buggy Update
That’s all!!