The Xbox app crashing or not opening can stop you from downloading news games and playing console games on your Windows 11/10 PC with cloud gaming. What should you do in case of Xbox app not working/crashing/opening? MiniTool gives several solutions here.
Xbox App Crashing Windows 11/10
Microsoft offers the Xbox app for Windows 11/10 PCs to let you discover & download new games via Game Pass, play console games with your friends from the cloud, connect & chat with friends, etc. However, sometimes you may suffer from Xbox app crashing/not opening.
To be specific, you may get stuck in the middle of the gameplay or while streaming. Sometimes the Xbox app crashes on startup – when trying to launch it, the Xbox app closes immediately.
Like other programs, there is no universal reason for the issue. In your case, issues with the Xbox app itself (outdated or corrupt), corrupt Xbox Live messages, wrong settings, and more can be the culprits.
To enjoy your games, try some solutions to get rid of the trouble.
Fix 1. Update Xbox and Windows
An outdated application could result in some errors in your PC and you can try to update Xbox to its latest version since the update may include patches to fix bugs and improve its functionality. Follow the steps when the Xbox app keeps crashing on your PC.
Step 1: Launch Microsoft Store on Windows 11/10.
Step 2: Go to Library and click Get updates.
Step 3: All the apps that need to update will be listed including the Xbox app. Just update them.
In addition, you should also keep Windows up-to-date, which makes sure Xbox is compatible with the system and ensures they both run properly. For the update, go to Settings > Windows Update (in Win10, tap on Update & Security > Windows Update), check for available updates, and download & install them.
Tips:
Before Windows updates, you should create a backup for your PC to avoid potential system issues or data loss. For PC backup, use MiniTool ShadowMaker, one of the best backup software for Windows 11/10/8.1/8/7.
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Fix 2. Run Microsoft Store AppsTroubleshooter
Xbox is an application in the Microsoft Store. When meeting Xbox app crashing/not opening, you can try a troubleshooter which will detect any problems with the Store apps and fix them.
Step 1: Go to Settings.
Step 2: Move to Update & Security > Troubleshoot > Additional troubleshooters in Win10. Or navigate to System > Troubleshoot > Other troubleshooters in Win11.
Step 3: Locate Windows Store Apps and tap on Run or Run the troubleshooter to start the troubleshooting process.
Fix 3. Delete Xbox Live Messages
According to some users, sometimes the Xbox app keeps crashing due to the Xbox Live messages, and deleting them could help. Next, log out of the app. After logging back in, the issue should be fixed. If the Xbox app crashes again, continue troubleshooting.
Fix 4. Disable EVGA PrecisionX
EVGA PrecisionX is an overclocking tool that can fine-tune your graphics card for increased performance. However, it could lead to some issues with certain apps like Xbox. When confronted with Xbox app crashing on startup or Xbox app not opening, disable this tool to solve the problem.
Moreover, if you have overlocked your CPU or GPU using other tools, reset these settings.
Fix 5. Change Graphics Card Control Settings
Sometimes the Xbox app closes immediately after opening it due to incorrect settings of the graphics card. If you use an AMD GPU, do these changes:
Step 1: Open Catalyst Control Center and go to Performance.
Step 2: Under AMD CrossFireX, disable the option of Enable AMD CrossFireX for applications that have no associated application profile.
Step 3: Under 3D Settings, disable Morphological Filtering.
Save these changes and check if the Xbox app keeps crashing.
Fix 6. Reset the Xbox App
The Xbox app may go wrong for some reason, resulting in the crash issue. To get rid of Xbox app crashing continuously, resetting it could be a good idea.
Step 1: Navigate to Settings > Apps > Apps & features.
Step 2: Locate Xbox and click three dots (in Windows 11) > Advanced options.
Step 3: Scroll down to find Reset and tap on the button.
Related post: How to Fix Xbox App Not Working Properly? Here Are the Solutions
Verdict
These are common fixes to solve Xbox app crashing/not opening in Windows 11/10. Try them until you find the one that works for you. Hope you can easily get rid of the trouble.
Все способы:
- Способ 1: Проверка даты и времени
- Способ 2: Обновление ОС
- Способ 3: Смена учетной записи
- Способ 4: Сброс настроек приложения
- Способ 5: Проверка служб
- Способ 6: Исправление проблем с Microsoft Store
- Способ 7: Чистая загрузка
- Способ 8: Переустановка игровых сервисов
- Вопросы и ответы: 0
Способ 1: Проверка даты и времени
Если в системе неправильные значения даты и времени, то большинство системных приложений может работать со сбоями в Windows 10, в том числе и Xbox. Проверьте параметры и при необходимости измените их, а как это сделать, читайте в нашем отдельном материале.
Подробнее: Изменение времени в ОС Windows 10
Если на компьютере периодически сбивается время, проблема может быть как в системных настройках, так и в аппаратных неисправностях. Ознакомьтесь с нашим отдельным материалом на эту тему, если потребуется.
Подробнее: Что делать, если сбивается время на компьютере с Windows 10
Способ 2: Обновление ОС
Отсутствие важных актуальных обновлений для операционной системы также может стать причиной проблем с работой стандартного приложения Xbox. Руководствуясь нашими рекомендациями из отдельной статьи, попробуйте установить более свежую версию ОС, что поможет исправить проблему с запуском софта.
Подробнее: Обновление Windows 10 до последней версии
Способ 3: Смена учетной записи
Возможно, в текущей учетной записи повреждены компоненты или неправильно настроены параметры, из-за которых и возникает ошибка при попытке запустить приложение Xbox. Проверить, так ли это, можно, если создать нового локального пользователя, затем проверить работу софта через него. При необходимости можете задать ему права администратора и перенести важные данные.
Подробнее:
Создание новых локальных пользователей в Windows 10
Создание учетной записи администратора в Windows 10
Переключение между учетными записями пользователей в Windows 10
Способ 4: Сброс настроек приложения
В Windows 10 реализована возможность сброса настроек стандартных приложений, что зачастую позволяет решить множество неполадок, которые с ними связаны.
- Нажмите на кнопку «Пуск» и выберите запуск встроенного приложения «Параметры».
- Перейдите в раздел «Приложения».
- В списке софта найдите Xbox, кликните по нему и выберите пункт «Дополнительные параметры».
- В следующем окне нажмите на кнопку «Сброс» и подтвердите действие.
Также отсюда можно запустить встроенное средство, которое ищет и исправляет ошибки в работе софта. Для этого кликните по кнопке «Исправить».
Способ 5: Проверка служб
За работу приложения Xbox отвечают системные службы и, если с ними есть проблемы, то и софт будет неправильно функционировать или не запускаться вовсе. Проверьте состояние этих служб:
- Нажмите на клавиши «Win + R», затем введите запрос
services.mscв появившемся окне и нажмите на кнопку «ОК». - Найдите службу, которая связана с Xbox («Xbox Accessory Management Service»), щелкните по ней правой кнопкой мыши и выберите пункт «Перезапустить», если опция активна.
- Теперь стоит проверить тип запуска службы. Дважды кликните по ней левой кнопкой мыши. В открывшемся окне в меню «Тип запуска», если нужно, выберите «Автоматически» и сохраните настройки.
То же самое нужно проделать и с другими службами, которые могут быть в списке, например, «Xbox Live Auth Manager» или «Игровые службы».
Способ 6: Исправление проблем с Microsoft Store
Все системные приложения и утилиты Microsoft связаны между собой и «Центром обновления Windows». Иногда ошибка, при которой Xbox не запускается, является следствием проблем в работе Microsoft Store. Есть несколько методов, которые смогут помочь исправить неполадки с фирменным магазином, и одним из эффективных решений является очистка его кэша с помощью предустановленного инструмента «WSReset». Найдите его через строку поиска и запустите с правами администратора.
Кроме того, есть смысл сбросить настройки маркета. Действовать нужно аналогичным с инструкцией из Способа 4 способом (открыть «Приложения» через штатные «Параметры», найти Microsoft Store, затем выбрать «Дополнительные параметры»), и в окне с параметрами софта нужно нажать на кнопку «Сброс» и подтвердить действие.
Способ 7: Чистая загрузка
Запуск системы в режиме чистой загрузки позволяет понять, могут ли сторонние процессы и службы вмешиваться в работу системных приложений, поэтому попробуйте запустить ОС в таком режиме и проверить, включается ли Xbox. Если да, тогда причину стоит искать в программах, которые были установлены дополнительно. Сначала ознакомьтесь с нашим руководством о том, как выполнить чистую загрузку, а затем, если понадобится, со статьей, где наш автор разбирал, как полностью удалять из Windows 10 софт.
Подробнее:
Режим чистой загрузки в Windows 10
Методы принудительного удаления программ в Windows 10
Способ 8: Переустановка игровых сервисов
Иногда проблемы с Xbox можно решить посредством переустановки игровых сервисов, и делается это с помощью консоли «Windows PowerShell»:
- Запустите «Windows PowerShell» с правами администратора. Щелкните правой кнопкой мыши по «Пуску» и выберите «Windows PowerShell (Администратор)» либо воспользуйтесь строкой поиска главного меню.
- Введите команду
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}и нажмите на клавишу «Enter».
После должна начаться автоматическая переустановка приложения. По завершению перезагрузите компьютер и проверьте его работу. Если это не помогло, может потребоваться полное удаление его с компьютера.
- Запустите консоль с правами администратора, вставьте команду
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusersи нажмите на клавишу ввода. - Скачать Xbox из Microsoft Store
Перейдите по ссылке выше и скачайте приложение Xbox из фирменного маркета.
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According to users, the Xbox app does not work on PCs for many, which can cause issues with certain games. However, you can fix this problem with our solutions.
Why is the Xbox app on PC not working?
Glitches with the Xbox app can sometimes cause this problem. Your regional settings and services can also cause interference.
What can I do if my Xbox App doesn’t open in Windows 10?
Before we start fixing this issue, try restarting your PC and updating Windows and the Xbox app. In some instances, it might be necessary to disable third-party antivirus.
1. Reset the Xbox app and Windows Store
- Press Windows key + X and select Apps and features.
- Select Xbox app on the list and click on Advanced options.
- Click on the Reset button and then click Reset again to confirm.
- Now go back and select Microsoft Store. Now choose Advanced options.
- Repeat the steps from Step 3 to reset the app.
2. Change regional settings
- Press the Windows key + I to open the Settings app. Next, go to Time & language.
- Select a Region and change your country or region to the United States.
- Restart your computer and check if the issue persists.
This is a quick and easy way to fix Xbox app launch issues, especially if you’re living outside of United States.
- Microsoft wants Windows 10 users to upgrade to Windows 11 or Copilot + PCs
- You won’t need a console to play Xbox games on LG Smart TVs
- Deleting ‘inetpub’ folder lets hackers permanently stop Windows updates, Microsoft warns
3. Enable the Xbox services
- Press Ctrl + Shift + Esc to start Task Manager. Once it opens, go to the Services tab.
- Locate the following services: XblAuthManager, XblGameSave and XboxNetApiSvc.
- Right-click on each of them and choose Start.
- Locate StorSvc, right-click it, and choose Restart.
After starting the necessary services, the Xbox app launch issues will be gone.
There you go, we hope that these solutions helped you fix the Xbox App issues that you encountered. If you have more problems, our Xbox app closes immediately guide should be able to help you.
We also wrote about the Xbox app stuck on preparing in a different guide, and many reported that the Xbox app is not launching games, but we tackled those issues in another guide.
Also, check out what to do when the Xbox app auto-signs in to your Windows 11 Microsoft account. Many also encountered a different issue and reported that the Xbox app won’t let them sign in, and we covered that in a separate guide.
If you have any more questions, feel free to reach for the comments sections below.
Ivan Jenic
Windows Hardware Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting.
When he’s not tackling diverse driver-related problems, Ivan enjoys watching good movies and spending time hiking with his family and friends.
The Xbox application was initially launched as a companion application for Xbox video game consoles including Xbox 360 and Xbox One but made its way as full-fledged applications in Windows, Android, and iOS. This applications provides information about achievements, recommended games, instant messaging, friend progress etc.
The Xbox application is installed by default in the new Windows 10 iterations. However, there are several cases where users are unable to launch the application. It either just stays on the initial screen or doesn’t open at all. This behavior tends to go on indefinitely until the application is closed manually.
What causes Xbox application not to open?
After extensive research and experimenting with our systems, we came to the conclusion that the causes for the Xbox application not launching are a mix of several different causes. Since the module is closely tied to your user account and system settings, the causes can be different in your case. Some of the reasons are:
- Your user account is either corrupt or has damaged components. You might have missing files or dependencies incorrectly configured.
- The services required for running Xbox app are either not running or disabled.
- The application itself is corrupt and needs a reinstallation.
- Malware might be present on your computer which may block the application from running.
- The latest version of Windows might not be installed on your computer. Microsoft engineers constantly roll out updates to fix issues in the operating system.
Before you start implementing the workarounds and solutions, make sure that you have an active internet connection and are logged in as an administrator on your account. Also, make sure that you are not using any kind of VPN or Proxy.
Solution 1: Enabling Xbox Services
Each application is tied and bound to a service which runs in the background executing the application’s tasks to make it work. If these services are turned off or are not running properly, the Xbox application might go in a stuck stage and nothing will happen. In this solutions, we will try to enable these services and check if they make any difference.
- Press Windows + R, type “services.msc” in the dialogue box and press Enter.
- Once in services, look for the following entries:
Xbox Accessory Management Service Xbox Live Auth Manager Xbox Live Game Save Xbox Live Networking Service
- Right-click on them one by one and select Properties.
- Set the startup type as Automatic and Start the service. Press Apply to save changes and exit.
- Perform this for all of the solutions and launch the Xbox application again after closing it. Now check if the application is working properly.
Solution 2: Checking for Malicious programs
If the above method isn’t working, it is highly likely that there are malicious programs installed on your computer which are causing this issue. These programs, along with monitoring your activity and attacking your data, also cause system operations to halt and intercepts such signals before they are even sent to the OS.
Scan your computer with renowned antivirus programs such as Malwarebytes or Microsoft Security Essentials and make sure all the virus definitions are up to date. Confirm that there is no program which might have direct access services running on your computer. Once you are absolutely sure that your computer is clean and free from all malware, only then continue with the other solutions.
Solution 3: Reinstalling Xbox Application
If the above methods don’t work, we can try reinstalling Xbox application. This will remove all the stored configurations and system files from your computer. Since the application doesn’t list in Windows application manager, we will first remove it from the command line and then attempt at reinstalling it through Store.
- Press Windows + S, type “PowerShell” in the dialogue box, right-click on the application and select Run as administrator.
- Once in elevated PowerShell, execute the following command:
Get-AppxPackage -name “Microsoft.XboxApp” | Remove-AppxPackage
- After executing the commands, the Xbox application will be uninstalled. Restart your computer.
- Press Windows + S, type “store” in the dialogue box and open Microsoft Store. Search for Xbox and open the Xbox application page. Click Get to install the application on your computer again.
- Restart your computer and try launching the application again.
Solution 4: Making a new User Profile
There were numerous cases where the application failed to launch because of issues in the user profile. Xbox application is closely tied to your user profile and for each user profile, it is unique configurations. If these are corrupt or missing, the application will fail to launch.
You can go ahead and try creating a new profile. If the applications work properly and show no issues, you can transfer all your data to it. You can check out our article How to Create a New User Account and Transfer all the Data to it? Make sure that you check the application thoroughly before initiating the transfer of data.
Solution 5: Installing a fresh copy/Updating Windows
If every solution fails and you are still unable to get the Xbox application running properly, you can try reinstalling Windows on your computer. It may be the case where the system files are beyond repair and the Xbox application is in return, unable to launch and run properly. Make sure that you backup your data to an external hard drive properly and have everything saved on the cloud before proceeding.
You can check our following articles to either repair or completely reinstall Windows on your computer.
How to: Repair Install Windows 10
How to: Install Windows 10
Kevin Arrows
Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.