Sometimes, you can encounter the “There is a problem with this Windows Installer package” error while trying to install an application through an MSI installer. This error occurs if your system can’t run a script, program, or DLL file necessary for such operations. You will also encounter corresponding error messages in each case:
- Error 1720: There is a problem with this Windows Installer package. A script required for this install to complete could not be run.
- Error 1721: There is a problem with this Windows Installer package. A program required for this install to complete could not be run.
- Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
- Error 1723: There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.
Even if they are different errors, you need similar solutions to resolve all of them. First, make sure to log in with an admin account and run the program as an administrator. Some installers require admin privileges to run properly. Also, make sure that there is enough space to install the application.
Re-register Windows Installer
Windows uses the MSIExec engine to run the MSI installer. If the registration of this engine becomes corrupt, you can’t run such installers. To resolve this issue, you need to unregister and then re-register the engine.
- Open Run.
- Type
cmdand press Ctrl + Shift + Enter to open the Elevated Command Prompt. - Enter the following commands:
MSIExec /unregisterMSIExec /regserver
Restart Windows Installer Service
You will also get this error if the Windows Installer service is not running properly or another instance of the installer engine is already running. We recommend checking for both issues at the same time.
- Open Run by pressing Win + R.
- Type
msconfigand press Enter to launch the System Configuration. - Go to the Services tab and search for Windows Installer.
- Make sure the box next to it is checked and press OK.
- Now, press Ctrl + Shift + Esc to open the Task Manager.
- Go to the Details tab.
- Look for
msiexec.exe. If it’s there, select it and click End Task.
- Then, open Run again.
- Type
services.mscand press Enter to open Window Services. - Look for Windows Installer and check its Startup Type.
- If it shows Disabled, double-click on it and set the Startup type drop-down list to Manual.
- Click on Start if the Service status indicates Stopped. Otherwise, click Stop and then Start to restart the service.
Restart your computer and check if the issue persists.
Re-register Some DLL Files
Like with the MSIExec engine, your system uses many DLL files while running the MSI installers. You can similarly re-register them to resolve any potential registration issues.
- Open the Elevated Command Prompt.
- Enter the following commands:
regsvr32 Actxprxy.dllregsvr32 Browseui.dllregsvr32 Mshtml.dllregsvr32 ole32.dllregsvr32 Oleaut32.dllregsvr32 Scrrun.dllregsvr32 Shdocvw.dllregsvr32 Shell32.dllregsvr32 urlmon.dll
- Don’t worry if you get a “The module was loaded but the entry point DllRegisterServer was not found” error, simply move on to the next command.
Troubleshoot Compatibility
If the error has the code 1721, it might be because the installer is for a previous version of Windows and therefore is not compatible with your current system. In such cases, you need to troubleshoot for program compatibility.
- Right-click on the installer and select Troubleshoot Compatibility or Show more options > Troubleshoot Compatibility.
- Select Try Recommended Settings.
- Then, click on Test the program.
- If the error doesn’t occur this time, go back to the Troubleshooter and select Next > Yes, save these settings for this program.
Install Necessary Windows Features and Updates
The installation of several programs on your system requires certain supporting software components and features. We recommend installing all such programs to prevent suffering from different installation errors. Even if you already have these components, they might have become corrupt, so it’s worth reinstalling them.
- All available Microsoft Visual C++ Runtime Packages
- Windows Management Framework
- Latest .NET Framework
You should also make sure to have the latest version of your Operating System. The newer applications require the most updated OS versions to be able to provide better features.
- Open Run.
- Type
ms-settings:windowsupdateand press Enter to open Windows Update Settings. - Click on Check for Updates to scan for and download available updates or Install now if your computer has already downloaded them.
Re-download the Installer
It is also possible that the installer you downloaded or transferred is not complete. You can check for such issues by checking its properties.
Select the installer and press Alt + Enter to open its Properties and compare the Size and Size on the disk from the General tab. If the Size on disk is much lower than the Size, the file is not complete.
In such cases, you need to download it again. Also, we recommend you ensure that the installer you download matches the system architecture of your computer while doing so.
Take Ownership of the Temp Folder
Many programs including installers make use of the Temp folder inside AppData to store temporary files. By default, each user accounts have the ownership and permissions of the Temp folder for that account. However, if this setting gets changed somehow, you will encounter many issues, including the above.
In such a scenario, you should see the error code 1723 in the error message, so it’s easier to recognize. You need to take ownership and provide permissions to this folder to resolve the issue.
- Open the Elevated Command Prompt.
- Enter the following commands:
takeown /F %Temp%icacls %Temp% /Grant %userdomain%\%username%:F
Uninstall Application Before Reinstalling
Sometimes the previous software of an application can also interfere with the new installation. In such cases, you need to uninstall the previous application first.
- Open Run.
- Type
appwiz.cpland press Enter to open Programs and Features. - Look for and select your application.
- Click on Uninstall or Uninstall/Change > Uninstall.
- Confirm with Yes and follow the on-screen instructions.
Then, update/reinstall the app again by launching a complete installer. If you can’t uninstall the applications, there may be some app-specific reasons causing such errors. You need to check official websites for what to do in such scenarios.
Remove Pending Installations Using Registry Editor
You will also get this error if you try running an installer when another one is already running on your system. Windows will usually warn you if something like this happens, but it can’t do so if the previous instance of installers is stuck. In such a case, you need to remove all pending installations first.
- Open Run.
- Type
regeditand press Enter to open the Registry Editor. - Navigate to
Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer
- If the InProgress key is present, delete all the entries inside it.
- Then go to Computer
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager - If PendingFileRenameOperations is there, delete all of its entries as well.
Install a Different Version of Application
Sometimes, the latest version of the application or its installer may have some bugs that are responsible for such issues. In such cases, you will only encounter the above error while trying to install one application but can successfully install other programs through MSI installers. You need to try installing a previous or different version of the app instead to resolve the issue.
Rick Akura
In this article, you will learn how to fix the “There is a problem with this Windows installer package” error on Windows 10. Let’s get started.
Most of the time, Windows applications install smoothly onto your device. This is why many users panic when seeing the “There is a problem with this Windows installer package” error during the installation process of popular apps such as iTunes, Unreal Engine, and even Adobe Acrobat Reader.
There’s nothing to worry about — in this guide, you will learn how to fix this error even if you’re not tech-savvy.
Causes of the “There is a problem with this Windows installer package” error
Even though there’s no single sure cause of this error, most users have reported the following as the leading cause of installer package error:
- You have an outdated or damaged installer file. You might be trying to install an application with an old or corrupted installer file. This doesn’t allow the app to install properly, causing the error.
- You downloaded the wrong package. Some systems are 32-bit, while others are 64-bit. You need to make sure to download the right bit version of the installer package in order to match your system’s bit version.
- Your computer doesn’t meet the minimum requirements. Some applications may return the “There is a problem with this Windows installer package” error if your computer doesn’t meet the minimum system requirements to run the app.
- Your Windows is not updated. Many issues can arise from an outdated system. Some users reported that updating Windows fixed this error.
- You don’t have full access to the installation folder. Permissions are very important when operating a PC. It’s possible that you chose an installation directory that you don’t have full access to, meaning that the installer can’t create necessary files to finish the install process.
Fixed “There is a problem with this Windows installer package”
After identifying the possible causes, you can begin troubleshooting. There are various methods you can try.
Method 1: Make sure you have administrative permissions
If you lack the appropriate permissions to install applications, you can easily run into the error of this article. If you’re using a public or work computer, this is normal — you’re most likely not an administrator. Make sure to contact the administrator and ask them for help.
However, if this issue occurs on your personal device, here’s what you can do to give yourself administrator permissions.
-
Click on the Windows icon in your taskbar and select Settings.
-
Click on Accounts.
-
Choose Family & other users from the menu on the left.
-
Select your account, then click on Change account type.
-
Choose the Administrator option from the drop-down menu and click OK.
-
Locate the installer file then right-click on it and choose Run as administrator.
Method 2: Use the Program Install and Uninstall troubleshooter
Microsoft has a free to download troubleshooter that aims to help with installation issues. Here’s how you can get it.
-
Navigate to this Microsoft website and click on the Download button.
-
Launch the file you just downloaded.
-
Click Next, then choose Installing.
- Select the application you want to install or choose Not listed and browse your computer manually to locate the installer file.
- Wait for the troubleshooter to identify issues and help you install the application.
Please note that the Program Install and Uninstall troubleshooter isn’t perfect and might not be able to identify an issue. In this case, we recommend you attempt our other methods listed on this page to get rid of the error.
Method 3: Repair the software
There’s a possibility that the application you’re trying to update can’t install because it’s corrupted. When this happens, simply repair the app using these steps.
-
Click on the Windows icon in your taskbar and select Settings.
-
Click on Apps and wait for your system to load your installed applications.
-
Select the problematic application and click on Modify.
-
Choose the Repair option and follow the on-screen instructions to repair the application.
- Try installing now to see if the error still appears.
Method 4: Re-register Windows Installer
The Windows Installer is a key component for installing applications on your device. While you can’t simply repair or uninstall it like other apps, you can use the command prompt to re-register it and possibly fix related issues.
- Press the Windows + R keys on your computer at the same time to open Run.
-
Type in “cmd” and hit the Ctrl + Shift + Enter keys at the same time. This will launch the Command Prompt with Administrator permissions.
- Input the following commands, pressing Enter after each line:
- msiexec.exe /unregister
- msiexec.exe /regserver
- Close the Command Prompt and check if the installer runs properly.
Method 5: Restart the Windows Installer service
If re-registering Windows Installer didn’t work, try restarting the service. This will give your computer a chance to properly restart the service. To do that, follow the next steps.
- Press the Windows + R keys on your computer at the same time to open Run.
-
Type in “services.msc” and click on the OK button. This is going to launch Services, which should display every available service on your computer.
-
Locate the Windows Installer service, then right-click on it and choose Stop.
-
Wait a minute, then right-click Windows Installer and choose Start.
- Restart your computer and attempt the installation again.
Hopefully, one of our methods was able to get rid of the “There is a problem with this Windows installer package” issue on your computer. Enjoy installing your apps smoothly.
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#1 2011-03-31 14:09:20 (2011-04-04 10:11:57 отредактировано Алексей Несененко)
- Алексей Несененко
- Посетитель
- Неактивен
Windows7 выдает ошибку: There is a problem with this Windows Installer
При попытке установить драйвера Рутокен на Windows 7 появляется сообщение об ошибке:
There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action Install_Rutoken_Drivers, entry: RTDRVS_Install_Rutoken_Drivers, library: C:\Windows\Installer\MSID0C3.tmp
Это связано с тем, что в операционной системе нарушена работоспособность Windows Installer-а
Запустите проверку системных файлов командой sfc /scannow
Для проверки понадобится диск с дистрибутивом операционной системы.
Командная строка должна быть запущена от имени администратора
#2 Ответ от Алексей Несененко 2011-04-20 10:09:19 (2011-04-20 10:10:22 отредактировано Алексей Несененко)
- Алексей Несененко
- Посетитель
- Неактивен
Re: Windows7 выдает ошибку: There is a problem with this Windows Installer
Подробное описание как это сделать:
1. Нажимаем «Пуск» и выбираем «Все программы»
2. Выбираем «Стандартные»
3. Выбираем «Командная строка». Правый клик и выбираем «Запуск от имени Администратора»
4. Откроется окно командной строки.
5. Набираем там команду sfc /scannow и нажимаем «Enter».
Процесс проверки идет. Дожидаемся окончания. Если потребуется вставляем диск с дистрибутивом операционной системы.
После окончания проверки перезагружаем компьютер и запускаем установку драйверов Рутокен.
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«There is a problem with this Windows Installer package …» error messages when installing iTunes for Windows
Last modified: Dec 4, 2013 11:17 AM
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Last modified Dec 4, 2013 11:17 AM
When updating or installing iTunes for Windows, you may receive one of the following error messages:
There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
The most common cause of the errors is an out-of-date or damaged version of Apple Software Update for Windows on the PC. If that’s what is afoot, updating or repairing your Apple Software Update for Windows should get you past the errors.
First, check to see if your Apple Software Update for Windows is up to date
In your Start Menu, click All Programs and then click Apple Software Update.
In Apple Software Update, check to see if you are being offered a new version of Apple Software Update. If there’s a new version of Apple Software Update showing in the list of available updates, select the Apple Software Update update and deselect any other software that may also be being offered to you at the same time. Now install the new version of Apple Software Update.
If the new version of Apple Software Update for Windows installs properly, now try another iTunes for Windows update or install.
If Apple Software Update does not appear under «All Programs» or no newer version of Apple Software Update appears in Apple Software Update, do a repair install of your Apple Software Update for Windows
First, restart your PC.
If you’re using Windows XP, go into your «Add or Remove programs» control panel. Select Apple Software Update, click «Change» and then click «Repair».
If you’re using Vista or Windows 7, go into your «Uninstall a program» control panel. Select Apple Software Update and click «Repair».
If the repair install goes through properly, now try another iTunes for Windows update or install.
If you receive the following very-similar error message:
There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
… instead apply the procedure from the Resolution section of the following user tip:
«The administrator has set policies to prevent this installation» error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems
See also:
» … A DLL required for this installation to complete could not be run …» error messages when installing iTunes for Windows
Ошибка 1723. Произошла ошибка пакета установщика Windows. Библиотеки DLL необходимые для завершения этой процедуры не может быть запущен.
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not run. Contact your support personnel or package vendor.
Решение довольно простое:
Обычно причиной ошибки 1723 является отсутствие прав локального пользователя на папку временных файлов Temp. Такое случается, если папка переносилась на новое место или по другим причинам.
1. Отыскиваем её. В профиле пользователя (если это Win7,8,10 или Win 2008,2012), например c:\Users\Slava\AppData\Local\Temp\ или другой путь, если вы его назначили в свойствах системы >> дополнительных параметрах системы >> переменные среды.
2. Удаляем всё лишнее, что удаляется. Не бойтесь, ничего важного в ней не хранится.
3. Переходим в свойства этой папки, далее вкладка Безопасность и назначаем локальному пользователю (в моём примере Slava) полные права.
