Распознавание отпечатка пальца windows hello этот параметр сейчас недоступен

FAQ

[Windows 11] Недоступно распознавание PIN-кода, лица или отпечатка пальца (Windows Hello) после обновления до Windows 11

После обновления Вашего ПК до Windows 11 Вы можете столкнуться с уведомлением: «Вы должны добавить пароль, прежде чем использовать этот параметр входа» в отношении функции распознавания PIN-кода, лица или отпечатка пальца (Windows Hello) в разделе вариантов входа. Подробные инструкции можно найти в этой статье.

Windows 11 требует от пользователей входить в Windows Hello только с учетной записью Microsoft на устройстве для повышения безопасности. Поэтому Вам нужно переключить локальную учетную запись на свою учетную запись Microsoft, и тогда будет доступно распознавание лиц.

Нажмите [Пуск] ①, затем выберите [Параметры] ②.

Картинка с сайта: www.asus.com
В параметрах выберите [Учетные Записи] ③, затем выберите [Ваша информация] ④.

Картинка с сайта: www.asus.com
В параметрах учетной записи нажмите [Переключиться на аккаунт Microsoft] ⑤.

Картинка с сайта: www.asus.com
После того, как Вы войдете в свою учетную запись Microsoft, вернитесь к параметрам входа, после чего станет доступна настройка распознавания лиц.

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Windows Hello is such a feature that lets users log in to Windows 10 without making efforts to remember the password. This biometric authentication is pretty straightforward to access the PC through facial or fingerprint recognition. Though this service sounds great, some users experience Windows Hello Fingerprint Option Currently Unavailable message.

The Sign-in options in Windows Settings display the aforementioned error which does not allow us to proceed further with the feature. So experts suggest uninstalling the fingerprint driver and upon reboot, this method will start working.

Windows Hello Fingerprint Option Currently Unavailable

Here is How to Fix Windows Hello Fingerprint Option Currently Unavailable in Windows 10 –

1] Uninstall Fingerprint Driver

One of the first solutions that would fix this Windows Hello problem is to uninstall the fingerprint driver. The drivers might get corrupted at some point either by some process or through updates. This eventually leads to the malfunction of this biometric service in Windows 10. Hence uninstall the buggy driver and restart the device to check for the issue.

Press Win+S to access taskbar search, type in devmgmt.msc. Hit Enter to open Device Manager.
Once the console is visible, locate and expand Biometric devices.
Right-click on the fingerprint device name and select Uninstall device. Confirm the removal process and finally, Restart Windows 10 PC.

2] Turn Off Fast Startup

Fast Startup is one of the common reasons for various issues including Windows Hello Fingerprint Option Currently Unavailable as well. Computer fails to perform a complete shutdown when this feature is turned on. Moreover, a few users resolved this biometric problem by simply disabling Fast Startup. Go through the below guidelines to carry out the workaround –

Open Windows Settings app using Winlogo+I hotkey.
Select System.
Go to Power & sleep subsection on the left sidebar.
Switch to the right and click Additional power settings.
On the top left of the following page click What the power button does.
Moving ahead, hit Change Settings that are unavailable followed by deselecting the option next to Turn on fast startup (recommended).
Finally, to apply the modifications, click Apply changes button.

3] Reset Facial Recognition to Fix Windows Hello Fingerprint Option Currently Unavailable

Sometimes to deal with biometric problems, all it is required is a reset. Fundamentally, it is just the deletion of existing files and then re-register biometric (facial or fingerprint). Doing so will reset all the biometric entries like face scan, iris scan, and fingerprint. Just stop the Biometric service, delete all the existing files from system drive and the service followed by re-registering the entries. Follow the below instructions and deploy the workaround –

Right-click on Start icon and choose Run. Once you open Run dialog box, insert services.msc and click OK.
On the Services console, scroll and right-click Windows Biometric Service. Choose Stop to put an end to the service.

Next, create a backup of the biometric data files. To do so, first open File Explorer and navigate to the below location –

C:\Windows\System32\WinBioDatabase

Copy the items of WinBioDatabase and save them to a separate folder on a safe location. Name that new folder as WinBioBackup.
After creating the backup, delete the files from original folder.
Now, head back to the Services manager again, right-click on Windows Biometric Service and select Restart.
Once the above steps are done, fire up Settings => Accounts => Sign -in options => and go through the registration procedure again to re-register the biometric.
If the device has multiple users, each of them has to re-register.

4] Modify Group Policy Settings (For Pro version only)

There is a possibility that the installation of Creators Update has altered certain Biometric settings in Group Policy. Therefore, experts advise to check and edit the setting of Windows Hello and make sure everything is perfect. So, observe the below group policy settings and edit if it requires –

Type “gpedit” on taskbar search and hit Enter to open Group Policy Editor.
Go to Computer Configuration=>Administrative Templates => Windows Components => Biometrics => Facial Features.
On the adjacent right side, double-click the policy Configured enhanced anti-spoofing.

Choose Disabled radio button, click Apply and OK. Reboot the device to make the changes effective.

5] Uninstall Buggy Update

For many users, Windows Hello Fingerprint Option Currently Unavailable occurs after installing May 2019 update. If that is the case then it is best to uninstall that buggy update file. Sometimes an update gets interrupted due to poor internet connection or low disk space. Hence, the installation of such files also becomes corrupt which eventually disturbs various areas of the OS. Therefore, if the issue occurs especially after installing an update, get rid of it right away. So walk through the below steps and perform the solution –

Fire up Start Menu and select the tiny cog icon.
Select Update & Security category.
Click View update history on the right side of the following page.
Make a hit on Uninstall updates link.

A new window will open displaying the installed updates. Right-click on the latest installed one and select Uninstall.
Restart the device and see for the message Windows Hello Fingerprint Option Currently Unavailable.

Methods:
11] Uninstall Fingerprint Driver
2] Turn Off Fast Startup
3] Reset Facial Recognition
4] Modify Group Policy Settings
5] Uninstall Buggy Update

That’s all!!

Источник

When you try to set up Windows Hello Fingerprint recognition sign-in option in Windows 11, despite knowing that you have a perfectly working fingerprint scanner on your laptop or device, the setting shows an error that says “This option is currently unavailable – We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint”.

This guide shows you what you can do to fix the Windows Hello “This option is currently unavailable” issue to get the Fingerprint recognition and other biometric sign-in options to work again in Windows 11.

Also see: How to Login to Windows 11 Without Internet Connection

Windows 11 Hello Fingerprint This option is currently unavailable

Fix: Windows Hello Fingerprint “This option is currently unavailable”

Uninstall fingerprint device

In most cases, the problem is caused by a driver error typically result from a major upgrade (e.g. upgrading Windows 10 to Windows 11) or a big Windows Update. If the fingerprint sensor driver is corrupted or outdated, you may need to manually uninstall the device’s driver so that Windows 11 can reinstall it automatically on next restart. This can often solve problems of a fingerprint scanner suddenly not working in Windows 11.

To uninstall the fingerprint scanner in Windows 11, follow the steps below.

Search for “Device Manager” via Start and open it.

Картинка с сайта: www.windowsdigitals.com
In the device manager window, click the “Biometric devices” category to expand it.
Right-click your Fingerprint sensor/scanner and select “Uninstall device“.
Once the uninstallation is completed, restart your computer.

On the next startup, Windows 11 will automatically detect the fingerprint scanner and reinstall the right driver for it again. Retry setting up the Windows Hello Fingerprint recognition again and see if the “This option is currently unavailable” error is resolved.

Suggested read: How to Auto Login Windows 11 Without Password or PIN

Check group policy settings

In Windows 11, there are a few group policies that govern the Windows Hello sign-in option settings. If these group policies are not at their appropriate settings, the Windows Hello Fingerprint recognition and other biometrics sign-in options may not working properly and may show the “This option is currently unavailable” error.

In the Start menu, search for “Edit group policy” or “gpedit” and open it.

In the Local Group Policy Editor window, on the left pane, navigate to the following path.

Computer Configuration > Administrative Templates > System > Logon > Turn on convenience PIN sign-in

Fingerprint scanner not working Windows 11

Double-click the “Turn on convenience PIN sign-in” policy to open its settings. Select Enabled and click OK to save the changes.

Next, navigate to the following policy setting and make sure it’s set as Enabled.

Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business > Use Biometrics

In addition, go to the following policy and set it as Enabled as well.

Computer Configuration > Administrative Templates > Windows Components > Biometrics > Allow the use of biometrics

Windows 11 fingerprint recognition this option is currently unavailable

As for the following policy, make sure it’s set as “Not Configured” instead.

Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business > Use Windows Hello for Business

Once you’ve configured the settings, restart your PC for changes to take effect. After restart, try to set up the Windows Hello Fingerprint sign-in option again and see if the problem is fixed.

Related: How to Skip or Bypass Microsoft Sign In on Windows 11

Update the driver for the fingerprint scanner

Although the first solution to uninstall the device would usually solve the driver issue, you should also try to manually update the driver for your fingerprint sensor device if the previous fixes doesn’t work.

To update driver for the fingerprint scanner in Windows 11, you can follow the steps in the first solution above until step 3. After right-clicking the fingerprint scanner in the device manager, select Update driver instead. Follow the on-screen instruction to complete the driver update.

Alternatively, you can run Windows Update to check for any update available for the fingerprint scanner’s driver. You should also check the optional updates section in Windows Update to see if there is any driver update that you need. You can access the settings via Settings > Windows Update > Optional updates > Driver updates.

Optional updates graphics driver Windows 11

Disable Fast Startup

Fast Startup is a feature designed to allow your computer to boot faster from fully shut down state. However, the Fast startup feature is also often the cause of many startup and device issues, including the Windows Hello Fingerprint This option is currently available problem. Try to disable the Fast Startup feature in Windows 11 and see if the issue can be resolved.

To disable Fast Startup in Windows 11, follow the steps below.

Search for and open “Control Panel” via Start.
Navigate to Control Panel > All Control Panel Items > Power Options.
Next, click “Choose what the power buttons do” on the left pane.
Under Shutdown settings, uncheck the option for “Turn on fast startup“.

Картинка с сайта: www.windowsdigitals.com
Click Save changes to save the changes.
Restart your computer and retry setting up the Windows Hello Fingerprint recognition sign-in option again.

If the option is greyed-out, click “Change settings that are currently unavailable” first to allow administrator access so that you can make changes to the available options.

Add a registry entry

Adding the following registry entry might help fix the Windows Hello Fingerprint “This option is currently unavailable” in Windows 11.

Caution: The following instructions involve editing the Windows registry. Editing registry in Windows can cause serious issue and may potentially corrupt your operating system if done incorrectly. Therefore, it’s recommended that you create a system restore point before making any changes. Please proceed at your own risk.

Go to Start menu and search for “Registry Editor” or “regedit”. Select Registry Editor from the search result to open it.
In the Registry Editor window, copy and paste the following registry path to the address bar.
```
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System
```
On the right pane, right-click anywhere in the empty area and select New > DWORD (32-bit) Value.
Rename the new registry entry as AllowDomainPINLogin.
Next, double-click the newly created entry and enter “1” in the Value data.

Картинка с сайта: www.windowsdigitals.com
Click OK to save the changes and then restart your computer for the changes to take effect.
Once restarted, try to set up the Windows Hello Fingerprint recognition again.

Reset Windows biometric database

The last resolution would be to reset the WinBio database. This may solve the Windows Hello Fingerprint recognition suddenly not working issue in Windows 11.

Caution: The WinBio database stores all registered biometric information such as fingerprints, facial recognition data, etc. for all users. Deleting the database will wipe these information for all users who have previously registered biometric sign-in options. You will need to re-register the fingerprint or facial recognition biometric sign-in option after resetting the WinBio database.

To reset the Windows biometric database, follow the steps below.

First, you will need to stop the Windows Biometric Service before removing the database files. To do so, search for and open “services.msc” via Start.
In the Services window, look for a service called “Windows Biometric Service“. Right-click the service and select Stop to stop the service.

Картинка с сайта: www.windowsdigitals.com
Now, open File Explorer and navigate to the following path.
```
C:\Windows\System32\WinBioDatabase
```
Copy the entire WinBioDatabase folder and paste to a safe location. This is to backup the database files just in case if you change your mind and need the old biometric database again.
After making a backup of the folder, delete everything inside the original WinBioDatabase folder (don’t delete the folder itself).
After removing the files from the WinBio database folder, go back to the Services window. Right-click Windows Biometric Service and select Start to start the service again.
Once you’ve completed the steps above, retry to set up the Windows Hello Fingerprint recognition sign-in option again and see if it works now.

Note that if you have multiple users using the same device, each user needs to re-register their fingerprint of facial recognition biometric sign-in again.

Источник

Devices such as the Microsoft Surface Pro will allow you to use Biometric technology such as Facial recognition and Fingerprint readers to login to your Windows 10 computer. Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Unavailable”. The cause can range from a particular Windows update to an incorrectly configured Group policy. In this article, I have compiled a list of possible solutions for you to try to resolve the issue – Windows Hello “This option is currently unavailable”. In my case, it was simply a misconfigured Group policy setting.

Possible Solutions to Windows Hello “This option is currently unavailable”

Clear the NGC folder

Clearing all the contents of the NGC folder from your computer can fix the problem for you. Follow these steps to delete the NGC folder on your computer and then you can create a PIN on your system.

Open Control Panel.
In Control Panel open ‘File Explorer Options’.
In the View tab under Advanced Settings, select Show hidden files and uncheck ‘Hide protected operating system files’.
Open File Explorer and browse to this path: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
Right click Ngc folder and choose Properties.
Navigate to the Security tab and click on the Advanced button.
Locate the Owner section at the top and click Change link.
In the ‘From this location’ field, make sure it is the name of the computer. Click the Locations button to change if it is not.
In the ‘Enter the object name to select’ field enter Administrators. Click on ‘Check Names’. It should auto-fill the full path for the Administrators group. Now click OK.
Check ‘Replace owner on sub containers and objects and click Apply and OK.
There will be some folders that cannot be deleted regardless of the owner. So, what I found works better is to simply rename the Ngc folder to something else, like Old_Ngc.
Create a new folder named Ngc.
Close all of the windows and reboot.
Once the system is rebooted, the sign-in options should now allow you to create your facial profile and ‘Add’ a new PIN.

Reinstalling camera drivers

Try reinstalling the drivers to your camera to attempt to resolve the issue.

1. Open Device manager by typing device manager in the Cortana/Search field lower left hand corner

2. Expand System Devices and find the Microsoft IR Camera Front and uninstall by right-clicking/pressing and holding (but don’t delete the driver when prompted). Then do the same for Surface Camera Windows Hello

3. Restart your Surface twice.

Reset WinBio Database

Sometimes to deal with biometric problems, all that is required is a simple reset. Fundamentally, it is just the deletion of existing files and then re-register biometric (facial or fingerprint). Doing so will reset all the biometric entries like face scan, iris scan, and fingerprint. Just stop the Biometric service, delete all the existing files from the system drive, and the service followed by re-registering the entries. Follow the below instructions and deploy the workaround –

Right-click on Start icon and choose Run. Once you open Run dialogue box, insert services.msc and click OK.
On the Services console, scroll and right-click Windows Biometric Service. Choose to Stop to put an end to the service.

Next, create a backup of the biometric data files. To do so, first, open File Explorer and navigate to the below location –

C:\Windows\System32\WinBioDatabase

Copy the items of WinBioDatabase and save them to a separate folder in a safe location. Name that new folder as WinBioBackup.
After creating the backup, delete the files from the original folder.
Now, head back to the Services manager again, right-click on Windows Biometric Service, and select Restart.
Once the above steps are done, fire up Settings => Accounts => Sign -in options => and go through the registration procedure again to re-register the biometric.
If the device has multiple users, each of them has to re-register.

Verify Group policy settings

There is a possibility that the installation of Creators Update has altered certain Biometric settings in Group Policy.

Check you GPO settings and ensure the following GPO settings are deployed.

Turn on convenience PIN sign-in = Enabled –

Computer>Administrative Templates>System>Logon>Turn on convenience PIN sign-in = Enabled

Use Biometrics = Enabled

Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Biometrics = Enabled

Use Windows Hello for Business = Not configured

Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Windows Hello for Business = Not configured

Allow the use of biometrics = Enabled

Computer>Administrative Templates>Windows Components>Biometrics>Allow the use of biometrics = Enabled

Configure enhanced anti-spoofing option = Disabled

Computer>Administrative Templates>Windows Components>Biometrics>Facial Features>Configure enhanced anti-spoofing option = Disabled

Turn Off Fast Startup

Fast Startup is one of the common reasons for various issues including the Windows Hello Fingerprint Option Currently Unavailable. The computer fails to perform a complete shutdown when this feature is turned on. You can turn this off through group policy –

Computer Configuration>Policies>Administrative Templates>System>Shutdown>Require use of fast startup = Disabled

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Last updated: November 21st, 2022

If you can’t add a Windows Hello PIN in Windows 10/11 because the PIN option is grayed out or unavailable with the description «Something went wrong. Try again later», continue reading below to fix the problem.

Windows Hello PIN option is currently unavailable on Windows 10/11

Windows Hello lets you sign in to your Windows 10/11 PC, apps, and online services using a PIN, your face, or a fingerprint. The use of a Hello PIN gives you greater security and security compared to a password because the PIN is stored only on the device it is set, therefore it is useless for anyone who does not have physical access to the associated device. This means that someone who steals your password can log into your account from anywhere, but if he steals your PIN he must have stolen your device in the first place, otherwise the PIN is useless.

However, some users report that they can’t set their Windows Hello PIN because they get the message «This option is currently unavailable – Something went wrong. Try again later». If you face the same error, read the instructions below to fix the problem.

FIX: Windows Hello PIN is Currently Unavailable or Greyed Out on Windows 10/11.

The message «Windows Hello PIN is currently unavailable» can appear either on standalone computers (personal computers), or on computers that are members of an Active Directory or Azure AD domain (domain joined computers). So, depending on your situation follow the instructions in the respective part below.

Part 1. Enable Windows Hello PIN on Personal PCs.
Part 2. Enable «Windows Hello Convenience PIN» on Personal or Domain PCs in Active Directory.
Part 3. Enable «Windows Hello for Business PIN on organization PC’s. (Active Directory, Intune).

Part 1: FIX Windows Hello PIN not available on Personal Computers.

Method 1. Sign-in with your Password.

The first method to fix error «Windows Hello PIN option is not currently available», is to try to see if you can add the PIN after signing in with your account password (and not the PIN).

1. Sign-Out of Windows.
2. On the login screen, select Sign-in Options and then click the key icon
3. Enter your account password to log in to Windows.
4. After login, try to add a PIN.

Method 2. FIX Windows Hello PIN not available by Removing Work or School Accounts.

The second method to resolve the «Windows Hello PIN is currently unavailable» error, is to remove the Work or School accounts from your PC.

1. Click the Start menu, select Settings and then Accounts.

2. From the left pane, select Access work or school.

3. Click the associated account from your work or school, select Disconnect.

Remove Work or School Accounts Windows 10

4. Now proceed to setup your PIN. *

* Note: After setting your PIN, and if you want, you can add again your Work/School account. But in the last step uncheck the option Allow my organization to manage this device and click No Sign in to this app only.

Method 3. Re-Sign-in with your Microsoft Account.

Another method to resolve the Windows Hello PIN is unavailable problem, is to Sign-in to Windows with a Local Account and then to re-sign-in with your Microsoft Account.

1. Click the Start menu, select Settings and then Accounts.

2. Select Your info from the left panel and click Sign in with a local account instead in the right pane.

Sign in to Windows 10 with a local account instead of a Microsoft account.

3. In the next window, type your Password for your Microsoft account password and hit Next.

4. At next screen, type a name of the local account and type a new password (twice). Then type a password hint and click Next to proceed.

5. Then hit the Sign out and finish button.

6. Finally, sign back into Windows using the local account.

7. Restart you PC and login to Windows.

8. Now go again to Settings > Accounts > Your Info.

9. Click Sign in with a Microsoft account instead and follow the on-screen instructions to add your Microsoft Account again.

10. Once done, proceed to setup the PIN. If the problem persists, continue reading below.

Part 2. FIX Windows Hello PIN not available on Active Directory Computers.

If you want to enable Windows Hello Pin on a computer that doesn’t belong to an organization, or if you don’t want to use Windows Hello for Business in your organization, proceed to the methods below. *

* Notes:
1. The below methods commonly applies to computers who are joined to an Active Directory domain and the Hello PIN option is not available.
2. If you want to use Windows Hello for Business PIN skip to Part-3 below.

Method 1. Allow Domain PIN Log-On in Registry.*

In Domain environments, that don’t use Windows Hello for business, you must allow the Hello PIN sign-in, in workstations:

1. Open Registry Editor. To do that:

1. Simultaneously press the Win + R keys to open the run command box.
2. Type regedit and press Enter to open Registry Editor.

2. Navigate to this key at left pane:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System

3. Right-click at an empty space at right pane and select New > DWORD (32-bit value).

4. Name the new value: AllowDomainPINLogon

5. Finally double-click to open the new value and set the Value data to 1 and click OK

6. Restart your PC and try to add a Windows Hello PIN again. If you can’t proceed to next method.

Method 2. Enable «Turn on convenience PIN sign-in» using Group Policy.

If you are experiencing the reported problem on computers that have been set up for an organization (e.g. Active Directory, Intune), but you don’t want to use Windows Hello for Business, proceed to enable the «Turn on convenience PIN sign-in» in Group Policy: *

* Note: If you want to use Windows Hello for Business PIN skip to Part- 3 below.

1. Open the Local Group Policy Editor (gpedit.msc), or edit the Default Domain Policy GPO and navigate to:

Computer Configuration\Administrative Templates\System\Logon

2. On the right side open the Turn on convenience PIN sign-in policy.

3. Set the policy to Enabled

Enable Windows Hello Convenience PIN sign-in

4. Close the Group Policy Editor and restart the PC. *

* Note: If you change the Default Domain Policy GPO, then restart the workstations to «see» the change.

Part 3. FIX Windows Hello for Business PIN is currently unavailable.

If your computer belongs to an organization and you want to use the Windows Hello for Business PIN, but is unavailable, proceed and enable the «Windows Hello for Business» in Active Directory, or on Azure AD (Intune).

A. Enable Windows Hello for Business PIN sign-in in Active Directory.*

* Note: This method can be applied either on clients side or in Domain Controller.

1. Open the Local Group Policy Editor (gpedit.msc), or edit the Default Domain Policy GPO and navigate to:

Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business

2. Open the Use Windows Hello for Business policy, set it to Enabled and click OK. *

* Note: If you want to disable the Windows Hello Business provisioning that prompts to use Windows Hello with your account, check also the option «Do not start Windows Hello Provisioning after sign-in. (This option is not available on Windows Server 2016/2019)

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3. Restart your PC to apply the change. *

* Note: If you enable the Windows Hello Business using a GPO, restart only the workstations.

B. Enable Windows Hello for Business PIN sign-in in Microsoft Intune.

To Enable Windows Hello for Business in Microsoft Intune.

1. Sign to Microsoft Endpoint Manager admin center with an Intune Administrator role.

2. Select Devices on the left and at the right go to Windows -> Windows enrollment.

3. Open Windows Hello for Business and under Configure Windows Hello for Business, select Enabled.

That’s it! Which method worked for you?
Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.

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Konstantinos is the founder and administrator of Wintips.org. Since 1995 he works and provides IT support as a computer and network expert to individuals and large companies. He is specialized in solving problems related to Windows or other Microsoft products (Windows Server, Office, Microsoft 365, etc.).

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