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FIX: Windows Media Player has Stopped Working

Windows Media Player (WMP) has been a staple for audio and video playback on Microsoft Windows operating systems since its inception. While it remains a favored application for many users due to its simplicity and reliability, there are often instances when it can stop functioning correctly. If you have encountered the frustrating error «Windows Media Player has stopped working,» you are not alone. This article aims to provide detailed steps and solutions to resolve the issue effectively.

1. Understanding the Problem: Why Does WMP Fail?

Before diving into the fixes, it’s essential to understand why Windows Media Player may experience functionality issues. The reasons could be incredibly varied and might include:

• Corrupted Media Files: Sometimes, trying to play a corrupted file can crash WMP.
• Outdated Software: An outdated version of WMP or the Windows operating system can lead to compatibility issues.
• Conflicting Software: Other software that uses the same codecs or media formats can interfere with WMP.
• Corrupted Codec Packs: Installing third-party codecs may corrupt or affect WMP’s functioning.
• User Account Issues: Problems with your user profile can lead to app malfunctions.
• Registry Errors: Corrupt registry entries can cause multiple problems, including WMP crashes.

2. Basic Fixes: Troubleshooting Steps

Before delving into more technical solutions, it’s advisable to begin with basic troubleshooting. Here are some steps to get you started:

Restart Your Computer

This might seem trivial, but restarting your computer can clear out temporary issues and processes that could be causing the problem.

Update Windows Media Player

To ensure the application is functioning optimally, make sure you have the latest version installed:

1. Go to Start > Settings.
2. Click on Update & Security.
3. Select Windows Update and check for updates. If there are updates available for Windows or WMP, install them.

Check File Integrity

Play different files to see if the issue persists across all media, or if it is isolated to a certain type or single file. If only one file is problematic, it might be corrupted.

3. Repair Windows Media Player

With the basics covered, you can move on to more specific repairs.

Use the Built-in Troubleshooter

Windows includes a built-in troubleshooter for applications:

1. Go to Start > Settings > Update & Security.
2. Click on Troubleshoot > Additional troubleshooters.
3. Look for Windows Store Apps and run its troubleshooter.

Turn Windows Media Player Features On and Off

Sometimes, simply disabling and re-enabling WMP can resolve underlying issues:

1. Go to Control Panel > Programs > Turn Windows features on or off.
2. Scroll to find Media Features.
3. Uncheck Windows Media Player and click OK.
4. After a restart, return to the same menu and check Windows Media Player again to enable it.

4. Update Codec Packs

If you’ve installed third-party codec packs, uninstall them. They can often lead to conflicts with WMP. After uninstalling, consider reinstalling only those that are necessary or suitable for your media playback requirements.

5. Re-register Windows Media Player

Re-registering WMP can resolve issues arising from registration problems within the Windows operating system.

1. Search for “cmd” in the Start menu, right-click on Command Prompt, and select Run as administrator.
2. Type the following commands one by one and press enter after each:

   regsvr32 wmp.dll
   regsvr32 wmpasf.dll
   regsvr32 wmpegn.dll
   regsvr32 wmpdx.dll

3. Once done, restart your computer and check if WMP works.

6. Check for User Account Problems

User account-related issues can also lead to application problems. Create a new user account to check if WMP functions properly there.

1. Go to Settings > Accounts > Family & other users.
2. Click Add someone else to this PC.
3. Follow the prompts to create a new account.

Once done, log in to the new account to see if the issue persists with WMP.

7. Update Drivers

Outdated or corrupted drivers, specifically for your sound and video hardware, may cause problems:

1. Right-click the Start button and select Device Manager.
2. Expand categories for Sound, video and game controllers and Display adapters.
3. Right-click on the individual items and select Update driver.

8. Perform a Clean Boot

A clean boot helps eliminate software conflicts. Here’s how to set it up:

1. Type msconfig in the Start menu and press enter.
2. In the System Configuration window, select the Services tab.
3. Check the box for Hide all Microsoft services, then click Disable all.
4. Go to the Startup tab and click Open Task Manager. Disable startup items individually.
5. Restart the computer and check WMP again.

9. Repair the Windows Registry

Using a dedicated registry cleaner can help fix corrupted entries that may be contributing to WMP issues. However, it’s vital to back up your registry before making any changes:

1. Press Win + R, type “regedit”, and hit enter.
2. Before editing, click on File > Export to save a backup.
3. Look for entries related to WMP and carefully confirm their integrity.

10. System Restore

If all else fails, consider performing a System Restore to revert your Windows installation to a previous state before the issue arose. Note that this will undo any changes made after the restore point:

1. Search for System Restore in the Start menu and select it.
2. Follow the prompts to select a restore point that predates the issue.
3. Confirm your choice, and after the process is complete, check if WMP operates correctly.

11. Reinstall Windows Media Player

If Windows Media Player continues to misbehave, try a complete uninstallation and reinstallation:

1. Go to Control Panel > Programs > Features.
2. Uncheck Windows Media Player to uninstall it completely.
3. Restart and then re-enable it from the same menu.

12. Advanced Solutions

Should the problem persist after the standard troubleshooting steps, consider delving into more advanced solutions such as:

Windows Repair Tool

Using a Windows Repair Tool can often resolve deeper systemic issues that affect multiple programs, including WMP.

Running DISM and SFC Scans

The Deployment Imaging Service and Management Tool (DISM) and System File Checker (SFC) can help repair corrupted system files:

1. Open a Command Prompt as an administrator.
2. Run the following commands one by one:

   DISM /Online /Cleanup-Image /RestoreHealth
   sfc /scannow

3. After both commands have executed, restart your computer.

Conclusion

The frustration of encountering the «Windows Media Player has stopped working» error can certainly impact your media consumption experience. The above guide outlines a variety of methods to troubleshoot and resolve the issues with Windows Media Player. Whether you opt for simple fixes or delve into advanced troubleshooting, these steps provide you with a comprehensive toolkit to restore WMP’s functionality.

Remember, keeping your software updated and being mindful of any newly installed software can help mitigate the chances of such disruptions in the future. Happy media playing!