Важной частью обеспечения безопасности Windows Hello является то, что распознавание лиц должно быть уверенным в том, что лицо является живым человеком, а не фотографией или другим изображением. Распознавание лиц должно иметь четкое представление о вашем лице. Если распознавание лиц пытается распознать вас, вы получите сообщение об ошибке Не удалось вас распознать. при попытке подписать. Если вы не можете выполнить вход с помощью распознавания лиц, войдите с помощью ПИН-кода или пароля, а затем улучшите распознавание лиц.
Советы
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Убедитесь, что камера чиста и беспрепятственно
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Проверьте освещение. Если с одной или другой стороны исходит резкий или особенно яркий свет, Windows Hello может быть труднее распознать вас
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Некоторые необычные виды макияжа видны в инфракрасном диапазоне, и это может сделать его более трудным для распознавания лиц, чтобы узнать вас
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Попробуйте удалить шляпы или другие аксессуары вокруг вашего лица. Очки обычно не являются проблемой, особенно если вы носили их, когда вы впервые настроили распознавание лиц, но некоторые типы шляп или других аксессуаров, которые обрамляют ваше лицо может быть
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Настройка распознавания лиц, чтобы распознавать вас с очками и без них, если вы носите их
Примечание: Если компьютер управляется вашей работой или учебным заведением, ИТ-администратор, возможно, включил расширенный анти-спуфингов для Windows Hello. Это задает еще более высокий стандарт для распознавания и может особенно вызвать проблемы в затемненных комнатах.
Чтобы улучшить распознавание, перейдите в раздел Параметры > Учетные записи > параметры входа > распознавание лиц (Windows Hello) и выберите Улучшить распознавание.
Если у вас по-прежнему возникают проблемы с распознаванием лиц Windows Hello, попробуйте запустить средство устранения неполадок, которое может устранить проблему.
Запуск средства устранения неполадок Windows Hello
FAQ
[Windows 11] Недоступно распознавание PIN-кода, лица или отпечатка пальца (Windows Hello) после обновления до Windows 11
После обновления Вашего ПК до Windows 11 Вы можете столкнуться с уведомлением: «Вы должны добавить пароль, прежде чем использовать этот параметр входа» в отношении функции распознавания PIN-кода, лица или отпечатка пальца (Windows Hello) в разделе вариантов входа. Подробные инструкции можно найти в этой статье.
Windows 11 требует от пользователей входить в Windows Hello только с учетной записью Microsoft на устройстве для повышения безопасности. Поэтому Вам нужно переключить локальную учетную запись на свою учетную запись Microsoft, и тогда будет доступно распознавание лиц.
- Нажмите [Пуск] ①, затем выберите [Параметры] ②.
- В параметрах выберите [Учетные Записи] ③, затем выберите [Ваша информация] ④.
- В параметрах учетной записи нажмите [Переключиться на аккаунт Microsoft] ⑤.
- После того, как Вы войдете в свою учетную запись Microsoft, вернитесь к параметрам входа, после чего станет доступна настройка распознавания лиц.
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Windows 7 and later versions supported biometric sign-in. On Windows 10, the biometric sign-in option exists as an official feature known as Windows Hello.
Windows Hello is, essentially biometric sign-in however, it is divided into different types depending on the device used to sign in. Windows Hello Face uses the camera on your system to sign you in via facial recognition. If you use a fingerprint scanner, it will be set up as Windows Hello Fingerprint. And if you use a PIN, you will set up a Windows Hello PIN.
Windows Hello can be set up in different ways but by far the most selective method is Windows Hello Face. This option doesn’t work with all webcams. Instead, there is a very small list of webcams that can be used to set this feature up.
For Windows Hello Fingerprint, you will find that most fingerprint scanners, even no-name brands will work just fine if the device has been set up correctly.
If you’re trying to use Windows Hello but Windows 10 tells you the feature isn’t available, here are a few things you can do.
1. Check device compatibility
If you’re trying to set up Windows Hello either with a webcam or a fingerprint scanner, you should check if the device is supported.
Use this helpful tool provided by Microsoft to narrow down compatible devices/computers.
2. Install Windows Hello Face
Windows Hello Face is a service that needs to be installed in order for the feature to work. This is an optional feature so there’s a chance it isn’t installed.
- Open the Settings app (Win+I keyboard shortcut).
- Go to Apps.
- Click Optional Features.
- Go through the list of installed features and see if Windows Hello Face is listed.
- If Windows Hello Face is not listed, click Add a feature.
- Enter Windows Hello Face in the search bar.
- Select the feature from the results and click Install.
- Restart the system.
3. Enable Windows Hello from Windows Registry
Windows Hello relies on biometric devices to work and these devices can be disabled from the registry. If they’ve been disabled, you will not be able to set up Windows Hello on your system.
- Tap the Win+R keyboard shortcut to open the run box.
- Enter
regeditand tap the Enter key. - Go to the following key.
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System
- Right-click the System key and select New>DWORD (32-bit) Value.
- Name it AllowDomainPINLogon.
- Set its value to 1
- Restart the system.
4. Enable Windows Hello from Group Policy
If you’re using Windows 10 Pro and are connected to a domain, you need to enable Windows Hello from the group policy.
- Tap the Win+R keyboard shortcut to open the run box.
- Enter
gpedit.mscand tap the Enter key. - In the column on the left, go to Computer Configuration>Administrative Templates>Windows Components.
- Look for the Allow the use of biometrics policy and enable it.
5. Update drivers
Updating drivers may fix the problem with Windows Hello.
- Open Device Manager.
- For a fingerprint scanner: expand Biometric devices.
- For a webcam: expand Cameras.
- Right-click the device and select Update Driver.
- Select Search Automatically for driver.
- Install all available driver updates and restart the system.
6. Update Windows 10
Check if a Windows update is available and install it.
- Open the Settings app (Win+I keyboard shortcut).
- Go to Update and security.
- Select the Windows Update tab.
- Click Check for Updates.
- Install available updates.
7. Uninstall Windows update
If Windows Hello was working on your system, and it stopped after installing an update, uninstall it.
- Open the Settings app (Win+I keyboard shortcut).
- Go to Update and security>Windows Update.
- Click View Update History.
- Click Uninstall Updates.
- Select the recently installed update that you think is causing problems and uninstall it.
Conclusion
Windows Hello works with select few devices if you’re trying to set up Windows Hello Face but, for Windows Hello Fingerprint, most biometric devices will do the job. You can also use a PIN which is also a Windows Hello sign-in method and Windows 10 prefers it over a password. All you need to set up a PIN is a keyboard.
Fatima Wahab
Fatima has been writing for AddictiveTips for six years. She began as a junior writer and has been working as the Editor in Chief since 2014.
Fatima gets an adrenaline rush from figuring out how technology works, and how to manipulate it. A well-designed app, something that solves a common everyday problem and looks
Windows Hello is a convenient and secure tool that allows you to set up your computer with biometric and PIN authentication. However, progressive biometric authentication offers a seamless and secure way to gain access to your Windows 11 PC. Sometimes, the Hello feature might not work on the latest Windows 11 operating system.
It can be frustrating, especially when you’re trying to unlock your device. In this guide, we’ll walk you through the most effective methods that you can use to troubleshoot and solve the problem. However, if you’re unsure how to set up Windows Hello, refer to our guide on setting up Windows Hello in Windows 11.
Windows Hello might not work on your Windows 11 PC due to various reasons, such as the absence of a configured Microsoft account, a corrupted biometric driver, or running an outdated Windows version.
Here, we have discussed all the possible ways to resolve the issue of Windows Hello not functioning on Windows 11. So, let’s discuss them one by one.
1. Sign Into Your Microsoft Account Again
There’s a possibility that Windows Hello on your Windows 11 operating system isn’t working due to a temporary glitch in your Microsoft account. In that case, you should try signing out and then signing back into your Microsoft account. This will help you resolve the unknown bugs and glitches that are preventing Windows Hello from functioning correctly.
To sign back into your Microsoft account on your Windows 11 PC, follow these steps:
1. Press the Windows Key on the keyboard to open the Start Menu.
2. Click on your Profile icon.
3. Then, click on the Sign out option on the pop-up menu.
3. Once you click the Sign out option, you will be directed to the Windows lock screen.
4. Here, enter your Windows PIN or password by clicking on the Sign-in options.
5. Finally, check if Windows Hello is working on your Windows 11 PC.
2. Enable Windows Hello
To access Windows Hello, you must enable it on your Windows 11 operating system. It is possible that the Windows Hello feature is not working because you haven’t set it up correctly. Double-check the Windows Hello feature on your computer and set it up correctly.
To enable Windows Hello, follow these steps:
1. Press the Windows + I keys to open Settings.
2. Click on the Accounts tab on the left pane.
3. Next, click the Sign-in options on the right side.
4. Under the Sign-in options window, click PIN (Windows Hello) and then click on the Set up button on the right side.
5. Here, you will need to create a Windows Hello PIN. For that, follow the on-screen instructions to set up a Windows Hello PIN.
3. Reset Windows Hello
If you have enabled Windows Hello on your computer and it doesn’t work, you should reset Windows Hello on your Windows 11. It’s possible that the facial or fingerprint recognition you previously configured wasn’t set up properly. In that case, you should reset Windows Hello and configure it again.
Here’s how you can reset Windows Hello:
1. Open Settings and click on the Accounts tab on the left pane.
2. Then, click the Sign-in options on the right side.
3. Under the Ways to sign in section, click the Fingerprint recognition (Windows Hello) option.
4. Click the Remove button next to Remove this sign-in option.
5. Then, click on the Set up button on the right side.
6. After that, you will get the Windows Hello setup window for fingerprint recognition.
7. Here, click the Get Started button.
8. Enter the Windows PIN and follow the on-screen instructions to complete the process.
If you want to reset Facial recognition (Windows Hello) on your Windows 11, then follow the same procedure to reset and set up facial recognition. This will Reset Windows Hello
4. Change the TPM Settings
TPM stands for Trusted Platform Module, which is a hardware-based security system for a secure cryptoprocessor. The primary purpose of this technology is to provide additional layers of security by preventing unauthorized access to sensitive information.
TPM (Trusted Platform Module) plays a major role in the Windows operating system. However, if the hardware layer encryption of TPM is disabled, then Windows Hello won’t work correctly. Make sure to check the TPM settings on your Windows 11 computer.
Here’s how to do it.
1. Press the Windows Key on the keyboard to open the Start Menu.
2. In the Search bar, type Run and click Open.
3. In the Run dialog box, type tpm.msc and click on the OK button.
4. Under the Trusted Platform Module (TPM) Management on Local Computer, click the Action tab at the top bar.
5. From the pop-up menu, click Prepare the TPM option and enable it.
6. After that, restart your system to apply changes.
If the Prepare the TPM option is greyed out, it means the option is already enabled on your computer. In that situation, don’t make any changes. However, if you are still not able to enable TPM on your system, then you can check our guide on enabling TPM on Windows 11.
5. Update Biometric Devices Driver
Most of the time, the Windows Hello feature is not working due to an outdated biometric driver. Make sure to check the biometric device driver on your Windows 11 operating system. If it’s running on an outdated version, make sure to update it.
To update the biometric device driver, follow these steps:
1. Click on the Window icon.
2. In the Search bar, type Device Manager and click Open.
3. Under the Device Manager window, double-click on the Biometric devices.
4. Here, you will find Biometric devices. Select the device, right-click on it, and choose Update driver.
For facial recognition, right-click on the installed camera and choose Update driver.
5. An Update Drivers window will prompt. Here, click on the Search automatically for drivers option.
6. Now, Windows will automatically check for the latest driver updates, and download and install the update if available.
7. Once you have successfully updated the biometric device driver on your Windows 11, restart your computer to apply the changes.
6. Reinstall Biometric Devices
If updating the biometric device driver doesn’t work to solve the Windows Hello issue, you should uninstall and reinstall the biometric device driver on your Windows 11.
To uninstall and reinstall the biometric device driver, follow these steps:
1. Open the Device Manager.
2. Under the Device Manager window, double-click on the Biometric devices.
3. Right-click on it and choose the Uninstall device option.
4. Finally, click on the Uninstall button to confirm it.
5. After uninstalling the biometric driver on your Windows 11, restart your computer, and the driver will automatically be installed on the system.
6. Afterwards, try checking if Windows Hello is working. If the issue persists, follow the next solution.
7. Update Windows 11
If you have followed all the troubleshooting methods mentioned above and Windows Hello is still not working on your Windows 11 operating system, the outdated version of Windows is likely the root cause.
An outdated version of Windows can create several issues with both applications and system settings. To resolve the problem, you can check for a system update.
For that, you can follow these steps:
1. Press the Windows + I keys together on the keyboard to open Settings.
2. Click on the Windows Update tab on the left pane and then click on Check for updates.
3. Now, your system will automatically check for pending updates.
4. Click on the Download and Install button to install the pending updates if available.
5. Once it is finished, restart your computer.
Conclusion
By following the above-mentioned methods, you should be able to fix the issues you are facing with Windows Hello in Windows 11. However, sometimes the face recognition feature might also cause issues, so to fix it, you can check out our guide on fixing Windows Hello face recognition not working.
In Windows 11, you can use different sign-in options, such as password, face login, fingerprint login etc. Having multiple sign-in options is a good, because if one option fails, you can use the another one. The biometric options such as face login and fingerprint login comes under Windows Hello branding. And to enable these options, you are mandatory to setup a Windows Hello PIN. In this post, we will see how to fix if Windows Hello not working in Windows 11/10.
A typical Windows Hello login works as shown in below screenshot.
When either of the face login, fingerprint login or Windows Hello PIN is not working, you can try this fix. We have mentioned different solutions in this article so that you can try them as for your convenience. Not all the solutions may be applicable to you, but some might resolve the issue.
Page Contents
If Windows Hello option is not working at sign-in screen, you can instead use password to login and then try these solutions.
Fix 1: Delete NGC Folder contents
If your PIN is not working, then first fix it with this solution.
- Open File Explorer and then go to this path:
C:\WINDOWS\ServiceProfiles\LocalService\AppData\Local\Microsoft
- Take ownership of Ngc folder. Then Replace owner on subcontainers and objects option under Owner in Advanced security settings window. You need to check that option to continue. Click Apply, OK.
- Now rename the Ngc folder to Ngc.old.
- You can now again try setting up your Windows Hello PIN, followed by face login, fingerprint login.
Fix 2: Allow use of biometrics for Windows Hello
If Windows Hello Face/Fingerprint doesn’t works, try this.
1. Open Group Policy Editor using gpedit.msc command.
2. In the Group Policy Editor window, navigate here:
Computer Configuration > Administrative Templates > Windows Components > Biometrics
3. In the right pane of Biometrics, locate Allow users to log on using biometrics policy setting. Double click to modify the policy.
4. In the policy configuration window, select Enabled and click Apply, OK.
5. Close Group Policy Editor and update GP engine to make changes effective.
Fix 3: Check depending hardware
For using biometrics, you would require a special hardware installed on your system, which will convert your physical data to digital data. In case of Windows Hello Face login, this special hardware is IR based webcam. While in case of Windows Hello Fingerprint, this hardware is your fingerprint reader – whether is built-in or external. So under this solution, you need to make sure that these depending hardware is properly installed and can be detected in Device Manager.
Fix 4: Update Windows Hello software
When you’re pretty sure that your Windows Hello hardware is working properly, but still, the issue is not resolved, try this solution.
The problem may be due to an outdated software. So in this case, you need to simply update your Windows Hello software. That is, locate and update your fingerprint and face drivers under Device Manager.
If Windows update does not gives you any updated driver, then you need to install the corresponding driver from your device manufacturer’s website.
Video fix
I hope, after trying above mentioned solutions, the problem should be resolved. Still need help? Checkout this video fix:
That’s it!