Отсутствует служба возможности подключения устройств на платформе windows mobile

Windows Mobile Device Center (WMDC) is crucial for users who rely on syncing mobile devices with Windows PCs. This legacy tool is typically used with older Windows Mobile devices to facilitate data transfer, backups, and software updates. However, users often encounter issues with WMDC, causing it not to work correctly. If you’re experiencing problems with Windows Mobile Device Center, don’t worry; there are several methods you can adopt to troubleshoot and fix the issue. In this article, we will explore five effective ways to resolve problems associated with Windows Mobile Device Center.

1. Check Windows Mobile Device Center Compatibility

The very first step when troubleshooting WMDC issues is to ensure compatibility between your operating system and the WMDC version you are using. Windows Mobile Device Center typically works best with Windows Vista and Windows 7. If you are using a newer Windows version, such as Windows 10 or Windows 11, compatibility can be a significant hurdle.

Steps to Check Compatibility:

1. Operating System Verification: Ensure that your Windows OS is compatible with WMDC. If you’re running Windows 8 or higher, you may need to seek alternative software solutions since WMDC is not natively supported on these systems.

2. Device Compatibility: Check whether your mobile device is compatible with WMDC. Devices running on Windows Mobile 6.5 or earlier should work correctly.

3. Use Legacy Mode: For users on Windows 10, try running WMDC in compatibility mode:

   • Right-click on the WMDC shortcut or executable.
   • Select «Properties.»
   • Navigate to the «Compatibility» tab.
   • Check «Run this program in compatibility mode for» and choose «Windows Vista» or «Windows 7.»

4. Update Windows: Sometimes, updating to the latest version of your operating system can resolve compatibility issues. Always ensure that you have the most recent updates installed.

Additional Tips:

• Consider using a virtual machine running an older version of Windows if your device is essential but cannot communicate effectively with modern operating systems.

2. Install the Correct USB Drivers

A common culprit for WMDC issues is incorrect or outdated drivers. Windows Mobile Device Center utilizes USB drivers to facilitate communication between the device and the computer. If the drivers are not installed correctly, or if they are outdated, you may face problems connecting your devices.

Steps to Install or Update USB Drivers:

1. Uninstall Existing Drivers:

   • Open the «Device Manager» on your computer.
   • Locate «Universal Serial Bus controllers.»
   • Right-click on any entries related to the Windows Mobile Device and select «Uninstall.»

2. Download the Latest Drivers:

   • Visit the manufacturer’s website of your mobile device.
   • Look for the latest USB drivers for your specific model. If your device is older, you can check on Microsoft’s website for legacy drivers.

3. Install the Required Component:

   • Once downloaded, run the driver setup and follow the on-screen instructions to install the drivers.

4. Reconnect Your Device: After installing the drivers, connect your mobile device to the computer again. Ensure the connection is done properly; using a different USB port may also help.

5. Check for Windows Updates: Sometimes, important updates include drivers that can improve device communication. Go to «Settings» -> «Update & Security» -> «Windows Update» and check for updates.

Additional Tips:

• Use a different USB cable to eliminate the possibility of a faulty connection.
• Test the connection on another computer to ensure that the issue is not with the mobile device itself.

3. Enable Windows Mobile Device Center in Services

Another common issue is that WMDC may not be properly enabled in the Windows Services. Ensuring that the required services are running can significantly improve the chances of establishing a successful connection between devices.

Steps to Enable WMDC in Services:

1. Access Services:

   • Press Win + R keys simultaneously to open the Run dialog box.
   • Type services.msc and hit Enter to open the Services window.

2. Locate Windows Mobile Device Center:

   • Scroll through the list of services to find «Windows Mobile-2003-based device connectivity.»

3. Check Service Status:

   • Right-click on the service and choose «Properties.»
   • Ensure the «Startup type» is set to «Automatic.»
   • If the service is not running, click on «Start.»

4. Check Other Relevant Services:

   • Look for «Shell Hardware Detection» and «Remote Procedure Call (RPC).» Ensure they are also running and set to «Automatic.»

5. Restart Your Computer: After making changes, it’s advisable to restart your computer to apply the settings.

Additional Tips:

• Use the «Event Viewer» to check if there are any error messages related to the services that might provide more detailed information on the connection issue.

4. Modify Windows Registry Settings

Modifying the Windows Registry can be daunting, but it’s sometimes necessary to fix complex issues with WMDC. The registry stores crucial information that windows use to communicate with connected devices. Incorrect or missing settings can prevent WMDC from functioning properly.

Steps to Modify Registry Settings:

1. Back Up the Registry:

   • Before making any changes, it’s essential to back up the registry to avoid serious issues. Open the registry editor by pressing Win + R, typing regedit, and pressing Enter.
   • In the Registry Editor, click on «File» -> «Export» to save a backup.

2. Navigate to the Required Key:

   • In the Registry Editor, navigate to:

     HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall

3. Create or Modify Keys:

   • Check if there are entries related to Windows Mobile Device Center.
   • If there are missing keys, you may need to create them. Right-click on «Uninstall» -> «New» -> «Key» and name it appropriately following the naming format from other keys.
   • Correctly set the values inside the key, ensuring to follow the format of existing keys.

4. Set up the Device to Trust the PC:

   • Navigate to HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUninstall and ensure the trust settings are correct.
   • You may need to allow the computer to recognize and trust the mobile device if not already enabled.

5. Close the Registry Editor and Restart: After making modifications, exit the Registry Editor and restart your computer to apply the changes.

Additional Tips:

• Editing the Windows Registry should be done with caution; one wrong setting can destabilize your operating system.
• If you’re not comfortable modifying the registry, consider seeking professional help to avoid potential errors.

5. Reinstall Windows Mobile Device Center

If none of the above solutions work, a comprehensive reinstallation of Windows Mobile Device Center may be your best option to resolve persistent connection issues. A fresh installation can eliminate corrupted files, outdated settings, or incorrect configurations that might be causing the problem.

Steps to Reinstall Windows Mobile Device Center:

1. Uninstall WMDC:

   • Go to «Control Panel» -> «Programs» -> «Programs and Features.»
   • Locate «Windows Mobile Device Center» in the list, right-click, and select «Uninstall.»

2. Download the Latest Version:

   • Head to the official Microsoft website to download the latest version of WMDC.
   • Ensure the download is from a reliable source to avoid malware or outdated software.

3. Install WMDC:

   • Run the installation executable and proceed through the steps. Follow on-screen prompts to complete the installation.

4. Reboot Your System: After installation, restart your computer to finalize the configuration.

5. Test Your Device Connection: Connect your mobile device and see whether the issues persist.

Additional Tips:

• You might also consider turning off any firewalls or security tools temporarily during installation to prevent any interference.

Conclusion:

Troubleshooting Windows Mobile Device Center not working can be a frustrating experience, particularly for users dependent on older mobile devices. By ensuring compatibility, updating drivers, enabling services, modifying registry settings, or reinstalling the application, most users can restore functionality to WMDC. While WMDC is a legacy application, when correctly configured, it can still serve as a valuable tool for managing older mobile devices. If these methods do not yield results, consider exploring third-party sync solutions that support your mobile device or contact Microsoft support for further assistance. Always remember to back up your data and create system restore points when making significant changes to ensure that you can revert back if needed.

05.06.2017

Корпорация Microsoft объявила о завершении поддержки Центра устройств Windows Mobile (WMDC) ещё в 2012 году. Начиная с ОС Windows 10 версии 1703, все последующие версии ОС не будут поддерживать работу WMDC.

Trimble рекомендует, по возможности, рассматривать альтернативные решения для WMDC. Некоторые альтернативы перечислены ниже.

Для обмена данными с устройствами на Windows Mobile можно использовать USB накопители или карты памяти, поддерживаемые этими устройствами.

Если все же необходимо подключить устройство к компьютеру с ОС Windows 10, например, для установки/обновления полевого ПО, сделайте следующее:

— установите и включите .NET Framework 3.5

в некоторых случаях, для успешной установки WMDC нужно активировать .NET Framework 3.5 в разделе Включение или отключение компонентов Windows, и/или с помощью предыдущей установки dotNetFx35setup.exe от Microsoft. Если при подключении устройства к компьютеру WMDC и необходимые драйверы не устанавливаются автоматически, установите .NET Framework 3.5, запустив drvupdate-amd64.exe или drvupdate-x86.exe от имени Администратора и в режиме совместимости с Windows Vista.

— внесите изменения в реестр

После установки и после того, как Центр устройств Windows Mobile появится в списке продуктов в меню «Пуск» компьютера ПК, вам может потребоваться добавить следующие записи реестра, а затем выполнить перезагрузку.

• HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr\SvcHostSplitDisable = 1
• HKLM\SYSTEM\CurrentControlSet\Services\WcesComm\SvcHostSplitDisable = 1

Эти записи реестра меняют способ обработки ОС фоновых процессов (“Services”), которые управляют связью WMDC. В Windows 10 версии 1703 обработка фоновых служб изменилась, и эти дополнения позволяют WMDC продолжать работать.
Скрипт, который добавит эти настройки реестра, доступен здесь. Загрузите его на компьютер, и запустите с правами Администратора, подтвердите запуск нажатием «Да». Откроется окно, отображающее прописываемые значения реестра. После завершения работы скрипта нажмите любую клавишу для выхода.

Microsoft, закончила поддержку утилиты Центр устройств Windows Mobile (WMDC) для смартфонов в 2012 году;

Операционная система Microsoft WIndows 10 не совместима с WMDC — утилита WMDC не работает по умолчанию после выпуска обновления Windows10 версии 1703 и последующими обновлениями Windows 10.

Когда программа WMDC должна использоваться с операционными системами, которые больше не поддерживают её, есть несколько вариантов решения проблемы. Они перечислены ниже.

1. Установить Центр устройств Windows Mobile
https://yadi.sk/d/kC_MZqehgavJwg (для 64-х разрядной системы)
https://yadi.sk/d/U4Nr60R3l2JHgw (для 32-х разрядной системы)
(установку необходимо выполнять с правами администратора, при необходимости — включите режим совместимости)

2. Запустить утилиту для внесения изменений в реестр http://trl.trimble.com
Утилита вносит изменения в реестр

исходящий UDP, удаленный адрес 169.254.2.1, удаленный порт 5679

входящийTCP, удаленный адрес 169.254.2.1, локальный порт 990

7. Проверить, установлен ли Net.Framework 3.5 (по умолчанию он идет в WIndows 10, но выключен). Для установки

— Нажмите клавишу с логотипом Windows (меню Пуск) на клавиатуре, введите «Компоненты Windows» и нажмите ВВОД. Откроется диалоговое окно Включение и отключение компонентов Windows.

— Установите флажок .NET Framework 3.5 (включает .NET 2.0 и 3.0) , нажмите кнопку OK и перезагрузите компьютер при появлении соответствующего запроса.

Картинка с сайта: support.prin.ru

8. Убедитесь, что сервисы

Windows Mobile-2003-based device connectivity» (WcesComm)

«Windows Mobile-based device connectivity» (RapiMgr)

запущены и работают