Проблемы
При использовании мыши Microsoft Bluetooth может перестать отвечать на запросы. Это может быть вызвано нормальным использованием или при выполнении одного из указанных ниже условий.
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ПК переходит в спящий режим, нажатие клавиши или кнопки включения и выключения используются для выхода из спящего режима.
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На одном компьютере подключено несколько мышей Bluetooth.
Причина
Мышь перестает отвечать на запросы во время нормального использования или после выхода из спящего режима
Может возникать, если хост Bluetooth не переключается с помощью мыши. Затем хост игнорирует попытки повторного подключения или задает для адаптивной частоты Hopping другую частоту и теряет подтверждение устройства.
Мышь перестает отвечать на запросы при подключении нескольких мышей
Может возникать, если узел Bluetooth имеет на элементе управления потоком «Stop» для опроса других устройств.
Решение
Мышь перестает отвечать на запросы во время нормального использования или после выхода из спящего режима
Если мышь перестает отвечать на запросы после перехода компьютера в спящий режим, снова добавьте мышь с поддержкой Bluetooth из панели управления. Для этого выполните указанные ниже действия.Примечание. для перемещения по системе вам потребуется использовать клавиатуру.
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Откройте Панель управления.
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Откройте » устройства и принтеры».
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Нажмите кнопку Добавить устройство.
Это приведет к повторному перечислению приемника Bluetooth, и мышь будет обнаружена повторно. Если это не помогло, вы также можете попытаться перебрать, переключив питание на приемник Bluetooth, а затем включить и отключить его для приемника (если он есть), либо перезагрузить компьютер.
Мышь перестает отвечать на запросы при подключении нескольких мышей
Если мышь перестает отвечать на запросы и на компьютер подключено несколько мышей, отключите и включите один из мышей Bluetooth.
Дополнительная информация
Если проблема возникнет более одного раза, и вам нужно повторно добавить мышь или отключить ее, а затем включить, вам может потребоваться обновить встроенное по или драйверы, связанные с контроллером Bluetooth. Для получения дополнительных сведений обратитесь к производителю компьютера или изготовителю устройства. Дополнительные сведения об устранении проблем с беспроводной связью и Bluetooth можно найти в статье Устранение неполадок: мышь .
Нужна дополнительная помощь?
Нужны дополнительные параметры?
Изучите преимущества подписки, просмотрите учебные курсы, узнайте, как защитить свое устройство и т. д.
Такой возможности нет. Дело в том, что мышь сама отключается при неиспользовании для экономии зарядки. Во многих современных мышках заложена такая функция. У меня тоже самое и это хорошо. Иначе зарядка быстро заканчивается.
Как это можно исправить?
Никак. Да и не надо этого делать. Мыш таким образом батарейку не жрет, когда спит.
В Диспетчере устройств находим нашу мышь, обычно она в категории HID-совместимые устройства — Свойства — и на одной из вкладок должжна быть настройка типа «Оключать устройство для экономии энергии» — поставить Выкл
Программные аспекты уже обсудили, а аппаратные нет. Может просто-напросто мышь дефективная? Какой-нибудь контакт внутри плохо контачит?
Или где-то при каких-то условиях она всё-таки работает без этих своих отключений?
Привет всем, кто искал правильный ответ вот ссылка:
ссылка
У самого была эта проблема, а решение оказалось быстрым и правельным ,но читайте полностью(можете упустить,что либо важное для вас)
spoiler
прошу не идаться тапками за ошибки -клавиатура сломана
Your wireless mouse may randomly stop working. This is annoying. But don’t worry, I have prepared a set of solutions for you to solve it.
Why does your wireless mouse randomly stop working?
The reasons the wireless mouse randomly stops working can be different. But figuring out reasons is the first step to fix it. Here, I summarize the following factors that may cause your mouse problems:
- Low battery power
- Damaged mouse
- Connectivity problems resulting from Bluetooth and USB port
- Missing or outdated drivers
- Realtek HD Audio Manager
- Disappearing cursor feature
- System files issues
- Hard errors
You don’t need to worry too much about the above reasons but just try the methods below to fix it.
Before getting started
Before you get started to fix the mouse problem, it is a wise choice to check your wireless mouse first.
Check the power of the wireless mouse
When the battery is emptied, your mouse will randomly stop moving. Therefore, you have to check the power of the mouse. For battery-powered wireless mouse, you can just replace the batteries and check if it works. Or if you use a rechargeable wireless mouse, charge it and check if it works.
Check if the wireless mouse is damaged
As time goes, your wireless mouse is consumed. As a result, it may be damaged. Especially, a cheap mouse may have a shorter service time. When your mouse doesn’t work, you can check if your mouse has been damaged. You can connect your mouse to another PC and see if the mouse works. Once it doesn’t work, just replace it with a new one.
Try these methods
Here are 7 methods for you to fix your mouse problem. You can just try these methods until your mouse works.
- Change USB port
- Connect to Bluetooth
- Update your mouse driver
- Disable the Realtek HD Audio Manager
- Disable disappearing cursor feature
- Fix missing or corrupt system files
- Fix unknown hard errors
Method 1: Change USB port
Your wireless mouse may come with a USB receiver. Generally, you can plug the USB receiver into a USB port on your PC and then your mouse can work. If your USB receiver is plugged into a USB port but it does not work, it may be due to the USB port. You can just try another USB port.
- Unplug the USB receiver from your PC.
- Plug the USB receiver into another USB port and see if it works.
Method 2: Add a Bluetooth device
It’s possible that your mouse works normally but it hasn’t paired with your PC. If your mouse doesn’t connect to your computer via the USB receiver, you can do it manually by adding a Bluetooth device.
- On the keyboard, press the Windows logo key and I key at the same time to Open Settings.
- Click Devices from the menu options.
- Click Bluetooth & other devices on the left panel and then select Add Bluetooth or other device.
- Click Bluetooth on the dialog box below.
- You have to wait for the mouse to appear in the list and then follow the on-screen instructions to pair the device.
Method 3: Update your wireless mouse driver
If your operating system has updated but your mouse driver hasn’t updated, your mouse may stop working. So when your mouse does not work, you can try to update your mouse driver.
If you’re not comfortable playing with device drivers, we recommend using Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for it. In other words, you don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy.
- Download and install Driver Easy.
- Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any drivers that need to update.
- You can choose to update the driver with a FREE version. Click the Update button next to the flagged driver to automatically download the correct version of that driver, then you can manually install it.
Or you can click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version – you’ll be prompted to upgrade when you click Update All).
After updating your device drivers, see if your mouse problem has been solved. If not, move to the next method.
Method 4: Disable the Realtek HD Audio Manager
Realtek HD Audio Manager will start upon each bootup. It may interfere with the functionality of other devices and cause errors. If you disable the Realtek HD Audio Manager, it may help you to fix the mouse problem.
- Press Windows logo and Pause key on keyboard at the same time.
- The window below will popup. Click the Device Manager on the right panel.
- Double-click the Sound, video and game controllers to view the devices in the category.
Right-click Realtek High Definition Audio and then select Disable device.
- Click Yes in the dialog box that pops up.
- After disabling Realtek High Definition Audio, you can check if your mouse works.
Method 5: Disable disappearing cursor feature
The disappearing cursor feature is user-friendly. It is designed for user convenience while typing. If your cursor disappears only when you’re typing, you can check if the feature is enabled. You can fix it by disabling this feature.
- Click the Search box in the lower left corner of your screen and then type control panel. Click the Control Panel.
- The window below will pop up. Click Hardware and Sound.
- Click Mouse below the Devices and Printers.
- The Mouse Properties dialog box will open. Click the Pointer Options tab on the upper side of the window.
- Uncheck the box next to the Hide pointer while typing and click the OK button.
- Restart your PC and see if your mouse works.
Method 6: Fix missing or corrupt system files
System files may be missed or corrupted while you install or uninstall software, updates, and hardware drivers. When your mouse randomly stops working, you can check if there are corrupted system files. You can try to fix missing or corrupt system files by running the Command Prompt.
- Click the Search box and then type cmd.
- Right-click Command Prompt and then select Run as administrator.
- In the black window that pops up, type sfc/scannow (you can just copy and paste it) and then press Enter. It will take some time to scan system files. For corrupted system files, it will repair them.
- After that, you can see if your mouse works.
Method 7: Fix unknown hard errors
Unknown hard errors can also be the possible cause. If you have tried all the above methods, your wireless mouse still doesn’t work. You can try to fix unknown hard errors with Windows built-in tool CHKDSK.
- Press Ctrl+Shift+Esc keys on keyboard at the same time to open the Task Manager.
- Click the File tab and then select Run new task.
- The dialog box will pop up. Type cmd and check the box next to the Create this task with administrative privileges. Then Click the OK button.
- Type chkdsk /f /r (you can just copy and paste it) in the Command Prompt window and then press Enter.
- Press Y on your keyboard. As is described in the figure below, Disk check will start the next time when you boot your PC.
It might take some time to check the hard disk. If you don’t have time to wait for the disk check to complete in your next reboot, you can skip it and reschedule it again.
In short, I hope this article is helpful to you. For any questions, please feel free to leave a comment below.
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Have you noticed that your mouse has suddenly stopped functioning, and you’re not sure why? Here’s how to solve your Windows 10 mouse issues.
A Bluetooth mouse is one of the most common peripherals that can be connected to your Windows 10 PC. Bluetooth mice can be helpful if you choose not to use your laptop’s touchpad. It is also straightforward because it does not require any cables, allowing for a cleaner working environment.
Unfortunately, some customers have reported Bluetooth mouse troubles after upgrading to Windows 10, so I’m here to offer a few solutions for this problem.
The Bluetooth mouse can constantly disconnect or does not operate after the Windows 10 update for many reasons, such as:
- Update for Windows 10 has a bug;
- Trouble with Bluetooth mouse drivers;
- Issues with the connection;
One of the most straightforward Bluetooth mouse repairs is to restart the system, the Bluetooth service, and then switch the mouse on and off.
In this article, I’ll give you a few simple methods for resolving the Bluetooth mouse not working problem. Continue reading to learn more about it.
The Windows 10 Action Center is one of the simplest ways to ensure that Airplane mode is switched off and Bluetooth is enabled.
This is quite similar to the quick settings on an iPhone or Android, which you can access by swiping down from the top of the screen. Simply, click on the bottom-right corner of your computer to get there. The icon is in the shape of a speaking bubble.
Follow these steps:
- Turn off Airplane mode by tapping on Settings -> Network & Internet -> Airplane Mode.
- Furthermore, make sure that Bluetooth is turned on in the Action Center.
- By putting ‘Bluetooth’ into the Windows Search box and then clicking Bluetooth and other device settings, you can access Bluetooth settings.
- After that, click on add Bluetooth or other devices, and then Bluetooth.
- Set your mouse to pairing mode, then click the mouse name that displays on the screen.
If you’re experiencing troubles with the Action Center, go to Settings -> Network & Internet -> Airplane Mode and switch it off. If the feature has been enabled, you can switch it off from here.
READ MORE!
Why Is My Bluetooth Mouse For Laptop Not Discoverable?
Tap on the options you’d like to modify. Once they’re lit with your system’s theme colors, you will know they’re switched on.
Type Bluetooth into the Windows Search box to find your Bluetooth options. You can also access it by right-clicking the Bluetooth logo in the Action Center or heading to Settings -> Devices -> Bluetooth & other devices.
2. To Start With, Try These Windows 10 Bluetooth Mouse Fixes
It is advised to restart your pc before proceeding with any of the recommended troubleshooting procedures listed below. This operation reboots the operating system and eliminates any corrupt temporary data that may be causing the issue.
It’s also a good idea to double-check your connections. It’s an effortless thing to overlook. A snagged cable isn’t always the cause of a problem.
Make that your hardware, devices, and wireless connections are all in good condition.
1) Change the USB port where your mouse receiver is plugged in. If possible, use the USB connector on the back of the computer, which usually has greater power.
2) Get a new battery. Please double-check that all needed batteries are correctly placed into the wireless mouse.
3) Reconnect to the wireless network. Keep your system up and running. After that, remove your USB wireless receiver, wait around 10 seconds, and then plug it back in.
4) Switch to a different computer and try again. If the same issue occurs on a second computer, your wireless mouse may be faulty. In that situation, you should contact the manufacturer of your wireless mouse for additional advice.
READ MORE!
How Much Does The Best Wireless Mouse Cost Me?
If none of these fast fixes solves your Microsoft Bluetooth mouse issue, continue to read!
3. Here’s How To Fix Bluetooth Mouse Issues In Windows 10
This problem can be caused by various circumstances, including a driver issue or a power management setting. The suggested troubleshooting actions to fix this issue are listed below.
Reconnect your device.
When your mouse stops working, the first thing you should do is reconnect it. Usually, you can reconnect the Bluetooth mouse with your computer by turning it off and on again, disconnecting and reconnecting the dongle for the receiver, or rebooting your computer.
If these steps don’t work, you can re-enumerate the Bluetooth receiver by re-adding the Bluetooth mouse from Control Panel. The mouse should then be identified.
The instructions below will walk you through how to use a keyboard to reconnect your device.
- To open the Run box, press and hold the Windows logo key + R simultaneously.
- Type control panel and then press the Enter key.
- To select a position, press the Tab key or the arrow keys. Click the Enter key when you see the rectangle around Category.
- Use the arrow keys to select Large icons, then press the Enter key.
- Press Enter after selecting Devices and Printers.
- Select Add a device and then press Enter. Your computer will detect your Bluetooth mouse.
- Enter the name of your Bluetooth mouse. To complete the process, follow the on-screen instructions.
Change the power and sleep settings to see if it works for you.
Windows 10 has several power-saving functions that can be very handy. Many users have reported that disabling the option “Stay connected to wifi while sleeping” in the Power & sleep settings fixed the Bluetooth mouse not functioning issue and many other connectivity difficulties.
- Select the top-most top-most search results by pressing the Windows logo key on the keyboard, type Power Options, and then click on the top-most search results.
- From the left side column of the window, select Change when your computer sleeps and then Change advanced power settings.
- Open Sleep>Sleep after, and then select Never from the drop-down menu.
- After you’ve set the time, click Apply and OK.
Check to see whether the Bluetooth mouse is still not working.
READ MORE!
How to Extend Wireless Range of a Wireless Keyboard and Mouse
Reset your Bluetooth mouse.
Occasionally, merely deleting and re-adding the mouse to Windows 10 will resolve the issue. If your Bluetooth mouse is connected but not operating on your Windows 10 PC, then you can simply try resetting your device.
To reset the Bluetooth mouse, follow the instructions outlined below:
Step 1: Use the search option to find the control panel.
Step 2: In the Hardware and Devices section, select Bluetooth devices.
Step 3: Select the Bluetooth mouse and click on the Remove option.
Step 4: Tap on Add, reset the device, and check the “My device is set up and ready to be found checked” option before moving on to the next step.
If the Bluetooth device is not discovered, you might have to restart the process. After you’ve located the device, select it and then click Next.
Step 6: Follow the instructions provided by the installation wizard.
Update the Bluetooth Drivers on Windows 10
- Update the Bluetooth Drivers on Windows 10
- Your PC might have outdated drivers. If you’re one of the unlucky individuals who has experienced the ‘Bluetooth mouse not working issue, you should update your Bluetooth drivers. Most of your hardware’s driver updates are handled by Windows 10. However, it isn’t always accurate, but sometimes it doesn’t find a driver update after being released. However, this does not rule out the possibility of manually installing a driver update.
- Type device manager and click on it to open it.
- Locate your Bluetooth mouse, right-click it, and choose Update driver software from the menu.
- If any updates are available, install them.
- Try connecting your Bluetooth mouse again after restarting your computer.
Installing the incorrect driver version can permanently harm your computer. As a result, we recommend utilizing a specific program to update drivers automatically.
Switch to a previous version of the Drivers
If the Bluetooth mouse is not discoverable, I noted in one of the approaches above that updating the drivers is a good idea, and you should do it more frequently.
It’s possible, though, that the most recent Bluetooth driver is corrupt or broken.
Rolling back the Bluetooth driver to a prior version might be a wise option in this situation. To do so, follow the steps outlined below:
Step 1: Right-click on the Start menu to bring up the device manager.
Step 2: Find the Bluetooth mouse, right-click it, and choose properties.
Step 3: Next, go to the driver tab and select the option of Rollback driver.
Check to see if your Windows 10 PC’s Bluetooth service is up and running.
It’s also possible that your Bluetooth mouse isn’t working because some processes in your system aren’t running properly. To ensure that proper Bluetooth services are functioning on your system, follow the instructions below:
Step 1: To open the Run command window, press “R” and the Windows key simultaneously.
Step 2: Next, type “services.msc” and hit Enter.
Step 3: Go to the “Bluetooth support service” line item.
Step 4: If it says “Started,” you’re good to go; if not, right-click on the link and choose “Start.”
Alter the frequency of your mouse.
Frequency interruptions are a problem with a wireless mouse. That is also something that can happen to your mouse.
To alter the frequency of your mouse, open the mouse utility software, find the option for changing mouse frequency, and adjust the frequency from 500 Hz to 250 Hz.
Optimization of Bluetooth Signal
Perhaps the problem is technical, and there’s nothing wrong with your configuration or program.
If none of the alternatives listed above work, make sure nothing attempts to block your Bluetooth signal. Here are some things to remember:
- Bringing your wireless Bluetooth mouse closer to the wireless transceiver will help it work better.
- Place the keyboard and mouse at the same distance from the transceiver if your keyboard is also wireless.
- Turn the transceiver on its side or invert it.
Run Troubleshooter
You can use many troubleshooters in Windows 10 to try to discover and fix mouse issues automatically. The effectiveness of these troubleshooters depends significantly on the problem, so take their advice with a pinch of salt.
It’s most likely a system issue if your mouse works perfectly on another machine. Windows includes built-in troubleshooters for identifying and resolving common problems. Below are the troubleshooting steps you must follow:
- Hold down the Windows logo key and the letter I at the same time.
- Select Update & Security with the Tab key, then hit Enter.
- Press Enter after selecting Troubleshoot.
- Choose Bluetooth. Activate Run the troubleshooter to see if there are any issues. If Windows 10 detects a mouse problem, it will ask you if you want to correct it.
To complete the process, follow the on-screen instructions.
Mouse Acceleration
A mouse acceleration problem can be pretty aggravating, especially for gamers. You’re getting ready to take a headshot when Boom! Your mouse moves to the other side of the window, and you find yourself looking at a restart screen.
Users of Windows 10 have reported issues with mouse acceleration in a variety of situations. There is no single solution to the mouse acceleration problems, but you can try some of the solutions listed below to discover which one works best for you.
READ MORE!
Do Bluetooth Keyboards and Mouse Have Input Lag?
Switch the mouse acceleration on and off.
- For starters, try enabling and disabling mouse acceleration in your system settings.
- Select Control Panel > Hardware & Sound > Mouse from the drop-down menu.
- Click on the Pointer Options tab.
- To disable acceleration, clear the Enhance pointer precision box.
- Choose Apply and OK. Examine how your mouse now behaves.
Make sure Windows is up to date.
Microsoft regularly distributes numerous drivers through Windows Update in addition to regular system updates. As a result, there’s a potential that a new driver for your Bluetooth devices (mouse) is nearing completion.
If you haven’t been able to install it through the Device Manager, you should try Windows Update.
System stability is another advantage of installing the newest Windows 10 updates. If your Bluetooth mouse stops working because of a flaw in your system, Microsoft may provide a solution as part of a future update.
Conclusion
You can use the simple solutions described above if your Mouse with Bluetooth Connectivity in a Bluetooth-supported PC is not working.
It’s time to get your Bluetooth mouse up and running now that you’ve connected it to your devices. Take the mouse with you to work or class so you can use it on the go.
READ MORE!
Buying Guide: 5 Best Bluetooth Travel Mouse
Espen
Espen is the Director of ProPairing and has written extensively about Bluetooth devices for years. He is a consumer product expert and has personally tested Bluetooth devices for the last decade.
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