If you’re a Windows 10 user, you may have come across the frustrating Windows 10 error code 0x80072f78 message. This error typically occurs when attempting to update your system or when trying to access the Microsoft Store. While it may seem daunting at first, fixing this error code is actually quite simple. In this blog post, we’ll guide you through 10 easy steps to fix the Windows 10 error code 0x80072f78 and get your system back to running smoothly. So, let’s get started!
Windows 10 is a reliable operating system, but like any other software, it can encounter errors from time to time. One common error that Windows 10 users face is the 0x80072f78 error code. This error code typically occurs when Windows 10 fails to verify the SSL/TLS certificate of a website. It can also happen when there are issues with the internet connection or when the Windows update service is blocked.
If you’re experiencing this error code, don’t worry, as there are simple steps you can take to fix it. Here are 10 simple steps to fix Windows 10 error code 0x80072f78:
Step 1: Check your internet connection
The first thing you should do is check your internet connection. Sometimes, this error code can occur due to a weak or unstable internet connection. To do this, try opening a web page in your browser to see if it loads properly. If it doesn’t, then you may need to troubleshoot your internet connection.
Step 2: Run the Windows Update Troubleshooter
The Windows Update Troubleshooter is a built-in tool that can help you identify and fix issues with Windows updates. To run the troubleshooter, follow these steps:
1. Click on the Start menu and type troubleshoot in the search bar.
2. Click on Troubleshoot settings and then Additional troubleshooters.
3. Find and click on Windows Update and then click on Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
Step 3: Restart the Windows Update Service
If the troubleshooter doesn’t fix the issue, try restarting the Windows Update Service. Here are the steps:
1. Press the Windows key + R on your keyboard to open the Run dialog box.
2. Type “services.msc” in the box and click OK.
3. Scroll down to find the “Windows Update” service.
4. Right-click on it and select “Restart.”
Step 4: Clear the Windows Update cache
Clearing the Windows Update cache can help resolve issues related to updates. Follow these steps to clear the cache:
1. Press Windows key + R to open the Run dialog box.
2. Type “services.msc” in the box and click OK.
3. Find and right-click on the “Windows Update” service and select “Stop.”
4. Open File Explorer and navigate to C:WindowsSoftwareDistribution.
5. Delete all the files and folders within the SoftwareDistribution folder.
6. Go back to the Services window and right-click on the “Windows Update” service and select “Start.”
Step 5: Disable your antivirus software temporarily
Sometimes, antivirus software can interfere with Windows updates, resulting in error code 0x80072f78. Try disabling your antivirus software temporarily and see if that resolves the issue. If it does, then you may need to add an exception for the Windows Update service in your antivirus software.
Step 6: Reset the Windows Store Cache
If you’re trying to download an app from the Microsoft Store and encounter the error code 0x80072f78, then resetting the Windows Store Cache may help. Here’s how to do it:
1. Press the Windows key + R on your keyboard to open the Run dialog box.
2. Type “wsreset.exe” in the box and click OK.
3. Wait for the process to complete, and then restart your computer.
Step 7: Check your system date and time
If your system date and time are incorrect, then it can cause issues with SSL/TLS certificates. To check your system date and time, follow these steps:
1. Click on the Start menu and select “Settings.”
2. Click on “Time & Language” and then “Date & Time.”
3. Make sure that the “Set time automatically” option is turned on.
Step 8: Check your proxy settings
If you’re using a proxy server, then it’s possible that it’s causing the error code 0x80072f78. To check your proxy settings, follow these steps:
1. Click on the Start menu and select “Settings.”
2. Click on “Network & Internet” and then “Proxy.”
3. Make sure that the “Automatically detect settings” option is turned on.
Step 9: Reset your network settings
Resetting your network settings can help resolve issues related to internet connectivity. To do this, follow these steps:
1. Click on the Start menu and select “Settings.”
2. Click on “Network & Internet” and then “Status.”
3. Click on “Network reset” and then click on “Reset now.”
4. Wait for the process to complete and then restart your computer.
Step 10: Perform a clean Windows installation
If none of the above steps work, then it’s possible that your Windows installation is corrupted. In this case, you may need to perform a clean Windows installation. Make sure to back up your important files and data before doing this.
Overall, the 0x80072f78 error code can be frustrating, but it’s not impossible to fix. By following these 10 simple steps, you should be able to resolve the issue and get your Windows 10 system running smoothly again.
In conclusion, the Windows 10 error code 0x80072f78 can be a frustrating issue to deal with, but with these 10 simple steps, you can easily fix the problem and get back to using your computer as usual. Remember to always keep your system updated, run regular scans for malware, and use reputable antivirus software. By following these steps and keeping your system healthy, you can avoid encountering similar errors in the future. We hope this guide has been helpful, and please feel free to share your experiences or any additional tips in the comments below.
Solutions for Error Code 80072f78
Causes for Error Code 80072f78
Common causes for this error include:
-
- Communication failure with Microsoft update servers: This can happen due to issues with the Internet connection, or when the Windows update system cannot properly connect to the necessary servers.
- Proxy settings: Proxy servers configured on your computer or network can block the Windows Update service, causing error 80072f78.
- Antivirus interference: Some antivirus software can alter network settings, such as proxy settings, which can prevent successful Windows updates.
- Corrupted Windows Update Services: Sometimes, Windows Update services may fail to work due to corrupt or misconfigured files.
Solution 1: Run Windows Update Troubleshooter
To start fixing the problem, you can use the Windows Update Troubleshooter
. Here’s how to run it:
- Go to Settings and click on Update & Security.
- Click on Troubleshoot and then select Windows Update.
- Click Run the troubleshooter and follow the instructions provided.
Solution 2: Disable Proxy Settings
This error can occur due to proxy settings that block the Windows Update service. Here’s how to disable the proxy:
- Open Internet Explorer and click on Tools > Internet Options.
- Go to the Connections tab and click on LAN Settings.
- Ensure that Use a proxy server for your LAN is unchecked, and click OK.
Solution 3: Repair Windows Update Services
You may need to repair the Windows update services if they are corrupted. Here’s how to do it:
- Open Command Prompt as Administrator.
- Navigate to c:\windows\ and rename the SoftwareDistribution folder to old.
- If you cannot rename the folder, stop the Windows Update service by running the command Net stop wuauserv.
- Once the service is stopped, try renaming the folder again.
- Restart the Windows Update service by running the command Net start wuauserv.
- Finally, check for updates.
Solution 4: Perform an SFC Scan
Running the System File Checker (SFC) tool can help fix corrupted system files that may be causing the error. Here’s how to run an SFC scan:
- Open Command Prompt as Administrator.
- Type sfc /scannow and press Enter.
- Wait for the scan to complete.
Note: If the scan reports that it found corrupt files but couldn’t fix some of them, additional steps might be needed.
Solution 5: Check for Antivirus Interference
Your antivirus software may be interfering with the Windows Update process. Disable or configure any proxy-related settings in your antivirus program, and try to install the updates again.
Solution 6: Perform a Clean Boot
A clean boot can help determine if third-party programs or services are causing issues. Here’s how to perform a clean boot:
- Press Windows + R and type msconfig in the Run box and press Enter.
- Go to the Services tab and check Hide all Microsoft services.
- Click Disable all and go to the Startup tab.
- Click Open Task Manager and disable all startup items.
- Close Task Manager, click OK, and restart your computer.
Solution 7: Perform a System Restore
A system restore can help you revert your computer to a previous working state. Here’s how to do it:
- Open the Start menu and type System Restore in the search bar.
- Click on Create a restore point.
- In the System Properties window, click on System Protection.
- Click System Restore and follow the prompts to choose a restore point.
80072f78Error Code 80072f78Fixed Error Code 80072f78Update Error 80072f78Update Error Code 80072f78Windows Update Error 80072f78Windows Update Error Code 80072f78
вот мои ошибки
Кликните здесь для просмотра всего текста
Windows Update Сведения об издателе
Обнаруженные проблемы
Problems installing recent updatesProblems installing recent updates Не исправлено Не исправлено
Repair Windows Update Завершено
Check for missing or corrupt filesCheck for missing or corrupt files Обнаружено Обнаружено
Repair missing or corrupt files Завершено
Some security settings are missing or have been changedSome security settings are missing or have been changed Исправлено Исправлено
Reset security settings Завершено
Service registration is missing or corruptService registration is missing or corrupt Исправлено Исправлено
Reset service registration Завершено
Windows Update error 0x8024402C(2013-07-20-T-04_27_25P)Windows Update error 0x8024402C(2013-07-20-T-04_27_25P) Исправлено Исправлено
Resetting Windows Update data store Завершено
Проверенные потенциальные проблемы
Windows Update environment variables are incorrectWindows Update environment variables are incorrect Элемент отсутствует
Windows Update services are not runningWindows Update services are not running Элемент отсутствует
Cryptographic service components are not registeredCryptographic service components are not registered Элемент отсутствует
Обнаруженные проблемы Сведения об обнаружении
6 Problems installing recent updates Не исправлено Не исправлено
Repair Windows Update Завершено
Repair Windows Update services and dependencies
6 Check for missing or corrupt files Обнаружено Обнаружено
Repair missing or corrupt files Завершено
ИнформационноеSFC Output
Output: Защита ресурсов Windows не обнаружила нарушений целостности.
6 Some security settings are missing or have been changed Исправлено Исправлено
Reset security settings Завершено
6 Service registration is missing or corrupt Исправлено Исправлено
Reset service registration Завершено
6 Windows Update error 0x8024402C(2013-07-20-T-04_27_25P) Исправлено Исправлено
Resetting Windows Update data store Завершено
ИнформационноеDataStoreAndWULogFiles.zip
673.45KB
Имя файла: DataStoreAndWULogFiles.zip
Проверенные потенциальные проблемы Сведения об обнаружении
Windows Update environment variables are incorrect Элемент отсутствует
Windows Update services are not running Элемент отсутствует
Cryptographic service components are not registered Элемент отсутствует
Сведения об обнаружении Развернуть
Looking to install or update an important game or app and face 0x80072f78 error at the Microsoft Store? The downloading from store stops in the middle and this occurrence triggers the error code in Windows 11 or 10. Despite the Microsoft Store’s usefulness as a destination for digital content downloads, this mistake can be annoying.
Error Code 0x80072f78 is typically the result of connectivity issues that prohibit the Store from communicating with the internet. Incorrect DNS server IP addresses, SSL 3.0 and TLS 1.0 and 1.1, Proxy server, corrupt store cache, and Windows Firewall might be the main causes behind this issue. But no need to fret! If you’re having trouble using the Microsoft Store, we’ll show you how to fix it, whether that means clearing the cache or temporarily turning off security software or other. Let’s jump in and work to resolve this issue as a group. See: Fix Error “0x80072f8f Microsoft Store” in Windows 10.
Error Code 0x80072f78 in Microsoft Store in Windows 11 or 10
Here is how to Fix Error Code 0x80072f78 in Microsoft store on Windows 11 or 10 –
Change DNS server addresses
Modifying DNS server addresses are found to give positive result when users couldn’t install any game or app from Microsoft Store but trigger this error code. So first we recommend trying this method:
- Press Windows and R keys.
- Type ncpa.cpl. and hit “Enter”.
- On Network Connections window, right-click on the running adapter and select “Properties”.
- Once on the new wizard, double-click on Internet Protocol Version 4 (TCP/IPV4).
- On the Properties window, check the box “Use the following DNS server addresses”.
- Enter the following IP addresses:
Preferred DNS server - 8.8.8.8
Alternate DNS server - 8.8.4.4
- Click on OK.
- Close the windows and try to install the app.
How to Change DNS Server Address in Windows 11 (4 Methods)
Disable SSL 3.0 and TLS 1.0 and 1.1
Enabled SSL 3.0, TLS 1.0 certificates 1.1 create obstructions when connecting to Microsoft server to download a game or app from store. These certificates are already deprecated so incompatibility issues might occur and throw error code 0x80072F78. Therefore, disabling them may be a solution to this problem:
- Press Winkey+S and type internet options.
- Hit Enter.
- Find “SSL 3.0”, “TLS 1.0” and “TLS 1.1”. Unselect these options.
- Select the options TLS 1.2 and TLS 1.3.
- Click on Apply and OK to save the changes.
Turn off Proxy
Proxy settings can be useful in various scenarios, such as accessing geo-restricted content, bypassing network restrictions, enhancing privacy by hiding your IP address, and monitoring or filtering network traffic. A proxy server acts as a negotiator between machine and the internet which can help improve security and network performance. But in some cases, it may interfere with the app downloading in in Microsoft Store.
Hence, turning off the proxy might resolve error code 0x80072F78 Microsoft Store in Windows 11 or 10:
- Press Win+I.
- Select Network & internet from the Settings application.
- Go to the right and click on Proxy.
- Turn off the toggle switch for Automatic detect settings.
- If the Proxy is set up manually, remove them.
Fix Corrupted System Files
Corruption of files often leads to problems pertaining to Microsoft Store therefore, by repairing them, you can eliminate the glitch quite simply. System File Checker (SFC) is a tool that scans for damaged or missing files and automatically replaces them with the correct copy of the same from the Windows installation media or the cached.
- Click on Start.
- Type cmd.exe.
- Press Ctrl, Shift and Enter keys simultaneously.
- Once a User account control pop-up opens up, click on Yes.
- Write the command
sfc /scannow
and press Enter. - Wait for a while until the tool scans, verify, and repair files and reach 100%.
- Reboot your system.
- If the error continues to occur you need to run DISM Tool. So, thereafter, open command prompt as administrator.
- Then copy-paste-enter the following commands one line at a time:
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
- After all the 3 commands complete running, restart the device and check if the error is resolved.
Clear Microsoft Store Cache
Another way to resolve the Microsoft Store error 0x80072F78 is by deleting the cache of the concerned files as this folder stores temporary data and settings for the app. Here are the steps to be followed:
- Open the Run dialog box (Windows key + R).
- Type wsreset.exe.
- Click OK.
- Wait for a Command Prompt window to appear and disappear.
- After clearing the cache, the Microsoft Store app will open automatically.
5 Ways to Reset Microsoft Store in Windows 10
Repair and Reset Microsoft Store
A potential Windows in-built fix-it tool otherwise known as the ‘Troubleshooter’ has the ability to fix this problematic 0x80072F78 error in your system. Its primary purpose is to identify and remedy common issues with the Microsoft Store.
- Press the Windows key.
- Click on the Settings cog from the Start menu.
- Select the Apps tab.
- Click on Installed apps.
- Find Microsoft Store and click on 3 dots icon (ellipsis) for that.
- Then, select – Advanced options.
- Scroll down on the next page.
- Click on Repair.
- Now open the Microsoft Store and try to install the app.
- If the issue still persists, click on Reset.
- Confirm the popup and then check.
- Furthermore, you can run the troubleshooter by downloading – Store app troubleshooter.zip
Disable Windows Firewall
Temporarily disabling the Windows Firewall can show some buoyant signs when it comes to dealing with the error code 0x80072F78. The Windows Firewall acts as a security measure to regulate incoming and outgoing network connections.
However, in some cases, it may interfere with the Microsoft Store’s ability to establish a proper connection, leading to the above-mentioned issue. To disable the Windows Firewall, check out these steps:
- Click on Start and type control.
- Press Enter to open Control Panel.
- Select Windows Defender Firewall.
- From the left side of the window, click on Turn Windows Defender Firewall on or off.
- Check the option Turn off Windows Defender Firewall (not recommended) for Public and Private networks settings.
- Click OK to apply the modifications.
We hope these 5 ways will definitely aid you in solving Error 0x80072F78 in Microsoft Store on Windows 11 or 10.
Methods:
Change DNS server addresses
Disable SSL 3.0 and TLS 1.0 and 1.1
Turn off Proxy
Fix Corrupted System Files
Clear Microsoft Store Cache
Repair and Reset Microsoft Store
Disable Windows Firewall
That’s all!!
Since when did Windows update become such a pain to update?
Just for a little background I’ve had this error on a number of occasions. WSUS is installed and configured within the environment, Windows updates are filtered and applied from WSUS (v3.2) running on Server 2003. The clients are configured using an update GPO. Windows firewall on the domain is turned off.
Servers are allowed outbound with no Firewall restrictions on the Cisco ASA
Clients aren’t allowed outbound with Firewall restrictions on the Cisco ASA. (They have internet access via a Proxy Server and I.E. settings are configured via GPO and a PAC file)
Error: 80072F78
After installing a new Windows Server 2008 R2 server I was greeted with this error after adding the server to the domain and performing manual windows updates. The error was displayed after clicking the “Check online for updates from Windows Update” – Although I want to apply the updates from WSUS I wanted to ensure that it was obtaining the latest updates as some may not have been approved.
I checked out some forums and found that this is a known issue with the “authroot.stl” cert installed. I downloaded a newer version and installed:
- Download: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab
- Extract
- Install (using the default settings, next, next, finish)
This didn’t work straight away until I reset all settings in I.E. 9.0 | after which the error disappeared and I could view the update options (or in my case no updates)
Although this resolved my issue it may not for all! I did find a number of different error codes and suggested fixes on my internet travels, most of these relating to proxy or connection restrictions. Microsoft have documented some debugging steps here: http://support.microsoft.com/kb/836941
Download the “Client Diagnostics Tool”
http://technet.microsoft.com/en-us/windowsserver/bb466192.aspx
netsh winhttp reset proxy
- wuauclt.exe /detectnow
Update: OK I thought the above would work… apparently not!
OK the secret is in this file:
C:\windows\windowsupdate.log
Delete the entire registry key HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
Which will revert the WUAgent to the original installed behavior of Automatic Updates and then set the desired behavior usign the Control Panel | Windows Update dialog.
Reference:
https://www.trustwave.com/support/kb/KnowledgebaseArticle10726.aspx