Ошибка агента обновлений windows 80246007 the update has not been downloaded

Ошибка 0x80246007 проявляет себя, как правило, при проверке наличия доступных обновлений с помощью Центра обновления Windows. В обычном случае, данная ошибка блокирует возможность для обновления уже установленных приложений и компонентов операционной системы, но с недавнего времени пользователи обнаружили, что она также появляется при попытках установки билдов Windows 10.

Существует несколько причин для появления ошибки 0x80246007, но в большинстве случаев главной причиной этой проблемы оказывается поврежденная база данных Центра обновления Windows. Также порой случается так, что какой-то запущенный процесс Windows может войти в конфликт со службами Центра обновления Windows, из-за чего и невозможно установить или скачать обновление.

Ознакомившись с причинами появления ошибки 0x80246007, давайте попробуем избавиться от нее.

Исправляем ошибку 0x80246007 при обновлении Windows

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Метод №1 Сброс службы BITS(Фоновая интеллектуальная служба передачи)

• Нажмите комбинацию клавиш Win+R и впишите в появившиеся окно services.msc.
• Перед вами появится окошко со всеми службами, которые работают на вашем компьютере. Найдите службу под названием «Фоновая интеллектуальная служба передачи(BITS)».
• Нажмите на эту службу правой кнопкой мыши и выберите из контекстного меню пункт «Свойства».
• Перейдите во вкладку «Общие».
• Выставьте опцию «Тип запуска — Автоматически».
• Нажмите «Ок», а затем на «Применить» для сохранения изменений.

Проверьте, смогли ли вы исправить проблему с ошибкой 0x80246007.

Метод №2 Проведение чистого запуска

• Нажмите комбинацию клавиш Win+R и впишите в поисковую строку msconfig для открытия окна Конфигурации системы.
• Перейдите во вкладку «Службы».
• Поставьте галочку напротив параметра «Не отображать службы Майкрософт», а затем нажмите кнопку «Отключить все».
• Потом  откройте Диспетчер задач с помощью комбинации клавиш Ctrl+Alt+Delete.
• Перейдите во вкладку «Автозагрузка» и отключите все утилиты, которые выставлены на автоматическую загрузку при запуске Windows.
• После выполненных шагов, перезагрузите свой компьютер.

Затем попытайтесь снова обновить свой Windows. При повторном появлении ошибки 0x80246007 переходите к следующему пункту в этой статье. Если же ошибка пропала, что это означает, что какой-то ранее запущенный процесс, до чистой загрузки, мешал обновляться операционной системе.

Вам нужно поочередно запускать каждый отключенный элемент, чтобы найти какой именно из них мешает обновлению, что может занять, к сожалению, довольно приличное количество времени.

Метод №3 Исправление проблем с почтой и датой

Довольно часто именно из-за проблем с почтой и датой в системе и не получается выполнить нормальное обновление. Для решения этой проблемы выполните следующие шаги:

• Откройте Диспетчер задач. Сделать это можно с помощью команды Ctrl+Alt+Delete или же с помощью такой команды Ctrl+Shift+ESC, про которую мало кто знает или забывают.
• Выберите «Файл — Запустить новую задачу».
• Пропишите в появившемся окошке Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online

После этого проверьте наличие ошибки 0x80246007 в системе. Попытайтесь скачать какое-то обновление для приложения или запустить Центр обновления Windows.

Метод №4 Использовать Восстановление системы

Данный метод является одним из самых полезных и решает множества проблем, в которые входит и ошибка 0x80246007. Однако, это не будет работать без заранее созданной точки восстановления. Но, обычно, должно быть включено автоматическое создание точки восстановления. Выполните следующие шаги:

• Перезагрузите свой компьютер.
• Перед загрузкой операционной системы, нажмите на F8 для входа в Безопасный режим.
• Введите свои данные для входа в систему.
• Как только вы войдете в систему, отключите ваш антивирус.
• Нажмите на клавишу Win и пропишите в поисковой строке «Восстановление системы».
• Выберите удобную вам точку Восстановления и проведите ее.

Таким образом, вы обратите внесенные недавно изменения на своем компьютере, которые смогли повлиять на появление ошибки 0x80246007. В этот раз проблема с обновлениями должны будут исчезнуть.

Error Code 80246007 simply means that the update has not been downloaded. This issue occurs when Windows has an update that needs to be installed – but it could not download it from Windows repositories.

This can be really frustrating for users trying to figure out why the update failed to download as it could be due to numerous reasons such as the server from where the update is pushed is down, or your antivirus raised a false flag on the download or it could also be the internet connection failing to establish a link with Windows.

Error Code 0x80246007 – How to Solve

This particular error code can occur either while trying to download Windows updates or while updating or downloading apps from Windows Store. The explanation provided by Microsoft on their post regarding all error messages is simply that “The update has not been downloaded”.

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This can be quite annoying, especially if an app you want to update is quite important. Information regarding this error message in particular is quite rare and obscure but there are a lot of great fixes which are guaranteed to fix any error code you might receive.

1. Disable Your Antivirus and Firewall

Antivirus software is something every user should have installed on their PCs because threats you can infect your computer with are numerous and you can easily catch a virus online or by an infected DVD or USB flash drive.

However, these tools sometimes prevent services such as Windows Update from accessing the Internet normally and that is often why you receive these annoying error messages.

1. Disable your antivirus.
2. The process for each antivirus is different. However, if you are a Windows 10 user, you also need to disable Windows Defender.
3. Right-click on the shield icon on your taskbar and click on Open.
4. When Windows Defender Security Center opens, click on the shield icon below the home button, open Virus & threat protection settings, and turn off Real-time protection and Cloud-based protection.
5. Navigate to the browser icon (second from the end) and turn off the Check apps and files option.
6. Also, turn off the SmartScreen for Windows Store apps option below.

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Windows Firewall may also cause some connectivity issues because it automatically blocks unrecognized connections towards you computer and it’s quite possible it’s currently blocking some of the connections related to Windows or application updates.

1. Open Control Panel by searching for it after pressing the Start button located at the bottom left part of your desktop.
2. Change the View by option to Small icons and locate the Windows Firewall option.
3. Click on it and select the Turn Windows Firewall on or off option located at the menu on the left side of the window.
4. Click the radio button next to the “Turn off Windows Firewall (not recommended)” option next to both the Private and Public network settings.
5. Click on the OK button and try updating your computer now.

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Note: Even though you struggled with updating one of your apps or your operating system because of your antivirus or firewall, you shouldn’t leave your computer unprotected so please make sure you turn on your antivirus, Windows Defender, and your Windows Firewall as soon as you successfully update Windows or the app you wanted to update.

2. Troubleshoot Windows Update and Your Internet Connection

Windows 10 comes preinstalled with several troubleshooters which can automatically recognize the problem you are having and fix it for you in no time. These troubleshooters have helped a lot of people who are not so experienced in dealing with these issues themselves and the process takes almost no time at all.

1. Press and hold the Windows key then press the I key to open the Settings app.
2. Head over to the Update & Security section and navigate to the Troubleshoot menu.
3. First of all, click on the Windows Update option and follow the instructions on the screen to see whether there is something wrong with Windows Update services and processes.
4. After the troubleshooter finishes, navigate to the Troubleshoot section again and open the Internet Connections troubleshooter.
5. Check to see if the problem is solved.

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3. Check Your Image and Your System Files

Windows updates failing usually have to do something with your Windows image or your system files. Luckily, Windows comes with several tools built-in which can fix these issues easily and automatically.

DISM (Deployment Image Servicing and Management) is a command which can be used to check your Windows image for errors and fix these errors.

SFC (System File Checker) is another command which can be used to locate faulty and missing Windows system files and the tool also fixes or replaced them.

1. You can use these tools with Command Prompt. Type Command Prompt in the search bar, right-click on it, and select Run as administrator.
2. Type in the following command in order for DISM to scan your Windows image and perform a repair automatically. Please be patient for this tool to finish as the process can take up to 20 minutes.

DISM /Online /Cleanup-Image /RestoreHealth

1. After the previous process finishes, use the following command to have SFC scan your system files for malfunctions:

sfc /scannow

1. Try updating or downloading your app now if that was the problem or try running Windows update to see if the problem is fixed.

4. Resetting Windows Update Components Manually

This is probably the most complex solution but it efficiently eliminates all types of Windows update problems and error codes because of the fact that you have to reset everything on your computer regarding Windows update.

1. Type Command Prompt in the search bar and run it with administrator privileges.
2. Kill the following services: MSI Installer, Windows Update Services, BITS, and Cryptographic by copying and pasting the commands below. Make sure you click Enter after each one.

net stop msiserver
net stop wuauserv
net stop bits
net stop cryptSvc

1. Rename the Catroot2 and Software Distribution folders. You can do this more easily by copying the following commands in the Command Prompt:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old

1. Start the MSI Installer, Windows Update Services, BITS, and Cryptographic services again by copying and pasting the commands below one after another.

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

1. Restart your computer after this and check to see if your problem is solved.

Note: You won’t be able to rename the folders listed in Step 3 unless you end the services we listed before. Follow these steps exactly as they are listed, make sure you are logged in with an administrator account, and run Command Prompt as administrator.

Maintaining the operating system requires regular updates, but the process of updating isn’t always smooth. In some cases, users run into errors while trying to install the update, while in others, the updates installed turn out to be corrupt.

In recent days, Windows users have been experiencing update error 0x80246007, which prevents them from updating their system and even installing apps. Below, we take a look at why this happens and how to fix this problem.

What Causes the Windows Update Error 0x80246007?

The Windows install/update error 0x80246007 can be caused by a number of reasons, such as:

• Your antivirus — if you are using a third-party security program on your system, it is likely to interrupt the system’s process of installing the apps or updates due to false security alarms, leading to errors like the one at hand.
• A corruption issue — the system itself might be dealing with a corruption error that is preventing it from installing the latest updates.
• An issue with the update components — the system requires functioning update components to install the latest updates. If these components are corrupt or just not functioning properly, you will run into update errors frequently.
• The essential services are disabled — like Windows update components, the system also requires relevant services to be functioning properly to install the updates. If any of these services are disabled or corrupt, you will not be able to download the Windows and app updates.

Now that we have gone through the potential causes of the problem, let’s have a look at the troubleshooting methods that will help you resolve the issue in no time.

1. Check Your Internet Connection

Windows updates require an internet connection to work. When you attempt to download and install an update in Windows, the operating system connects to Microsoft servers to fetch the required information using the internet.

If your device is not connected to the internet, or you have a weak connection, the update will fail to install, leading to the error at hand. This is why we suggest you start by ensuring that your internet connection is stable. You can try reconnecting to your Wi-Fi router as a first step.

If that does not work, switch to another connection and try installing the update again. If the issue was caused due to a problematic internet connection, switching to a different network will fix the problem for you.

2. Clear the SoftwareDistribution Folder

Windows uses the SoftwareDistribution folder to store installation files, downloaded update packages, update history logs, and other similar data temporarily.

If any of these files become corrupt, the Windows Update service is likely to fail to access the installation data and download update packages correctly, which can cause the issue under consideration. The best way to proceed in this case is by deleting the contents of the SoftwareDistribution folder to remove any potential corruption errors. Since the data in this folder is temporary, deleting it won’t harm your system.

Once the folder has been cleared, restart your computer and check if the problem is now fixed.

3. Apply Generic Windows Update Fixes

From this point on, you can try applying more generic fixes for Windows Update-related issues. Check out our guide on the ways to fix Windows Update errors for more steps.

Windows Update and Installation Errors Fixed

Installation and update errors can be frustrating but fortunately, are almost always possible to fix. Hopefully, the methods listed above in this guide will help you resolve error code 0x80246007 in Windows 10 or 11. If the problem does not seem to go away despite trying different solutions, you can either wait for Microsoft to launch an official fix or download the update manually using Microsoft’s update catalog.