Applies ToWindows Server 2012 R2 Datacenter Windows Server 2012 R2 Standard Windows Server 2012 R2 Essentials Windows Server 2012 R2 Foundation Windows 8.1 Enterprise Windows 8.1 Pro Windows 8.1 Windows RT 8.1 Windows Server 2012 Datacenter Windows Server 2012 Standard Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2008 R2 Service Pack 1 Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Standard Windows Server 2008 R2 Foundation Windows Server 2008 R2 for Itanium-Based Systems Windows 7 Service Pack 1 Windows 7 Ultimate Windows 7 Enterprise Windows 7 Professional Windows 7 Home Premium Windows 7 Home Basic Windows 7 Starter
This article describes some issues that occur in Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2 Service Pack 1 (SP1), or Windows 7 SP1. You can fix these issues by using the update in this article. Before you install this update, see the Prerequisites section and the Restart requirement section.
Symptoms
Issue 1
Computer crashes and you receive a «0x00000024» Stop error in Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2 SP1, or Windows 7 SP1.
Issue 2
When you call the CopyFileEx function together with the COPY_FILE_NO_BUFFERING option to copy files from a read-only volume in Windows Server 2012, the copy may fail silently and the resulted file is corrupted.
How to get this update
You can get this update by using one of the following methods. We have released an update through Windows Update and Microsoft Download Center. Even though these issues are observed only in Windows Server 2012 R2, Windows Server 2012, Windows Server 2008 R2 SP1, or Windows 7 SP1. The update also applies to Windows 8.1 and Windows RT 8.1.
Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.
Method 1: Windows Update
This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.
Method 2: Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating system |
Update |
---|---|
All supported x86-based versions of Windows 8.1 |
Download the package now. |
All supported x64-based versions of Windows 8.1 |
Download the package now. |
All supported x64-based versions of Windows Server 2012 R2 |
Download the package now. |
All supported x64-based versions of Windows Server 2012 |
Download the package now. |
All supported x86-based versions of Windows 7 |
Download the package now. |
All supported x64-based versions of Windows 7 |
Download the package now. |
All supported x64-based versions of Windows Server 2008 R2 |
Download the package now. |
All supported IA-64-based versions of Windows Server 2008 R2 |
Download the package now. |
Note The update for Windows RT 8.1 can be downloaded only from Windows Update.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Update detail information
Prerequisites
Registry information
To apply this update, you don’t have to make any changes to the registry.
Restart requirement
You have to restart the computer after you apply this update.
Update replacement information
This update doesn’t replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the «Applies to» section.
References
Learn about the terminology that Microsoft uses to describe software updates.
File Information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.
Notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.3.960 0.18 xxx
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
RTM
GDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the «Additional file information» section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntfs.sys |
6.3.9600.18183 |
1,496,416 |
30-Dec-2015 |
22:08 |
Not applicable |
x64 Windows 8.1 and Windows Server 2012 R2
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntfs.sys |
6.3.9600.18183 |
2,017,624 |
30-Dec-2015 |
21:53 |
x64 |
x86 Windows 8.1
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntfs.sys |
6.3.9600.18183 |
1,682,776 |
30-Dec-2015 |
21:59 |
x86 |
Notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.1.760 1.19 xxx
Windows 7 or Windows Server 2008 R2
SP1
GDR
6.1.760 1.23 xxx
Windows 7 or Windows Server 2008 R2
SP1
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the «Additional file information» section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 7
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntfs.sys |
6.1.7601.19116 |
1,212,352 |
11-Jan-2016 |
18:54 |
x86 |
Ntfs.sys |
6.1.7601.23318 |
1,214,400 |
08-Jan-2016 |
18:58 |
x86 |
ia64 Windows Server 2008 R2
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntfs.sys |
6.1.7601.19116 |
3,555,264 |
11-Jan-2016 |
18:12 |
IA-64 |
Ntfs.sys |
6.1.7601.23318 |
3,561,920 |
08-Jan-2016 |
18:14 |
IA-64 |
x64 Windows 7 and Windows Server 2008 R2
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntfs.sys |
6.1.7601.19116 |
1,684,416 |
11-Jan-2016 |
19:11 |
x64 |
Ntfs.sys |
6.1.7601.23318 |
1,683,904 |
08-Jan-2016 |
19:20 |
x64 |
Notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.17xxx
Windows Server 2012
RTM
GDR
6.2.920 0.21xxx
Windows Server 2012
RTM
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the «Additional file information» section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntfs.sys |
6.2.9200.17623 |
1,942,360 |
10-Jan-2016 |
16:23 |
x64 |
Ntfs.sys |
6.2.9200.21743 |
1,939,288 |
10-Jan-2016 |
03:02 |
x64 |
Windows RT 8.1
File property |
Value |
---|---|
File name |
Arm_096bfb6b4bc6964a8039378ad37e028a_31bf3856ad364e35_6.3.9600.18185_none_d67adc9ea8b3f06b.manifest |
File version |
Not applicable |
File size |
692 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:26 |
Platform |
Not applicable |
File name |
Arm_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.18185_none_3b142f8a38819fe2.manifest |
File version |
Not applicable |
File size |
16,008 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:27 |
Platform |
Not applicable |
File name |
Update.mum |
File version |
Not applicable |
File size |
1,601 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:26 |
Platform |
Not applicable |
x86 Windows 7
File property |
Value |
---|---|
File name |
Update.mum |
File version |
Not applicable |
File size |
2,138 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
File name |
X86_30e27472b94db126eee6a262d37e7acb_31bf3856ad364e35_6.1.7601.23318_none_49c03d1b51bbdd1b.manifest |
File version |
Not applicable |
File size |
692 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
File name |
X86_38423f9fb4265e47c3c518db9e9440ed_31bf3856ad364e35_6.1.7601.19116_none_2640e03d9382711b.manifest |
File version |
Not applicable |
File size |
692 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.19116_none_a87a5f147b2c23f2.manifest |
File version |
Not applicable |
File size |
14,508 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
19:19 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.23318_none_a905fe599447f391.manifest |
File version |
Not applicable |
File size |
14,508 |
Date (UTC) |
08-Jan-2016 |
Time (UTC) |
19:21 |
Platform |
Not applicable |
ia64 Windows Server 2008 R2
File property |
Value |
---|---|
File name |
Ia64_3aef47864c1bc56e8008dea5be3e4240_31bf3856ad364e35_6.1.7601.19116_none_6a36403223c1e643.manifest |
File version |
Not applicable |
File size |
694 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
File name |
Ia64_f55f90d03c748ca0ec54dedef468c97c_31bf3856ad364e35_6.1.7601.23318_none_117218c65ee68554.manifest |
File version |
Not applicable |
File size |
694 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
File name |
Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.19116_none_a87c030a7b2a2cee.manifest |
File version |
Not applicable |
File size |
14,511 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
19:07 |
Platform |
Not applicable |
File name |
Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.23318_none_a907a24f9445fc8d.manifest |
File version |
Not applicable |
File size |
14,511 |
Date (UTC) |
08-Jan-2016 |
Time (UTC) |
19:11 |
Platform |
Not applicable |
File name |
Update.mum |
File version |
Not applicable |
File size |
1,447 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
x64 Windows 7 and Windows Server 2008 R2
File property |
Value |
---|---|
File name |
Amd64_80ccaee10a830a7a96f74f13896b2dce_31bf3856ad364e35_6.1.7601.19116_none_7d39ee44f907356c.manifest |
File version |
Not applicable |
File size |
696 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
File name |
Amd64_b71d19bad204cc8b485b370a2f785610_31bf3856ad364e35_6.1.7601.23318_none_721e2586872bf285.manifest |
File version |
Not applicable |
File size |
696 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.19116_none_0498fa9833899528.manifest |
File version |
Not applicable |
File size |
14,514 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
19:37 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.23318_none_052499dd4ca564c7.manifest |
File version |
Not applicable |
File size |
14,514 |
Date (UTC) |
08-Jan-2016 |
Time (UTC) |
19:43 |
Platform |
Not applicable |
File name |
Update.mum |
File version |
Not applicable |
File size |
2,352 |
Date (UTC) |
11-Jan-2016 |
Time (UTC) |
23:08 |
Platform |
Not applicable |
x64 Windows 8.1 and Windows Server 2012 R2
File property |
Value |
---|---|
File name |
Amd64_6a4b497add9169ee152c896547e7386d_31bf3856ad364e35_6.3.9600.18185_none_bfd84da70a5b9774.manifest |
File version |
Not applicable |
File size |
696 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:27 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.18185_none_973058b5f0e1f252.manifest |
File version |
Not applicable |
File size |
16,014 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:34 |
Platform |
Not applicable |
File name |
Update.mum |
File version |
Not applicable |
File size |
1,609 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:27 |
Platform |
Not applicable |
x64 Windows Server 2012
File property |
Value |
---|---|
File name |
Amd64_6fca8aaaa48a4e648b7ec6202a83884e_31bf3856ad364e35_6.2.9200.21743_none_2ad24b101dcc1eed.manifest |
File version |
Not applicable |
File size |
696 |
Date (UTC) |
10-Jan-2016 |
Time (UTC) |
22:29 |
Platform |
Not applicable |
File name |
Amd64_f733e23511d5964909e580e23a306bce_31bf3856ad364e35_6.2.9200.17623_none_1e4e86547cf25cf9.manifest |
File version |
Not applicable |
File size |
696 |
Date (UTC) |
10-Jan-2016 |
Time (UTC) |
22:29 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.17623_none_ff7a9f49a6801fa3.manifest |
File version |
Not applicable |
File size |
15,743 |
Date (UTC) |
10-Jan-2016 |
Time (UTC) |
16:26 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.2.9200.21743_none_ffee9c3cbfadf74f.manifest |
File version |
Not applicable |
File size |
15,743 |
Date (UTC) |
10-Jan-2016 |
Time (UTC) |
03:05 |
Platform |
Not applicable |
File name |
Update.mum |
File version |
Not applicable |
File size |
1,610 |
Date (UTC) |
10-Jan-2016 |
Time (UTC) |
22:29 |
Platform |
Not applicable |
x86 Windows 8.1
File property |
Value |
---|---|
File name |
Update.mum |
File version |
Not applicable |
File size |
1,601 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:26 |
Platform |
Not applicable |
File name |
X86_11aa6c28e13d2102e292ea3ede15a7f4_31bf3856ad364e35_6.3.9600.18185_none_5386bbc6944d69a2.manifest |
File version |
Not applicable |
File size |
692 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:26 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.18185_none_3b11bd323884811c.manifest |
File version |
Not applicable |
File size |
16,008 |
Date (UTC) |
30-Dec-2015 |
Time (UTC) |
22:30 |
Platform |
Not applicable |
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Some Windows users (particularly on Windows 7) are suddenly encountering the 0x00000024 BSOD (Blue Screen of Death) critical error. While some affected users are reporting that this problem is occurring at random intervals, others are saying that the problem only started occurring after they’ve updated steam to the latest version available.
After investigating this particular issue, it turns out that there are several different causes that might cause this BSOD. Here’s a shortlist of potential culprits that might contribute to the apparition of this issue:
- SSD / HDD-related logical error – As it turns out, in a lot of documented instances this problem originates from a logical error affecting the OS storage drive. If this scenario is applicable, the only applicable fix that will prevent new instances of the BSOD from occurring is to use the CHKDSK utility to fix bad sectors & common hard & solid-state drive inconsistencies.
- Software or driver conflict – A local application or a new driver iteration might also cause system instability that will ultimately cause this error code. In this case, you can identify and eliminate the problem by booting your PC in clean boot mode and systematically re-enabling every disabled startup item and process until you manage to resolve the inconsistency.
- System file corruption – According to some affected users, this problem can also occur due to some type of system file corruption that ends up affecting the stability of your system. In this case, you should be able to fix the problem by running a couple of utilities that are capable of identifying and replacing corrupted files with healthy equivalents (System File Checker and Deployment Image Servicing and Management). Under severe circumstances, the only way to fix a certain type of OS-related system corruption is to go for a clean install or repair (in-place repair) procedure.
- Recent PC change – If you only noticed this error code popping up after installing a couple of applications and new driver versions but you’re not sure which one is causing the problem, a quick fix to revert back to a healthy state is to use the System Restore utility by using a healthy restore snapshot.
- Instable overclocking – If you noticed this problem occurring after overclocking the frequencies and/or voltages of your GPU or CPU, excessive heating is probably why you’re PC is triggering this BSOD. If you can’t improve your cooling system, you should revert the overclocked values back to their default values to fix the problem.
Now that you know the culprits that might be causing this problem, let’s go through the most efficient methods of fixing the 0x00000024 error code:
Method 1: Running a CHKDSK scan
If you started seeing this BSOD after installing or updating an application or game, chances are you’re seeing the 0x00000024 error code due to a problem that’s related to your hard drive or SSD.
In case this scenario looks like it’s applicable, you can use the CHKDSK utility to make sure that there aren’t any hard drive errors or bad sectors that are triggering this type of BSOD.
The CHKDSK utility is built into every recent Windows version and it’s capable of scanning for errors and corrupted instances and repair any logical error that might cause this type of inconsistency.
This type of scan can be initiated using Command Prompt, but you’ll need to ensure that you provide admin access in order to maximize your chance of fixing the problem. In case you don’t know how to do this, follow these instructions to run a CHKDSK scan from an elevated CMD prompt.
Note: The instructions above will work regardless of which Windows version you’re encountering the issue on (Windows 7, Windows 8.1, and Windows 10.
If you already this and you’re still encountering the same 0x00000024 error code, move down to the next potential fix below.
Method 2: Clean Booting your PC
In case running a scan above didn’t fix the 0x00000024 error code, you should also consider a local application conflict that might be triggering these kinds of BSOD crashes (especially if you installed/updated applications or installed new drivers right before this error first started occurring).
Several affected users that were dealing with the same problem have confirmed that they managed to fix the problem by achieving a clean boot state and identifying the software conflict.
If this scenario looks like it could be applicable, start by configuring your Windows computer to boot in a clean boot state, then wait for the next startup to complete.
Once the clean boot state is achieved, reboot your computer and see if the BSOD crash stops occurring. If it does, you can gradually re-enable every disabled 3rd party service and startup item until you successfully manage to identify which program is causing the 0x00000024 error code.
In case the same problem is still occurring, move down to the next potential fix below.
Method 3: Running SFC and DISM Scans
If the clean boot state didn’t fix the issue in your case, your next step should be to attempt and fix a mild system file corruption that is currently affecting the stability of your Windows installation.
In this case, your next step should be to run a couple of build-in utilities that are known to help with corrupted system app and driver instances that will cause system-wide crashes.
If this scenario looks like it could be applicable, you should start by performing a System File Checker scan.
Note: This utility will function without an active internet connection. It will do this by leveraging a locally stored archive to replace corrupted items with healthy equivalents. Once you start this operation, it’s very important to ensure that you don’t end up interrupting it before the operation is complete – If you do this, you run the risk of creating additional logical errors.
Important: Depending on the type of storage you’re using (HDD or SSD), you can expect this operation to take more than 1 hour. If it looks like the utility has freed, wait patiently as this is expected to happen.
Once the operation is finally complete, restart your computer and monitor the situation to see if the problem is fixed once the next startup is complete.
If the 0x00000024 BSOD error code eventually returns with the same frequency, you should move forward by initiating a DISM scan.
Note: The Deployment Image Servicing and Management uses a sub-component of Windows Update to download & install healthy copies of the files that are currently tainted for corruption. Because of this, it’s absolutely crucial to ensure that your Internet connection is stable before starting this operation.
Once the DISM scan is complete, restart your computer once again and see if the BSOD stops occurring.
If the issue is still not fixed, move down to the next potential fix below.
Method 4: Using the System Restore Utility
If the methods above didn’t work for you but you’re convinced that a recent driver or software change has recently contributed to the apparition of this general system instability, one way that might allow you to fix the problem is to return your machine to a healthy state by using the System Restore utility.
This utility will essentially allow you to return your computer to a previous state in time. If you’re able to pick a restored snapshot that was taken back when your computer was not exhibiting this behavior, you’ll be able to fix the problem entirely.
Note: Keep in mind that by default, System Restore is configured to regularly save snapshots during important system events – Such as the installation of a new Windows build, the installation of a new driver, or the updating of an important app. Unless you modified this behavior from the System Restore settings, you should have plenty of restore points to choose from.
If you understand what this utility can do for you, go ahead and return your computer state to a healthy state using System Restore.
If you already attempted to use System Restore and the same critical crash is still occurring or you’re unable to find a restore point that’s suitable in your case, move down to the next potential fix below.
Method 5: Reverting Overclocked Frequencies (if applicable)
If you started encountering this error code after overclocking your GPU or CPU voltages or frequencies, it’s very likely that high temperatures are causing your internals to shut down in order to avoid heat damage (this scenario is very likely if you’re only encountering the 0x00000024 error code while your PC is under heavy load).
Several affected users that were also encountering this problem have confirmed that they manage to fix this problem by accessing their BIOS or UEFI settings and reverting their overclocked frequencies and voltages to their default values.
Note: If your CPU is running hot even when using the default values, you should re-apply thermal compound on your CPU after dusting and flowing your PC case or laptop.
Once you manage to successfully revert your overclocked values, use your computer normally, and see if the BSOD stops occurring.
IN case the same problem is still appearing, move down to the final potential fix below.
Method 6: Clean install / Repair installing your Windows installation
If you followed every potential fix above and you’re still encountering the same 0x00000024 error code, chances are you’re dealing with some kind of system file corruption that cannot be resolved conventionally. In this case, your best hope at fixing the issue conventionally is to reset every WIndows component with a procedure like a clean install or install repair (in-place repair).
In case you’re looking for the easiest procedure out of the bunch, you should go for a clean install. But keep in mind that unless you’ll back up your data in advance, you can expect to lose all your personal data present on your OS driver. But the major advantage of this method is that you will not be required to use compatible installation media.
However, if you’re looking for the focused approach, you’ll need compatible installation media to initiate a repair install (in-place repair procedure). When compared with the clean install procedure, this operation is considerably more tedious, but the main advantage is that you’ll be able to refresh every potentially corrupted component without losing data from your apps, games, documents, and personal media that’ currently stored on your OS drive.
Ошибка Stop 0×00000024 (NTFS File System) или Stop 0×00000023 (FAT File System) указывает на возникновение проблемы в файле Ntfs.sys если используется файловая система NTFS и на возникновение проблемы в таблице распределения файлов, если используется файловая система FAT.
Обычно это указывает на какое либо повреждение данных на диске. На этом этапе необходимо запустить команду chkdsk <буква_диска>: /f для системного тома. Если запуск Windows с целью получения доступа к приглашению командной строки невозможен, загрузитесь в консоли восстановления (Recovery Console) с помощью загрузочного компакт-диска и запустите утилиту chkdsk из консоли восстановления. Если утилита chkdsk смогла найти и исправить физическое повреждение на диске, то проблемы могут на этом и закончится. Но если эта ситуация возникает не в первый раз, то стоит копнуть немного глубже.
Если проблема возникает неоднократно, то следующим компонентом, который должен подвергнуться диагностике, является аппаратное обеспечение дисковой подсистемы. Самыми распространенными нарушениями в работе аппаратного обеспечения, приводящими к таким ошибкам, являются:
Некорректно работающий контроллер IDE
Поврежденный кабель IDE
Некорректно работающий контроллер SCSI
Поврежденный кабель SCSI
Некорректно настроенная терминация шины SCSI
Кроме этого, не исключайте автоматически программное обеспечение, как одну из причин возникновения ошибок файловой системы. Если в последнее время в системе устанавливалось программное обеспечение, то этот пакет должен быть первым кандидатом на проверку. Если следующие типы установленного программного обеспечения не совместимы с текущей версией операционной системы Windows, то высока вероятность повреждения данных на дисках:
05/20/2022
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Stop ошибка 0x00000024 исправляем синий экран Windows 7 и XP
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13.02.2025
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Синий экран stop 0x00000024 – одна из тех неприятностей, которая может возникнуть из-за порой самых разнообразных причин. Например, это может быть заражение вирусами, сбой в функционировании реестра, конфликт программ, неисправность жесткого диска, и так далее.
Как исправить bsod 0x00000024 Windows, если она возникла на операционках, версии XP или 7? Решение этого вопроса есть, и справиться с поставленной задачей – под силу практически каждому пользователю, владеющего хотя бы минимальным опытом в подобной работе.
Лечение возникшей проблемы
Первый этап в лечебном процессе, связанным с 0x00000024 Windows 7 или Windows XP, заключается в запуске любого установленного на компе антивирусника, с целью диагностики всего жесткого диска на наличие вредоносных программ.
Следующий шаг в решении 0x00000024 Windows 7 x64 или проблемы на любой другой версии ОС от Microsoft, заключается в откате всех изменений, которые были проведены с BIOS пользователем, после начала эксплуатации ПК.
Если эти варианты не принесли облегчения, то переходим к несколько другим способам:
Третий шаг – проверка системного реестра. Для этого необходимо:
Завершает процедуру лечения этой неприятности диагностика жесткого диска. Как это сделать:
У некоторых людей, чтобы запустить все предложенные методики, возникают проблему уже в самом начале – 0x00000024 мешает полноценно включить ОС. Справиться с такой ситуацией не очень сложно: достаточно запустить перезагрузку, нажать кнопку «F8», выбрать запуск операционки в безопасном режиме.
Собственно, все. Только если предложенные варианты не способны принести положительного результата, следует переходить к кардинальным мерам – полной переустановки OS на работоспособный вариант.
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Курсы
Подобная ошибка возникает тогда, когда проблема заключается в файле драйвера ntfs.sys. Он отвечает за возможность выполнять операционной системой считывание и запись информации с дисков NTFS.
Причины возникновения
Довольно часто можно сказать о наличии проблемы дефекта самого жесткого диска. Если имеются неправильно работающие блоки, то можно будет увидеть данную ошибку. Дефекты в драйверах SCSI и IDE предусматривают аналогичный результат. Не стоит забывать про возникновение проблемы истощения пула не подкачиваемой памяти. В ситуации, когда доступного свободного места мало, предполагается возможность критического сбоя в функционировании ОС.
Параметры ошибки
При появлении синего экрана смерти предполагается наличие 4 параметров, которые идут сразу после кода. Их расшифровка позволит говорить о проблеме более конкретно.
- Задает сведения об исходном документе и номере строки, где возник сбой. Требуется обратить внимание на восьмизначное число в шестнадцатеричной форме счисления. начальные 4 цифры указывают на файл, а остальные – на строку в нем.
- Когда NtfsExceptionFilter расположен в стеке, данное значение устанавливает адрес записи исключения.
- Когда NtfsExceptionFilter расположен в стеке, данное значение устанавливает адрес записи контекста.
- Происходит резервирование указанного параметра.
Варианты решения
- Требуется проверить журнал системы и приложения на предмет наличия ошибок. Это способствует установке того, в каком именно драйвере произошла проблема.
- Отключение программ защиты от вирусов.
- Проведение аппаратной диагностики ОС.
- Вызвать командную строку и ввести в ней команду Chkdsk /f /r. Её задачей считается исправление структурных повреждений. Рекомендуется предварительно осуществить рестарт.
- Если проблема заключается в пуле, следует провести увеличение объемов доступной физической памяти за счет подключения новой.
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