Onedrive ошибка 0x8004def7 windows 10

Did you encounter an error code 0x8004def7 while starting OneDrive or when connecting to it on your Windows PC? In this article, we are going to discuss all possibilities that might result in this error code and five workarounds that should address this issue on Windows 11/10. 

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In most cases, this error resolves by merely deleting the unnecessarily stored files and folders in OneDrive. There are four main folders from where Microsoft directly copies and creates a backup into your OneDrive account. These folders are Desktop, Documents, Pictures, and Personal Vault. Navigate to each one of these folders first and check if either of them has a big file that you have downloaded or put there unintentionally. 

To access them, reach out to this location on Windows – C:\Users\<username>\OneDrive.

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If you do find any big file available inside these folders and that file is not much important to you, copy/paste or simply delete that file from its current location. That’s it, this error code 0x8004def7 resolves automatically when you restart your computer next. 

What is Error 0x8004def7 and how do I fix it?

The error 0x8004def7 is a OneDrive error and it mostly occurs when there is a shortage of free storage spaces in your OneDrive account. To solve this issue, you may either free up the used spaces or purchase a premium plan available on Microsoft’s official website.

Before you go ahead and sign up for a OneDrive subscription, make sure to check if the storage space is indeed low on your account. This is because there are a few other reasons which might also result in this error code 0x8004def7 and they are as follows – 

• Your account is either blocked or temporarily suspended
• The OneDrive application has been corrupted somehow

If you are encountering an error 0x8004def7 while opening OneDrive or while connecting to it on Windows, go through the below set of solutions and attempt them one after another – 

1] Restart your computer

Before you apply any workaround, make sure to reboot your device once. Restarting Windows often resolves bugs and issues that seem to be complex in nature. When you reboot your computer, all system processes and services are reset to their default values and thus free up the used system resources. 

When Windows 11/10 restarts, sign in to your official account and check if you can launch OneDrive without getting into some error code again. If not, follow the next set of solutions discussed below. 

2] Check if your OneDrive Account is still active 

OneDrive should start working fine after you restart your computer. In case the error code 0x8004def7 is still appearing the problem might lie within your account itself. At times, Microsoft suspends or deactivates your OneDrive account if you violate its terms and conditions. Check if your account is still active by following these easy steps – 

First of all, open Microsoft Edge and visit this site. You may visit this website on other web browsers as well like Google Chrome, Mozilla Firefox, Vivaldi, Brave, etc. Try signing into your OneDrive account and after a successful login, you may check the following – 

• If your account is locked or terminated by Microsoft: Microsoft locks your account if it notices an unusually large traffic volume, suspicious activity, or a violation of the Microsoft Services Agreement or code of conduct. In such cases, you won’t be able to sign into your account and when you try to do so, you will get this error message – 

Your account has been locked

You may solve this issue as well, however, for this to happen, you need to contact Microsoft support for further assistance.

• You haven’t accessed your OneDrive account for the past 12 months: Microsoft temporarily suspends your account if you were not using the OneDrive services on your computer for the past 12 months. In such cases, you will receive the following error message – 

Your account has been temporarily suspended

Since the suspension is temporary, you may recover your account by simply clicking on the Continue button. However, you must verify your identity using the 6-digit verification code sent to your Mobile number or to your Email account. 

• You have exceeded the free storage capacity provided by OneDrive: Fix this issue by either choosing a premium plan offered by OneDrive or by deleting the non-essential files available inside your OneDrive account. This topic is explained more clearly in the below section. 

3] Check for sufficient free storage spaces in OneDrive

By default, OneDrive lets you use 5 GB of free storage space on it. The moment you start using more than the allotted disk space, the OneDrive icon turns Red or stops syncing files and folders over it. This may also be the reason behind the occurrence of an error code 0x8004def7 in OneDrive. 

Go and check if there are sufficient free storage spaces left inside OneDrive or not. To do so, visit OneDrive’s official page, and locate Storage in the left pane (lower side). If you have fully utilized the storage spaces here, you may go for a premium subscription to OneDrive.

Alternatively, you may also move the unnecessarily stored data to some other folders inside your PC. Do this and check if the error code 0x8004def7 resolves while opening OneDrive in Windows. If not, try the next fix –

4] Reset OneDrive

Several users reported fixing this error 0x8004def7 on Windows after they reset OneDrive to its default settings. Unlike other applications in Windows, you can’t reset or modify OneDrive through the Settings app. For this, you must launch Command Prompt as administrator first and then execute the following code on the elevated console –

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Wait for the next few minutes and check if OneDrive starts working normally now. When completed, you will see a message stating this – “Reset completed“.

5] Uninstall and then Reinstall OneDrive

If none of the above fixes help to resolve the error code 0x8004def7 appearing in OneDrive, consider uninstalling OneDrive from your computer once. After the uninstallation completes, make sure to restart your PC. This way, any residual or leftover files from OneDrive delete as well. 

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Sign back into your device again and reinstall the latest version of OneDrive from Microsoft Store. Launch this app and check if you can view all items without getting into an error code 0x8004def7 again. Hopefully, this solution works in your case. 

What to do when encountering OneDrive Errors?

Different OneDrive error occurs due to different reasons. In order to overcome an issue in OneDrive, you must know the reason why it occurred in the first place. Only when you know and understand the underlying causes behind an error code, you may apply the relevant fix. 

However, most of the issues in OneDrive occur when there is a shortage of storage space inside your account. So, you may work on the solutions provided above and check if the OneDrive error resolves this way. 

How do I free up the used storage spaces in OneDrive?

Freeing up storage spaces in OneDrive resolves this error code 0x8004def7 in most cases. However, if it doesn’t, this must be due to some associated cache within your account. Unlinking and then relinking your OneDrive account might prove to be a useful thing to do in such cases. Here’s how to perform this task in Windows – 

• Open your default web browser, and visit the OneDrive Live site. 
• Click the Gear icon (available in the top-right corner) and select Options. 

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• You will be redirected to the Manage Storage section on the next page.
• On the right pane, you can view the total disk spaces under Storage Summary.

If the 5-GB free storage space quota has already been consumed, click Empty recycle bin and hit the Delete option.

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Doing so will free up the selected storage spaces from your OneDrive account. Do note that this deletion is permanent and you can’t recover the deleted files and folders once deleted. 

Today, in this article, we will discuss All OneDrive Error Codes in Windows 10 that most of you encounter quite frequently. Though loaded with multiple features, some users are facing various issues with this cloud storage. Mostly, the cause of OneDrive problems is syncing, outdated version, surpassed size and sometimes other.

The advent of Microsoft OneDrive has simplified the life a lot. You no longer need to visit office again and again just to access some company information. Yes, cloud computing and Microsoft OneDrive gives you the power to access all your important files from anywhere in the world (of course you need an internet connection and an internet-enabled device). So, this article will introduce you all OneDrive error codes in Windows 10 and explain the easiest workarounds to resolve them.

Solutions to All OneDrive Error Codes in Windows 10

Here is how to fix all OneDrive Error Codes in Windows 10 – Let’s see the codes first –

1. Error Code 1
2. Error Code 2
3. Error Code 6
4. Error Code 0x8004de40
5. Error Code 0x8004de85 or 0x8004de8a
6. Error Code 0x8004def7
7. Error Code 0x8004de90
8. Error Code 0x80070005

Now move to the solutions –

OneDrive Error Code 1

Error Code 1 indicates that some kind of unknown error has occurred with OneDrive program on your PC. So you should perform the following confirmations:

First of all, you need to check the device with OneDrive error has whether internet connectivity or not.

Now, make sure that OneDrive is available online. To do so –

Step-1: Move the cursor to the bottom-right corner of the computer screen. Here, in the notification area of the Taskbar, look for the blue or white “OneDrive cloud icon“. When found select it.

Step-2: If the icon is not visible in the Taskbar, click on the upward arrow for Show hidden icons. You will find the OneDrive icon but when it is not available here also, maximum chances are that it is not running. Don’t worry, search it through Cortana by typing OneDrive in it.

See OneDrive Cloud Icon Not Showing on System Tray in Windows 10.

Step-3: Some options will open in the activity center, click on More and then click View Online. The result will tell you whether OneDrive is online or not.

If you are confronting trouble to sign-in to OneDrive online, check the status of Microsoft Office Online Services. Furthermore, also check whether other services from Microsoft such as Outlook are working online or not. If they are accessible, then OneDrive issue is temporary. If not, the issue might be different and a bigger one.

How to Fix OneDrive Error Code 1

Fixing OneDrive Error Code 1 is not a big deal. You just need to update your OneDrive program to its latest version. As you know that ‘Windows’ and ‘OneDrive’ are regularly updated and an up-to-date OS can eventually avoid sync problems.

You should download and install the latest “Windows 10 2018 April Update”. The latest version comprises “Files On Demand” feature which helps in resolving sync issues.

See – How to Clean Install Windows 10 1803 Latest April 2018 Update

Another thing you can do is download the newest version of OneDrive and install it on your computer. Note that if the latest edition of OneDrive is already present in your system, the installer will detect it and end automatically.

Now, press the Start Menu icon and search OneDrive Desktop app. When found, click it. You will find that Error Code 1 no longer exist.

OneDrive Error Code 2

Error code 2 indicates that the OneDrive program in your computer is experiencing an issue while fetching your account details.

How to Fix OneDrive Error Code 2

The solution to OneDrive Error Code 2 is quite simple. You only need to sign-in to your “Microsoft account” entering your credentials and ensure that there are no authentication difficulties.

• To sign-in to your “Microsoft account” in Windows 10, you can go through the below-given steps –
• Open Windows Settings by combinedly hitting Win + I shortcut keys. From the main interface of the Settings, click Accounts category.
• Click Your info section on the left pane.
• Shift to the corresponding right panel and select the option Sign in with a Microsoft account instead. Now, provide the credentials of Microsoft account and click on Next. That’s all and you are signed in.

OneDrive Error Code 6

Error code 6 indicates a very simple issue, a timeout error.

How to Fix OneDrive Error Code 6?

It is quite easy to get rid of Error code 6, experts recommend that in such a case, you need to reboot your device.

OneDrive Error Code 0x8004de40

Out of all the OneDrive Error Codes in Windows 10, 0x8004de40 is another common one. This indicates that OneDrive is facing issues while connecting to the cloud. Various users have reported that this error affects OneDrive only and other apps such as Edge, Outlook, Store, Chrome, etc. works properly.

How to Fix OneDrive Error Code 0x8004de40?

The primary maintenance procedure you should try is refreshing the Internet connection. If you use Ethernet cable, unplug it and re-establish the “wired connection”. When you are using a “Wi-Fi”, turn the power OFF your modem and after some time, switch it on and check whether the issue still persists.

However, some users noticed that the error 0x8004de40 occurs during a wireless connection and vanishes while running OneDrive online or while changing to the mobile hotspot. If you are also familiar with this situation, fix this error with the help of methods mentioned below.

1. Change the Internet Properties

Open Run dialog box by pressing the key combination of “Win + R“. Type inetcpl.cpl in the text field, and click OK.

After the Internet Properties opens, you will have to go to Advanced tab.

Now, mark the options Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2.

Click on Apply and then OK. Finally, Reboot your computer and check for the occurrence of the error.

2. Disable the Proxy Settings

Open Cortana, type inetcpl.cpl and hit Enter to continue.

This time go to the Connections tab and click on “LAN settings“.

Here, mark the “Automatically detect settings” option and unmark the option “Use a proxy server for your LAN” respectively.

Lastly, click on Apply and then OK to implement the changes right away.

3. Reset OneDrive

Before resetting OneDrive, note that it doesn’t affect the personal data. It just re-sync the data to OneDrive.

Access Run dialog box, then copy-paste the following command and hit Enter to continue.

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Now the “OneDrive” icon in the system tray will disappear and soon re-appear. If the OneDrive icon completely goes, again launch Run and execute the below-given command.

%localappdata%\Microsoft\OneDrive\onedrive.exe

After running the command, check whether OneDrive Error Codes in Windows 10 still exists.

OneDrive Error Code 0x8004de85 or 0x8004de8a

You will come across the error codes 0x8004de8a or 0x8004de85 when there is an issue related to your OneDrive account. It might occur in case of a missing account or an “account” mismatch; when you sign-in via your Microsoft or the school or work account.

How to fix OneDrive Error Code 0x8004de85 or 0x8004de8a?

Before taking any step to bypass these codes, give an attempt to sign-in to your “Office 365” account or the “Microsoft account”. After this does not show authentication problems, move further to fix these errors and examine your OneDrive account.

Go to the bottom-right corner of your desktop and click on the blue or white icon of OneDrive. If you can’t find the OneDrive icon in the taskbar, follow the method described under Error Code 1.

Now, in the activity center, click on More and then Settings.

Click on the Account tab and make sure that it displays the expected or correct account.

OneDrive Error Code 0x8004def7

You get OneDrive error code 0x8004def7 in two primary situations. Firstly, in the case of suspension of your account and secondly, when you have surpassed the size of your OneDrive.

How to Fix OneDrive Error Code 0x8004def7?

If you do not use your “OneDrive” account for more than a year or if you surpass the storage limit continuously for over three months, “Microsoft” freezes your account.

Read our article to Check OneDrive Remaining Free Storage Space on Windows 10.

If you are receiving this error code because you didn’t use OneDrive for a long time, go to the website of OneDrive and sign-in. There will be some easy on-screen guidelines, so follow them and unfreeze the account.

If this error code is because of exceeding the storage limit, you can do two different things to get rid of this problem. Firstly, you can purchase an extra “storage pack” and secondly, you can go for the option Unfreeze your account to temporarily access your files.

For the next 30 days, you will get “read-only” access to your files. You can delete them or download them to your computer. Moreover, 30 days are enough to delete extra files from your OneDrive and get rid of the error 0x8004def7.

But remember if you fail to remove sufficient files in these 30 days, “Microsoft” will again freeze the account and this time, you can’t unfreeze it.

Error Code 0x8004de90

This error code occurs when your OneDrive is not set up properly. This error can affect anyone and it prevents users from accessing OneDrive with the Next Generation app.

How to Fix OneDrive Error Code 0x8004de90

There are two methods to fix this OneDrive error. They are:

Method-1: Click the Start button, search OneDrive and choose the OneDrive desktop app.

Now the OneDrive setup will start, provide account credentials (the one you use for your “Microsoft account”) and click on “Sign in”. The wizard will start setting up your account.

Method 2: Launch Run by hitting “Win + R” keys on your keyboard.

In the Open field of Run, insert the below command and click OK.

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Now, wait for around 10 minutes.

If the OneDrive does not appear on its own, again open Run and execute the following command.

%localappdata%\Microsoft\OneDrive\onedrive.exe

For reference, follow the complete way to Reset OneDrive Synchronization on Windows 10.

Error Code 0x80070005

This is an annoying error meaning access denied. This OneDrive error occurs when there is a problem with OneDrive Updates. It can occur unexpectedly, and even a restart doesn’t fix it.

How to Fix OneDrive Error Code 0x80070005?

There is a simple way to get rid of this error. Just click on the Start button and go to Settings.

Navigate to Update & security => click Check for updates button.

Let the Windows install all the latest Updates.

After settling with the installation of Windows Updates, access the Run application by pressing Win + R buttons on your keyboard.

Now, type the following in the Open field of this app. Finally, click on OK.

%localappdata%\Microsoft\OneDrive\update

Lastly, perform a double-click on the “OneDriveSetup.exe” file to get the newest version of it on your computer.

Conclusion

With the advancement in technology, a lot many things have improved. Though it’s a small but very crucial part of technological development, Microsoft OneDrive. Not only for office goers, it is a beneficial tool for all kinds of users belonging to any age group. It not only allows you to store and transfer files on the cloud but also protects them from losing even after severe hardware failure or an attack by a virus.

However, few of these OneDrive error codes are versatile and can emerge in various places. Here all the regularly occurring OneDrive errors are pointed out and a fix for each one of them is provided. This article frees you from OneDrive Error Codes in Windows 10.

Updated May 2025: Stop these error messages and fix common problems with this tool. Get it now at this link

1. Download and install the software.
2. It will scan your computer for problems.
3. The tool will then fix the issues that were found.

Today in this article, we are going to look at OneDrive error 0x8004def7 in Windows 10, which most of you encounter quite often. Despite having a lot of features, some users encounter various problems with this cloud storage. The most common causes of problems with OneDrive are syncing, outdated versions, excessive size, and sometimes others.

The introduction of Microsoft OneDrive has made life much easier. No more having to travel to the office every time to access company data. Yes, cloud computing and Microsoft OneDrive give you the ability to access all your important files from anywhere in the world (of course, you need an Internet connection and a device with Internet access). This article will introduce you to the OneDrive error 0x8004def7 in Windows 10 and explain the easiest solutions to fix it.

What causes the OneDrive error 0x8004def7

• Exceeded memory capacity: If you have exceeded the memory capacity, your OneDrive account freezes.
• A prolonged period of not logging in: To avoid freezing OneDrive, you should log in or use OneDrive at least once a year.
• Antivirus software: If you have antivirus software installed on your Windows 10 computer, it may block the downloaded setup file from running.
• Windows Registry: If there are any problems with your Windows registry settings, OneDrive may encounter this error code 0x8004def7.
• Corrupted files: If your system has corrupted OneDrive files, you will encounter this problem. Some files are corrupted due to improper or incomplete installation.

Perform an SFC scan

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Before we get into the nitty-gritty of how to perform an SFC scan on Windows 10, it’s important to understand what this scan does. According to Microsoft, SFC is a “utility that scans for corruptions in Windows system files and restores corrupted files.” In simpler terms, it’s a tool that can help fix some system problems on your computer. So, if you’re experiencing issues with Windows 10, running an SFC scan could help resolve them.

Now that we’ve got that out of the way, let’s take a look at how to actually run an SFC scan. Here are the steps:

1. Type ‘Command Prompt’ into the Search bar.

2. Right-click on ‘Command Prompt’ and select ‘Run as administrator.’

3. In the Command Prompt window, type ‘sfc /scannow’ and hit Enter.

4. The scan will now begin. Depending on the number of files on your computer, this could take some time.

5. Once the scan is complete, restart your computer and see if the issue has been resolved.



Run DISM

A DISM scan can help to fix problems with your OneDrive error 0x8004def7. Here’s a step-by-step guide on how to run a DISM scan:

1. Press the Windows key + R to open the Run dialog box.

2. Type “CMD” into the Run dialog box and press Enter.

3. Type “DISM /Online /Cleanup-Image /Scanhealth” into the Command Prompt and press Enter.

4. Type “DISM /Online /Cleanup-Image /Restorehealth” into the Command Prompt and press Enter.

5. Close the Command Prompt window.

By running a DISM scan, you can help to fix corrupt files and restore damaged system files. This can resolve many common problems with Windows 10, including startup errors, blue screen of death errors, and performance issues.

Update your Windows computer

Updating your Windows computer is a simple process that only takes a few minutes. Here’s how to do it:

1. Click on the Start menu in the bottom left-hand corner of your screen.

2. Scroll up to the “Settings” icon and click on it.

3. In the “Settings” window, click on the “Update & Security” option.

4. In the “Update & Security” window, click on the “Windows Update” tab.

5. In the “Windows Update” tab, click on the “Check for updates” button.

6. If there are any updates available, they will be downloaded and installed automatically.

7. Once the updates have been installed, restart your computer to complete the process.

By following these simple steps, you can keep your Windows computer up-to-date and running smoothly.

Uninstall or reinstall OneDrive

OneDrive is a cloud storage service from Microsoft that comes pre-installed on all new Windows 10 computers. OneDrive allows you to sync your files across all of your devices, making it easy to access them from anywhere. If you need to uninstall or reinstall OneDrive on your Windows 10 computer, here’s how:

Uninstall OneDrive:

1. Press the Windows key + R to open the Run dialog box.

2. Type “appwiz.cpl” and press Enter.

3. Find “OneDrive” in the list of installed programs and click “Uninstall”.

4. Follow the prompts to complete the uninstallation process.

Reinstall OneDrive:

1. Download the latest version of OneDrive from Microsoft’s website.

2. Double-click on the downloaded file and follow the prompts to install OneDrive.

3. Once installation is complete, open the OneDrive app and sign in with your Microsoft account.

4. Follow the prompts to set up file syncing on your computer.

Run the OneDrive installer as an administrator

OneDrive is a cloud storage service from Microsoft that helps you back up and access your files from anywhere. If you’re running Windows 10, you can install OneDrive by following the steps above.

1. First, download the installer from Microsoft.
2. Next, right-click on the file and select “Run as administrator.”
3. When prompted by User Account Control, click “Yes” to continue.
4. Finally, follow the on-screen instructions to complete the installation process.

Once installed, you can start using OneDrive to store your files in the cloud.

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Frequently Asked Questions