Manage portable device with storage»
It is designed to help PC users transfer their files between portable media devices irrespective of the file format and size. Not all platforms have support for MTP transfer protocol; thus, this utility comes in handy for the purpose of moving media files across devices. This utility also helps you to manage the contents of your portable devices (which have storage capacity). Installing this app on your PC isn’t a stressful task at all as it follows the same steps of installing other software apps. Initially designed as part of the Windows Media Device Manager 10 SDK, this porting comes along with the complete specifications of MTP protocol and is more intuitive to use.
However, this utility will work perfectly for PC users who still run older versions of the Windows OS because the newer versions come with full support for MTP protocol. Also, this utility can be used for embedding several indexed descriptors in USB devices so that special USB hosts can easily identify them. This app is very efficient and serves very well for its purpose without slowing down your PC performance. It is a simple to use application that does not occupy much memory space on your PC.
Media Transfer Protocol Porting Kit is licensed as freeware for PC or laptop with Windows 32 bit and 64 bit operating system. It is in others programming category and is available to all software users as a free download.
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| Author |
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Microsoft
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| Last Updated On |
| August 11, 2020 |
| Runs on |
| Windows 7, Windows Vista, Windows XP |
| Total downloads |
| 3,466 |
| License |
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Free |
| File size |
| 6,44 MB |
| Filename |
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mtppk12.exe |
In this technological era, few activities are expected to be performed by machines without any issue. One of the routine activities is the file transfer from an Android phone to Windows 10 PC using a USB Cable. However, one may experience the issues of Android USB file transfer not working Windows 10 PC. This issue is a nightmare for all the people working desk jobs as this is a major part of their job. The methods to fix Android phone USB connection problem are discussed in the article.
Table of Contents
The section provides the possible reasons for which the file transfer from Android phone using a USB Cable to your Windows 10 PC may fail.
- Hardware issues- There might be some issues in the hardware devices such as faulty ports, or damage to the USB cable.
- Outdated Device Drivers- The drivers corresponding to Android phone may be outdated or corrupt.
- Outdated OS- The Operating System of the devices may be outdated and might pose an incompatibility issue for connection. The OS on both Android Phone and Windows PC needs to be updated to the latest version.
- Incorrect Settings- The Media Transfer setting may not be enabled on Android phone and it might cause an issue with the file transfer.
- Third-party Applications- Third-party applications for transferring files may disturb the regular method to transfer files.
Note: Since smartphones do not have the same settings and may vary from device to device hence, ensure the correct settings before changing any. The methods explained in this article are considering a Samsung Galaxy A21s phone and the settings may differ on other models based on various factors.
Method 1: Basic Troubleshooting Methods
The first approach to fix this issue is to try the basic troubleshooting methods on the connected devices.
1A. Troubleshoot Hardware Issues
The issue may be caused due the defects in the hardware of the connected devices and checking the hardware issues can help solve the issue.
- Check if the USB Port on your Windows PC is in good condition or broken.
- Connect the USB Cable to a different USB Port on your Windows PC.
- Use the USB cable provided along with the Android phone.
- Try using another USB Cable, which is compatible, to connect the Android Phone to Windows PC.
- Clean the charging port on your Android phone using a toothpick.
- Make sure to plug the USB cable into the ports properly and completely on both devices.
- If you can remove the battery on your Android phone, remove it from the slot and replace it in the slot.
1B. Unlock Android Phone
One of the reasons why you may not be able to use the File Transfer feature is because the phone is locked with the password. Make sure to unlock your phone, so that the Windows PC can access the files on your phone.
1C. Use Another Windows PC
This issue may be caused if the Windows 10 PC has some fault or is not compatible with the Android phone. Try connecting Android phone to another Windows PC and check if you can transfer files to the PC.
1D. Connect Android Phone Directly to Windows PC
If you are using any USB hub to connect Android phone to the Windows 10 PC, you can try disconnecting the USB cable from the hub and connecting the USB cable directly to the USB port on your PC to fix the issue.
1E. Use Alternate File Transfer Method
Another option to bypass Android phone USB connection problem is to use an alternative method to transfer files to check if it is working on your Android phone. Turn on the Bluetooth on both devices and check if you can transfer files through the Bluetooth connection.
Option I: On Android Phone
1. Go to Settings option on your Android phone
2. Tap on Connections tab
3.Turn On the Bluetooth toggle.
Option II: On Windows
1. Press the Windows + I keys together to open Settings.
2. Click on Devices setting.
3. Turn on the Bluetooth Toggle On
1F. Disconnect External Devices Connected to Windows PC
Another possible reason for this Android phone USB connection problem is the interference from other media and external devices. Try disconnecting the devices from your PC and then connect Android phone alone to the PC.
1. Press the Windows + E keys together to open File Explorer.
2. Open This PC, right-click on the USB device, and click on the Eject option.
1G. Run Hardware Troubleshooter on Windows PC
Android USB file transfer not working Windows 10 PC issue may be caused due to minor glitches on the PC. If there are small bugs on Windows PC, you can easily clear them using the Windows Hardware troubleshooters. Read the article in the link provided here to learn the method to Run the Windows troubleshooter to diagnose the issue.
1H. Turn On Flight Mode
While transferring files, there are chances for some external interference to disturb the MTP or Media Transfer Protocol. Turning on the Flight mode can prevent external interference while transferring files.
Option I: Android Phone
The method to turn the Flight mode on your Android phone is discussed below. You can turn the mode on and then transfer files from your phone.
1. Open the Settings app from the menu on your Android phone.
2. Tap on Connections tab.
3. Toggle On the Flight mode option.
Also Read: Fix Android Wi-Fi Authentication Error
Option II: Windows PC
You can follow the steps given below to turn the Flight mode on your Windows 10 PC and then attempt transferring the files.
1. Hit the Windows + I keys at the same time to open the Settings app.
2. Click on the Network & Internet settings in the menu.
3. Click on the Airplane mode tab and toggle on the Airplane mode option.
1I. Restart Device
The universal method can be used to fix this issue. You can try restarting the devices to clear all the glitches and errors in the processes.
Option I: On Android Phone
Follow the steps in the method below to restart your Android phone.
1. Unplug the Android phone from the USB cable, press the Power button , and tap on Restart option.
2. Tap on the Restart option to restart your phone.
Also Read: Fix USB OTG Not Working On Android Devices
Option II: Windows PC
You can follow the steps given below to restart your Windows 10 PC.
1. Unplug the USB Cable from the USB port and press the Windows key.
2. Click on the Power icon at the bottom and select the Restart option to restart your PC.
1J. Update Device
The issue with the file transfer may be due to the corrupt or outdated OS on the devices. To fix the problem, you can try updating the OS to the latest version.
Option I: On Android Phone
Using an outdated version of Android OS may cause the issue, you can update the OS to fix the issue. Read the article in the link given here to know how to manually update the Android phone to the latest version.
Option II: On Windows PC
Owing to the compatibility issues, the Windows PC may not support the Android phone. In this case, you can update the Windows OS to the latest version to fix the PC issue. Use the link given here to know more about this method.
Method 2: Change USB Preferences on Android Phone
One of the basic methods to fix the issue with the file transfer is to check if the file transfer option is enabled. You can try enabling the transferring files option on your Android phone using the following methods.
Option I: Allow Access to Phone Data
The first option for allowing the file transfer is to allow it in the pop-up message on your Android phone. This message would be displayed immediately after you connect Android phone to your Windows PC.
1. By default, when Android Phone is connected to your Windows PC, you will receive the Allow access to phone data. message.
2. Tap on the Allow option in the message.
Option II: USB Options
If the pop-up message is not displayed on your phone, you can enable the file transfer option from the Quick Access menu on your phone.
1. Swipe the screen down to view the Quick Access Menu and tap on the USB for file transfer option.
2. Tap on the Transferring files /Android Auto option in the Use USB for section.
Also Read: Fix System UI has Stopped Black Screen on Android
Method 3: Use Developer Options
As an alternative approach to fix Android USB file transfer not working Windows 10 PC issue, you can try to enable the file transfer is to enable it from the Developer options on your Android phone.
Step I: Enable Developer Options
The first step in this option is to enable the Developer Options on your phone. Read the article with the link given here to know how to enable developer options on your phone.
Step II: Enable File Transfer Option
The second step in this option is to enable the file transfer option on the Developer Options on the Settings app.
1. In the Settings app, tap on the Developer options tab.
2. Tap on the Default USB configuration tab.
3. Tap on the Transferring files option.
Step III: Enable USB Debugging Option (If Applicable)
This step is to enable the USB Debugging option on your phone in the Developer Options. This option should fix Android phone USB connection problem immediately as you can transfer the files as a Developer. This step has to be only attempted if you cannot transfer files after enabling the file transfer option.
1. In the Settings app, tap on Developer options tab.
2. In the Debugging section, toggle On the USB debugging option.
3. Tap on the OK option.
Method 4: Clear Device Cache
If there are numerous external storage files on the installed apps on the Android phone, you may not be able to transfer files. You can clear the cache data on the apps to fix Android USB file transfer not working Windows 10 PC issue.
1. Open Settings app on your Android phone.
2. Tap on Apps tab.
3. Tap on the app one by one on the list.
Note: For explanatory purposes, the Samsung Internet app is chosen.
4. Tap on Storage in the Usage section.
5. Tap on Clear cache option at the bottom.
Method 5: Install MTP Device Driver
One of the reasons for the unsuccessful file transfer between Android phone and Windows PC is the absence of an MTP device driver. The driver of the MTP device or the Media Transfer Protocol of Android phone has to be installed on the Windows PC.
Step I: Check for MTP Driver
The first step of this method is to check if the MTP device driver is installed on your PC.
1. Hit the Windows key, type Device Manager and click on Open.
2. Expand the Portable Devices, right-click on the Android phone, and click on the Properties option.
3. Move to Driver tab and click on Driver Details button.
4. If you see drivers in the Driver files section, then the drivers are installed on your PC.
Note: If the drivers are not available on the section, reconnect the Android phone to your Windows PC.
Step II: Manually Install MTP Driver
The next step to fix Android USB file transfer not working Windows 10 PC issue is to install the MTP driver of the device manually on your PC.
5. Open the Run dialog box, type %systemroot%\INF and click OK button.
6. Right-click on the wpdmtp.inf file and click on the Install option.
7. Wait till the driver is installed and Restart your PC from the START menu.
Method 6: Update Device Driver
The next method to fix the issue with the file transfer is to update the device driver on your Windows PC. To update device drivers refer our guide How to update device drivers.
Also Read: Fix Unknown USB Device in Windows 10
Method 7: Reinstall ADB Driver (If Applicable)
The second option in this method to fix Android USB file transfer not working Windows 10 PC issue is to uninstall or reinstall Android Composite ADB interface driver. This can be useful if you are using an Android phone with an ADB interface. To uninstall and reinstall driver refer our guide How to Uninstall and reinstall drivers.
Method 8: Restart ADB Command (If Applicable)
As an additional step, you can close all the processes operating with the current ADB driver and prompt it to use the updated driver. This would ensure fixing all glitches in Android USB file transfer not working Windows 10 PC issue.
1. Press the Windows key, type Command Prompt, and click on the Run as administrator.
2. Type the following command and press the Enter key to close the existing ADB process.
adb kill-server
3. Type the following command and press the Enter key to start the ADB server.
adb start-server
4. Execute the adb devices command to check for the Android devices connected through the ADB service.
5. Try transferring the files from your Android phone using the USB cable.
Also Read: Fix USB Keeps Disconnecting and Reconnecting
Method 9: Install Windows Media Feature Pack
If you are using the Windows 10KN and 10N editions, you can install the Windows Media Feature Pack to fix the issue with the connection.
1. Open the Google Chrome web browser from the search bar.
2. Open the official website of the Windows Media Feature Pack and log in to your Microsoft account.
3. Select the Media Feature Pack – Version 1903 (May 2019) in the drop-down menu of the Downloads section and click on the Confirm button.
4. Click on the 64-bit Download button and follow the on-screen instructions to install the pack.
Note: If the Windows Architecture is 32-bit, you have to click on the 32-bit Download button. To know the System type, open the Settings app using the Windows+ I keys and click on the Display option. Click on the About tab and check the System type in the right pane of the window.
Method 10: Install MTP Porting Kit for Windows
To fix this issue, you can install the Media Transfer Protocol porting kit on your Windows PC.
1. Download the Media Transfer Protocol Porting Kit 12.0.
2. Follow the instructions on the installation wizard to install the kit.
Method 11: Uninstall Unnecessary Software (If Applicable)
Sometimes, the unnecessary software on your Windows PC may conflict with the regular method of transferring files. You can uninstall these apps and software to fix Android phone USB connection problem.
Option I: Samsung Kies Software
The Samsung Kies file transfer software is used to transfer files from the Android phone to the Windows PC. You can uninstall the software using the Control Panel app to fix the issue.
Note: The software is used only if you are using Samsung Galaxy S4/ S5/ S6/ S7/ S8/ S9/ S9+/ Note 5/ Note 8 Android phone.
1. Press the Windows key, type Control Panel, then click on Open.
2. Choose the option Category in the View by drop-down menu at the top-right corner.
3. Click on the Uninstall a Program in the Programs category.
4. Select the Samsung Kies software, click on the Uninstall button at the top, and follow the on-screen instructions.
Option II: Samsung SideSync Connectivity Tool
Some Android phones come with a built-in connectivity tool such as Samsung SideSync. You have to uninstall the tool to fix Android phone USB connection problem.
1. Open Control Panel app from the search bar on your Windows PC.
2. Choose the option Category in the View by drop-down menu at the top-right corner.
3. Click on Uninstall a Program in the Programs category.
4. Select the Samsung SideSync tool, click on the Uninstall button at the top, and follow the on-screen instructions.
Also Read: How to Disable Samsung Discover Option From App Screen
Method 12: Reboot Samsung Phone in ODIN Mode (Not Recommended)
If you cannot transfer the files from your phone in the normal mode, you can try using the ODIN mode to transfer the files. Read the article on the link given here to know how to reboot your Samsung phone in ODIN mode.
Note: As an alternative method of transferring the files, you can try installing the AirDroid app on your Android phone. This allows you to access files on your phone through the web interface on the PC.
Method 13: Contact Manufacture Store
The last resort is to visit the Manufacture’s store from which you have purchased the Android phone and ask them for assistance on Android phone USB connection problem.
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The article has explained the methods to fix Android USB file transfer not working Windows 10 PC. Please let us know your thoughts, suggestions, and queries in the comments section.
If you are experiencing MTP USB device driver failed error on Windows while connecting your smartphone to your system then you will find this write-up very helpful. Here is everything that you should know about this error.
Whenever you encounter this sort of issue where you are unable to connect your smartphone to your system, then initially find out the reason behind it. And, then it would become easier for you to troubleshoot the error quite easily and quickly. If you don’t have an idea why it happens, then no worries, here we are going to explain every bit. What you require to do is just focus!
The only cause because of which you seem unable to connect your smartphone to your PC is – MTP USB Device failed error. And, this error occurs because of the outdated MTP USB driver. Hence, to get rid of this error you need to keep the MTP USB driver updated. To do so effortlessly, you can use Bit Driver Updater. It is the best driver updater tool that can fix all the faulty drivers on its own. Click on the button below to get this amazing utility for free.
What Is MTP?
MTP stands for Media Transfer Protocol. MTP is the core element that ensures effective communication between the smartphone and the computer system. In simple terms, MTP is the method that is uniquely programmed for transferring the video and audio files. So, if you have a tablet, portable media player, or smartphone, it is expected that your device supports MTP.
But, nowadays, many users are reporting that they are encountering an MTP USB device failed error which is generally caused by the MTP USB device driver error. If you are one of them, then no need to panic, as this post explains to you how to fix this issue instantly.
Read Also: How To Update USB Driver In Windows 10/8/7
Best Ways To Fix MTP USB Device Driver Failed Error On Windows 10/8/7
Are you trying to connect your smartphone to your PC and confronting an error message saying MTP USB Device Failed? Effectively, you can deal with this issue. Here is how to Fix MTP USB Device driver error in Windows, easily & quickly!
Method 1: Check The Connection Between Smartphone and Computer
Initial workaround that you can try is ensuring an effective connection between the smartphone and the computer. Here is what you can do:
- You can connect your smartphone to another PC just to check whether the problem vanishes.
- Just to check whether it is because of the USB cable, use another USB cable.
- To ensure whether it is because of a damaged USB port, try another USB port.
Though the MTP USB device failed error still remains the same, then you can try the other advanced solutions.
Method 2: Use Command Prompt
If your system doesn’t have administrator permission then your system fails to respond accurately to some functions. Hence, run the following command in the command prompt.
Step 1: In the search bar of your Windows type cmd and then right-click on the suitable match i.e., Command Prompt, and choose Run as Administrator.
Step 2: This will trigger the Command Prompt window as an Administrator.
Step 3: Now, type the following command in the command prompt window and press the enter key- net localgroup Administrators local service /add
Now, check if the MTP USB Device Failed Error solved or not.
Read More: Solve USB Headset Not Working On Windows 10
Method 3: Restore Registry Settings
It might be possible that there is a fault in your registry entries. And, one of the best ways to fix this issue is to repair or restore all the faulty registry entries. But, before you proceed ahead, do not forget to create the backup of your registry. Here is all that you need to do to repair or restore the registry settings:
Step 1: Invoke the Run dialog box by hitting the Win and R keys simultaneously.
Step 2: Now, input “regedit” and hit the Enter key.
Step 3: After this, follow the following path- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control/Class
Step 4: Next, from your Keyboard, hit CTRL and F key at a time and write Portable Devices, then hit the Enter key from the Keyboard.
Step 5: Now, you will see the (Default) value Portable Devices on the right-hand side of the window.
Step 6: Furthermore, if you can view the Upper Filters here then click right on it and then click on Delete.
Just in case, if you don’t notice such sort of options, then this method isn’t proper for you. Don’t waste your time, switch to the next method.
Read More: Download USB PnP Sound Device Drivers on Windows 10
Method 4: Install The MTP Porting Kit
Another method to resolve the MTP USB Device Driver On Windows 10 is to install the MTP Porting Kit. Many users have reported that installing the MTP Porting kit had helped them a lot in order to fix this issue. Follow the below steps to install it, and if you have already installed it then you need to update it!
Step 1: Go to the official website of Microsoft and then download the MTP Porting kit from there.
Step 2: Next, click double on the setup file to install it.
Step 3: Once the installation is finished, start your PC again.
Thereafter, try to connect your smartphone to your system again through a USB cable and check if the issue continues.
Method 5: Update The MTP USB Driver
If none of the above methods helps you to fix MTP USB Driver Problems on Windows 10, then surely it is because you are using a wrong, corrupted, or outdated driver. So, always ensure to keep your drivers up-to-date. However, you have two approaches to update the MTP USB driver i.e., either manually or automatically.
Manually you can update drivers from the official website of the manufacturer. And, if you don’t have a lot of time then you can adopt an automatic way to update drivers. Use Bit Driver Updater to automatically update the MTP USB driver. Follow the steps given below to perform the MTP USB device driver download with Bit Driver Updater.
Step 1: Click on the below given Download Now button to install the Bit Driver Updater on your system.
Step 2: Then, launch it, and once it is launched, then it will start searching for outdated, broken, or missing drivers.
Step 3: It will present you with a list of broken and outdated drivers. Review the list carefully.
Step 4: After reviewing, click on the Update Now button that appeared next to the drivers. Or, to perform driver download for all the drivers just in one go click on the Update All button.
If you want to access the high-level features of Bit Driver Updater, then purchase its pro version and get unlimited access.
Read More: Download, Install & Update Dell Inspiron 1520 Drivers
MTP USB Device Driver Failed Error On Windows 10/8/7
When the MTP driver fails to install, then you aren’t able to transfer the media files from Android to PC. Hence, to ensure effective transfer communication you have to make sure that the MTP USB device works accurately. And, just in case, if you are undergoing an “MTP USB Device failed error” then try the above-mentioned methods to diagnose the issue.
However, you do not need to try all the methods, just continue reading until you get the appropriate one. So, that is it, if you think we have forgotten something to mention then don’t hesitate and tell us in the comment box below. We’ll surely hear you out. Lastly, do subscribe to our Newsletter and stay informed.
Updated by Cici on Apr 15, 2025
Transferring data from an Android smartphone to a Windows computer only requires a USB cable. The driver in Windows which ensures this facility is MTP USB Device Driver. If it becomes corrupted, you won’t be able to connect your Android device to your computer. So, in case you have been having issues connecting your Android phone to your computer, a corrupted MTP USB device driver is the likely cause.
Learn why the MTB USB device driver problem occurs in this article. It will also teach you how to fix the MTP USB device driver problem in Windows 7 and later.
While it is important to know how to fix the MTP USB device driver problem in Windows 7 and above, first, you need to understand what caused it. Media Transfer Protocol, or MTP, is the main algorithm that allows Android devices to transfer media to your computer. The MTP USB driver is what enables the media or data transfer.
The reasons behind MTP USB device driver problems mainly concern the MTP driver itself. Below we have explained a few of the most common reasons:
- Outdated Drivers: If the MTP USB device driver problem arises, there is a high chance that the drivers related to MTP are outdated. Sometimes other outdated drivers can also start conflicting with the MTP USB device driver, causing it to fail.
- Incorrect MTP Device Settings: You may have configured the MTP device in a way that cannot recognize external devices. As long as incorrect settings persist, you cannot use an Android device on your computer.
- Faulty Android MTP Driver: A defective or corrupted Android MTP Driver can also cause the installation of the MTP USB device driver to fail when you connect your Android. The driver can be corrupted or damaged due to malware or heavy falls.
- Damaged USB Ports: In case of issues with your computer’s USB ports, connecting your Android device to your computer can lead to MTP USB device driver failure. A damaged USB port can also cause the drivers depending on it to get corrupted or damaged.
How to Fix MTP USB Device Driver Problem in Windows
If facing the MTP USB device driver problem, it is not a serious issue, as it can be resolved easily. A single search online will open up many fixes to resolve this issue. Given below are the five best solutions to help you find out how to fix the MTP USB device driver problem in Windows 7 in a matter of minutes:
1. Update MTP USB Device Driver
2. Change UAC Settings via Command Prompt
3. Repair Registry Settings
4. Run Hardware & Device Troubleshooter
5. Install MTP Porting Kit
1. Update MTP USB Device Driver
A corrupted or outdated MTP USB device driver is the most likely reason your Android cannot connect to your computer. Thus, the first thing you need to do is either update or reinstall the MTP USB device driver. EaseUS DriverHandy is the best tool to update and repair your Windows drivers. With it, you can easily scan, update and repair all drivers on your computer.
All of the drivers provided by EaseUS DriverHandy are original and completely safe. They are all certified by the Windows Hardware Quality Labs (WHQL) testing process of Windows.
Key Features:
- It will automatically scan all your Windows drivers and update all outdated ones.
- If any driver is damaged or corrupted, this tool will help you repair it using a one-click process.
- EaseUS DriverHandy also enables you to back up all of your drivers quickly and securely if needed.
- With this tool, you can pre-download and store all the important drivers if you intend to change your system or travel somewhere with internet issues.
Steps to Use EaseUS DriverHandy to Fix MTP USB Device Driver Problem
EaseUS DriverHandy has a clean and easy-to-understand interface, making running the MTP USB device repair process easier. The steps for how to fix the MTP USB device driver problem in Windows 7 and other versions are given below:
Step 1. Launch EaseUS DriverHandy on your PC and click «Scan» button.
Step 2. Choose «USB Drivers» under the «Peripheral Drivers,» and click «Rescan.»
Step 3. If there is anything abnormal, navigate to the Driver Statuas and update it by updating the corresponding driver.
EaseUS DriverHandy is one of the best driver updaters. It can also help you fix the following issues:
- Fix Windows 10 external speakers not working
- Fix the laptop USB mouse not working
- Fix the USB to HDMI adapter not working
- Fix the power surge on USB port
Whatever problems you face regarding driver updates, you can resort to EaseUS DriverHandy. It can meet all your needs and solve your problem efficiently.
2. Change UAC Settings via Command Prompt
The Use Account Control or UAC settings of your Windows are essential for it to work smoothly and securely. However, sometimes the UAC settings can block external devices from getting installed on your system if they are perceived as a threat. It can be due to bugs or other settings conflicts. Learn how to fix the MTP USB device driver problem in Windows 7/10/11 by changing UAC settings in CMD:
Step 1: Launch the Run function using the «Win + R» key and type «CMD.» Use the «Ctrl + Shift + Enter» key to open Command Prompt as administrator on your Windows computer.
Step 2: Now you will need to run the following command to change the UAC settings and resolve this issue:
«net localgroup Administrators local service /add«
3. Repair Registry Settings
Your computer’s registry settings can also be responsible for MTP USB device driver failure if set up improperly. If the registry settings are set not to recognize and install any external device, you cannot connect your Android device. Use the following steps to repair the registry settings to allow the installation of external devices:
Step 1: Use the «Win + R» key to open the Run function on Windows and type «regedit.» Now hit the «Enter» button to launch the Registry Editor.
Step 2: Here, click «HKEY_LOCAL_MACHINE» and navigate to «CurrentControlSet» through «SYSTEM.» Now, tap «Control» and locate «Class» to move there.
Step 3: Once you are in the «Class» tab, use «Ctrl + F» to open the search dialogue box and type «Portable Devices.» Click «Find Next» to search for the folder, and once it appears, delete the «UpperFilters» file if it is present there.
4. Run Hardware & Device Troubleshooter
There may be some bugs or glitches in your computer that are causing the MTP USB device driver installation to fail. Windows comes with many troubleshooters to resolve such problems. You will need to run the Hardware and Devices troubleshooter to resolve this issue. Here is how to fix the MTP USB device driver problem in Windows 7 and above:
Step 1: Right-click on your Windows Taskbar and select «Task Manager» from the ensuing menu. Now, click «File» and tap «Run new task.» Type «CMD» and check the box below to launch CMD as Administrator.
Step 2: In Command Prompt, run the following command to open the «Hardware and Devices» troubleshooter interface.
«msdt.exe -id DeviceDiagnostic«
Step 3: Click «Next» to run the Hardware and Devices troubleshooter and wait for it to complete. Afterward, try connecting your Android to see if the problem is resolved.
5. Install MTP Porting Kit
Installing MTP Porting Kit on your Windows is a great way to resolve the MTP USB device driver error. Doing it is especially helpful if other solutions haven’t resolved this issue. If you are a Windows 7 user, installing MTP Porting Kit will most likely resolve the MTP device problem. Given below are the steps needed to download and install MTP Porting Kit:
Step 1: Open your computer’s web browser and visit the Sofpedia website to download the MTP Porting Kit. Once it is downloaded, double-click the installer to start the installation process.
Step 2: Follow the on-screen instruction to complete the MTP Porting Kit installation process. Once it is done, connect your Android device to confirm if the issue is solved.
Note: MTP Porting Kit is no longer available on Microsoft Download Centre. Microsoft is the original developer of the MTP Porting Kit, which has incorporated it in the latest Windows versions.
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Conclusion
Being unable to transfer data from your Android to your computer will lead to many issues. Smartphones have limited storage, and you need to transfer data to your system. Regarding how to fix the MTP USB device driver problem in Windows 7/10/11, you mainly need to deal with MTP Device Driver. That’s why using EaseUS DriverHandy is the best solution to this and similar problems regarding drivers.
FAQs About How to Fix MTP USB Device Driver Problem
Have more questions about how to fix the MTP USB device driver problem in Windows 7/10/11? To satisfy your curiosity, below are answers to some commonly asked questions regarding it from the internet:
1. How do I fix my MTP USB driver?
To fix the MTP USB driver on your Windows, follow these steps:
Step 1: Use the search bar to find Command Prompt and select «Run as administrator» to launch it with admin authority.
Step 2: Run the «net localgroup Administrators local service /add «command to change the UAC settings to fix your MTP USB driver on Windows.
2. How to install the MTP driver in Windows 7?
To install the MTP driver in Windows 7, you have first to install the MTP driver installation file from this link. After this, run the installer and follow the on-screen instructions to install the MTP driver in Windows 7.
3. What is MTP USB device code 10 Windows 7?
In Windows 7, the MTP USB device code 10 is a Device Manager error that occurs when a device fails to start. It could occur for many reasons, like defective or outdated drivers, faulty USB ports, etc. The error can also appear if the device is incompatible with Device Manager.
This article guides you through the easiest and quickest solutions to the MTP USB device driver problem on your PC.
MTP, i.e., Media Transfer Protocol is a Picture Transfer Protocol (PTP) communications protocol extension to aid the automatic transfer of media files to and from your computer. However, sometimes you may encounter the MTP USB device driver when connecting a tablet device or phone to your PC for data transfer.
This error is, no doubt confusing, but easy to fix. Having experienced it ourselves, we studied it thoroughly to find the best possible solutions to this problem. However, it is helpful to understand what may have caused this issue in the first place before trying to solve it. Hence, let us get started by discussing the same.
Causes of the MTP USB Device Driver Failed Error
These factors may have contributed to the issue you are trying to solve.
- The MTP USB driver on your Windows 11/10/7 computer is outdated
- You have not configured the MTP device settings correctly
- The Android MTP driver is damaged or corrupted
- There is some problem with the USB ports
The above are the top reasons you may have experienced MTP USB device driver problems. Let us now walk you through the most suitable solutions.
Fixes for MTP USB Device Driver Error
You can solve the Windows 11/Windows 10 “MTP USB device driver failed” error in the following ways.
Fix 1: Check the USB port
Before performing any complex software-related troubleshooting, you can check your USB port to ensure the hardware is working properly. You can do this by trying another USB port. Try connecting the device to any other computer if the error continues to exist. However, if all things seem fine, you can continue with the following solutions.
Also read: How to Fix Power Surge on USB Port Error on Windows 10, 11
Fix 2: Change the UAC (User Account Control) settings
Sometimes, the User Account Control (UAC) settings may prevent external devices from functioning correctly, leading to the MTP USB device driver error. Hence, here is how to configure these settings to fix the problem.
- Firstly, you are required to access the search function using the Windows+S hotkey.
- Next, input cmd in the search text box on your screen.
- In this step, right-click the Command Prompt search result and choose Run as administrator from the context menu.
- Click Yes if you are asked for your permission to proceed further.
- Next, input the net localgroup Administrators local service /add command in the command line and press Enter.
- Lastly, reboot your PC after completing the above steps.
Fix 3: Get the updated MTP device driver downloaded and installed
Outdated MTP USB device drivers for Windows 10/11 are among the most common causes of the problem you are experiencing. However, a driver update can most certainly drive the issue away from your computer. You can update this and all other problematic drivers (other out-of-date drivers may also be responsible for the problem) automatically and safely using a renowned tool like Win Riser.
The Win Riser software installs up-to-date and compatible drivers with a single click and optimizes the PC performance with its incredible features. Junk cleaning, removal of invalid registry keys, and elimination of malware are some of these helpful features of Win Riser. Below are the simple steps you are required to take to use this software.
- Firstly, click the below download link to get the software setup.
- In this step, double-click the downloaded Win Riser setup file and follow the quick and easy directions to install the program.
- Allow Win Riser to scan your device for two to three seconds depending on your computer’s condition.
- Once the comprehensive PC scan is complete, select Fix Issues Now to solve all problems and download the MTP USB device driver’s update automatically.
- Lastly, reboot your PC to complete the process and save the changes.
Fix 4: Try repairing the registry settings
Improperly configured registry settings can be another reason you are experiencing an “MTP USB device driver failed” problem, as your settings are preventing the recognition and installation of external devices. Hence, you can take these steps to repair your registry settings to let your computer install external devices.
- To begin with registry settings repair, you are required to access the Run tool using the Win+R keyboard shortcut.
- Secondly, input regedit in the text box that appears on your screen and press Enter to open the registry editor.
- After opening the Registry Editor, click on HKEY_LOCAL_MACHINE and go to CurrentControlSet via SYSTEM.
- Next, click Control and navigate to Class.
- After entering the Class tab, launch the search box using the Ctrl+F hotkey, input Portable Devices in the “Find what” box, and click on the Find Next button.
- After the Portable Devices folder appears, get the UpperFilters file deleted if it is there in the folder.
Fix 5: Disable conflicting programs
Interference from other software (mostly security software) because of conflicting settings, overlapping functions, or other reasons can also cause MTP problems. Hence, you can disable the security or other background programs to solve the issue.
Fix 6: Update Windows
Windows updates fix common issues like the one you are struggling with. Thus, you can follow these directions to update Windows on your PC.
- Firstly, bring the settings panel on your screen using the Win+I keyboard shortcut.
- Next, choose Update & Security from the on-screen settings panel.
- In this step, you can click on the Check for updates button to let your computer detect the available operating system updates.
- Lastly, download and install the detected updates and restart your PC to apply the changes.
Fix 7: Get an MTP Porting Kit
Getting an MTP Porting Kit installed helped many users fix the issue. Hence, you can also try installing it by following the below directions.
- The first step is to navigate to the official website of Microsoft.
- Secondly, get the MTP Porting Kit downloaded.
- In this step, double-click on the MTP Porting Kit installation file to run the kit.
- Next, check whether you managed to solve the issue by plugging your device into the PC using a USB cable. If the issue persists, you can try the following fix.
Fix 8: Try hardware & device troubleshooting
Hardware-related computer glitches or bugs may be another culprit behind your problem. Hence, you can use the built-in hardware & device troubleshooting utility to get rid of the issue. Here are the steps to do so.
- Firstly, right-click the taskbar and choose Task Manager from the context menu that appears.
- Secondly, choose File from the Task Manager menu and select the option to Run new task.
- Next, input CMD and check mark the option to create this task with administrative privileges.
- After launching the Command Prompt as an administrator, input msdt.exe -id DeviceDiagnostic in the command line and press Enter.
- You can now run the hardware and devices troubleshooting and wait for the process to complete.
- Lastly, reboot your PC once you have completed the above process.
Also read: USB 3.0 Driver Download and Update for Windows 10, 11 PC
MTP USB Device Driver Failed Error Fixed
This article guided you through multiple fixes for the Windows 11/Windows 10 MTP USB device error. You can begin troubleshooting the issue with the first fix and continue moving down the solutions until the problem disappears. One of these solutions will do the trick. However, if you have any confusion or questions, please do not hesitate to ask us in the comments section.