Все способы:
- Способ 1: Использование штатного средства устранения неполадок
- Вариант 1: Приложение «Параметры»
- Вариант 2: «Панель управления»
- Способ 2: Исправление и сброс Microsoft Store
- Способ 3: Сброс кеша Магазина Windows
- Способ 4: Переустановка приложения
- Способ 5: Решение проблем с работой Центра обновления Windows
- Способ 6: Включение протокола IP версии 6 (TCP/IPv6)
- Способ 7: Проверка целостности системных файлов
- Вопросы и ответы: 3
Обратим ваше внимание на то, что в версии LTSC, которая рано или поздно будет выпущена компанией, а также в некоторых пиратских сборках Windows 11 Microsoft Store вовсе отсутствует или создателями специально удалены определенные файлы, отвечающие за его интеграцию в ОС и запуск. В таких случаях, скорее всего, ни один из приведенных ниже способов не поможет. Обладателям нелицензионных сборок рекомендуем использовать только оригинальные версии операционных систем, чтобы таких проблем с доступом к стандартным приложениям не возникало.
Способ 1: Использование штатного средства устранения неполадок
В Windows 11, как и в предыдущих версиях данного семейства операционных систем, есть встроенное средство устранения неполадок, позволяющее решить популярные проблемы, связанные с работой программных компонентов или комплектующих. Среди них есть инструмент, сосредоточенный на восстановлении работы приложений из Microsoft Store, но вместе с этим он проверит и работоспособность самого магазина, устраняя самые поверхностные проблемы. Выполняется это быстро и в автоматическом режиме, поэтому мы и советуем обратиться к данному методу в первую очередь.
Вариант 1: Приложение «Параметры»
Сначала рассмотрим метод запуска соответствующего средства устранения неполадок через привычное для обладателей новой версии ОС приложение под названием «Параметры». В нем понадобится найти всего один раздел и выбрать в нем нужный инструмент.
- Откройте меню «Пуск» и в списке закрепленных значков отыщите «Параметры». Нажмите по нему левой кнопкой мыши, чтобы перейти к необходимому окну.
- В нем на панели слева выберите раздел «Система», опуститесь по плиткам и нажмите по той, у которой название «Устранение неполадок».
- Откроется следующее окно, в котором нужно найти пункт «Другие средства устранения неполадок».
- Наконец, на экране отобразятся все доступные инструменты, среди которых вас интересует «Приложения из Магазина Windows». Нажмите кнопку «Запуск», для начала проверки через данный встроенный в Виндовс компонент.
- Ожидайте окончания сканирования и выполните рекомендации, которые будут показаны в окне. Если неполадки не найдены или советы не принесли должного результата, приступайте к выполнению следующих методов данной статьи.
Вариант 2: «Панель управления»
Если по каким-то причинам запуск средства устранения неполадок по описанной инструкции невозможен, понадобится воспользоваться более старым вариантом — обратиться к «Панели управления», в одном из разделов которой собран весь список исполняемых файлов, отвечающих за запуск средств устранения неполадок.
- Откройте меню «Пуск» и через поиск отыщите «Панель управления».
- В новом окне среди значков будет «Устранение неполадок» — нажмите по данному пункту левой кнопкой мыши.
- Теперь вам нужна кликабельная надпись «Просмотр всех категорий», расположенная на панели слева.
- В списке всех средств устранения неполадок отыщите «Приложения из Магазина Windows» и дважды щелкните по нему ЛКМ для запуска.
- Подтвердите запуск сканирования и следуйте отобразившимся на экране инструкциям.
Способ 2: Исправление и сброс Microsoft Store
Для стандартных приложений в Windows 11 доступен специальный системный инструмент, отвечающий за исправление и сброс. Он пригодится в тех случаях, когда программы не запускаются или работают с ошибками, что актуально и в рассматриваемой ситуации. Давайте разберемся с тем, где отыскать необходимые кнопки и как происходит это самое исправление со сбросом.
- Снова откройте приложение «Параметры», как это было показано выше. На этот раз выберите раздел «Приложения» и нажмите по плитке «Приложения и возможности».
- Далее в списке приложений отыщите «Microsoft Store», нажмите по значку с тремя точками справа от надписи и из появившегося контекстного меню выберите пункт «Дополнительные параметры».
- В новом окне среди кнопок управления приложением найдите «Исправить».
- Нажмите ее и ожидайте окончания восстановления. После этого вы можете снова попробовать запустить Магазин и проверить, будет ли он работать на этот раз.
- Если произведенные только что действия не принесли нужного результата, понадобится выполнить сброс, нажав другую кнопку с соответствующим названием.
Способ 3: Сброс кеша Магазина Windows
Есть еще одна системная утилита, которая позволяет восстановить работоспособность Microsoft Store. Она сбрасывает весь кеш, то есть удаляет накопившиеся файлы, которые и могут вызывать различные системные ошибки. Вам не понадобится выполнять никаких настроек вручную, нужно только запустить саму утилиту. Для этого откройте «Выполнить», используя стандартное сочетание клавиш Win + R. В поле ввода вставьте WSReset.exe и нажмите Enter для применения команды.
Пройдет несколько секунд, после чего будет запущено окно магазина приложений. Загрузка может занять больше времени, чем это происходит обычно, поэтому наберитесь терпения и дождитесь загрузки главной страницы. Если окно так и не откроется или снова появятся знакомые ошибки, переходите к другим методам этой статьи.
Способ 4: Переустановка приложения
Все предыдущие методы подразумевали стандартное исправление работы приложения, а также позволяли сбросить его данные. Если ничего из предложенного не помогло, можно попробовать полностью переустановить Microsoft Store, выполнив для этого несколько консольных команд. Данный процесс удалит все связанные файлы и установит чистую версию Магазина.
- Щелкните по «Пуску» правой кнопкой мыши и из появившегося контекстного меню выберите пункт «Терминал Windows (Администратор)».
- После загрузки консоли вставьте туда команду
Get-AppxPackage Microsoft.WindowsStore | Remove-AppxPackageи нажмите Enter для подтверждения удаления пакетов. - Через несколько секунд на экране появится следующая строка ввода, куда нужно вставить уже другую команду, которая имеет вид
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}. Снова нажмите Enter и ожидайте завершения получения последней версии Магазина Windows. - Теперь вы можете отыскать исполняемый файл Microsoft Store в меню «Пуск», запустить его и проверить работоспособность приложения.
Способ 5: Решение проблем с работой Центра обновления Windows
Иногда проблемы с работой Microsoft Store вызваны отсутствием каких-либо системных обновлений. В большинстве случаев они устанавливаются автоматически, но если этого не происходит, понадобится вручную запустить поиск апдейтов. Перед этим мы сразу сбросим службу, отвечающую за работу «Центра обновления», чтобы превентивно решить возможные трудности с поиском новых файлов.
- Снова запустите «Командную строку», используя для этого кнопку из контекстного меню «Пуск».
- Введите команду
net stop wuauservдля остановки службы «Центра обновления Windows». - Если появилось уведомление о том, что служба не запущена, просто игнорируйте его и переходите далее. Вставьте команду
move c:\Windows\SoftwareDistribution c:\Windows\SoftwareDistribution.bakи подтвердите ее ввод, нажав клавишу Enter. - Только что вы переименовали папку, отвечающую за поиск обновлений, сделав тем самым из нее резервную копию. Это позволило сбросить настройки компонента и вернуть его к исходному рабочему состоянию. Остается только запустить остановленную ранее службу, что осуществляется командой
net start wuauserv. - Как только на экране появятся уведомления о том, что служба успешно запущена, можете закрывать окно с консолью и переходить к следующему шагу.
- Откройте приложение «Параметры», выберите раздел «Центр обновления Windows» и запустите поиск апдейтов. Если новые файлы будут найдены, установите их, перезагрузите ПК и проверьте работоспособность Microsoft Store.
Способ 6: Включение протокола IP версии 6 (TCP/IPv6)
Этот метод актуален в тех ситуациях, когда при запуске Microsoft Store пользователь получает ошибку сети. Изредка это может быть вызвано отключенным компонентом протокола IP версии 6 (TCP/IPv6), который находится в параметрах адаптера. Активировать его можно через свойства используемого адаптера, что осуществляется следующим образом:
- Откройте утилиту «Выполнить», используя для этого уже знакомую комбинацию клавиш Win + R. В поле ввода вставьте команду
ncpa.cplи нажмите Enter для ее применения. - В новом окне среди списка всех сетевых адаптеров найдите тот, к которому сейчас подключен ваш интернет. Щелкните по нему дважды левой кнопкой мыши.
- Вы будете перенаправлены в меню «Состояние», где необходимо нажать по кнопке «Свойства».
- В «Свойствах» остается только найти компонент «IP версии 6 (TCP/IPv6)» и поставить возле него галочку. Для выхода из данного окна нажмите «ОК», затем перезагрузите ПК или текущее сетевое подключение и проверьте работу Магазина Windows.
Способ 7: Проверка целостности системных файлов
Очень редко проблемы с Microsoft Store наблюдаются из-за повреждения системных файлов, которые связаны с самим приложениям, но являются другими частями операционной системы. Как раз из-за этого сброс или переустановка Магазина не дает никакого положительного эффекта. Тогда стоит попробовать запустить стандартное средство проверки целостности системных файлов. Оно должно выявить ошибки и исправить их автоматическом режиме. Более детально об этой теме написано в другом материале на нашем сайте по следующей ссылке.
Подробнее: Использование и восстановление проверки целостности системных файлов в Windows
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Encountering the frustrating problem of the Microsoft Store not opening in Windows 11 can hinder your ability to access and install apps, games, and other software from the official Microsoft marketplace. However, there are several troubleshooting steps you can undertake to fix this issue and restore the functionality of the Microsoft Store. In this guide, we will explore various solutions to fix the problem, ranging from basic checks to more advanced troubleshooting techniques. By following these steps, you can hopefully you can fix Microsoft Store won’t open in Windows 11 issue to efficiently use Microsoft Store like before.
Page Contents
Fix 1: Use the Troubleshooter App
Open Settings by pressing the Win + I keys.
Next, click on System and then click on Troubleshoot.
Now click Other Troubleshooters and then click on Run in the Windows Store Apps section.
Now, the app will start detecting the problems and the troubleshooter will remove them.
Fix 2: Reset the Microsoft Store App
Open Settings by clicking Win + I keys.
Then click on Apps > Installed apps.
Next, click on three dots in the Microsoft Store.
Then select Advanced options and then Reset.
Fix 3: Check your Date and Time settings to fix Microsoft Store won’t open in Windows 11
Open Settings by pressing Win + I keys. Then click on Time & language.
Next, click on Date & time.
If your system’s date is incorrect, then toggle Set time automatically to off. Then click on Set the date and time manually and then Change.
After setting the correct date and time, you can toggle settings to automatic.
Fix 4: Update the Microsoft store
Click on Start or Windows button. Then click on Microsoft Store.
Next, click on Library.
Then click on Get updates.
Fix 5: Reset Microsoft Cache
Open the Run dialog box by pressing Win + R keys.
Then type wsreset.exe and press Enter key.
You will see an empty Command Prompt. In a few seconds, the command line will close automatically.
Fix 6: Restore your old settings
In the search bar of the start menu type “system restore” and then select Create a restore point.
Now in the System Protection tab, click on System Restore.
Next, select Recommended Restore and click on Next > Finish.
Fix 7: Check the Internet connection to fix Microsoft Store won’t open in Windows 11
If you’re encountering the issue of the Microsoft Store not opening in Windows 11, one of the initial troubleshooting steps you can take is to check your internet connection. A stable and reliable internet connection is crucial for the Microsoft Store to function properly. Begin by ensuring that your computer is connected to the internet and that the connection is active. You can try opening a web browser and visiting a few websites to verify internet connectivity. If you’re using a Wi-Fi connection, make sure you’re within range of the router and that there are no signal interferences. Additionally, you can try restarting your router or connecting to a different network to see if the problem persists. By confirming a stable internet connection, you eliminate a potential cause of the issue and can proceed to explore other troubleshooting solutions if necessary.
Fix 8: Check the Proxy Settings
Open Settings by clicking Win + I keys.
Then select Network & Internet.
Next, click on Proxy.
Now click on Set up next to Use a proxy server option.
Toggle Use a proxy server to Off.
VIDEO GUIDE AVAILABLE
For further help on this issue, you can also refer to this video fix:
That’s it!
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- Fixed: Microsoft Store App Keeps Crashing In Windows 11
By Sarah |
Last Updated
When trying to open or use the Microsoft Store (formerly known as Windows Store) app on Windows 11, some users are disappointed. Why? That is because they find the app keeps crashing at startup or during usage. This page on MiniTool website will discuss the Microsoft Store keeps crashing problem and shows you several effective solutions.
As you know, Microsoft has spent a lot of time updating its system: improving the apps, adding new features, and optimizing the overall performance. For instance, Microsoft redesigned its digital distribution platform called Microsoft Store (also known as Windows Store previously). Microsoft Store is always the center for distributing Universal Windows Platform apps. Every time when Windows users need to get new apps or update their installed apps, they’ll think of Microsoft Store.
How To Use The New Microsoft Store In Windows 11: Tips & Tricks?
Microsoft Store Keeps Crashing on Windows 11
However, various Microsoft Store problems occur while people are using it. One of the most commonly talked issues is Microsoft Store keeps crashing Windows 11. Some users reported this issue at startup while others encountered this problem when they’re using the Microsoft Store app on Windows 11 devices.
- Some users find their Windows 11 Microsoft Store not opening or Windows 11 Microsoft Store not loading when trying to access it for app download/update.
- Other users said their Microsoft Store hanging or crashing apps while in use.
Users are not able to download or update their favorite games and apps when the Microsoft Store app has troubles. This will be very disappointing so they need to fix the problem as soon as possible.
Tip: In order to prevent your data from being damaged/deleted by unexpected issues like Microsoft Store freezing or crashing, you should back up your system/disk/data regularly. Besides, you may need to prepare a data recovery tool so that you can use it to recover missing files when needed.
MiniTool Power Data Recovery TrialClick to Download100%Clean & Safe
What Causes Microsoft Store to Crash on Windows 11
There are the top reasons that may lead to Microsoft Store not opening in Windows 11 or Microsoft Store freezing, hanging, and crashing in Windows 11.
- Overloaded or corrupted Microsoft Store cache
- Microsoft Store out of sync issues
- Damaged UWP application dependencies
- Microsoft Store Hotfix installation problem
- Windows Update problems
- Microsoft Store or system installation glitch
- Damaged or missing system files
- Incorrect date and time on Windows 11
Effective Solutions to Microsoft Store Keeps Crashing in Windows 11
Please do the following things before fixing Microsoft Store crashing and freezing.
- Check your internet connection.
- Make sure you sign in with the correct Microsoft account.
- Check the computer’s time and modify it if it’s not correct.
- Make sure your antivirus tool is not blocking Microsoft Store.
- Check the proxy settings; don’t use a proxy server.
- Unsubscribe and re-register all the Microsoft Store apps.
Solution 1: Clear the Cache of Microsoft Store
- Open Run as you usually do.
- Type exe into the textbox and click on the OK button below.
- A black window will show up and you should wait for the command to finish (it lasts for a few seconds).
Solution 2: Update Microsoft Store
You should try to update the Microsoft Store app by following steps:
- Open Microsoft Store app.
- Click on the three dots button in the upper right corner.
- Select Downloads and updates from the menu.
- Click Get updates and wait.
Solution 3: Run Windows Troubleshooter
- Open the Settings app as you usually do.
- Select System -> Troubleshoot -> Other troubleshooters.
- Locate the Windows Store Apps and click Run.
- Wait for the scan and follow the instructions to continue.
Other fixes you can try when Microsoft Store still keeps crashing Windows 11:
- Repair or reset Microsoft Store via Settings -> Apps -> Apps & features -> Advanced options.
- Perform a clean boot in Windows 11.
- Reinstall the Windows Store app package.
- Create and sign in with a new user account.
- Perform DISM and SFC scans on your computer.
- Update to the latest version of Windows 11.
- Repair install or clean install your system.
How To Use The DISM Command Tool In Windows 11?
About The Author
Position: Columnist
Sarah has been working as an editor at MiniTool since she graduated from university. Sarah aims at helping users with their computer problems such as disk errors and data loss. She feels a sense of accomplishment to see that users get their issues fixed relying on her articles. Besides, she likes to make friends and listen to music after work.
Microsoft Store Not Working or Force Closing in Windows 11 PC. Here are the Best Methods to Fix Microsoft Store Not Opening in Windows 11 Computer.
After updating to Windows 11, some users are reporting that Microsoft Store is not opening. In this guide, I bring you some easy troubleshooting methods to fix the issue of the Microsoft Store not working or opening issues in Windows 11.
Installing and updating the apps on your computer should be done using the Microsoft Store app. It is the most secure way to have any app on your computer.
Some of the common reasons why the Microsoft Store is not opening in Windows 11 can be due to poor internet connectivity, users not signed in to the Microsoft Store, the Microsoft’s store app may have some bugs, or it can be some bug in the current build of Windows 11 OS. Other common reasons for the Microsoft Store not opening in Windows 11 can happen due to incorrect date and time of the computer.
Also, if the Microsoft Store cache has been storing a lot of information, then over time, that will pile up into junk and start consuming memory of the system. This may also interfere with the proper working of the Microsoft Store app. Let us look at the best methods to Fix Microsoft Store App Not Working in Windows 11.
Fix 1. Log in to Your Microsoft Account
Ensure that you are logged into your correct Microsoft account before using the Microsoft Store app. It should be the same email ID using which you have created your Microsoft user account for your computer. If you are not signed in to the Microsoft Store app, it will not open on Windows 11.
If you haven’t signed in yet, to do so, follow the steps below.
- Press Windows + I to open the settings section.
- On the left-hand panel, click on Accounts.
- At the top of the screen, you should see an option to log in case you are not logged in.
Fix 2. Update Windows 11 OS
Microsoft regularly rolls out updates for the Windows OS. Also, the operating system is new. So, there may be some bug in the current build that may require a fix.
Hence, install the latest update whenever it is available.
- Press Windows + I to get to the system settings.
- On the left side panel, click on Windows Update.
- Then click on Check for Update.
- If an update is available and your computer is connected to the internet, the system will automatically install the update.
After restarting the PC, try to access the Microsoft Store.
Fix 3. Are You Connected to the Internet?
Without internet connectivity, you cannot use the Microsoft Store app. You will see a ‘You are not online’ message like the screenshot I have shared below.
So, check your internet connection, try to switch to WiFi, or get help from your ISP.
Fix 4. Set Automatic Time on Windows 11 PC
Microsoft Store may not open if the time and date are all messed up on your computer. It may happen due to some technical snag while your PC was upgrading from Windows 10 to Windows 11.
Instead of manually setting up the time and date, enable the option to automatically update time and date in your computer.
- Open Windows setting by pressing Windows + I.
- On the left side panel, navigate to Time and Language and then click on it.
- Next, click on Date & Time to expand it.
- Besides the option Set the time automatically, click on the toggle to enable this option.
- Restart the PC and now try to open the Microsoft Store app.
Fix 5. Use Native Troubleshooting for Microsoft Store app
There is a dedicated troubleshooting feature for the Microsoft store app as it is an application like any other standalone application in Windows 11.
To use this troubleshooting,
- Press Windows + I key combination to open the Windows 11 settings.
- On the left side column, click on System.
- Next, on the right-hand side, there will be an option Troubleshoot. Click on it.
- Now, click on Other troubleshooters.
- Under other troubleshooters, navigate to Windows store apps. Click on Run.
- At this point, Windows operating system will automatically hunt for the troubles and fix them, after which you should be able to access the Microsoft Windows store app in windows 11.
Fix 6. Clear the Cache of the Microsoft Store app
To get rid of the accumulated junk files, the Microsoft Windows store app cache should be cleared. And to do that,
- Press Windows + R key combinations.
- The Run dialog box will open.
- Type wsreset.exe and hit enter.
- The system will close for a while and after which the Microsoft Windows store will open up. Try to use it, and it should now open normally.
Fix 7. Repair the Microsoft Store app
There is also a tool provided in the window settings to repair the Microsoft store app in case it is not functioning as intended.
- Open Windows settings.
- On the left-hand panel, click on Apps.
- Now on the right side, click on Apps and Features.
- Navigate to the Microsoft store.
- Click on the 3-dot button beside the Microsoft store.
- Select Advanced Options.
- Under Reset, click on the button Repair.
After fixing the Microsoft Store app, it should now work smoothly.
Fix 8. Try to Reset the Microsoft Store app
Along with the repair option, there is also an additional option to reset Microsoft’s store application. Doing this will remove all the existing app data, and you’ll be required to sign in to the Microsoft store once again.
- Press Windows +I to open the settings.
- Click on Apps on the left-hand side panel.
- Click on Apps and features.
- Click the 3-dot button beside the Microsoft store and select Advanced options.
- Now click on Reset.
9. Clear the Local Cache Folder of the Microsoft Store
Here is an alternative troubleshooting tip if resetting the Microsoft Store cache did not work for you. You can manually refresh the local cache folder of the Microsoft Store.
- Launch the Run box by pressing Windows + R.
- Enter the following command and press enter.
%userprofile%\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache
- The Local Cache Folder will open in the File Explorer. Select all the files in it and press Shift + Delete to delete them permanently.
- Launch the Microsoft Store, and you should see your purchased apps.
Sign in to the Microsoft store after the reset process is over. Now, you should be able to access the Microsoft Store on Windows 11.
10. Uninstall and Reinstall Microsoft Store on Your PC
Your last resort is to uninstall and reinstall the Microsoft Store. Carry this troubleshooting out when none of the other mentioned tips fixed the issue.
- Launch the Windows PowerShell with administrator permission.
- Enter the following command
Get-AppxPackage -allusers WindowsStore | Remove-AppxPackage
- Press enter and close the PowerShell.
- Restart your PC.
- Launch the Windows PowerShell once again.
- Now, enter the following command to reinstall the Microsoft Store on your PC.
Get-AppxPackage -AllUsers Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
- Press enter key to execute the command.
- Close the Windows PowerShell window.
So, if Microsoft’s store app is not opening in Windows 11, then try the troubleshooting methods explained in the guide. It will help you out for sure.
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Some Windows 11 are reporting that the Microsoft Store version present on the new OS keeps crashing whenever they open the view page of an application or game. With some users, this issue only occurs with certain app listings, while others are unable to visit any game or app listing without the Store interface crashing.
After investigating this particular issue thoroughly, it turns out that there are certain common scenarios that will produce this error on Windows 11. Here’s a list of potential culprits that might be responsible for this error code:
- Windows Store Hotfix not installed – Since Windows 11 became available to insiders, Microsoft has released a couple of hotfixes aimed at resolving interface-breaking bugs that plagued the Microsoft Store. If you have pending updates waiting to be installed on Windows 11, chances are all you need to do in order to fix this issue is install the pending Windows Updates.
- Corrupted Windows Store cache – One of the most common instances that will produce this error is badly cached data that is interfering with the functionality of the Windows Store. If you find yourself in this scenario, a simple Windows Store cache reset should be enough to fix the issue and allow you to visit the dedicated app and game listings.
- Corrupted UWP application dependencies – Keep in mind that on Windows 11, all native applications (UWP apps) share a common infrastructure. This infrastructure includes common dependencies that multiple apps might use at the same time. If this issue occurs due to a corrupted dependency, you can fix the issue by running the Windows Apps troubleshooter and applying the recommended fix
- Glitched Windows Store installation – It’s also possible to experience this issue due to a problem that affects the entire fleet of UWP applications. Several users that found themselves in a similar scenario have confirmed that they finally managed to fix the issue permanently after running a Powershell command capable of re-registering the common App Manifest that every UWP app uses.
- Date and time are not correct – Keep in mind that your operating system might have trouble verifying the integrity of your UWP (Universal Windows Platform) apps if the time and date on your local computer don’t match the values expected by the Microsoft server. In this case, you can fix the issue by setting the date and time to the correct values.
- System File Corruption – It’s not uncommon to deal with this issue in situations where some kind of system corruption ends up affecting the Microsoft Store component. In situations like this one, the best course of action is to deal with the system file corruption by running scans with utilities like SFC and DISM. In more serious circumstances, you might need to for a repair install procedure.
Now that you are familiar with every scenario that could potentially trigger this behavior on Windows 11, let’s get to the troubleshooting part.
Follow the methods below for step-by-step instructions on fixing this issue. We got these fixes from other users confirming their effectiveness on the interwebs.
Install every pending Windows 11 Update
Keep in mind that Microsoft has already released hotfixes for this particular issue a couple of times in the past. As of now, the new Microsoft Store is still in preview mode on Windows 11, so glitches like this are to be expected.
However, if you have pending updates waiting to be installed, it’s possible that the hotfix for this particular issue is waiting to be installed.
So before doing anything else, go over to the Windows Update interface and ensure that every pending update (especially cumulative & feature updates) is installed. If Microsoft has just released a hotfix for this particular issue, installing every pending update should resolve the issue automatically.
In case you find yourself in this particular scenario, follow the instructions below to install every pending Windows Update on Windows 11:
- Open up a Run dialog box by pressing Windows key + R. Once you’re inside the Run box, type ‘ms-settings:windowsupdate‘ and press Enter to open up a Run dialog box.
Opening the Windows Update screen on WIndows 11 - Once you’re prompted by the User Account Control, click Yes to grant admin access.
- Inside the Windows Update screen, scroll down to the right-hand pane and click on Check for Updates.
Check for Windows Updates on Windows 11 - Wait until the initial scan is complete, then go ahead and install every pending update (as instructed) and reboot your PC when instructed to do so.
- Once the next startup is complete, repeat the action that was previously causing the Microsoft Store crash and see if the problem is now fixed.
In case the Microsoft Store component still crashes when you try to access a dedicated listing, move down to the next potential fix below.
Reset the Windows Store Cache
Badly cached data is probably the most common culprit that is known to cause this sort of behavior with the Microsoft Store on Windows 11.
And even though cached files are very important for your Microsoft Store installation (they boost the response times and overall performance), removing them will not produce any underlying issue with the store component – after all, you are not able to use Windows Store properly anyways if you’re encountering this issue.
Fortunately, you won’t be required to do this manually – You can simply use a troubleshooting tool called WSReset.exe to reset and clear the Windows Store without changing the account settings or deleting the installed apps.
All you need to do is run this tool in an environment with administrative privileges and all the corrupted cached data that might be affecting the behavior of the Windows Store should be cleared.
Follow the instructions below to reset the Windows Store cache via the WSreset.exe utility:
- Press Windows key + R to open up a Run dialog box.
- Inside the Run box, type ‘wsreset.exe’ inside the text prompt, then press Ctrl + Shift + Enter to open up this utility with admin privileges.
Performing a WSReset - When you’re prompted by the User Account Control prompt, click Yes to grant admin access.
- Inside the elevated command prompt, the utility will automatically run and clear the cached data of your Windows Store installation.
- After 10 seconds or so (depending on your storage capabilities) the window will automatically close and Microsoft Store will open automatically.
- Once the Microsoft Store is opened once again, repeat the action that was causing the utility to crash previously and see if the problem is now fixed.
In case the Microsoft Store utility still crashes when you open a dedicated app or game listing, move down to the next potential fix below.
Running the Windows Apps Troubleshooter
Keep in mind that all native applications that are running on UWP (Univeral Windows Platform) have a set of common dependencies that they share with the main store component (Microsoft Store).
Under certain situations (after a bad update, after some type of file corruption), you can expect these shared dependencies to become corrupted and affect the app retrieval process – in scenarios like this one, the best course of action is to run the Windows Apps Troubleshooter and allow the automated repair component to take care of the issue.
Note: The Windows Apps Troubleshooter is a repair component that is packed to the brim with automated repair strategies that can be applied if a recognizable scenario is discovered.
If you haven’t tried this operation yet, follow the instructions below to run the Windows App Troubleshooter and apply the recommended fix to repair every shared dependency:
- Open up a Run dialog box by pressing Windows key + R. Next, type ‘ms-settings:troubleshoot’ inside the text box, then press Enter to open up the Troubleshooting tab of the Settings menu.
Opening the Troubleshoot menu - Once you’re inside the Troubleshoot window, move to the right-hand pane, then click on Other troubleshooters at the bottom of the screen.
- Inside the dedicated Other Troubleshooters menu, scroll down all the way to the bottom of the screen and click on the Run button associated with Windows Store Apps.
Running the Windows Apps troubleshooter - Once the Windows Store App troubleshooter is open, wait until the initial scan is complete and see if a viable fix is identified.
- If you are presented with a repair method, apply it by clicking on Apply this fix.
Apply this fix Note: Keep in mind that depending on the type of fix that gets recommended, you might be required to follow a series of manual instructions in order to apply the fix.
- Once the fix is finally successfully applied, reboot your Windows 11 computer and see if the problem is now fixed.
In case the same kind of issue is still occurring and you’re still unable to open dedicated Windows Store listings for apps or games, move down to the next potential fix below.
Reinstall the Windows Store app package
In certain situations, you can expect this issue to occur due to an App package issue that affects the entire fleet of UWP applications. Situations like this one cannot typically be resolved by simply resetting the main Store component from the UI menu of Windows 11.
If you find yourself in this scenario, the best course of action is to run a command (with admin access) that’s capable of removing the Microsoft Store app package from every account and force the package to clean re-install.
This can be achieved by using a custom Get-AppxPackage command in an elevated Powershell window. Other users dealing with a similar issue have confirmed that the problem was resolved entirely after reinstalling the Windows Store app package via the Windows Terminal app.
To deploy the same kind of fix, follow the instructions below:
- Press Windows key + X to open up the context menu of the taskbar interface.
- From the context menu of the taskbar, click on Windows Terminal (Admin) from the list of available options.
Opening the Windows Terminal app - Once you’re prompted by the User Account Control (UAC) window, click Yes to grant admin access.
- As soon as you’re inside the elevated Windows Terminal interface, type or paste the following command and press Enter to run it:
Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} - Once the command is successfully processed, restart your PC and wait for the next startup to complete before re-trying the same action that was previously causing the Microsoft Store listings to crash.
If the same kind of issue is still occurring, move down to the next potential fix.
Change Date and Time to correct values
If none of the methods above have proven to be effective in your case, the final thing that you should investigate is your system clock.
As it turns out, if the time and date values of your local system are different than the ones expecting by the Microsoft Store server, you might be prevented from accessing personalized listings of Windows Store apps and games – you can get to the home screen, but you won’t be able to make it to the dedicated page.
Fortunately, if you find yourself in this particular scenario, the fix is simple – you need to change the date and time to the correct values so the MS server won’t object to your connection.
If you don’t know how to adjust the date and time to the correct values, follow the instructions below:
- Start by ensuring that your PC is connected to the internet.
- Next, press Windows key + R to open up a Run dialog box. Inside the run box that just appeared, type ‘timetable.cpl’ and press Enter to open up the Date & time panel.
Opening the TimeDate screen on Windows 11 - Once you’re inside the Date & time window, start by accessing the Internet Time tab, then click on Change settings.
Changing the date & time settings - Once you’re prompted by the User Account Control (UAC), click Yes to grant admin access.
- Inside the Internet Time settings, start by checking the box associated with Synchronize with an Internet time server.
Synchronize with an Internet time server - Next, set the server to time.windows.com and click on Update Now.
- Once the setting is enforced, return to the main Date & Time tab, then click on Change time zone and start by ensuring that you’re using the correct timezone while keeping mind of your current geolocation.
- Once you’ve done this, click on Change date and time to ensure that the date is successfully set.
Setting the correct date and time - Finally, make your adjustments and hit Apply to make the modifications permanent.
- Reboot your compute and wait for the next startup to complete.
- Once your Windows 11 computer boots back up, open the Microsoft Store and attempt to open up the same dedicated app listing that was previously crashing the store component. If the problem was occurring due to the date & time values, the issue should now be resolved.
Run DISM and SFC Scans
If you come this far without any progress as you’re still seeing how the Microsoft store component crashes every time you get to a dedicated app listing, you need to start considering a scenario where this behavior is caused by some kind of system file corruption.
When troubleshooting this issue, our advice is to start with the options that won’t touch your personal data and user preferences – DISM (Deployment Imaging and Servicing Management) and SFC (System File Checker) scans.
Note: Both of these utilities are capable of replacing corrupted system files with healthy equivalents, but they do things differently, which makes them ideal to run in tandem.
If you’re looking for step by step instructions on deploying both of these types of scans, follow the instructions below:
- Press Windows key + R to open up a Run dialog box.
- Next, inside the Run box, type ‘cmd’ inside the text box, then press Ctrl + Shift + Enter to open up an elevated Command Prompt.
Opening up a CMD scan - When you’re prompted by the User Account Control, click Yes to grant admin access.
- Once you’re inside the elevated CMD prompt, type the following command and press Enter to initiate a SFC scan:
sfc /scannow
Note: SFC makes us of a locally cached copy that’s capable of replacing corrupted system files with healthy equivalents. No internet access is needed to run this utility.
- Once the SFC scan is complete, reboot your computer and wait for the next startup to complete before opening up another elevated CMD prompt (follow step 1 again).
- After you return to the elevated command prompt window, type the following command to initiate a DISM scan:
DISM /Online /Cleanup-Image /RestoreHealth
Note: DISM will require a stable Internet connection. Instead of using a locally stored cached to replace corrupted Windows files, it uses a sub-component of Windows Update to download healthy equivalents for this system files that need to be replaced.
- Once the DISM scan is completed, reboot your PC one final time and see if the Microsoft Store component is now fixed.
In case the same problem is still occurring, move down to the final potential fix below.
Repair install (in-place upgrade) or Clean install
If none of the methods above have worked in your case, the potential fix left is the nuclear solution – replacing every involved system file dependency with a healthy equivalent.
In case you’re dealing with some kind of system file corruption, going for a clean install or repair install (in-place upgrade) are your only options left.
- Repair install (in-place upgrade) – If you can go this route, this is our official recommendation if you’re forced to resort to this particular scenario. A repair install (in-place upgrade) will only touch the system files (while keeping your personal files, user preferences apps & games)
- Clean install – Clean install might be the better option if certain kernel processes are affected, but the drawback is that by clean installing you’re essentially wiping out every bit of personal data stored on the OS drive. But be warned that if you go this route, you will lose any personal data.