Itunes windows 10 проблемы

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The aim of this user tip is to provide iTunes removal and repair steps along with related advice all in one place, and to help avoid a complete reinstallation where it is not necessary. The key steps are in various boxes below. Some may not apply to your computer, but if they do you may save yourself some work over the full removal and reinstallation instructions given in the second box. Scroll down or click the further information link for additional help with installing or fixing any post-install problems, or review the list of support documents at the end in case one of them may help you.

• iTunes launch errors caused by QTMovieWin.dll
• Removing and reinstalling iTunes and other software components
• iTunes launch errors caused by iAdCore.dll
• Install missing components
• Missing MSI errors
• Further information
• QuickTime
• iTunes installers
• Support documents

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Applies to errors such as:

• Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll
• The procedure entry point ?fastFree@***@@YAXPAX@Z could not be located in the dynamic link library JavaScriptCore.dll

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The general troubleshooting advice when iTunes fails to install properly (and reinstalling or repairing it does not work) is to remove not only iTunes but all related components, reboot, remove the target installation folders and reinstall.

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Some users may need to go through the above process more than once before it is successful.

Note 1#

Some users may find that a particular component such as Apple Mobile Device Support or Apple Application Support will not uninstall or generates a missing .msi error. In such cases try the section Missing MSI errors below, or continue to remove the components that will uninstall, then proceed to the named folder removals. Alternatively try the Microsoft troubleshooter at Fix problems that block programs from being installed or removed. Third-party AirPrint support services may also prevent Bonjour from being removed. If so these should be uninstalled first. It may also help to temporarily disable anti-virus software and/or the Windows User Account Control feature (Turn UAC on/off) while repairing software. See also HT3960: iTunes for Windows: Background processes installed on Windows XP, Vista, and 7 (archive copy) for a list of processes that might need to be halted while attempting to uninstall components of iTunes.

Note 2#

MobileMe is a discontinued service and the control panel should be removed if present. Not doing so could cause Microsoft Outlook to freeze and/or issue error messages. See HT2992: MobileMe: Uninstalling the MobileMe Control Panel for Windows for details (archive copy). The Microsoft troubleshooter at Fix problems that block programs from being installed or removed. may be able to remove MobileMe if you cannot find an entry to uninstall.

Note 3#

The utility Unlocker may be able to reveal which processes are preventing you from deleting folders and either close the locking handle or force delete the folder. Note that GoogleSafeBrowsing currently blocks this tool however checking at VirusTotal suggests this is a false positive. Autoruns is another useful tool for identifying and selectively disabling start-up processes. You may also find that you can delete the files or folders in question if you reboot the computer into Safe Mode.

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Applies to errors such as:

The procedure entry point ADiAdID_AquireMatchSlotIfNecessary could not be located in the dynamic link library iAdCore.dll

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Applies to errors such as:

Apple Application Support was not found. Apple Application Support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again. Error 2

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Applies to errors such as:

The feature you are trying to use is on a network resource that is unavailable.

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If you have difficulty downloading the iTunes installer file try; unticking the «Keep me up to date…» box, clearing your browser’s cache, changing pop-up blocker settings, right-clicking or ctrl-clicking the download button, using an alternate browser, or using these direct links:

• iTunes 12.9.1.4 for Windows (32-bit) — iTunesSetup.exe (2018-10-24) Current
• iTunes 12.9.1.4 for Windows (64-bit) — iTunes64Setup.exe (2018-10-24) Current

Windows XP or Vista users cannot install iTunes 12.2 or later and should install version 12.1.3.6 from the iTunes installers section of this tip for iOS 9 support. Note that iTunes 12.1.3.6 is not compatible with iOS 10.2 or later. As of May 25, 2018 Apple will cease support of iTunes on Windows XP and Vista. Users will no longer be able to use the iTunes Store for new purchases or downloads. Perhaps iTunes Match will stop working too. See HT208104: About iTunes Store availability for details.

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iTunes 12.7

iTunes 12.7 drops support for directly managing apps, iBooks, and tones within the iTunes Library. Such items can be manually dragged and dropped from Explorer onto the device where it appears in the iTunes sidebar, but can no longer be transferred from device to library or downloaded directly from the iTunes Store. Any iTunes U content has been merged into Podcasts. See HT208079: Deploy apps in a business environment with iTunes or the iTunes installers section below to download iTunes 12.6.5.3 if you want integrated app management in iTunes, or need to work with iBooks or iPod clickwheel games. Windows should uninstall the current version of iTunes and other Apple components, and should also restore a pre-12.7 copy of the iTunes database as described in Empty/corrupt iTunes library after upgrade/crash. For more information see Managing apps with iTunes 12.7 or later.

iTunes for Windows (for older video cards) Deprecated

Some builds of 64-bit iTunes 12 would produce the following alert when you started iTunes. This alternate build was also a potential workaround for problems with iTunes6464Setup.exe such as crashes on launching iTunes, stuttering playback, loss of AirPlay, QuickTime support to add or play selected video content, or for 32-bit applications that didn’t integrate with 64-bit iTunes. It was similar to releases of iTunes for 64-bit Windows prior to iTunes 12.1, being a 64-bit installer for the 32-bit core program.

See DL1816: iTunes for Windows (64-bit — for older video cards) for more information.

Update: From iTunes 12.5.1 this update should no longer be necessary with iTunes 12.4.3 being the last version to have this alternate installer. If you have seen this message previously try installing the all 64-bit version of iTunes for Windows instead. If you still have older video files in your iTunes library that won’t play with the current release contact Apple Support for further advice.

Device backups

The uninstall and reinstall process will preserve your iTunes library and any iOS device backups. You should check your preferences after reinstalling to make sure nothing has changed. Ideally you would backup the library and your other important personal documents and data on a regular basis. See the user tip Backup your iTunes for Windows library with SyncToy for a suggested strategy. See Archive iPhone backup in Windows for a method to make security backups for iOS devices.

Missing content

In the unlikely event that content is missing from the library following the reinstallation of iTunes, or you see the error message ‘The file «iTunes Library.itl» cannot be read because it was created with a newer version of iTunes’, see Empty/corrupt iTunes library after upgrade/crash. If any of your original media has been deleted from your hard drive, and you don’t have a back up, or if you need to change the computer you use to manage your devices without being able to Move your iTunes library to a new computer, see Recover your iTunes library from your iPod or iOS device.

Error applying transforms

If an iTunes installation fails with the message «Error applying transforms. Verify that the specified transform paths are valid.» this likely indicates that your language and regional preferences are not supported by the active iTunes installer. Temporarily changing to a supported language should allow the installation to complete. Supported languages should be: Arabic, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese. This was an issue that affected Arabic and Portuguese (Portugal) users and the iTunes 12.2.2.25 installer, but could potentially recur in another release.

An internal error occurred

Should you get «An internal error occurred» warning when reinstalling try repairing and then removing Apple Software Update, then try to install iTunes once more, right-clicking on the installer and using Run as administrator. Alternatively create a new user account with administrative rights and try installing iTunes using that account.

VC80 errors

The message «An error occurred during installation of assembly ‘Microsoft.VC80.CRT, type=»win32″, version=»8.0.50727.6195″, publicKeyToken=»1fc8b3b9a1e18e3b», processorArchitrcture=…» may occur because a particular library file is not included in the distribution package supplied with iTunes or won’t install for some unspecified reason. Installing the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update before attempting to reinstall iTunes may help.

There are three files to choose from so you need to select the one that matches the processor architecture of your system, which should be noted in the error message.

• vcredist_x86.EXE — 32-bit systems
• vcredist_IA64.EXE — Itanium processors
• vcredist_x64.EXE — other 64-bit systems

Missing api-ms-win-crt-runtime-l1-0.dll or api-ms-win-crt-heap-l1-1-0.dll errors

Try installing the Update for Universal C Runtime in Windows, then try installing iTunes again.

Could not open key errors
For «Could not open key/write value» errors when reinstalling try b noir’s user tip:

«Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
[LongStringOfLettersAndNumbers]» error messages when installing iTunes for Windows.

The technique can be applied to the branch of the registry mentioned in the error message.

Object already exists/access denied errors

For «Object already exists» or «Access denied» errors when installing try opening Control Panel > Programs and Features > View installed updates then checking for Security Update for Microsoft Windows (KB2918614). Uninstall if you have it, then reboot and try installing again.

Key not valid errors

For «Key not valid for use in specified state» errors try moving the folder RSA from C:\Users\<User>\AppData\Roaming\Microsoft\Crypto\RSA to say C:\RSA (just in case there should be a need to restore it) then try installing again. This folder appears to act as a cache and should be rebuilt automatically as required.

Invalid drive errors

For «Invalid Drive» errors when uninstalling or reinstalling try b noir’s user tip:

«Invalid drive X:\» install errors.

CD Configuration folder errors

If you see an «iTunes cannot locate CD Configuration folder» error it may be that you have installed iTunes on a different drive and some files have been incorrectly installed on the C: drive. In particular look for the folder C:\Program Files\iTunes\CD Configuration and copy it to the matching path on the drive where you have installed iTunes.

Anti-virus problems

In some cases third party anti-virus software can interfere with the iTunes installation. It may help to temporarily disable the real-time scanning component of any non-Microsoft antivirus software during reinstallation. In some cases some products have had to be completely removed before iTunes could be successfully installed.

Time zone issues

The error message «The application was unable to start correctly (0xc0000142)» may be due to an incorrect adjustment for your time zone. A workaround is to change your time zone to another which has the same offset from UTC +00:00. For example: change UTC +07:00 Barnaul, Gorno-Altaysk to UTC +07:00 Novosibirsk.

Thanks to CR3STOM for posting this tip.

Relocated files

If you followed advice in an article to move certain .dll files to the desktop and have reinstalled iTunes then these can be safely deleted.

Shortcut issues

Should you find that all of your desktop shortcuts have turned into links to the iTunes application download and apply the lnk registry fix from www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html.

Apple Software Update server missing

If you see the error message: «The Apple Software Update server could not be found. Check your Internet settings and try again.» open Control Panel > Network and Sharing > Internet Options > Advanced > Security and uncheck «Do not save encrypted pages to disk».

Device not shown

For device connectivity issues see one of the following:

• iOS device not showing in iTunes for Windows
• HT204095: If iTunes doesn’t recognize your iPhone, iPad, or iPod
• HT203075: Sync your iPhone, iPad, or iPod touch with iTunes using Wi-Fi

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Software Update Required

If you see the message «Software Update Required» in an error message telling you that you need to update Windows when you are using Windows 7 or later then you are likely running a build older than 12.7.2.58 and the message should be telling you to update iTunes. Apart from 12.6.4.3 all other builds with a lower version number than 12.7.2.58 have outdated encryption support and are no longer able to connect to the iTunes Store for account management purposes. See About App Store and iTunes Store availability — Apple Support for more information. Install a more recent version of iTunes from this list of iTunes installers.

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QuickTime for Windows is no longer supported by Apple — Remove unless actively required to support older content

It is worth noting that iTunes no longer relies on QuickTime in the way that it used to. It hasn’t been bundled with iTunes since version 10.5 and is no longer being patched by Apple against security vulnerabilities. Unless you have some obscure file formats or applications that absolutely require QuickTime support, and you understand the risks, then you you should remove this component from your system. If you still have a requirement for QuickTime then you should install the 7.7.9 version as this will uninstall the legacy QuickTime web plugin which may enhance your security somewhat. You may also find that for QuickTime to work with iTunes you need to install the iTunes for Windows (64-bit — for older video cards) version (deprecated as of iTunes 12.4.3/12.5.1).

• QuickTime 7.7.9 for Windows Vista or later — QuickTimeInstaller.exe (2016-01-07) Current, but not recommended

• QuickTime 7.7.8 for Windows Vista or later — QuickTimeInstaller.exe (2015-08-20) Disabled

• QuickTime 7.7.7 for Windows Vista or later — QuickTimeInstaller.exe (2015-06-30) Disabled

• QuickTime 7.7.6 for Windows XP SP3 or later — QuickTimeInstaller.exe (2014-10-22)

See the following support documents for further informaton:

• HT205638: About the security content of QuickTime 7.7.9
• HT205771: Uninstall QuickTime 7 for Windows
• DL837: Download QuickTime 7.7.9 for Windows

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If you are unable to get the current version of iTunes to work on your computer you may wish to try reinstalling a previous build from the links below after going through the removal steps once more. In order to roll back to an older version of iTunes you may also need to restore the pre-upgrade library as described in Empty/corrupt iTunes library after upgrade/crash. Having rolled back to an older build on the first run it is likely to tell you there is a new version of iTunes, tick «Do not ask me again» and then click «Don’t Download» to avoid reminders until you choose to upgrade again. Some users have also reported success with using System Restore to revert to a pre-upgrade snapshot of their system. Mac users can see iTunes for Mac installers for a similar list.

N.b. iTunes 12.2 and later versions require Windows 7 or later.

• iTunes 12.9.1.4 for Windows (32-bit) — iTunesSetup.exe (2018-10-24) Current
• iTunes 12.9.1.4 for Windows (64-bit) — iTunes64Setup.exe (2018-10-24) Current
• iTunes 12.9.0.167 for Windows (32-bit) — iTunesSetup.exe (2018-09-12)
• iTunes 12.9.0.167 for Windows (64-bit) — iTunes64Setup.exe (2018-09-12)
• iTunes 12.8.0.150 for Windows (32-bit) — iTunesSetup.exe (2018-07-09)
• iTunes 12.8.0.150 for Windows (64-bit) — iTunes64Setup.exe (2018-07-09)
• iTunes 12.7.5.9 for Windows (32-bit) — iTunesSetup.exe (2018-05-29)
• iTunes 12.7.5.9 for Windows (64-bit) — iTunes64Setup.exe (2018-05-29)
• iTunes 12.7.4.80 for Windows (32-bit) — iTunesSetup.exe (2018-04-16)
• iTunes 12.7.4.80 for Windows (64-bit) — iTunes64Setup.exe (2018-04-16)
• iTunes 12.7.4.76 for Windows (32-bit) — iTunesSetup.exe (2018-03-29)
• iTunes 12.7.4.76 for Windows (64-bit) — iTunes64Setup.exe (2018-03-29)
• iTunes 12.7.3.46 for Windows (32-bit) — iTunesSetup.exe (2018-01-23)
• iTunes 12.7.3.46 for Windows (64-bit) — iTunes64Setup.exe (2018-01-23)
• iTunes 12.7.2.60 for Windows (32-bit) — iTunesSetup.exe (2017-12-13)
• iTunes 12.7.2.60 for Windows (64-bit) — iTunes64Setup.exe (2017-12-13)

• iTunes 12.7.2.58 for Windows (32-bit) — iTunesSetup.exe (2017-12-06) Min. build able to access accounts apart from 12.6.4.3/12.6.5.3

• iTunes 12.7.2.58 for Windows (64-bit) — iTunes64Setup.exe (2017-12-06)Min. build able to access accounts apart form 12.6.4.3/12.6.5.3
• iTunes 12.7.1.14 for Windows (32-bit) — iTunesSetup.exe (2017-10-30)
• iTunes 12.7.1.14 for Windows (64-bit) — iTunes64Setup.exe (2017-10-30)
• iTunes 12.7.0.166 for Windows (32-bit) — iTunesSetup.exe (2017-09-12)
• iTunes 12.7.0.166 for Windows (64-bit) — iTunes64Setup.exe (2017-09-12)
• iTunes 12.6.5.3 for Windows (32-bit) — iTunesSetup.exe (2018-09-12) Last build to support apps, books, and tones
• iTunes 12.6.5.3 for Windows (64-bit) — iTunes64Setup.exe (2018-09-12) Last build to support apps, books, and tones
• iTunes 12.6.4.3 for Windows (32-bit) — iTunesSetup.exe (2018-03-29)
• iTunes 12.6.4.3 for Windows (64-bit) — iTunes64Setup.exe (2018-03-29)
• iTunes 12.6.3.6 for Windows (32-bit) — iTunesSetup.exe (2017-09-22)
• iTunes 12.6.3.6 for Windows (64-bit) — iTunes64Setup.exe (2017-09-22)
• iTunes 12.6.2.20 for Windows (32-bit) — iTunesSetup.exe (2017-07-19)
• iTunes 12.6.2.20 for Windows (64-bit) — iTunes64Setup.exe (2017-07-19)
• iTunes 12.6.1.25 for Windows (32-bit) — iTunesSetup.exe (2017-05-15)
• iTunes 12.6.1.25 for Windows (64-bit) — iTunes64Setup.exe (2017-05-15)
• iTunes 12.6.0.100 for Windows (32-bit) — iTunesSetup.exe (2017-03-23)
• iTunes 12.6.0.100 for Windows (64-bit) — iTunes64Setup.exe (2017-03-23)
• iTunes 12.6.0.95 for Windows (32-bit) — iTunesSetup.exe (2017-03-21)
• iTunes 12.6.0.95 for Windows (64-bit) — iTunes64Setup.exe (2017-03-21)
• iTunes 12.5.5.5 for Windows (32-bit) — iTunesSetup.exe (2017-01-23)
• iTunes 12.5.5.5 for Windows (64-bit) — iTunes6464Setup.exe (2017-01-23)
• iTunes 12.5.4.42 for Windows (32-bit) — iTunesSetup.exe (2016-12-12)
• iTunes 12.5.4.42 for Windows (64-bit) — iTunes6464Setup.exe (2016-12-12)
• iTunes 12.5.3.17 for Windows (32-bit) — iTunesSetup.exe (2016-11-02)
• iTunes 12.5.3.17 for Windows (64-bit) — iTunes6464Setup.exe (2016-11-02)
• iTunes 12.5.3.16 for Windows (32-bit) — iTunesSetup.exe (2016-10-31)
• iTunes 12.5.3.16 for Windows (64-bit) — iTunes6464Setup.exe (2016-10-31)
• iTunes 12.5.2.36 for Windows (32-bit) — iTunesSetup.exe (2016-10-27)
• iTunes 12.5.2.36 for Windows (64-bit) — iTunes6464Setup.exe (2016-10-27)
• iTunes 12.5.1.21 for Windows (32-bit) — iTunesSetup.exe (2016-09-13)
• iTunes 12.5.1.21 for Windows (64-bit) — iTunes6464Setup.exe (2016-09-13)
• iTunes 12.5.1.21 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2016-09-08)
• iTunes 12.4.3.1 for Windows (32-bit) — iTunesSetup.exe (2016-08-02)
• iTunes 12.4.3.1 for Windows (64-bit) — iTunes6464Setup.exe (2016-08-02)
• iTunes 12.4.3.1 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2016-08-02)
• iTunes 12.4.2.4 for Windows (32-bit) — iTunesSetup.exe(2016-07-18)
• iTunes 12.4.2.4 for Windows (64-bit) — iTunes6464Setup.exe (2016-07-18)
• iTunes 12.4.2.4 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2016-07-18)
• iTunes 12.4.1.6 for Windows (32-bit) — iTunesSetup.exe (2016-06-02)
• iTunes 12.4.1.6 for Windows (64-bit) — iTunes6464Setup.exe (2016-06-02)
• iTunes 12.4.1.6 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2016-06-02)
• iTunes 12.4.0.119 for Windows (32-bit) — iTunesSetup.exe (2016-05-16)
• iTunes 12.4.0.119 for Windows (64-bit) — iTunes6464Setup.exe (2016-05-16)
• iTunes 12.4.0.119 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2016-05-16)
• iTunes 12.3.3.17 for Windows (32-bit) — iTunesSetup.exe (2016-03-21)
• iTunes 12.3.3.17 for Windows (64-bit) — iTunes6464Setup.exe (2016-03-21)
• iTunes 12.3.3.17 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2016-03-21)
• iTunes 12.3.2.35 for Windows (32-bit) — iTunesSetup.exe (2015-12-21)
• iTunes 12.3.2.35 for Windows (64-bit) — iTunes6464Setup.exe (2015-12-21)
• iTunes 12.3.2.35 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2015-12-21)
• iTunes 12.3.1.23 for Windows (32-bit) — iTunesSetup.exe (2015-10-20)
• iTunes 12.3.1.23 for Windows (64-bit) — iTunes6464Setup.exe (2015-10-20)
• iTunes 12.3.1.23 for Windows (64-bit — for older video cards) — itunes64setup.exe (2015-10-20)
• iTunes 12.3.0.44 for Windows (32-bit) — iTunesSetup.exe (2015-09-16)
• iTunes 12.3.0.44 for Windows (64-bit) — iTunes6464Setup.exe (2015-09-16)
• iTunes 12.3.0.44 for Windows (64-bit — for older video cards) — itunes64setup.exe (2015-09-16)
• iTunes 12.2.2.25 for Windows (32-bit) — iTunesSetup.exe (2015-08-13)
• iTunes 12.2.2.25 for Windows (64-bit) — iTunes6464Setup.exe (2015-08-13)
• iTunes 12.2.2.25 for Windows (64-bit — for older video cards) — itunes64setup.exe (2015-08-13)
• iTunes 12.2.1.16 for Windows (32-bit) — iTunesSetup.exe (2015-07-13)
• iTunes 12.2.1.16 for Windows (64-bit) — iTunes6464Setup.exe (2015-07-13)
• iTunes 12.2.1.16 for Windows (64-bit — for older video cards) — itunes64setup.exe (2015-07-13)
• iTunes 12.2.0.145 for Windows (32-bit) — itunessetup.exe (2015-06-30)
• iTunes 12.2.0.145 for Windows (64-bit) — itunes6464setup.exe (2015-06-30)
• iTunes 12.2.0.145 for Windows (64-bit — for older video cards) — itunes64setup.exe (2015-06-30)

N.b. The 32-bit versions listed below require Windows XP SP3 or later, the 64-bit versions require Windows Vista or later.

• iTunes 12.1.3.6 for Windows (32-bit) — iTunesSetup.exe (2015-09-16) Current for XP & Vista
• iTunes 12.1.3.6 for Windows (64-bit) — iTunes6464Setup.exe (2015-09-16) Current for Vista
• iTunes 12.1.3.6 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2015-09-16) Current for Vista
• iTunes 12.1.2.27 for Windows (32-bit) — iTunesSetup.exe (2015-04-09)
• iTunes 12.1.2.27 for Windows (64-bit) — iTunes6464Setup.exe (2015-04-09)
• iTunes 12.1.2.27 for Windows (64-bit — for older video cards) — itunes64setup.exe (2015-04-09)
• iTunes 12.1.1.4 for Windows (32-bit) -iTunesSetup.exe (2015-02-18)
• iTunes 12.1.1.4 for Windows (64-bit) — itunes6464setup.exe (2015-02-17)
• iTunes 12.1.1.4 for Windows (64-bit — for older video cards) — iTunes64Setup.exe (2015-02-18)
• iTunes 12.1.0.71 for Windows (32-bit) — itunessetup.exe (2015-01-28)
• iTunes 12.1.0.71 for Windows (64-bit) — itunes6464setup.exe (2015-01-28)
• iTunes 12.1.0.71 for Windows (64-bit — for older video cards) — itunes64setup.exe (2015-01-28)
• iTunes 12.0.1.26 for Windows (32-bit) — iTunesSetup.exe (2014-10-16)
• iTunes 12.0.1.26 for Windows (64-bit) — iTunes64Setup.exe (2014-10-16)
• iTunes 11.4.0.18 for Windows (32-bit) — iTunesSetup.exe (2014-09-09)
• iTunes 11.4.0.18 for Windows (64-bit) — iTunes64Setup.exe (2014-09-09)

See also http://support.apple.com/downloads/#itunes for selected older versions of iTunes.

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• HT201400: If you can’t connect to the iTunes Store, iBooks Store, or App Store (Formerly HT2553)
• HT201407: If you can‘t activate your iPhone
• HT201413: Resolve issues between iTunes and third-party security software (Formerly TS3125)
• HT201561: iTunes: How to re-create your iTunes library and playlists (Document retired, archive version) (Formerly HT1451)
• HT201596: Open a different iTunes Library file or create a new one (Formerly HT1589)
• HT201625: Manage and back up your iTunes media library (Formerly HT1751)
• HT201632: Updating the drivers on your Windows PC (Document retired, archive version) (Formerly TS1768)
• HT201668: If you can’t install or update iTunes for Windows (Formerly HT1926/TS3074)
• HT201751: If your Windows firewall is blocking iTunes (Formerly HT2553)
• HT201999: About macOS, iOS, and iTunes server host connections and iTunes background processes
• HT203075: Sync your iPhone, iPad, or iPod touch with iTunes using Wi-Fi
• HT203160: If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases
• HT203175: If iTunes for Windows XP won’t open, stops responding, or unexpectedly quits (Formerly TS1421)
• HT203185: iTunes: About the «A secure network connection could not be established» alert (Document retired, archive version) (Formerly TS1470)
• HT203188: Restart the Apple Mobile Device Service (AMDS) on Windows
• HT203206: Fix unexpected quits or launch issues in iTunes for Windows (Formerly TS1717)
• HT203225: If you don‘t see your entire library after you update iTunes on your Mac or PC (Formerly TS1967)
• HT203242: iTunes for Windows: Optical drive is no longer recognized, or «Disc burner or software not found» alert after install (Document retired, archive version) (Formerly TS2308)
• HT203256: iTunes for Windows doesn’t open after upgrading in Windows Vista, Windows 7, or Windows 8 (Document retired, archive version) (Formerly TS2363)
• HT203288: iTunes creates an empty library file in Windows (Document retired, archive version) (Formerly TS2715)
• HT203300: If you can’t use iTunes for Windows to sync contacts and calendars between Outlook and your iPhone, iPad, or iPod touch (Document retired, archive version) (Formerly TS2776)
• HT203345: If you can’t download iTunes for Windows using Internet Explorer (Formerly TS3212)
• HT203356: If iTunes doesn‘t respond when you connect an iOS device
• HT203361: Advanced steps for fixing issues with iTunes Store connection (Document retired, archive version) (Formerly TS3297)
• HT203367: iTunes for Windows: «Registry settings» warning when opening iTunes (Document retired, archive version) (Formerly TS3299)
• HT203395: iTunes: Troubleshooting issues with third-party iTunes plug-ins (Formerly TS3430)
• HT203460: «Could not open key» message when installing iTunes or Apple components for Windows (Document retired, archive version) (Formerly TS3767)
• HT203822: iTunes: Troubleshooting AirPlay and AirPlay Mirroring (Document retired, archive version) (Formerly TS5209)
• HT204095: If iTunes doesn‘t recognize your iPhone, iPad, or iPod (Formerly TS1363/TS1538)
• HT204275: Remove and reinstall iTunes and related software components for Windows 7 and later (Formerly HT1923)
• HT204313: Remove and Reinstall iTunes and other software components from Windows XP (Document retired, archive version) (Formerly HT1925)
• HT204542: iTunes for Windows: «Unable to load data class» or «Unable to load provider data» sync services alert (Document retired, archive version) (Formerly TS2690)
• HT204550: If you see error 0x80090318 when you try to open the iTunes Store (Formerly TS4123)
• HT204554: iTunes for Windows: Troubleshooting missing menus and text in iTunes (Document retired, archive version) (Formerly TS4338)
• HT204972: If you see Error 7 (Windows error 193) when you try to install iTunes for Windows (Document retired, archive version)
• HT2292: Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8 (Document retired, archive version)
• HT2992: MobileMe: Uninstalling the MobileMe Control Panel for Windows (Document retired, archive version)
• HT3960: iTunes for Windows: Background processes installed on Windows XP, Vista, and 7 (Document retired, archive version)
• PH20366: iTunes for Windows: If you have trouble playing music or other audio
• TS1277: iTunes: Missing folder or incorrect permissions may prevent authorization (Document retired, archive version)
• TS1362: iTunes and QuickTime for Windows: Audio does not play or plays incorrectly (Document retired, archive version)
• TS3543: iTunes for Windows: Text may appear incorrect if font DPI is not set to 96 DPI (Document retired, archive version)
• TS3704: «The feature you are trying to use is on a network resource that is unavailable» alert appears when removing Apple software in Windows (Document retired, archive version)
• TS4062: iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing (Document retired, archive version)
• TS5376: iTunes 11.1.4 for Windows: Unable to install or open (Document retired, archive version)

^ Top

Does iTunes keep on crashing or freezing on your Windows 11/10 PC? A lot of people who use iTunes on their Windows PC have reported that the app keeps on crashing on their computers. For some users, the app crashes at the startup, while many users faced crashes with iTunes after the app opens. Some users have also complained that iTunes keeps on freezing and becomes unresponsive.

Картинка с сайта: www.thewindowsclub.com

Now, there can be several factors responsible for crashing or freezing iTunes. Here are the potential causes of the issue:

• The problem might be caused if you have installed some faulty third-party plugins that are interrupting the normal working of iTunes.
• Damaged or missing files in the iTunes app will also cause the same problems.
• A corrupted iTunes cache is another reason for the same problem.
• If you are using an outdated version of iTunes, you are likely to face crashes and other issues.
• Other reasons for the same problem include automatic sync and corrupted installation of iTunes.

In case you are also experiencing crashes with iTunes or the app keeps on freezing, use the fixes we have mentioned in this post.

If iTunes keeps on crashing or freezing on your Windows 11/10 PC, you can use the below steps to resolve the issue:

1. Launch iTunes as an administrator.
2. Open iTunes in safe mode.
3. Update iTunes to its latest version.
4. Repair iTunes.
5. Close the APSDaemon.exe process.
6. Clear the iTunes cache from your PC.
7. Disable automatic sync.
8. Close background applications.
9. Reinstall iTunes.

1] Launch iTunes as an administrator

The first thing you should do to prevent iTunes from crashing or freezing is run the app with administrator privileges. Lack of sufficient permissions to run the app can be a reason that iTunes is not working fine on your computer. Hence, if the scenario is applicable, you can fix the issue by launching the app with admin rights. Here’s how:

1. First, search for iTunes from the Start menu and hover your mouse over the iTunes app. Or, go to the desktop and right-click on the iTunes shortcut icon.
2. Now, from the appeared context menu, choose the Run as administrator option.
3. See if you are able to use iTunes without crashes or freezing issues now or not.

If the iTunes app still crashes or freezes, you can apply the next fix to resolve the issue.

Read: Fix iTunes Error 0xE8000003

2] Open iTunes in safe mode

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The next thing you can do is run iTunes in safe mode. Some unknown third-party plugins that you have installed in iTunes are causing trouble in the working of the app. And thus, it keeps on crashing or becomes unresponsive. So, if the scenario is applicable, you can open iTunes in safe mode and then see if the problem is fixed.

To do that, open iTunes and quickly press and hold the CTRL + SHIFT key until you see a dialog prompt with the following message:

iTunes is running in safe mode.
Visual plug-ins you have installed have been temporarily disabled.

In this prompt, press the Continue button to open the app.

Also, move to Edit > Preferences > Store and uncheck the Show iTunes in the Cloud purchases option. After doing so, iTunes should work normally for you as it did for many affected users.

If the problem is resolved, you can be sure that some third-party plugins were causing the issue at hand. So, you can analyze and remove such plugins from iTunes. However, if you still face the same problem, we have some more fixes that will help you.

Read: iOS device not showing up in iTunes for Windows 11/10.

3] Update iTunes to its latest version

It is always recommended to have the latest version of your apps on your PC. Old versions of apps possess compatibility and other issues on the latest OS. Hence, you must update iTunes to its latest version and then check whether it works fine or not.

To update your iTunes app, open it and go to the Help menu. Now, select the Check for updates button and it will start looking for available updates. If any, the updates will be downloaded and installed. Once done, restart iTunes and hopefully, it will run without crashing or freezing. However, if it doesn’t, you can move on to the next potential fix.

4] Repair iTunes

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You might be dealing with some corrupted files that are essential for the proper working of iTunes. As a result, the app keeps on crashing or freezing. If the scenario applies to you, repair the iTunes app to fix missing or damaged files, and then check if the problem is gone. Here’s how you can do that:

1. Firstly, press Win+I to open the Settings app and go to the Apps tab.
2. Now, click on the Installed apps option and locate the iTunes app.
3. Next, tap on the three-dot menu button and select the Modify option.
4. In the opened window, choose the Repair option and click on the Next button. It will now start repairing iTunes.
5. When the process is complete, you can open iTunes and see if it works fine without crashes or freezing problems.

See: iTunes has detected a problem with your audio configuration

5] Close the APSDaemon.exe process

APSDaemon.exe (known as Apple Push) is basically a service that is used for wirelessly synchronizing your device. As per some user reports,  this service causes iTunes to crash or become unresponsive. Hence if the scenario is applicable, you can fix the issue by cooking the APSDaemon.exe process.

To do that, open Task Manager using Ctrl + Shift + Esc, and in the Processes tab, select APSDaemon.exe and press the End task button. Now, open iTunes and see if it works fine or not. If the app stops crashing, you can disable Apple Push at startup. Open Task Manager and go to the Startup apps tab. Right-click on Apple Push and select the Disable option.

6] Clear the iTunes cache from your PC

Some corrupted cache associated with the iTunes app can be the main culprit. Hence, try clearing the iTunes cache and then see if the problem is resolved. To do that, go to the following location and clear all the data:

C:\Users\USER\AppData\Roaming\Apple Computer\iTunes
C:\Users\USER\AppData\Local\Apple Computer\iTunes
C:\Users\USER\AppData\Local\Apple
C:\ProgramData\Apple
C:\ProgramData\Apple Computer

After clearing the cache, reopen iTunes and check if the problem is resolved. If not, try the next potential fix.

Read: Fix iTunes Error Code 5105, Your request cannot be processed.

7] Disable automatic sync

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The automatic sync option in iTunes might be causing the app to crash it consumes a lot of system resources. It is enabled by default. You can try disabling this function and check if the problem is resolved. Here’s how you can do that:

1. First, open iTunes and go to the Edit > Preferences option.
2. Now, move to the Devices tab and tick the checkbox called Prevent iPods, iPhones, and iPads from syncing automatically.

See if the app works smoothly now or not.

8] Close background applications

You can also try closing background applications and see if iTunes works fine. In some low-end PCs, the app won’t work well if there are several applications running in the background. iTunes requires a good amount of RAM to run properly. Hence, make sure there are not too many apps that are consuming your system resources.

9] Reinstall iTunes

The last resort to fix the problem is to reinstall iTunes on your PC. There is a possibility that the app installation files are corrupted or broken which is why you are facing the issue at hand. In that case, all you need to do is uninstall iTunes from your computer and then install its latest version again on your PC.

To uninstall iTunes, you can use the Settings app. Here are the steps:

1. First, press Win+I to launch Settings and go to Apps > Installed apps.
2. Now, select iTunes, tap on the three-dot menu button and click on the Uninstall option.
3. Next, follow the prompted instructions to remove the application from your PC.
4. After that, reboot your PC and download the latest version of iTunes.
5. Finally, run the installer and complete the iTunes installation.

Hopefully, iTunes will work without crashing or freezing.

Read: Fix Problems installing iTunes on Windows.

Why does iTunes keep crashing on Windows 11/10?

If iTunes keeps freezing on your computer, it might be because of some external plugins that you have installed in the app. Besides that, the problem might also be caused because of damaged files, corrupted cache, outdated app version, or improper installation of the app. In any case, you can fix the problem using the fixes we have discussed here.

How do I fix iTunes on Windows 11?

To fix or repair iTunes, open Settings and go to Apps > Installed apps. Now, locate iTunes and click on the three-dot menu button present next to it. Click on the Modify button and then select the Repair option and press the Next button.

Now read: Error -42110 when purchasing or downloading media in iTunes.