Invalid work queue item windows 10 — Ваш верный помощник с OS Windows

The instructions here will help you to get rid of INVALID_WORK_QUEUE_ITEM Error with Blue Screen in Windows 10. The BSOD, with an assigned bugcheck value of 0x00000096, could result from a bunch of reasons. Some technical causes, which professional users are able to handle include the repetitive removal of an entry on a queue. KeRemoveQueue removes a queue value whose blink or flink field is NULL – this is often the situation when the user starts getting INVALID WORK QUEUE ITEM Error. This is because any entry can be inserted only once.

The said BSOD error basically occurs because of Hardware including Software faults. Some cases indicate that vulnerability in the system is also a big reason for this Blue screen issue. Computer freezing and hanging is the prominent symptom of this error. Handling the intricacies of such an error is for high-level users. However, sometimes, a few very basic steps would be able to resolve the BSOD for you. If any of these happen to work for you, you may end up saving a few (hundreds) of dollars. Therefore, in this article, we will be talking about some such generic fixes of INVALID_WORK_QUEUE_ITEM Error in Windows 10.

INVALID_WORK_QUEUE_ITEM Windows 10 Solutions

Here is how to fix INVALID_WORK_QUEUE_ITEM Error in Windows 10 –

1] Stop automatic restart

Force restart is a computer’s way of limiting any potential damages that could be caused to the computer due to an error or bug. But, since it could be very annoying, here is a workaround that you can apply if you want to stop automatic system reboot.

Step-1: To deal with the situation of automatic or forced computer restart, go to the desktop and right-click on ‘This PC’. See – How to Bring This PC icon on Windows 10 Desktop Quickly.

Step-2: Select Properties from the menu that would show up. A window will appear, in which you need to click on ‘Advanced System Settings’ from the left flank. This will invoke the System Properties window.

Step-3: There, as you will see when you reach the bottom section, will be ‘Settings’ under ‘Startup and Recovery’ head. Click it.

Step-4: Navigate to ‘System Failure’ section of the Startup and Recovery window as it comes up. Thereafter, simply uncheck the ‘Automatically restart’ checkbox and hit OK for saving the changes.

2] Run Blue screen troubleshooter in Windows to use against INVALID WORK QUEUE ITEM error

This is one of the most recommended fixes for INVALID WORK QUEUE ITEM Error, particularly due to the nature of the error. Normal users won’t be able to determine and fix the actual cause of such BSODs. For all such cases, it is totally worth attempting to fix the issue with the help of Windows Blue screen Trouble-shooter. It is a special function that Microsoft recently made available as BSODs was quite frequently reported by users.

Triggering the same is a breeze. Below are the simple steps for the same. If your system isn’t starting normally, try starting Windows in Safe mode (discussed later in point and then running the troubleshooters.

Get into the Settings UI with the shortcuts Windows + I
Go to Update & security => Troubleshoot.
When you go to the said subsection, scroll down and find ‘Blue screen’ head. Click on the same so that it reveals a ‘Run the troubleshooter’ button.
Hit the button to initiate the troubleshooting process for resolving Blue screen errors.
Restart your device and check if this resolved the problem.

3] Delete incomplete or problematic Windows update

Microsoft always attempts to bring the best user experience to all its clients. However, some errors and bugs are inevitable. Occasionally, the updates released by the developer tend to have some error or bug which may result in various system discrepancies. Also, in case your patch file was partially installed or was unable to be installed appropriately, due to any kind of network issues or interruptions, it could lead to various errors too.

Well, how can you know whether the problems are being caused by an update? The idea here is figuring out whether the problem started occurring after you recently installed a patch. Anyway, such issues existing with the patches can be resolved by simply uninstalling the latest ones. To do this, follow the steps as provided below.

Press the keys Windows + I together (it is the shortcut keys for you to open the Settings).
Select the option ‘Updates & Security’. All the patches and related settings can be dealt with here.
Now, look for a link saying Update history and when you find it, click on it.
Hit the Uninstall updates button and wait for the Installed Updates window to open.
Now, all you need to do is to select the patch and click on Uninstall.

4] Regularly update your system

There is obviously a good reason behind the developer sending out updates regularly to all the Windows users. These are integral tail keeping this system well protected, up-to-date with advanced features, and free from different kinds of bugs. Failure to do so can easily cause different types of errors and problems in the computer INVALID_WORK_QUEUE_ITEM Error. Keep your system up to date by following below steps –

Open Update & Security section in the Settings application as discussed in the previous fix.
Then, in the Windows Updates subsection (that would normally come up by default), hit the link saying ‘Check for updates’.
As you click on the same, your system will scan for the latest patches. When they appear, simply install the pending ones one by one and let Windows restart.

That’s it; you have successfully updated your PC!

5] Update the obsolete device drivers

Not just the basic OS components, but keeping all the device drivers up to date is critical for keeping BSOD like INVALID_WORK_QUEUE_ITEM away. To check and update these, follow the steps below.

Press the shortcut keys Windows + R so that the Run window comes up.
In the text box of the same, type devmgmt.msc and press Enter to open up the Device Manager.
In the list, look for any device that has a yellow exclamation sign indicating an obsolete driver. Double click on it.
Right-click on the drivers of that particular device after it expands and thereafter, click on ‘Update Driver’.
Now, you just have to follow the instructions on-screen to finish installing the driver.

Restart the computer to make the changes effective.

6] Use Disk Cleanup to fix INVALID_WORK_QUEUE_ITEM

Unnecessary files take a lot of space in your device causing the Windows to have a lack of storage and speed goes down. The circumstance might also cause BSOD error but don’t worry because Disk Cleanup tool can delete those files in a just a snap.

Press “Windows” key.
Type “cleanmgr”.
Wait until Disk Cleanup pop-ups.
Once a wizard prompts asking you to select the preferred drive; choose “C:” to continue.
Disk Cleanup will now start figuring out how much space the tool can retrieve in drive “C”.
In the new window, hit the “Clean up system files” in the bottom.
When the Disk Cleanup for drive C pop-ups, check all boxes except for Downloads.
Hit “OK” and let the cleanup in the system ends up in a few moments.

7] Bring Windows Security into role against INVALID WORK QUEUE ITEM Error when resulting from Malware

Viruses can do unimaginable harm to a computer system. What makes them even more dangerous is that they may enter the device from unexpected sources. A pen drive you got from your friend, the sites you check out that are not protected, or even a DVD you run may have a virus. So, it is, of course, a good step to regularly scan for any kind of malware in your system. It is critical for keeping a computer well-working and error-proof. To our advantage, Windows now has its default all-round security application, Windows Security (commonly called Windows Defender). You can simply run the same to scan for any issues.

Press W on the keyboard, type security and then hit enter.
Once Windows security appears on the screen select Virus & threat protection.
On the subsequent page, click on Scan options link.
Check Full Scan radio button and click on Scan now.
Wait for the time until the tool check and kill the malware.

8] Remove third-party anti-virus programs

Back in the day, it was very common for users to choose unofficial applications to secure their devices. But, as the time goes on Windows Security has taken an undeniable leadership on the security software market. So there is no need to use any other security-related applications. These software are also becoming the main reason for INVALID_WORK_QUEUE_ITEM. And deleting the needless app became the main solution for this malfunction. You can do so by pursuing out the instructions as follow –

Right click on Start icon and then select Run.
You need to input “appwiz.cpl” and press OK, so you can get access to Programs and Features.
Look for the needless security software in the list that will appear.
Now choose it and press Uninstall.
When an Uninstall approval box will appear to select Yes to get to the next section.
Go through all of the advised instructions to finish application uninstalling process.

9] Get rid of any similar/duplicate apps to avoid conflicts

Conflict with programs used for the same purpose is nothing new. But the outcome can be truly devastating and harm your device by deleting a big amount of important data. But now when we are alerted of a possible danger that applications conflict can bring to our System we have to prevent it from happening. You can solve this problem by removing one of them. Follow this instruction for this purpose.

Go to Settings => Apps.
Choose Apps & Features.
On the panel to your right, you will now have to look for the applications that are used for the same purpose.
When you will find such programs click on each one and click on Uninstall.
Now you have to follow all the instructions to get rid of these applications.
After finishing all of the steps above restart your PC. After your OS will be functional – look for BSOD error.

10] Fix INVALID WORK QUEUE ITEM BSOD Error by Booting the OS in the Safe Mode

From the beginning of the Windows OS, there had been a lot of issues and errors which influence it in a bad way. However, one good solution you have now to avoid many problems is booting in a Safe Mode. While booting your PC in a Safe Mode your OS starts only programs that are essential to your System’s functionality. This mode became the ultimate solution any issues Windows user can experience. And, to use this feature all you need is to follow the instructions –

Restart your computer and continuously press Shift.
After the OS restarts, you will encounter a menu with a few options.
Select Troubleshoot.
On next screen choose Advanced Options and then “Startup Settings”.
Now select Restart.
On the newly appearing screen, you will find an Enable Safe Mode option.
Now all you have to do is to hit F4 to boot into Safe Mode.

11] Run Check Disk utility

Faulty hard disk can cause INVALID_WORK_QUEUE_ITEM Error. But there is a solution in the form of a Windows Disk Checking feature.

Use “Ctrl + Alt + Del” combination and select Task Manager in a menu that will appear.
In the following window choose File from the top menu.
Select Run a new task from the dropdown.
Type “cmd” in space available for texting.
Put a tick mark in the box for “Create this task with administrative privileges” using a single click.
Hit Enter to proceed to Elevated Command Prompt.
In the window that will appear input chkdsk C: /f /r /x
All you need to do is to hit Enter and the Disk Checking feature will start.
This operation can take some time, so you’ll have to wait.
After the process is finished you need to restart your OS.

12] Remove External Hardware

For some users, BSOD error occurs after connecting the Hardware accessories to the device. The simplest way to fix the issue is to let the accessories to take a break.

Restart Windows 10 PC once the accessories were removed and check INVALID WORK QUEUE ITEM if occurs in the system.

13] Execute System file checker

Our previous topic revolves on how the missing and corrupted systems caused the BSOD error. Now, let’s talk about to resolve the error. The first solution is the System File Checker in which it automatically fixes file corruption by executing it from the elevated command prompt. Below are the steps on how to perform the checking;

Press “Win + Q” and type cmd.exe in the box when the taskbar pops up.
Right-click on Command Prompt.
Pick “Run as Administrator”.
User Account Control will prompt for permission, press Yes.
A black window will appear; type SFC /Scannow.
Press enter to execute the System File Checker.
“System File Checker” will now start functioning and resolve the error automatically.
Reboot the windows after the task is finished.
Before going back to the desktop, check if INVALID WORK QUEUE ITEM is in your windows 10.

14] Run DISM tool to solve INVALID_WORK_QUEUE_ITEM

One of the reasons for INVALID_WORK_QUEUE_ITEM Error in your OS are damaged images. But don`t worry, by using the DISM tool you can also solve this issue.

A combination of Win and R buttons will lead you to the Run dialog box; use this.
Input cmd in the text bar.
Press “Ctrl + Shift + Enter” buttons to get access to Elevated Command Prompt.
Before taking the next step input this DISM.exe /Online /Cleanup-image /Restorehealth.
Hit the Enter.
This tool will go through all the damaged system image and correct them. It can take a significant amount of time.

15] Resolve Current Memory Issues

Windows Memory Diagnostic is the key to resolve a system with a bad RAM of wrong allocation of memory. The problem should be fixed as it might also lead to INVALID_WORK_QUEUE_ITEM error. Below is how to facilitate the resolution;

At first, save and close all ongoing processes.
In the taskbar search box, type “memory” and hit “enter” to get access to the Windows Diagnostic tool.
Click on the first option saying “Restart now and check for problems (recommended).
The windows will be a reboot and when it is back to operation, a blue screen will start to detect memory problems.
The machine will reboot again once the progress will hit 100%.

You can see the result of the last diagnose in the system tray.

16] Perform System Restore to fix the error

Performing system restore will allow you to go back to the previous state before encountering the BSOD Error. INVALID_WORK_QUEUE_ITEM might be acquired by installing or uninstalling programs. The reason for this stop error maybe when there is a wrong tweaking of Windows registry.

Make sure that if you do a system restore, you must do it with the presence of previous Restore point or else it will not succeed.

Below are the steps on how to perform System Restore –

Press “Win + R” to open Run Command box.
In the box, type “rstrui” and press OK.
System Restore Wizard will pop up.
Choose “Show more restore points” from the shown wizard.
Select the latest one when all previous points are available.
To continue, press “Next”.
Press “Finish” to start the restoration procedure.

Now all you have to do is re-start your OS after finishing this process.

Methods:
1] Stop automatic restart
2] Run Blue screen troubleshooter
3] Delete incomplete or problematic Windows update
4] Regularly update your system
5] Update the obsolete device drivers
6] Use Disk Cleanup
7] Bring Windows Security into role
8] Remove third-party anti-virus programs
9] Get rid of any similar/duplicate apps to avoid conflicts
10] Boot the OS in safe mode
11] Run Check Disk utility
12] Remove External Hardware
13] Execute System file checker
14] Run DISM tool
15] Resolve Current Memory Issues
16] Perform System Restore to fix the error

That’s all!!

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INVALID_WORK_QUEUE_ITEM Error: Here’re Several Useful Fixes!

INVALID_WORK_QUEUE_ITEM Error: Here’re Several Useful Fixes!

By Charlotte | Follow |
Last Updated August 10, 2023

A lot of users reported that they ran into the INVALID_WORK_QUEUE_ITEM blue screen periodically, and this error bothers them a lot. If you are also trying to fix this error, this post from MiniTool Partition Wizard is what you need.

The INVALID_WORK_QUEUE_ITEM error is one of the BSOD errors. 0x00000096 is its bug check value, so it can also be called BSOD error 0x00000096. This bug check indicates that a queue entry was removed that contained a NULL pointer.

If you encounter the same error and want to know how to fix the INVALID_WORK_QUEUE_ITEM BSOD error, you can keep reading and then get several helpful solutions in this post.

Tips:

If you are unable to access the system as usual due to the error «INVALID_WORK_QUEUE_ITEM», you can try booting into Safe Mode and implementing the solutions provided below.

#1. Try Some Basic Tricks

Sometimes, a few very basic steps will be able to resolve the BSOD error 0x00000096 for you. So, you can try these basic tricks that are listed below before you try other advanced solutions.

Uninstall the latest installed Windows updates.
Update Windows and drivers.
Scan for viruses and malware.
Remove third-party antivirus programs.
Remove external hardware.

#2. Disable Automatically Restart

Disabling the automatic restart feature has helped some people fix the INVALID_WORK_QUEUE_ITEM BSOD error successfully. You can also have a try. Here’s the guide:

Right-click This PC on the Desktop, and then select Properties.
Then select Advanced system settings from the right panel.
In the System Properties window, click Settings under Startup and Recovery section.
Next, under System failure, uncheck the box of Automatically restart.
Click OK to save the changes.

the steps to disable Automatically restart

#3. Run Bluescreen Troubleshooter

Running the Windows bluescreen troubleshooter is the most recommended solution. It is a built-in tool for Windows computers that can help users fix blue screen errors, including the INVALID_WORK_QUEUE_ITEM BSOD error. Here’s the way:

Press the Win + S keys simultaneously to open the Search window.
Type “blue screen“, and then click Find and fix bluescreen problems under Best Match.
Follow the on-screen instructions to complete the process.

#4. Use Disk Cleanup

If there are too many caches on your PC, you may also encounter blue screen errors, like BSOD error 0x00000096. In this case, you can try running the Disk Cleanup tool. If you don’t know how to open and use this tool, you can refer to this post: 12 Ways to Open Disk Clean-up on Your Windows Computer?

#5. Remove Similar APPs

It’s easy for programs that are used for the same purpose to have conflicts. So, if you have installed two apps that have the same purpose and encounter the INVALID_WORK_QUEUE_ITEM BSOD error, you can try uninstalling one of them to fix this error.

If you don’t know how to uninstall programs on a Windows PC, you can follow the guide in this post: Four Perfect Ways – How to Uninstall Programs in Windows 10

#6. Run CHKDSK

The bad sectors in the hard drive are also one of the reasons that can cause the INVALID_WORK_QUEUE_ITEM BSOD error. So, you can try running CHKDSK to fix this error. To do that, you can refer to this post: What Is CHKDSK & How Does It Work | All Details You Should Know.

Alternatively, MiniTool Partition Wizard is a professional disk partition software that can help you manage partitions/disks with ease, including checking the hard drive for errors.

It provides Surface Test and Check File System features to help you detect bad sectors and file system errors on the hard drive. Click the Download button to have a try.

MiniTool Partition Wizard FreeClick to Download100%Clean & Safe

#7. Run SFC and DISM

If you suspect the INVALID_WORK_QUEUE_ITEM BSOD error is caused by corrupted system files, you can try running the SFC and DISM to fix it. Here are some guiding posts:

Run System File Checker (SFC) to Repair Corrupted System Files
How To Use The DISM Command Tool In Windows 11

Memory issues may also cause the INVALID_WORK_QUEUE_ITEM blue screen error. So, you can also try running the Windows Memory Diagnostics tool to fix it. To do that, you can refer to this post: 4 Ways to Open Windows Memory Diagnostic to Check Memory.

#9. Perform System Restore

If you have made system restore points on your PC, you can use the system restore point to bring back your computer to its previous state before the error started to occur. To do that, refer to this post: How To Do A System Restore On Windows 10 From Boot.

Have a Try Now

This guide provides a comprehensive solution to the INVALID_WORK_QUEUE_ITEM blue screen error. If you encounter the same issue on your PC, you can follow the methods outlined in this post one by one until you successfully fix the BSOD error.

Furthermore, if you have any other helpful solutions to this problem, please don’t hesitate to share them in the comment section.

About The Author

Position: Columnist

Charlotte is a columnist who loves to help others solve errors in computer use. She is good at data recovery and disk & partition management, which includes copying partitions, formatting partitions, etc. Her articles are simple and easy to understand, so even people who know little about computers can understand. In her spare time, she likes reading books, listening to music, playing badminton, etc.

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0x00000096 INVALID_WORK_QUEUE_ITEM is a Blue Screen of Death (BSOD) error caused by related hardware, device driver, software, or firmware problems. It can be frustrating, as it disrupts your workflow and may cause system instability. Luckily, I’ll show you some effective methods to resolve this issue and restore your system.

But before we dig deep into the solutions, try these quick fixes:

Remove external hardware: Unplug any external devices like USB drives, printers, or hard drives, then restart your computer.
Update Windows: Press the Windows Icon + I > Update & Security > Windows Update > Check for updates.
Scan for viruses and malware: Open Windows Security > Virus & threat protection > Scan options > Full scan > Scan now.
Remove third-party antivirus programs: Press the Windows Icon + I > Apps > Apps & features > Select the antivirus program > Uninstall.
Uninstall similar apps: Press the Windows Icon + I > Apps > Apps & features > Select a similar app > Uninstall.

If these haven’t helped, let’s move on to more detailed solutions!

7 Ways To Solve INVALID_WORK_QUEUE_ITEM Error

Check out these steps:

Disable Automatically Restart

Your computer automatically restarts after a system crash, which can make identifying the specific error causing the problem difficult. Disabling this feature allows you to see the error code and take the necessary steps to fix it.

Right-click on This PC and select Properties.

Tap Advanced system settings, then select Settings under Startup and Recovery.

Uncheck Automatically restart under System failure. Tap OK to save changes.

Run SFC and DISM

System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) are powerful utilities that repair missing or corrupted system files. They can help resolve issues that may be triggering this error.

Here are the steps:

Press the Windows Icon + X, then select Windows PowerShell (Admin).

Type sfc /scannow, press Enter, and wait for the process to complete.

Type DISM /Online /Cleanup-Image /RestoreHealth, hit Enter, and wait for the scan to complete.

DISM /Online /Cleanup-Image /RestoreHealth

Uninstall the Latest Windows Updates

A recent Windows update can introduce conflicts or bugs that result in Blue Screen errors, including INVALID_WORK_QUEUE_ITEM. Here’s what to do:

Press the Windows Icon + I to open Settings, then tap Update & Security.

Tap View update history.

Click on Uninstall updates and remove the latest ones.

Update Drivers

Outdated or faulty drivers can cause various system errors, including INVALID_WORK_QUEUE_ITEM. Here’s how to keep them up to date:

Right-click on Start and select Device Manager.

Right-click on the driver with issues; normally, they have a yellow exclamation mark. Select Update driver.

Tap Search automatically for drivers, then follow the onscreen instructions.

Perform System Restore

A System Restore can revert your computer to a previous state before the error occurred. This way, you can undo recent changes that may have caused the problem. Follow the below steps:

Press Windows + R, type rstrui, and tap Enter.

Tap Next.

Pick a restore point, then hit Next.

Tap Finish.

Your computer will automatically reboot to start the restoration process.

Run CHKDSK

The Check Disk (CHKDSK) utility scans and fixes your hard drive for errors. Running this tool can help resolve issues contributing to INVALID_WORK_QUEUE_ITEM. Here are the steps:

Right-click the start button, then select Windows PowerShell (Admin).

Type chkdsk /f /r and hit Enter.
Type Y and press Enter if prompted to schedule the scan the next time your system restarts.

Reboot your PC, and CHKDSK will scan and repair any disk errors in the system.

Run Windows Memory Diagnostic Tool

Memory problems are a common cause of Blue Screen errors like INVALID_WORK_QUEUE_ITEM. The Windows Memory Diagnostic Tool checks your RAM and can help you identify if faulty memory is causing the error. Here are the steps:

Type Windows Memory Diagnostic in the search bar and tap Open.

Choose Restart now and check for problems.

After your computer restarts, review the results and replace any faulty RAM modules.

The above fixes will help you address the INVALID_WORK_QUEUE_ITEM error and restore your system’s stability. Regular maintenance and updates will also help prevent future occurrences.

Additionally, learn to fix ERROR_FAILED_DRIVER_ENTRY 647 (0x287), BAD_EXHANDLE, and ERROR_DRIVER_DATABASE_ERROR.

Vlad Turiceanu

Windows Editor

Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world.

Coming from a solid background in PC building and software development, with a complete expertise in touch-based devices, he is constantly keeping an eye out for the latest and greatest!

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What is Error 0x96?

Error 0x96 is a kind of Blue Screen error that is found in the Microsoft Windows operating systems. The file can be found for Windows Operating System. INVALID_WORK_QUEUE_ITEM has a popularity rating of 1 / 10.

Errors

This tutorial contains information on Error 0x96 or otherwise known as INVALID_WORK_QUEUE_ITEM. Errors such as INVALID_WORK_QUEUE_ITEM indicate your machine has faulty hardware or software that should be fixed when possible. Below is information on how to repair Error 0x96 and get your computer back to normal.

Signs of Error 0x96:

When your computer freezes or locks up at random.
When your computer crashes when you are running Windows Operating System.
If INVALID_WORK_QUEUE_ITEM pops up and causes a program to shutdown or your computer to crash.
Your computer is running slow, taking a long time to boot up, and you suspect Error 0x96 by Windows Operating System is the cause.

What Causes Blue Screen Errors Like Error 0x96?

The reason could be attributed to both hardware and software like Windows Operating System, when it was installed on your machine. BSOD may occur due to some hardware malfunctioning or it may be due to a poorly written or an incompatible device driver. The frequently encountered hardware issues triggering a BSOD event could be an overclocked component, defective memory, overheating or power supply related issues. BSOD screen indicates the nature of the issue.

How to Fix INVALID_WORK_QUEUE_ITEM

Follow the step by step instructions below to fix the Error 0x96 problem. We recommend you do each in order. If you wish to skip these steps because they are too time consuming or you are not a computer expert, see our easier solution below.

Step 1 — Uninstall and Reinstall Windows Operating System

If the INVALID_WORK_QUEUE_ITEM is a result of using Windows Operating System, you may want to try reinstalling it and see if the problem is fixed. Please follow these steps:

Windows XP

Click “Start Menu”.
Click “Control Panel”.
Select the “Add or Remove” program icon.
Find the Error 0x96 associated program.
Click the Change/Remove button on the right side.
The uninstaller pop up will give you instructions. Click “okay” or “next” or “yes” until it is complete.
Reinstall the software.

Windows 7 and Windows Vista

Click “Start Menu”.
Click “Control Panel”.
Click “Uninstall a Program” which is under the “Programs” header.
Find the Error 0x96 associated program.
Right click on it and select “Uninstall”.
The uninstaller pop up will give you instructions. Click “okay” or “next” or “yes” until it is complete.
Reinstall the software and run the program.

Windows 8, 8.1, and 10

Click “Start Menu”.
Click “Programs and Features”.
Find the software that is linked to **insert file name**.
Click Uninstall/Change.
The uninstaller will pop up and give you instructions. Click “okay” and “next” until it is complete.
Restart your computer.
Reinstall the software and run the program.

Step 2 — Remove Registry Entry related to Error 0x96

WARNING: Do NOT edit the Windows Registry unless you absolutely know what you are doing. You may end up causing more trouble than you start with. Proceed at your OWN RISK.

Create a backup of registry files.
Click “Start”.
Type regedit, select it, and grant permission in order to proceed.
Click HKEY LOCAL MACHINE>>SOFTWARE>>Microsoft>>Windows>>Current Version>>Uninstall.
Find the INVALID_WORK_QUEUE_ITEM software from the list you wish to uninstall.
Select the software and double click the UninstallString icon on the right side.
Copy the highlighted text.
Exit and go to the search field.
Paste the data.
Select Okay in order to uninstall the program.
Reinstall the software.

Step 3 – Ensure Junk Isn’t Causing INVALID_WORK_QUEUE_ITEM

Any space that isn’t regularly cleaned out tends to accumulate junk. Your personal computer is no exception. Constant web browsing, installation of applications, and even browser thumbnail caches slow down your device and in the absence of adequate memory, can also trigger a INVALID_WORK_QUEUE_ITEM error.

So how do you get around this problem?

You can either use the Disk Cleanup Tool that comes baked into your Windows operating system.
Or you can use a more specialized hard drive clean up solution that does a thorough job and flushes the most stubborn temporary files from your system.

Both solutions may take several minutes to complete the processing of your system data if you haven’t conducted a clean up in a while.
The browser caches are almost a lost cause because they tend to fill up quite rapidly, thanks to our constantly connected and on the go lifestyle.
Here’s how you can run the Window’s Disk Cleanup Tool, without performance issues or surprises.

For Windows XP and Windows 7, the program can be ran from “Start” and from the “Command Prompt”.
- Click “Start”, go to All Programs > Accessories > System Tools, click Disk Cleanup. Next choose the type of files you wish to remove, click OK, followed by “Delete Files”.
- Open up the Command Prompt, type “c:\windows\cleanmgr.exe /d” for XP and “cleanmgr” for Windows 7. Finish by pressing “Enter”.
For Windows 8 and Windows 8.1, the Disk Cleanup Tool can be accessed directly from “Settings”. Click “Control Panel” and then “Administrative Tools”. You can select the drive that you want to run the clean up on. Select the files you want to get rid of and then click “OK” and “Delete Files”.
For Windows 10, the process is simplified further. Type Disk Cleanup directly in the search bar and press “Enter”. Choose the drive and then the files that you wish to wipe. Click “OK”, followed by “Delete Files”.

The progressive ease with which the Cleanup Tool can be used points to the growing importance of regularly deleting temporary files and its place in preventing INVALID_WORK_QUEUE_ITEM.

PRO TIP:
Remember to run the Disk Cleanup as an administrator.

Step 4 – Fix Infections and Eliminate Malware in Your PC

How do you gauge if your system is infected with a malware and virus?

Well, for one, you may find certain applications misbehaving.

And you may also see the occurrence of Error 0x96.

Infections and malware are the result of:

Browsing the Internet using open or unencrypted public Wi-Fi connections
Downloading applications from unknown and untrustworthy sources
Intentional planting of viruses in your home and office networks

But thankfully, their impact can be contained.

Enter “safe mode” by pressing the F8 key repeatedly when your device is restarting. Choose “Safe Mode with Networking” from the Advanced Boot Options menu.
Back up all the data in your device to a secure location. This is preferably a storage unit that is not connected to your existing network.
Leave program files as is. They are where the infection generally spreads from and may have been compromised.
Run a thorough full-system scan or check of an on-demand scanner. If you already have an antivirus or anti-malware program installed, let it do the heavy lifting.
Restart your computer once the process has run its course.
Lastly, change all your passwords and update your drivers and operating system.

PRO TIP: Are you annoyed by the frequent updates to your antivirus program? Don’t be! These regular updates add new virus signatures to your software database for exponentially better protection.

Step 5 – Return to the Past to Eliminate Error 0x96

The steps outlined up until this point in the tutorial should have fixed INVALID_WORK_QUEUE_ITEM error. But the process of tracking what has caused an error is a series of educated guesses. So in case the situation persists, move to Step 5.

Windows devices give users the ability to travel back in time and restore system settings to an uncorrupted, error free state.
This can be done through the convenient “System Restore” program. The best part of the process is the fact that using System Restore doesn’t affect your personal data. There is no need to take backups of new songs and pictures in your hard drive.

Open “Control Panel” and click on “System & Security”.
Choose the option “System”.
To the left of the modal, click on “System Protection”.
The System Properties window should pop-up. You’ll be able to see the option “System Restore”. Click on it.
Go with “Recommended restore” for the path of least hassles and surprises.
Choose a system restore point (by date) that will guarantee taking your device back to the time when Error 0x96 hasn’t been triggered yet.
Tap “Next” and wrap up by clicking “Finish”.

If you’re using Windows 7 OS, you can reach “System Restore” by following the path Start > All Programs > Accessories > System Tools.

Step 6 — Error 0x96 Caused by Outdated Drivers

Updating a driver is not as common as updating your operating system or an application used to run front-end interface tasks.

Drivers are software snippets in charge of the different hardware units that keep your device functional.

So when you detect an INVALID_WORK_QUEUE_ITEM error, updating your drivers may be a good bet. But it is time consuming and shouldn’t be viewed as a quick fix.

Here’s the step-by-step process you can go through to update drivers for Windows 8, Windows 8.1 and Windows 10.

Check the site of your hardware maker for the latest versions of all the drivers you need. Download and extract them. We strongly advice going with original drivers. In most cases, they are available for free on the vendor website. Installing an incompatible driver causes more problems than it can ever fix.
Open “Device Manager” from the Control Panel.
Go through the various hardware component groupings and choose the ones you would like to update.
On Windows 10 and Windows 8, right-click on the icon of the hardware you would like to update and click “Update Driver”.
On Windows 7 and Vista, you right-click the hardware icon, choose “Properties”, navigate to the Driver panel, and then click “Update Driver”.
Next you can let your device automatically search for the most compatible drivers, or you can choose to update the drivers from the versions you have on your hard drive. If you have an installer disk, then the latter should be your preferred course of action. The former may often get the driver selection incorrect.
You may need to navigate a host of warnings from the Windows OS as you finalize the driver update. These include “Windows can’t verify that the driver is compatible” and “Windows can’t verify the publisher of this driver”. If you know that you have the right one in line, click “Yes”.
Restart the system and hopefully the INVALID_WORK_QUEUE_ITEM error should have been fixed.

Step 7 – Call the Windows System File Checker into Action

By now the INVALID_WORK_QUEUE_ITEM plaguing your device should have been fixed. But if you haven’t resolved the issue yet, you can explore the Windows File Checker option.

With the Windows File Checker, you can audit all the system files your device needs to operate, locate missing ones, and restore them.
Sound familiar? It is almost like “System Restore”, but not quite. The System Restore essentially takes you back in time to a supposedly perfect set up of system files. The File Checker is more exhaustive.

It identifies what is amiss and fills the gaps.

First and foremost, open up an elevated command prompt.
Next, if you are using Windows 8, 8.1 or 10, enter “DISM.exe /Online /Cleanup-image /Restorehealth” into the window and press Enter.
The process of running the Deployment Image Servicing and Management (DISM) tool may take several minutes.
Once it completes, type the following command into the prompt “sfc /scannow”.
Your device will now go through all protected files and if it detects an anomaly, it will replace the compromised version with a cached version that resides at %WinDir%\System32\dllcache.

Step 8 – Is your RAM Corrupted? Find Out.

Is it possible? Can the memory sticks of your device trigger Error 0x96?

It is unlikely – because the RAM chips have no moving parts and consume little power. But at this stage, if all else has failed, diagnosing your RAM may be a good move.

You can use the Windows Memory Diagnostics Tool to get the job done. Users who are on a Linux or Mac and are experiencing crashes can use memtest86.

Open up your device and go straight to the “Control Panel”.
Click on “Administrative Tools”.
Choose “Windows Memory Diagnostic”.
What this built-in option does is it burns an ISO image of your RAM and boots the computer from this image.
The process takes a while to complete. Once it is done, the “Status” field at the bottom of the screen populates with the result of the diagnosis. If there are no issues with your RAM/memory, you’ll see “No problems have been detected”.

One drawback of the Windows Memory Diagnostic tool pertains to the number of passes it runs and the RAM segments it checks.

Memtest86 methodically goes over all the segments of your memory – irrespective of whether it is occupied or not.

But the Windows alternative only checks the occupied memory segments and may be ineffective in gauging the cause of the INVALID_WORK_QUEUE_ITEM error.

Step 9 – Is your Hard Drive Corrupted? Find Out.

Your RAM or working memory isn’t the only culprit that may precipitate an INVALID_WORK_QUEUE_ITEM error. The hard drive of your device also warrants close inspection.

The symptoms of hard drive error and corruption span:

Frequent crashes and the Blue Screen of Death (BSoD).
Performance issues like excessively slow responses.
Errors like Error 0x96.

Hard drives are definitely robust, but they don’t last forever.

There are three things that you can do to diagnose the health of your permanent memory.

It is possible that your device may have a hard time reading your drive. This can be the cause of an INVALID_WORK_QUEUE_ITEM error. You should eliminate this possibility by connecting your drive to another device and checking for the recurrence of the issue. If nothing happens, your drive health is okay.
Collect S.M.A.R.T data by using the WMIC (Windows Management Instrumentation Command-line) in the command prompt. To do this, simply type “wmic” into the command prompt and press Enter. Next follow it up with “diskdrive get status”. The S.M.A.R.T status reading is a reliable indicator of the longevity of your drive.
Fix what’s corrupt. Let’s assume you do find that all isn’t well with your hard drive. Before you invest in an expensive replacement, using Check Disk or chkdsk is worth a shot.
- Open the command prompt. Make sure you are in Admin mode.
- Type “chkdsk C: /F /X /R” and press “Enter”. “C” here is the drive letter and “R” recovers data, if possible, from the bad sectors.
- Allow the system to restart if the prompt shows up.
- And you should be done.

These steps can lead to the resolution you’re seeking. Otherwise the INVALID_WORK_QUEUE_ITEM may appear again. If it does, move to Step 10.

Step 10 – Update Windows OS

Like the software applications you use to render specific tasks on your device, the Operating System also requires periodic updates.
Yes, we’ve all heard the troubling stories.

Devices often develop problems post unfinished updates that do not go through. But these OS updates include important security patches. Not having them applied to your system leaves it vulnerable to viruses and malware.

And may also trigger Error 0x96.

So here’s how Windows 7, Windows 8, Windows 8.1 and Windows 10 users can check for the latest updates and push them through:

Click the “Start” button on the lower left-hand corner of your device.
Type “Updates” in the search bar. There should be a “Windows Update” or “Check for Updates” option, based on the OS version you’re using.
Click it. The system will let you know if any updates are available.
You have the convenience of choosing the components of the update you’d like to push through. Always prioritize the security updates.
Click “OK” followed by “Install Updates”.

Step 11 – Refresh the OS to Eliminate Persistent INVALID_WORK_QUEUE_ITEM Error

“Windows Refresh” is a lifesaver.

For those of you who are still with us and nothing has worked to eliminate the Error 0x96, until recently, a fresh install of Windows would have been the only option.

Not anymore.

The Windows Refresh is similar to reinstalling your Windows OS, but without touching your personal data. That’s hours of backup time saved in a jiffy.

Through the Refresh, all your system files become good as new. The only minor annoyance is the fact that any custom apps you’ve installed are gone and the system applications you had uninstalled are back.

Still, it is the best bet as the final step of this process.

Enter the “Settings” of your PC and click on “Change Settings”.
Click “Update and recovery” and then choose “Recovery”.
Select “Keep my files”. This removes apps and settings, but lets your personal files live on.
You’ll get some warning messages about the apps that will be uninstalled. If you’ve gone through a recent OS upgrade, the Refresh process makes it so that you can’t go back to your previous OS version – if you should ever feel the need to do it.
Click the “Refresh” button.

Are you using an older version of Windows that doesn’t come with the power to “Refresh”?

Maybe it is time to start from scratch.

Enter your BIOS set-up.
This is where you need to change your computer’s boot order. Make it so that the boot happens not from the existing system files, but from the CD/DVD Drive.
Place the original Windows disk in the CD/DVD drive.
Turn on or restart the device.
Choose where you’d like the system files to be installed.
Your PC will restart several times as the process runs its course.

FAQ’s

What are Blue Screen Errors?

If you are a Windows PC user, then you may have possibly encountered the Blue Screen of Death (BSOD) issue like Error 0x96. The issue is also alternately known as “stop errors”. Such error tends to appear all of a sudden during your normal usage and causes the system to shutdown, with no prior warning. Windows is made to work in this weird manner in order to protect your machine from potential threats, such as overheating or malfunctioned power supply etc.

Should I Restore My Computer to Fix Error 0x96?

This is optional in case of blue screen errors. Restoring your machine in a BSOD event will reset the Windows to its default state. Consider the classical example of overheating where restoring the machine wouldn’t rectify the blue screen issue. The best practice is to first identify the issue and then find out whether a system restoration would do the works. For the Error 0x96 issue, we recommend trying to use a computer repair software.

How Long Will It Take to Fix Error 0x96?

If you employ specialty software to tackle blue screen errors, then the recovery time is within minutes. However, the hardware related issue usually requires professional services, which may take an hour to get your system running error-free.

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Author:

Curtis Hansen has been using, fiddling with, and repairing computers ever since he was a little kid. He contributes to this website to help others solve their computer issues without having to buy a new one.

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Contents

What are the common causes of the «INVALID_WORK_QUEUE_ITEM» (0x00000096) error?
Restore Deleted Files
Start The Computer in Safe Mode
Update a Driver With The Device Manager
Use sfc /scannow To Check All System Files
Check for Errors The Disk Where Windows Is Installed By Using The Command chkdsk c: /f
Use The Mode of Compatibility With an Old Version of Windows
Disable Unnecessary Programs in Windows Startup Menu
Consult Microsoft Support Service
Install Latest System Updates
Scan The System For Viruses
Test Your RAM
Make a Clean Installation of Windows

What are the common causes of the «INVALID_WORK_QUEUE_ITEM» (0x00000096) error?

The «INVALID_WORK_QUEUE_ITEM» (0x00000096) error is a Blue Screen of Death (BSOD) error in Windows operating systems. Some common causes of this error include:

Corrupted system files: If critical system files are corrupted or missing, it can lead to the «INVALID_WORK_QUEUE_ITEM» error.
Outdated or faulty device drivers: Drivers that are outdated or incompatible with the system can cause this error.
Hardware issues: Faulty hardware components such as RAM, hard drive, or motherboard can trigger this error.
Software conflicts: Conflicts between software applications or incompatible programs can lead to the «INVALID_WORK_QUEUE_ITEM» error.
Malware infection: Viruses or malware can corrupt system files and cause BSOD errors like «INVALID_WORK_QUEUE_ITEM».
Overheating: If the system is overheating due to poor ventilation or a malfunctioning cooling system, it can trigger this error.
Registry errors: Corrupted or invalid entries in the Windows registry can also cause this error.
Power supply issues: Inadequate power supply or fluctuations in power can lead to system instability and trigger BSOD errors.

To troubleshoot and resolve the «INVALID_WORK_QUEUE_ITEM» error, it is recommended to update drivers, run a malware scan, check for hardware issues, perform a system file check, and ensure proper system cooling. If the error persists, seeking professional help may be necessary.

Also:

There is not enough free space in the hard disk of your computer/laptop. For Windows 10 to operate correctly you need to have from 2 to 10 Gb of free space in your system disk.
An incompatible version of BIOS was installed or the firmware was damaged.
Device drivers incompatible with the OS were installed.
Windows registry was damaged or deleted, or cleaning operations accidentally deleted system keys.
Antivirus software or viruses may block system files or delete important registry keys.
An error occurred in the work of backup software.
It can also happen as a result of a Windows update.

Read more how to fix 0x00000096: «INVALID_WORK_QUEUE_ITEM» in Windows 11, Windows 10, Windows 8.1, Windows Server 2012, Windows 8, Windows Home Server 2011, Windows 7 (Seven), Windows Small Business Server, Windows Server 2008, Windows Home Server, Windows Vista, Windows XP, Windows 2000, Windows NT.

Here are some ways of eliminating the problem with «INVALID_WORK_QUEUE_ITEM»:

Restore Deleted Files

Often BSoD errors cause loss of important files. Files blocked by computer viruses, backup software errors, damaged or overwritten system files, file system errors or bad hard disk sectors – these are only some of the causes that can make your data lost.

Corrections of the corresponding errors will restore the normal operation of your devices, but it does not always restore damaged or lost files. Also, it is not always possible to eliminate an error without formatting the hard disk or clean installation of the operating system, which can also involve loss of files.

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Start The Computer in Safe Mode

If the error «INVALID_WORK_QUEUE_ITEM» (0x00000096) occurs when loading Windows and blocks any attempts to work with the system, try loading the computer in Safe Mode. This mode is meant for operating system (OS) diagnostics, but OS functions are very limited in this mode. Safe Mode should only be used if the system is blocked otherwise.

In order to start Safe Mode you should do the following:

Go to Start menu and choose Settings.
In the settings window that appears go to Update & Security menu and choose the Recovery tab.
In the tab Recovery find Advanced startup and click the button Restart now.
As your Windows restarts, it will ask you to choose the next step. Choose Troubleshoot.
In the Troubleshoot menu click on Advanced Options and then on Startup Settings.
Then Windows will inform you that the computer can be restarted with the use of additional settings one of which is Enable Safe Mode. Press Restart.
After restarting choose Enable Safe Mode by pressing F4.

Go to view

How to Boot Windows 10 in Safe Mode (All Methods)

Update a Driver With The Device Manager

Have you installed new hardware to your computer? Are you using a new USB device? These can be the causes for the error «INVALID_WORK_QUEUE_ITEM». If you installed your device driver from the disk you have found in the device delivery package or if you are using a driver which was downloaded from a place other than Microsoft official website, this can be the core of the problem. You will have to update the device driver to fix it.

You can do it manually in the Windows device manager by taking the following steps:

Press Windows button and type device manager on the keyboard.
Choose Device Manager from the list.
View the list of device categories and click on the arrow nest to the category in which your new device falls. The driver can be marked with a yellow triangle.
Right-click on the device name and press Update Driver Software.
Then a window of Update Driver Software with two options will appear:
- Search automatically for updated driver software. Windows will automatically check availability of the best suitable driver for this device.
- Browse my computer for driver software. Use this option to show the OS where the driver files are kept.

Restart the computer after the driver is installed.

Use sfc /scannow To Check All System Files

Damaged or rewritten system files may cause the error «INVALID_WORK_QUEUE_ITEM». The command sfc finds damaged Windows system files and replaces them.

Press Windows button and enter cmd from the keyboard.
Right-click on CMD and launch it as administrator.
In the command prompt window, type in sfc /scannow and press Enter.

This process may take several minutes.

Go to view

How to Recover Windows 10, 8, 7 System Files (SFC, DISM)

Check for Errors The Disk Where Windows Is Installed By Using The Command chkdsk c: /f

The blue screen with «INVALID_WORK_QUEUE_ITEM» may be caused by a file system error or by bad sectors in your disk. The command CHKDSK will check the disk for file system errors and bad sectors. Using the setting /f will make the program to automatically correct the detected errors, and the setting /r allows finding and fixing problem disk sectors. To launch it, follow these steps:

Press Windows, then enter CMD from the keyboard.
Right-click on CMD and launch it as administrator.
In the command prompt window type chkdsk c: /f and press Enter (use the letter of the drive where your OS is installed).

Wait until the process is over and restart your computer.

Use The Mode of Compatibility With an Old Version of Windows

A error with the code «INVALID_WORK_QUEUE_ITEM» may be caused by outdated software. If this error occurs after launching a program, then using Windows compatibility mode can help you get rid of the problem. To fix it, do the following:

Find a program executable file (it has .exe extension) and right-click on it.
In the quick menu, select Troubleshoot compatibility.
At the next stage, you will see the window Program Compatibility Troubleshooter. You will have two troubleshooting options to choose from:
- Try recommended settings. Select this variant to start a test run of the program using recommended compatibility settings.
- Troubleshoot program. Select this variant to choose compatibility settings based on what problems you have encountered.
After testing the program under various versions of Windows and startup settings save the suitable settings for your program.

Go to view

How to Run a Program in Compatibility Mode With Windows 10, 8 and 7

Disable Unnecessary Programs in Windows Startup Menu

The software causing «INVALID_WORK_QUEUE_ITEM» (0x00000096) may be written to Windows Startup list so the error occurs immediately after the system starts without any user activity. You can delete programs from Startup by using Task Manager.

Load the computer in Safe Mode.
Right-click on Task Bar and then on Task Manager.
Go to Startup tab.
To delete a program from the startup list select it and disable by clicking Disable in the right lower corner of the window.

Consult Microsoft Support Service

Microsoft offers several solutions to eliminate the blue screen error. «INVALID_WORK_QUEUE_ITEM» (0x00000096) can be fixed with the help of Windows Update or by addressing Windows Support.

Go to Microsoft Support Service.
Enter your error code and message into the search field and follow the directions.
If you don’t find a ready solution as the community where your query can be answered by a certified system administrator.

Install Latest System Updates

Windows provides updates that extend your driver database and correct errors or security vulnerabilities. Download the latest updates to get rid of the error «INVALID_WORK_QUEUE_ITEM» (0x00000096).

You can launch Windows Update like this:

Go to Start menu and select Settings.
In the Settings window go to Update and Security tab.
To install the latest Windows updates click on Check for updates and wait until they are found and installed.

It is recommended to set up automatic download and installation of system updates with the help of Advanced Options.

To enable automatic system update you need to start Windows Update:

Go to Start menu and choose Settings.
In the Settings window go to the Update and Security menu and select Windows Update. To install the latest Windows updates click on Check for updates and wait until they are found and installed.
Go to Advanced Options and choose the mode of update installation — Automatic.

Scan The System For Viruses

The blue screen of death with the error «INVALID_WORK_QUEUE_ITEM» 0x00000096 can be caused by computer viruses that infected your system.

To check the computer for viruses launch your antivirus program.

Modern antiviruses allow checking both hard disks and RAM. Run a full system scan.

Test Your RAM

System memory problems may cause errors, loss of data or even make your computer stop working.

Before you start checking RAM, take it out of the slot on the motherboard and then stick it back again. Sometimes the error «INVALID_WORK_QUEUE_ITEM» can be caused by the memory stick which was set into the slot incorrectly or not tight enough, and sometimes by the slot contacts covered with dust.

If the above actions did not make things better, you can check your RAM with the means of your operating system – Windows Memory Diagnostic.

JYou can start this tool in two ways:

With the help of Control Panel:

Картинка с сайта: recoveryutility.com

Go to Control Panel / System and Security / Administrative Tools. Launch the application Windows Memory Diagnostic.
With the use of Run:

Картинка с сайта: recoveryutility.com

Launch the Run tool with the combination of keys Windows + R. Type in mdsched and press Enter. The Windows Diagnostic tool will start.

To start the checking select one of the suggested variants to decide how your RAM will be tested after the computer is restarted.

If the diagnostic tool finds errors that cannot be corrected, such memory should be replaced (that is, you have to replace the memory stick where errors were found).

Make a Clean Installation of Windows

If none of the methods helped you to get rid of «INVALID_WORK_QUEUE_ITEM», try reinstalling Windows. In order to make a clean installation of Windows you need to create a setup disk or another media which you are going to use to install the OS.

Start the computer with the setup disk. To do it you may need to change boot priority in BIOS or UEFI for newer computers.

Following the installer menu stages, specify the disk where you want your Windows installed. You will have to format it then. If you are not satisfied with the number or size of the local disks they can be deleted and repartitioned.

Remember that formatting, deleting or partitioning your disks will destroy all files in the hard disk.

After specifying the disk to install Windows to, the process of copying system files and installing the operating system will start. During the installation, no additional action is required. In the process, the screen will go off for a while several times, and the computer will restart on its own to complete certain stages of installation.

Depending on the version of Windows at one of the stages you may have to select or enter basic personalization settings, choose how the computer works with networks and select settings of your account or create a new one.

As the computer loads the desktop, a clean installation of Windows is finished.

Note. Before you start a clean installation of Windows make sure you have drivers for all your hardware and that your files are safe. Download and save drivers to a separate media, and create a backup copy of important data.

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How to Reset Windows 10 or 8 PC to Factory Default Settings (All Methods)

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How to Reset Windows 10 or 8 PC If The Operating System Won’t Boot

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