Several users are encountering the “HP accelerometer doesn’t work on this version of Windows” error at every Windows Startup. Some affected users reported that the Accelerometer was working normally until a Windows 10 update. As it turns out, the Windows 10 Fall Creators Update (RS3) is responsible for the error.
What is causing the “Hp accelerometer doesn’t work with this version of Windows. An updated app may be available” error?
The Hewlett Packard’s HP accelerometer is designed to boost HDD protection. If it detects high-speed movement, it will instantly disengage the read head. This significantly reduces the change of your HDD is damaged.
We investigated this particular issue by looking at various user reports and the solutions that they used to get the issue resolved. Based on what we gathered, there are several fairly common scenarios that will trigger this particular error message:
- Outdated version of HP 3D Driveguard – Based on HP’s official documentation, this issue might occur if the machine is using an outdated version of 3D DriveGuard. Several users encountering the same issue have reported that the issue was fixed once they installed the latest version available.
- Windows 10 Update is interfering with the HP accelerometer – A particular Windows 10 update released at the end of 2017 is known to cause this particular error message. Users speculate that it’s somehow interfering with the HP accelerometer driver.
If you’re struggling to resolve this particular issue, this article will provide you with a collection of verified troubleshooting steps. Below you have a collection of methods that other users in a similar situation have used to get the issue resolved.
For the best results, follow the methods below in order until you encounter a fix that is effective in your particular scenario. Let’s begin!
Method 1: Applying HP’s SoftPaq fix
Since the issue is over one year old, HP has already addressed the issue by offering a fix. You can try to resolve the issue by installing HP’s SoftPaq update to repair the damage done by Windows 10 Fall Creators Update (RS3).
Several users finding themselves in a similar situation have reported that the issue was addressed after performing the steps below:
- Visit this link (here) to download the SoftPaq update (the fix released by HP).
- Open the update installer (sp88981.exe) and follow the on-screen prompts to install the fix.
Installing Hp SoftPaq - Once the fix has been installed, restart your computer and see if the issue has been addressed at the next startup.
If you’re still seeing the “HP accelerometer doesn’t work on this version of Windows” error, move down to the next method below.
Method 2: Installing the latest version of HP 3D Driveguard
The majority of users that have been encountering this issue have managed to fix it by updating HP 3D Driveguard to the latest version. Apparently, older versions of this software are known to trigger the “HP accelerometer doesn’t work on this version of Windows” error.
Most affected users have managed to resolve the error by uninstalling the current version of HP 3D DriveGuard and installing the latest version available. Here’s a quick guide on how to do this:
- Press Windows key + R to open up a Run dialog box. Then, type “appwiz.cpl” and press Enter to open Programs and Features.
Run appwiz.cpl - Inside Programs and Features, scroll down through the application list, right-click on HP 3D DriveGuard and click Uninstall. Then, follow the on-screen prompts to uninstall the software from your system.
Uninstalling HP 3D DriveGuard - Once HP 3D DriveGuard has been uninstalled, reboot your computer. The “HP accelerometer doesn’t work on this version of Windows” error should no longer occur at the next startup.
- Visit this link (here) to download the latest version of HP 3D DriveGuard and install it to your system.
Kevin Arrows
Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.
UPDATE….
So, the things that first brought me here is my HP Pavilion Laptop 15-cc050wm when I had a USB device plugged in either a mouse or external hard drive my keyboard would just stop working occasionally, and then finally I would get a «No Boot Device» on Startup. Turns out to fix this I had to «re-enable» Legacy support in BIOS, but this was only temporary, it would still generally do the No Boot Device message. Realized it was the USB devices, so unplugged those and could get into my OS.
I then had to go to the HP Support Center and saw that there were two BIOS updates…. did those, and then I went on to the below stuff….
(P.S. The update center for my computer said there were two BIOS updates, so I updated them, but when I came back later to do the below stuff, the second update was gone, so hope you all did mess up my puter).
Also*** Why is our HP Support Assistant NOT showing the MANY updates the Support Center says we have???
Okay, so I uninstalled the App/Program that’s the Accelerometer program due to depending on what I did either getting the Compatibility popup doing nothing or trying to upgrade with the above files and them causing most of the Taskbar elements to be frozen/not clickable.
I then discovered I had MORE Microsoft updates to do after taking 16 hours or something to update the computer (lord you all need to not put «Hard Drives» on these things anymore. So, spent another few hours updating that….
I then went to the HP support center and updated all the Drivers and software that needed updating….. again, why did the Support Assistant not tell me there were all these updates?
So, here we are today…..
I noticed looking in the HP Support Assistant that it says «Accelerometer» is ON…..
Well, looking in the Installed Apps and in the Windows Mobility Center, the «program» is not installed, but looking in Device Manager, and apparently, the DRIVER IS Installed???
So, is Accelerometer actually working, I just don’t have the associated program installed?
Also, so far, I’m using my mouse and no Keyboard stopping working or No Boot Drive issues on startup.
I think the BIOS updates fixed my issue thank heavens, I had actually called to send the computer in, but I decided to check things before I actually put it in the box, turns out I fixed the problem myself, and it started with Youtube and thank goodness your bios update. Though, jury is still out, need a few days to be 100% sure the problems are fixed.
The HP Accelerometer is a software component of HP 3D DriveGuard. If you have encountered errors with the HP Accelerometer, this article is what you need. In this article, we are going to show you how to fix the HP Accelerometer error after Windows 10 update.
Solution 1. Uninstall the HP 3D DriveGuard driver
- Right-click on the Start or Home button and select Device Manager.
- Navigate to the HP 3D DriveGuard driver, right-click on it and select Uninstall device.
- You will get a warning message which informs you that you are about to uninstall the device;select Uninstall to proceed.
- Now, restart your PC.
- Once your PC is restarted, Windows will automatically install the device with the correct and updated drivers
Solution 2. Update your device drivers
Method 1. Download and install Auslogics Driver Updater
This tool is one of the best tools which you can use to update your drivers automatically. It is very easy and fast to use and will update all the drivers in just one click. It checks your computer for missing or outdated drivers and installs the manufacturer-recommend versions. Another good thing about Auslogics Driver Updater is that you do not have to worry about downloading the wrong driver. You do not even need to know the name or version of the device whose driver you want to update. Here is how to download and install Auslogics Driver Updater:
- Follow this link to download the setup file to your computer.
- When the download is complete, run the setup file to begin the installation process.
- When the installation is done, the Auslogics Driver Updater software will open automatically and start scanning your PC for missing drivers.
- Once it is done, you will be able to update all the missing drivers it has found.
Method 2. Download the graphics drivers from the manufacturer’s site
This is also a good way to get your graphics driver. In this case, you need to go to HP’s website. You will find the drivers in the support section of the site. Once on the website, you will have to select your operating system and its architecture. Now, you will be able to see the HP 3D DriveGuard driver. Note that downloading and installing the wrong driver version may not work. Once the driver is downloaded, navigate to the download folder and run the setup file. Finish the installation by following the instructions of the wizard. When it is completed, you will not experience the problem again.
Method 3. Update the HP 3D DriveGuard, using Device Manager
The Device Manager gives you information about all the devices which are installed on your PC. If you want to know if a device is working properly or not, you should go to Device Manager. Usually, when a device is not functioning properly, you will see a yellow triangle with an exclamation mark beside it. Using the Device Manager, you will be able to download and install your drivers. Use the following steps:
- Press the Windows logo key + X on the keyboard and select Device Manager from the pop-up menu.
- In the Device Manager window, you will see the list of devices installed on your PC.
- Right-click on HP 3D DriveGuard and select Update driver.
- In the next window, choose the option to search and download the driver from the internet.
- Windows will now download and install the best driver for your device.
Solution 3. Update your Windows operating system
Microsoft often releases updates for your operating system These updates are to improve your operating system or add new features to it. Also, they include useful files such as driver updates. If you are using Windows 10, the updates are supposed to be downloaded and installed automatically, but sometimes they may be delayed due to geographical reasons. So, it is up to you to force your operating system to download and install the available updates by manually initiating it. Here is how to do it:
- Press the Windows logo key + I on your keyboard to open the Settings app.
- Click on Update and Security from the available options.
- Navigate to the Windows update tab and click Check for updates.
- Windows will now look for the available updates for your system and install them.
- Hopefully, they contain the HP 3D DriveGuard driver updates.
We hope that this article has resolved the HP Accelerometer app not working problem. Share it with others who experience similar issues.
We appreciate your ideas and comments, and we are ready to answer all your questions regarding the above topic.
The HP Accelerometer is a sensor that helps protect your hard drive from damage due to sudden movements. However, many users encounter errors related to the HP Accelerometer, often after a Windows update or driver conflict. These errors usually appear as pop-ups, warnings in the Device Manager, or issues related to the HP 3D DriveGuard. If you’re facing such issues, follow this detailed guide to fix HP Accelerometer errors on Windows 10 and Windows 11.
1. Restart Your Computer
Before diving into complex solutions, try a simple restart. Many times, errors related to the HP Accelerometer arise due to temporary glitches. Restart your computer and check if the issue persists.
2. Uninstall and Reinstall HP 3D DriveGuard
HP 3D DriveGuard is the primary driver responsible for the HP Accelerometer. If it’s outdated or corrupted, reinstalling it may resolve the problem.
- Press Win + X and select Device Manager.
- Expand Sensors or System devices.
- Right-click on HP 3D DriveGuard or HP Accelerometer and select Uninstall device.
- Restart your computer.
- Download the latest version of HP 3D DriveGuard from the HP Support website.
- Install the driver and restart your PC.
3. Update HP Accelerometer Driver via Device Manager
Sometimes, updating the driver can fix compatibility issues.
- Open Device Manager.
- Expand Sensors or System devices.
- Right-click on HP Accelerometer and choose Update driver.
- Select Search automatically for drivers.
- If an update is available, let Windows install it.
- Restart your computer and check if the issue is resolved.
4. Update Windows
Windows updates often include fixes for driver-related issues. Make sure your Windows is up to date.
- Press Win + I to open Settings.
- Go to Windows Update.
- Click Check for updates.
- If updates are available, install them and restart your PC.
5. Disable and Re-enable the HP Accelerometer
Disabling and enabling the HP Accelerometer can refresh its settings.
- Open Device Manager.
- Locate HP Accelerometer under Sensors or System devices.
- Right-click and select Disable device.
- Wait for a few seconds and then right-click again to select Enable device.
- Restart your PC and check if the error is resolved.
6. Run Windows Troubleshooter
Windows Troubleshooter can automatically detect and fix driver-related issues.
- Press Win + I to open Settings.
- Navigate to Update & Security > Troubleshoot.
- Click Additional troubleshooters.
- Find Hardware and Devices, click on it, and select Run the troubleshooter.
- Follow the on-screen instructions and restart your computer.
7. Check for HP Support Assistant Updates
HP Support Assistant helps manage HP devices and keeps drivers updated.
- Open HP Support Assistant (or download it from the HP website if you don’t have it).
- Click Check for updates and messages.
- Install any available updates for HP drivers and software.
- Restart your computer.
8. Perform a System Restore
If the error started appearing after a Windows update or driver installation, rolling back your system might help.
- Press Win + R, type rstrui, and press Enter.
- Click Next and select a restore point from before the issue started.
- Follow the prompts to complete the restore.
- Restart your computer and check if the issue is resolved.
9. Uninstall Conflicting Third-Party Software
Certain third-party applications may interfere with the HP Accelerometer.
- Press Win + R, type appwiz.cpl, and press Enter.
- Look for recently installed software that may be causing conflicts.
- Uninstall any suspicious programs.
- Restart your PC.
10. Check Event Viewer for More Details
The Windows Event Viewer can provide more insights into the error.
- Press Win + X and select Event Viewer.
- Expand Windows Logs and select System.
- Look for error messages related to the HP Accelerometer.
- Note down the error details and search for specific fixes online.
11. Modify Registry Settings (Advanced Users)
If the error persists, modifying the registry might help. Proceed with caution and create a backup before making changes.
- Press Win + R, type regedit, and press Enter.
- Navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Accelerometer. - Check for any incorrect values and modify them as needed.
- Restart your PC.
12. Check Your Hard Drive for Errors
Since the HP Accelerometer protects your hard drive, any disk issues may trigger errors.
- Open Command Prompt as Administrator.
- Type
chkdsk /f /rand press Enter. - Allow the scan to complete and restart your PC.
13. Perform a Clean Boot
A clean boot helps identify software conflicts causing the issue.
- Press Win + R, type msconfig, and press Enter.
- Go to the Services tab and check Hide all Microsoft services.
- Click Disable all.
- Go to the Startup tab and click Open Task Manager.
- Disable startup programs one by one.
- Restart your PC and check if the issue persists.
14. Reset Your PC (Last Resort)
If none of the above solutions work, resetting Windows may be necessary.
- Press Win + I to open Settings.
- Navigate to Update & Security > Recovery.
- Click Get started under Reset this PC.
- Choose Keep my files (or Remove everything if you want a fresh start).
- Follow the prompts to reset your PC.
Conclusion
HP Accelerometer errors can be frustrating, but with the right troubleshooting steps, you can resolve them easily. Start with simple fixes like restarting your PC and updating drivers. If the issue persists, try advanced solutions such as checking the registry, performing a clean boot, or resetting your PC. Hopefully, one of these methods will help you fix the problem and restore your system’s functionality.
After the recent update of Windows 10, the HP laptop which contains an inbuilt accelerometer facing a POPUP issue, prompting from the inbuild accelerometer stating the below-mentioned error. “HP Accelerometer doesn’t work on this version of Windows. An updated app may be available.”
What is Accelerometer and what is the Purpose of It? The genuine Accelerometer.sys file is a software component of HP 3D DriveGuard by Hewlett-Packard. HP 3D DriveGuard is a peripheral hardware device for select HP ProBook and EliteBook models that protects the hard drive from shocks and drops. Accelerometer.sys is a system driver associated with the 3D DriveGuard. This is not an essential Windows process and can be disabled if known to create problems. HP 3D DriveGuard is a safety device for hard drives that protects them against accidents, and major wear and tear through rough use. The device is named after the three-axis digital accelerometer that acts as a motion sensor, alerting the system of any sharp movements and automatically parking the hard drive to prevent any damage to data. HP 3D DriveGuard supports the Microsoft Windows platform.
Solution:
- Uninstall HP 3D DriveGuard from HP Laptop completely Download the version of HP 3D DriveGuard on the following link and save it to your Downloads folder.
- Click here to Download open your Downloads folder, right-click on the sp81142 package, extract files and then click Ok. Cut this newly extracted folder and paste it on your Desktop.
- When done, hold down the Windows key and press R Open RUN command and, type devmgmt.msc and hit enter. In Device Manager, expand System devices, right-click the HP Mobile Data Protection Sensor entry and select ‘Update Driver Software’.
- In the following window, select ‘Browser my computer for driver software’ and then select ‘Let me pick from a list of device drivers on my computer’. In the next window, click the ‘Have Disk‘ button and then browse to the extracted sp81142 folder you pasted on your Desktop.
- Browse into the sub-folder InstallFiles, open the folder Win10, left-click on the file accelerometer to highlight it, and then click Open.
- Click on ‘Ok’ and then click ‘Next’ and wait for the driver to install. Click ‘Close’ and then click ‘Yes’ to restart the notebook.
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