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Beginners Guide: How to Fix Genuineintel.sys BSOD Win 10/11

By Aurelie | Follow |
Last Updated

Blue Screen of Death (BSOD), also known as Windows stop code or fatal error, is designed to protect your computer from further complications when it detects a critical error. This post from MiniTool will delve into how to cope with Genuineintel.sys BSOD with several feasible solutions.

Recently, some users claimed on Microsoft Answers Forum that they have encountered Genuineintel.sys BSOD randomly. Like other .sys files, the Genuineintel.sys file also contains device drivers and hardware configuration for the system.

Genuineintel.sys BSOD indicates the Genuineintel.sys file is checking if Wi-Fi is working correctly or some programs are trying to access this file to see if Wi-Fi is available. Here, we come up with some common factors for Genuineintel.sys blue screen error:

  • Overheating – Computers might display a blue screen when it’s overheating due to accumulated dust or long working hours.
  • Hardware issues – Corrupted or faulty hardware like RAM, HDD, SSD, motherboard, PSU, processor can also contribute to Genuineintel.sys BSOD.
  • Driver issues – Most blue screen errors are related to third-party device drivers.

Most of the time, a simple restart can fix blue screen errors. If Genuineintel.sys Blue Screen of Death persists after that, scroll down to find more effective solutions now.

Tips:

To prevent indirect data loss caused by Genuineintel.sys BSOD, it’s essential to give your data an extra layer of protection. To do so, it’s a good option to back up crucial files with MiniTool ShadowMaker. This free Windows backup software is tailored for offering disaster recovery and data protection for both individuals and companies. Don’t hesitate to give it a try now.

MiniTool ShadowMaker TrialClick to Download100%Clean & Safe

Fix 1: Download Intel Driver & Support Assistant

Intel Driver & Support Assistant is designed to detect and offer updates for most drivers and software. Therefore, another solution for Genuineintel.sys BSOD is to update your intel driver via this program. To do so:

Tips:

If you can’t boot into the desktop, consider entering Safe Mode or Windows Recovery Environment to troubleshoot the issue.

Step 1. Search for Intel Driver & Support Assistant on Google Chrome and select the first option.

Step 2. Click on Download now to download this program on your computer.

Step 3. After installation, launch it and update your Intel graphics driver.

hit Download to update your Intel graphics driver

Fix 2: Reset Internet Connection

To solve Genuineintel.sys BSOD, another way is to reset your internet connection. To do so:

Step 1. Press Win + I to open Windows Settings.

Step 2. In the settings window, select Network & Internet.

Step 3. In the Status section, scroll down to select Network reset.

choose Network reset in the Status tab

Step 4. Confirm this action and wait for the process to complete.

Fix 3: Reinstall Your Intel Network Driver

Genuineintel.sys Blue Screen of Death indicates that there is a problem with your Intel chipset device driver, so reinstalling the driver from the ground up might be helpful. Follow these steps:

Step 1. Type device manager in the search bar and hit Enter.

Step 2. Expand Network adapters and right-click on your Intel network driver to select Properties.

Step 3. In the Drivers tab, click on Uninstall device and confirm this operation.

select Uninstall Device

Step 4. Then, reboot your system to see if Genuineintel.sys BSOD appears once more.

Fix 4: Check for Windows Update

Since Windows Update can automatically download and install driver updates, keeping your system up-to-date can also potentially fix issues related to outdated drivers like UNCORRECTABLE ERROR Genuineintel.sys blue screen. To do so:

Step 1. Open Windows Settings and move to Update & Security.

Step 2. In the Windows Update section, click on Check for updates.

hit Check for updates to search for available Windows updates

Final Words

By now, you must be free from Genuineintel.sys BSOD and engage in your work again. Appreciate your time and support!

About The Author

Position: Columnist

Aurelie is a passionate soul who always enjoys researching & writing articles and solutions to help others. Her posts mainly cover topics related to games, data backup & recovery, file sync and so on. Apart from writing, her primary interests include reading novels and poems, travelling and listening to country music.

Device: hp pavilion gaming 15 dk0132tx laptop

CPU: Intel Core i5 9300H @ 2.40GHz [Coffee Lake 14nm Technology]

Chipset: Intel® HM370

Graphics: Intel UHD Graphics 630

Wireless Adapter: Intel® Wireless-AC 9560 802.11a/b/g/n/ac (2×2) Wi-Fi® and Bluetooth® 5 Combo

The Problem:

1.  Random Blue Screen Error when I use the laptop connected to the WIFI

2. The Blue Screen says NMI_HARDWARE_FAILOUR
2. The Error appears both in the working state and in the Idle state (Very randomly, 3-4 times a day)

3. No BSOD when using Ethernet / not connected to wifi

4. BSOD appear ONLY when I use wifi

Here are the Dump file Analysis Report of the last appeared BSOD Failure

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

NMI_HARDWARE_FAILURE (80)
This is typically due to a hardware malfunction. The hardware supplier should
be called.
Arguments:
Arg1: 00000000004f4454, ‘TDO’
Arg2: 0000000000000000, Status Byte
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
——————

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2015

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on HP-PAVILION-G15

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 2039

Key : Analysis.Memory.CommitPeak.Mb
Value: 77

Key : Analysis.System
Value: CreateObject

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

BUGCHECK_CODE: 80

BUGCHECK_P1: 4f4454

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffba01`638a2b58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x80_4F4454_GenuineIntel_NOERRREC_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {d5ef3836-2107-b7ec-b4d4-4d2ae9fc0e02}

Followup: MachineOwner

———————————————————————————

Crash Dump Analysis with WhoCrashed

———————————————————————————

On Sat 1/16/2021 8:07:19 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011621-16546-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5780)
Bugcheck code: 0x80 (0x4F4454, 0x0, 0x0, 0x0)
Error: NMI_HARDWARE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a hardware malfunction has occurred.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

What can be the possible reason and solution for this problem?

I’d really appreciate your help regarding this problem.  Thanks!


Рейтинг 4.56/25:

0 / 0 / 0

Регистрация: 31.01.2021

Сообщений: 4

31.01.2021, 04:09. Показов 4748. Ответов 5


Добрый день, господа. В течении последней недели стал периодически получать синий экран при разной активности: просмотр онлайн видео в Хроме, в играх (в основном после +- получаса игры), даже сейчас при генерации отчёта в AIDA64. Иногда после BSOD перезагрузки через несколько секунд после появления рабочего стола опять вылетает BSOD. Дебагером показывает, что вызваны бсоды GenuineIntel.

Что было сделано:
1. Переустановка Windows 10
2. Установка свежих драйверов, проверка Intel assistantом и установка свежих дров на сетевую и блютус после проверки
3. Обновление BIOS примерно 3 мес назад
4. Memtest — пройден без ошибок
5. Грею видюху Furmark — час без сбоев.
6. Блок питания 600 W свежий (месяца 3 назад куплен), ставил другой рабочий на 600 — бсоды продолжаются.

Макс температуры видеокарты — 83 градуса, процессора — до 80. Тест Intel Processor Diagnostic Tool проходит

Прошу вашей помощи. Спасибо!



0



Programming

Эксперт

39485 / 9562 / 3019

Регистрация: 12.04.2006

Сообщений: 41,671

Блог

31.01.2021, 04:09

Ответы с готовыми решениями:

124 bsod
124 ошибка как я понимаю исключительно аппаратная, поэтому к делу.
core i5 3350p
z77a-g43
или мать на которой я сейчас — …

BSOD 124
Добрый день , господа .
Перепал мне компьютер , с одной проблемкой , иногда вылетает bsod 124 , чаще всего когда происходит нагрузка , в…

BSOD 124
Привет всем :)
Народ, гляньте дамп, пожалуйста.
мать ECS A740GM-M
проц AMD Athlon(tm) 64 X2 Dual Core Processor 4800+, 2500 MHz …

5

7957 / 3204 / 616

Регистрация: 09.09.2017

Сообщений: 11,611

31.01.2021, 16:36

Сообщение было отмечено Biowaste как решение

Решение

Сообщение от Biowaste

Дебагером показывает, что вызваны бсоды GenuineIntel

В дампах нет ничего конкретного,

Кликните здесь для просмотра всего текста

WHEA_UNCORRECTABLE_ERROR (124)
PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
Error: Unknown (Proc 0 Bank 0)
Status : 0x0000000000000000

но ошибка WHEA_UNCORRECTABLE_ERROR (124) указывает на проблему с железом.

Вроде как имеется фирменный десктоп от ASUS, но комплектация удивляет (по крайней мере на оф. сайте таких комплектаций нет):
1. Процессор i5-9400 (есть i5-8400, i7-8700, i5-9400F)?
2. Память 32 Гб (есть 8 и 16 ГБ)? ASUS стал ставить HyperX?
3. M.2 NVMe SATA (есть M.2 NVMe PCIe)?

Драйверы для фирменного девайса публикует производитель: https://rog.asus.com/ru/deskto… _download/
и устанавливать их надо вручную. Применение драйверов с других источников (даже официальных) и автообновлялок, типа Intel Driver & Support Assistant, NVIDIA GeForce Experience и т.п., часто приводят к конфликтам системы и железа.
Всевозможные утилиты MyASUS тоже часто глючат и создают различные баги на уровне железа.



1



0 / 0 / 0

Регистрация: 31.01.2021

Сообщений: 4

31.01.2021, 16:56

 [ТС]

ibarg, это сборка где-то 2х годичной давности, на оф. сайте уже таких нет. Память ставил сам, также добавил один SSD и один SATA со старого компа. Попробую удалить драйверы и поставить заново с официалки, хотя до обновления винды они и стояли и всё-равно был синий экран периодически. ArmoryCrate и прочие свистоперделки от Asus в этот раз не устанавливал принципиально.
Спасибо, буду пробовать.



0



7957 / 3204 / 616

Регистрация: 09.09.2017

Сообщений: 11,611

31.01.2021, 17:04

Сообщение от Biowaste

это сборка где-то 2х годичной давности

Возможно.

Сообщение от Biowaste

на оф. сайте уже таких нет.

Там даже есть с процом i 8-го поколения.

Сообщение от Biowaste

Память ставил сам

Давно? BIOS может не рассчитан на 32 Гб.



0



0 / 0 / 0

Регистрация: 31.01.2021

Сообщений: 4

31.01.2021, 22:39

 [ТС]

ibarg, да, именно эта модель (i9400 + 1660 Ti) снята с производства, нашёл парочку в продаже б/у и на зарубежных интернет-площадках. Память ставил сам, проработала месяцев 10, проблем не было.
Поставил драйвера с оф. сайта, даже nvidia, на новые не обновлялся, биос тоже последний. Сегодня полёт нормальный, крешей пока нет (тьху-тьху). Наблюдаю дальше.



0



0 / 0 / 0

Регистрация: 31.01.2021

Сообщений: 4

03.02.2021, 16:17

 [ТС]

3 дня — полёт нормальный. Думаю, проблема решена, спасибо за помощь!



0



inter-admin

Эксперт

29715 / 6470 / 2152

Регистрация: 06.03.2009

Сообщений: 28,500

Блог

03.02.2021, 16:17

Помогаю со студенческими работами здесь

BSOD 124
всем привет есть комп, конфиг на скрине так на нем все-время бсоды 124 , что делал 1)подкидывал другой бп для проверки — результат-0 …

BSOD 124
Всех приветствую.
После апгрейда компьютера с Asus m2n / amd x2 5600+, на asus p5b / intel quad 6600 (сразу к слову видео GeForce GT 630…

BSOD 124
Постоянно вылетает ошибка 124 и перезагружается ноутбук hp-pavilion-dv5-1176er. Винду переставлял несколько раз и 32 и 64 битную. Драйвера…

Периодический BsOD 124
Периодически выскакивает BsOD с ошибкой 0x00000124, за сегодня раз 5 подряд вчера раз 3, а предыдущую неделю в сумме раза 2. И так раз в…

bsod BCCode: 124 :(
Сигнатура проблемы:
Имя события проблемы: BlueScreen
Версия ОС: 6.1.7601.2.1.0.256.1
Код языка: 1049

Дополнительные…

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Заметил, что мой ноут стал тянуть с запуском после загрузки логотипа. Произошло это неделю назад. Появляется только один раз в день. Вот что выдала WinDbg:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : false
   AllowNugetExeUpdate : false
   AllowNugetMSCredentialProviderInstall : false
   AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.046 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\012324-11203-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Kernel base = 0xfffff801`44c00000 PsLoadedModuleList = 0xfffff801`4582a790
Debug session time: Tue Jan 23 16:21:24.957 2024 (UTC + 3:00)
System Uptime: 2 days 2:44:46.702
Loading Kernel Symbols
...............................................................
................................................................
................................................................
....................................................
Loading User Symbols

Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff801`44ffd6f0 48894c2408      mov     qword ptr [rsp+8],rcx ss:ffff8600`956d48f0=????????????????
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffc809b8007028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION                ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION                ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3124

    Key  : Analysis.Elapsed.mSec
    Value: 3875

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 405

    Key  : Analysis.Init.Elapsed.mSec
    Value: 6209

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 87

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 8

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Failure.Bucket
    Value: 0x124_0_GenuineIntel_PROCESSOR__UNKNOWN_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {5371cb52-c3d9-558e-47d4-d31c09567ca2}


BUGCHECK_CODE:  124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffc809b8007028

BUGCHECK_P3: fe000000

BUGCHECK_P4: 800400

FILE_IN_CAB:  012324-11203-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffff8600`956d48e8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_0_GenuineIntel_PROCESSOR__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {5371cb52-c3d9-558e-47d4-d31c09567ca2}

Followup:     MachineOwner
---------

Файл дампа

Ноут HP Pavilion Gaming Laptop 15-cx0098ur (4 года)
Windows 10 Home SL 64bit 22h2
Intel Core i5-8300h
Intel UHD Graphics 630 (драйвер 31.0.101.2125)
NVIDIA GeForce 1060 MaxQ (драйвер 546.65)
238GB SAMSUNG MZVLW256HEHP-000H1 (Unknown (SSD))
931GB Hitachi HGST HTS721010A9E630 (SATA )
12 гб озу (4+8 Samsung M471A5244CB0-CTD)

Задавал аналогичный вопрос на других форумах, но везде молчание. Поэтому надеюсь на вашу помощь.
Что нужно исправить?

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[SOLVED] 0x124 caused by GenuineIntel. WORKAROUNDS: Don’t let CPU MHz drop (disable intelppm;disable speedstep;change power plan settings;remove under-clock)

  • Thread starter
    Thread starter

    UpbeatFiddle

  • Start date
    Start date

Joined
Jan 6, 2021
Posts
6




  • #1

I’ve tried alot of things to resolve bsod and there is one that works which is disabling (Intelppm.sys or stopping power service) but I don’t think disabling either of them is the best solution or a solution at all but maybe with your help we can figure out what exactly is going on here. One odd thing I can add is if I open up Cpu-Z/NZXT CAM/Speccy it’s an automatic bsod,disabling said intelppm.sys gets rid of this issue also, but it bsods with or without them installed on PC (If Intelppm.sys/power service is enabled) . Bsods happen when PC is idle or if I’m watching YT videos,never when I’m playing games.

PC specs :
BIOS : Latest Version.
OS: Windows10.
Gtx 1070ti
CPU — I7 6700k
Motherboard — ASUS PRIME Z270-A
RAM — 2x | G.Skill ddr4 8gb.
PSU — CX600M

Attachments


  • SysnativeFileCollectionApp.zip

    SysnativeFileCollectionApp.zip

SQx

BSOD Kernel Dump Analyst




  • #2

Greetings,

Welcome to Sysnative Forum!

1) Please tell me what is the reason, why you didn’t activate the Windows?

License Activation (slui.exe) failed with the following error code:
hr=0x8007232B
Command-line arguments:
RuleId=eeba1977-569e-4571-b639-7623d8bfecc0;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

2) These three dumps have the same error code indicating a CPU issue. Also I see that the processor has been overclocked.

Debug session time: Wed Jan  6 15:38:29.373 2021 (UTC - 5:00)
Loading Dump File [C:\Users\SQ\SysnativeBSODApps\010621-3468-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:32.997
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Bugcheck code 00000124
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8889b0158028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000020005, Low order 32-bits of the MCi_STATUS value.
*** WARNING: Unable to verify timestamp for cpuz150_x64.sys
PROCESS_NAME: cpuz.exe
Probably caused by: GenuineIntel.sys
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
MaxSpeed: 4000
CurrentSpeed: 4008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jan 6 15:36:32.278 2021 (UTC - 5:00)
Loading Dump File [C:\Users\SQ\SysnativeBSODApps\010621-3515-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:07:19.903
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Bugcheck code 00000124
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffab06878ac028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000020005, Low order 32-bits of the MCi_STATUS value.
*** WARNING: Unable to verify timestamp for win32k.sys
PROCESS_NAME: System
Probably caused by: GenuineIntel.sys
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
MaxSpeed: 4000
CurrentSpeed: 4008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jan 6 15:28:47.439 2021 (UTC - 5:00)
Loading Dump File [C:\Users\SQ\SysnativeBSODApps\010621-3921-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:04:01.064
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Bugcheck code 00000124
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb48fbe759028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000020005, Low order 32-bits of the MCi_STATUS value.
*** WARNING: Unable to verify timestamp for win32k.sys
PROCESS_NAME: System
Probably caused by: GenuineIntel.sys
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
MaxSpeed: 4000
CurrentSpeed: 4008

Could you please clarify if your BIOS has default values?

3) Did you try to reproduce this issue in Safe Mode?

Joined
Jan 6, 2021
Posts
6




  • #3

Hi.Thanks for your response. Windows hadn’t been activated cuz I had just reinstalled it,now it is. And I’m not sure but Cpu shouldn’t be OC’d unless turbo speed is considered to be an OC but it bsods with it enabled or disabled,so that’s not the issue as far as i know.
And no, I hadn’t tried to reproduce the issue in Safe Mode till now ,when I tried to open Cpu-Z it gave me somekind of an error and it just didn’t work but maybe it isn’t supposed to,idk. I’ll attach the error file below. And to wait for a bsod to happen on its own in SafeMode would take time and maybe it wouldn’t at all.
And what do you mean by BIOS default values,like have I changed anything? The only thing that I’ve changed is Intel Virtualization to enabled.

Attachments


  • New Text Document.txt

SQx

BSOD Kernel Dump Analyst




  • #4

Greetings,

UpbeatFiddle said:
And what do you mean by BIOS default values,like have I changed anything?

I mean if you changed any parameter in BIOS that was the default? if so, could you please reset all parameters to Default or Factory settings.

5: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.0, DMIVersion 0, Size=4288]
BiosMajorRelease = 5
BiosMinorRelease = 12
BiosVendor = American Megatrends Inc.
BiosVersion = 1302
BiosReleaseDate = 03/15/2018
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To be filled by O.E.M.
SystemVersion = System Version
SystemSKU = SKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = PRIME Z270-A
BaseBoardVersion = Rev 1.xx
5: kd> .trap ffffe401`f1feae50
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8042741dc90 rbx=0000000000000000 rcx=ffffab0687d6fe70
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff804274144a2 rsp=fffffc8759e6f5b8 rbp=0000000000000000
r8=0000000000000000 r9=ffffab0687d6fe10 r10=fffff80427411400
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
intelppm!C1Halt+0x2:
fffff804`274144a2 c3 ret

1) Please install the chipset drivers and report if the problem is still reproducible: — Asus PRIME Z270-A (Win10 x64)
— Intel_Chipset_10.1.1.45
— Intel ME V11.7.0.1045

2) Please do a test with «Download Intel® Processor Diagnostic Tool» and report if the problem is still reproducible.

Joined
Jan 6, 2021
Posts
6




  • #5

Thanks for your response and time.
Okay, I installed both of the drivers,set BIOS to default and did the test ,here are the results — Screenshot ,it still bsods when I open Cpu-Z. ( If intelppm.sys / power service is enabled ) I know I already mentioned it but just so ya know.

Joined
Jan 6, 2021
Posts
6




  • #6

I’m not sure if this fixes the blue screens that happen randomly but it fixed the ones that happened opening up softwares like Cpu-Z ,NZXT Cam or Speccy. I set power plan to Performance which in a way is the same as disabling intelppm.sys cause it doesn’t manage core speed anymore, it’s just being used 100% at all times,I had it on balanced.
Here you can see what I mean — High Performance — Screenshot
Balanced — Screenshot
And as far as I know,the blue screens are because of the core speed management.

Last edited:

Joined
Jan 6, 2021
Posts
6


SQx

BSOD Kernel Dump Analyst




  • #8

Greetings,

As we can see you have already found a solution (workaround).

Please let us know if you prefer to use this software (with your workaround) or uninstall/remove it?

P.S. If there is a bug in the program, then only the developers of the specified program can fix it.

Also on Intel website you can try to download and install the following Intel® Z270 Chipset drivers for windows 10 x64:

Download Chipset INF Utility
Download Intel® Management Engine Driver for Windows 8.1* and Windows® 10

After that check and report if the problem is still reproducible.

Please note, if updating the chipset drivers does not solve the problem, then most likely you should contact Asus technical support for help.

Joined
Jan 6, 2021
Posts
6




  • #9

Sorry, I forgot to reply, I’ll just use High Performance Power Plan as I’ve not had any blue screens since.

SQx

BSOD Kernel Dump Analyst




  • #10

Greetings,

Let us know if there are any changes.

Joined
Jun 1, 2021
Posts
1




  • #11

This is really interesting, I’ve came up on this topic while troubleshooting my WHEA BSOD’s. Basically same error codes, and same hardware: I7 6700k & ASUS PRIME Z270-A. I also have the most recent drivers (I believe both BIOS and hw drivers didn’t changed for our gear since 2018) so its either coincidence, or some Windows update.

Workaround to enable full performance power option works for me so far. I had BSOD’s every few minutes and now I am stable for 2 hours.

Joined
Jun 16, 2021
Posts
2




  • #12

I don’t mean to continue a ‘solved’ thread, but I have scoured the internet for this problem and this is the first indication that someone else has it.

I also have the I7 6700k and an Asus Motherboard (Maximus VIII Hero). These BSOD’s started in January 2021 and have only gotten worse since then.

Just like the video linked above, I can consistently reproduce by simply switching from Windows’ High Performance Power Option to Balanced. It immediately Blue Screens.
I’m also sometimes able to reproduce by running OCCT CPU tests, but not reliably.

Unfortunately, I set it to High Performance about two months ago and still have them (every few days), so I’d be curious if that’s still actually working for others?




  • #13

Hi StephenB!

Did you try the other workarounds?
Is Windows updated with the latest Windows update patches?

Joined
Jun 16, 2021
Posts
2




  • #14

Hi xilolee,

Yes, I did. And I am on the latest version of Windows.
In fact, for the past few months I’ve tried what seems like everything just short of changing hardware (because I couldn’t figure out which hardware was the problem).
This thread was the first pointer towards the CPU. Because of that, I just, today, replaced the I7 6700k with an I7 7700k and the problem appears to be resolved.
I can switch to ‘Balanced’ power mode without blue screening and I can run OCCT CPU Tests without an issue. We’ll see if it lasts, but this is further than I’ve gotten since January (when it appears others started seeing the same problem as well).

Hopefully if others come across this thread with the same situation, this all helps!

Joined
Aug 31, 2021
Posts
1




  • #15

Hi

I’m new here but I solved a problem similar to this one at the end of last year on my new rig from september. What fixed my problem was the Intel C-STATE option in the bios. From what I’ve red, Intel C-STATE makes the cpu use only what he needs in terms of MHz. Bluescreen often appeared when the CPU was dropping to 1MHz and then when trying to get up, I was getting a BSOD.

I would say I had one or two per week, wasn’t that bad. But After disabling the Intel C-STATE in the bios, my CPU stayed at 4MHz permanently and never BSOD’d again. Hope this helps




  • #16

I’m new here but I solved a problem similar to this one at the end of last year on my new rig from september.

Hi!

Given that the problem seems to be the processor i7 6700k: are you using the same one? Or what?

Joined
Oct 17, 2023
Posts
2




  • #17

Profuse apologies, but I’m struggling with this, as well, on a Dell XPS 8900 running i7-6700 and Windows 8.1 Pro Media Center Edition. On the BIOS and CPU power management, is it best to disable C-State and Speed Step? They’re 2 different setting on this machine’s Dell OEM BIOS. However, going all in on solutions here, so I’ve selected High Performance as my Power Plan and disabled C-State, so we shall see in a couple hours!

Latest debug attached, before I disabled C-State.

Attachments


  • latest_debug.txt

ubuysa

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor




  • #18

Hi @adelphosman, would yu please start a new thread for your issue? You can link back to this one if you think that would help, but it’s never wise to resurrect old threads.

Joined
Oct 17, 2023
Posts
2




  • #19

Yes indeed. Sorry, I also missed the instructions and template to address BSOD issues. Will get a new thread whipped up for this.

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