Приобрёл я недавно планшет One by Wacom (CTL-671), установил драйвер с диска, сделал всё по инструкции и ничего не запускается.
Пишет следующее: «Драйвер планшета не отвечает».
Открываем центр управления, а планшета в списке нет.
Смотрим как распознаётся планшет компьютером и видим, что Wacom Tablet нормально распознаётся.
Проведя 18 часов в пытках попытках запустить драйвер до меня дошел слух, что надо устанавливать в дефолтный каталог. У меня же он был через реестр изменён на диск D, чтобы системный раздел не засорялся.
Но даже после установки в каталог «Program Files (x86)» он не запускался. И тогда я обратился к программе от майкрософта «Process Monitor» и стал следить за поведением драйвера и тут выяснилась очень любопытная вещь… (помимо того, что в логах установки фигурирует очень много несуществующих файлов и ошибок связанных с этим)
Драйвер вдруг попытался найти два файла. Один не существует, а другой находится в совсем другом каталоге «Program Files», из чего делаю вывод, что разработчики этого драйвера прямо указали куда обращаться к драйверу, но никак не влияли на сам процесс установки. В подтверждение позже заметил обращения к еще одному файлу так же по строго указанному пути.
Из этого выходит, что драйвер Wacom должен находится строго по адресу: C:\Program Files\Tablet и нигде иначе.
Что делать?
- Отключить планшет.
- Удалить драйвер и папку с драйвером (если папка не удалилась).
- Перезагрузить компьютер.
- Нажав команду «win+r» ввести «regedit«, у вас откроется редактор реестра.
- Нажать команду «Ctrl+F» в окне поиска указать «Wacom» и начать поиск. Каждый раз, когда будет встречаться строка или раздел относящийся к wacom — удалять. Нажимать F3 и смотреть дальше. Особое значение имеют разделы «Wacom» и ссылки на файлы драйвера. Всё это удалить надо.
- Закончив с реестром скачиваете программу «Process Hacker 2«, переходите во вкладку «Services» и воспользовавшись поиском удаляете сервисы вакома. (см. изображение ниже)
- Так же используя поиск нужно найти и отключить «TabletInputService«. (см. изображение ниже)
- Скачиваете программу «ViziblrFixMyPen«, открываете и нажимаете на кнопку «Make everything GOOD», она отключит остальные сервисы винды.
- Заходите по адресу в реестре «HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion» и изменяете «ProgramFilesDir» установив значение «C:\Program Files«.
- Перезагружаетесь и, не подключая планшет, заново устанавливаете драйвер. Если он спрашивает в какую папку, то уже знаете куда, новые версии устанавливаются без лишних вопросов, по этому в реестре и правили значение.
Только такие процессы как на скриншоте должны остаться в системе после переустановки драйвера (актуально для версии 6.3.31).
Так же советую открыть «Утилиту для работы с файлами планшета Wacom» и удалить настройки всех пользователей.
Теперь планшет можно подключить, он установится и откроется приветственное окно Wacom!
Так или иначе драйвер продолжает обращаться к файлу «Tablet\Wacom\WTabletServicePro.ilk«, которого не существует и какую роль он играет я не понимаю, если у кого есть этот файл — дайте знать.
Дополнительные проблемы:
Планшет может перестать работать — опять накрылся драйвер. Его необходимо перезагрузить не отключая планшет.
В интернете предлагается создать файл «любоеназвание.cmd»
И в него прописать:
(Для серии Bamboo)
Net stop WTabletServiceCon
Net start WTabletServiceCon(Для остальных)
Net stop WTabletServicePro
Net start WTabletServiceProЭто такой быстрый способ для перезапуска драйвера. Планшет вновь опознается и откроется окно управления. Но я думаю надо для сервиса создать событие запуска/перезапуска при подключении планшета к компьютеру.
Актуальные драйвера на планшеты Wacom
Видео-инструкция о быстром перезапуске драйвера
If you receive the error message “The tablet driver is not running “ when using your Wacom tablet, don’t worry! Although it’s a frustrating, you’re definitely not the only one to experience this issue.
Lots of other Wacom tablet users have reported the very same issue. More importantly, you should be able to fix it pretty easily…
Try these fixes
- Restart the Wacom Professional Service
- Update your Wacom tablet driver
Fix 1: Restart the Wacom Professional Service
You may receive the error message “The tablet driver is not running ” if the Wacom Professional Service is stopped or disabled. If you’re not sure about the status of the Wacom Professional Service on your PC, you can follow the steps below to check:
- On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Type services.msc and press Enter to open the Services window.
- In Service Window, select any service, then on your keyboard, press W and A to locate Wacom Professional Service. Double-click it to view its properties.
NOTE: The service name varies from different Wacom tablet products. It could be:
Wacom Professional Service, Wacom Consumer Service, TabletServiceWacom and Touch Keyboard and Handwriting Panel Service
- Under the General tab, if its service status is Stopped, and / or its startup type is Disabled, click the downward arrow next to Startup Type, then select Automatic.
- Click Apply to apply the changes you made. Then click Start to start the service. If you can’t find the Start button, then click Restart.
- Navigate to the Recovery tab. Select Restart the Service as the PC’s response if this service fail.
See if this fix works. If not, try the next fix to update your Wacom tablet driver.
Fix 2: Update your Wacom tablet driver
This issue may occur if your Wacom tablet driver is outdated or corrupted. In this case, you just need to update your Wacom tablet driver to the latest version.
There are two ways to update your Wacom tablet driver: manually and automatically.
Update your Wacom tablet driver manually – You can update your Wacom tablet driver manually by going to the manufacturer’s website, and searching for the latest driver for your Wacom tablet.
Be sure to choose the driver that’s compatible with your exact product model and your version of Windows.
Or
Update your drivers automatically – If you don’t have the time, patience or computer skills to update your Wacom tablet driver manually, you can, instead, do it automatically with Driver Easy.
You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.
All the drivers in Driver Easy come straight from the manufacturer. They‘re all certified safe and secure.
- Download and install Driver Easy.
- Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.
- Click Update next to your Wacom tablet to automatically download the correct version of its driver, then you can install it manually. Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (This requires the Pro version – you’ll be prompted to upgrade when you click Update All. You get full support and a 30-day money back guarantee).
You can do it for free if you like, but it’s partly manual. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.
When you try to connect Wacom Tablet to Windows 10 PC, you may face the error message “Wacom Tablet Driver Not Found” which means that you won’t access your Wacom Tablet because of the missing drivers. The problem seems to occur if you have recently updated or upgraded Windows 10 from Windows 8 or 8.1. These are few of the issues users are facing because of missing Wacom tablet driver:
- Wacom won’t be listed under All Programs and Device Manager.
- You can not access properties or any other features.
- You won’t be able to access it under Devices and Printers.
Image Credit: OrianArt
When you try to open Wacom Properties, you will face the error message “Wacom Tablet Driver Not Found” but don’t worry as this issue can be easily resolved. So without wasting any time, let’s see How to Fix this issue with the help of the below-listed guide.
Table of Contents
Make sure to create a restore point just in case something goes wrong.
Method 1: Restart Wacom Tablet Services
1. Press Windows Key + R then type services.msc and hit Enter.
2. Find the following services in the Services window:
Wacom Professional Service
Wacom Consumer Service
TabletServiceWacom
Touch Keyboard and Handwriting Panel Service
3. Right-click on each of them and then select Restart from the context menu.
4. Now again try to access Wacom Tablet, and you might fix this problem.
Method 2: Reinstall Wacom tablet driver
1. Press Windows Key + R then type devmgmt.msc and hit Enter to open Device Manager.
2. Expand Human Interface Devices then right-click on your Wacom Tablet and select Update driver.
3. On the next screen, select “Automatically search for updated driver software”.
4. Windows will automatically search the internet for the latest available drivers for Wacom table, and if there is an update available, then Windows will automatically install it.
5. Reboot your PC to save changes.
6. If after the reboot, you’re still facing this issue then open Device Manager, right-click on Wacom tablet and select Uninstall.
7. Click on the Uninstall button to continue.
8. Again restart your PC to save changes and see if you’re able to Fix Wacom Tablet Driver Not Found in Windows 10.
Method 3: Update Wacom Tablet drivers from the official website
Sometimes you can face the “Wacom Tablet Driver Not Found” issue if the Wacom tablet drivers are corrupted or outdated, to fix this issue you need to download and install the latest version of this driver from Wacom website:
1. First, make sure to disconnect your Wacom tablet from your computer.
2. Press Windows Key + R then type appwiz.cpl and hit Enter to open Programs and Features.
3. Now find Wacom or Wacom tablet in the list, then right-click on it and select Uninstall.
4. Make sure to Temporarily switch off your Windows Firewall then Reboot your PC to save changes.
5. Once the system restarts, download and install the Wacom drivers from its official website.
6. Reboot your PC to save changes.
7. After the system restarts, again connect your Wacom tablet, which may fix the issue.
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That’s it you have successfully Fix Wacom Tablet Driver Not Found in Windows 10 but if you still have any questions regarding this tutorial then feel free to ask them in the comment’s section.
The “Wacom tablet driver not responding” problem can come up if the driver has some kind of internal problem. This issue can appear when the tablet driver is unable to communicate properly with the Windows Operating System.
Reasons for the Wacom Tablet Driver Not Responding Problem
Here, you will get various reasons for the occurrence of this issue.
- If the computer is not up to date, then there is a chance for you to encounter this problem.
- When the tablet driver gets corrupted somehow, you can even face this problem.
- Sometimes, some problematic Wacom services running in the background can give you this error.
Solutions to Resolve the Wacom Driver Not Responding Glitch
You will get the methods here on how to rectify the tablet driver is not responding problem. So follow them one after the other.
End all the Wacom, Wacom Tablet Services
There will be steps here regarding how to kill all the services of the Wacom and Wacom tablets. To do that, follow them below.
- First, press the three keys ‘Ctrl+Alt+Delete’ simultaneously, to open a page with five options.
- Now, out of those options choose the one that says ‘Task Manager’. As soon as you click on that option, then a new window having the title ‘Task Manager’ will come up.
- Inside that window, locate and tap on the ‘Services’ tab. Under this tab, there is a list full of all the services of every installed application and hardware.
- Next, from that list, locate and select every Wacom services then click on the ‘End Task’ button to kill those services.
- Repeat the previous step to kill all the Wacom Tablet services.
- At last, close the ‘Task Manager’ window and restart the machine.
Start the “Wacom Professional services” from Services Application
Get the process of activating the “Wacom Professional services” here.
- First, tap on the combination of ‘Windows + R’ keys to launch the ‘Run’ dialog box.
- Within that dialog box, beside the label ‘Open:’ input the following text- ”services.msc” and then click on the ‘OK’ button.
- As soon as you do that, then a new window with the name ‘Services’ will come up. Inside this window, locate and right-click on the ‘Wacom Professional Services’ service.
- Next, from the popup menu that comes up, choose the ‘Start’ or ‘Restart’ option.
- Finally, check if this problem comes up when you try to use a Wacom application.
Update the Windows Operating System
If the Windows OS is not updated, then there is a chance for you to encounter this problem. Now, the best way to resolve this issue is to update Windows 10. The steps are here as follows.
- First, press on both the keys ‘Windows + I’ keys simultaneously. This action will open a new window having the title ‘Windows Settings’.
- Inside that window, there is a variety of setting categories specific to the Windows OS, that you can change at your will.
- Out of all those categories of settings, choose the one that says ‘Update & security’. This action will open a new page with the name ‘Windows Update’.
- Inside that page, locate and click on the ‘Check for updates’ button. As soon as you click on that button, then automatically the available updates packages will be presented on a list and downloaded.
- Once the download process of the update packages is complete, next, tap on the ‘Reboot now’ button.
- At this time, the computer will restart and then all the updates will be installed automatically one after another.
Installation of the Wacom Driver Once Again
Here, there will be multiple steps to reinstall the Wacom driver into the computer.
- First, take out the USB cable of the Wacom tablet from the computer.
- After that, press the ‘Windows + S’ keys together, to open the default search section of the OS. Inside that section, type the text ‘control panel’ and then from the search result choose the ‘Control Panel’ option.
- This action will launch a new window having the name ‘Control Panel’. In that window, locate and choose the ‘Programs’ setting category. After that, a new window will come up, in it, click on the ‘Programs and Features’ option.
- On the new page with the title ‘Programs and Features’, you will get a list full of all the applications installed within the computer.
- From that list, locate any Bamboo, Wacom Tablet applications and then remove them by right-clicking and selecting the ‘Uninstall’ option.
- Once the uninstallation process of all Wacom-related applications are over, next, restart the computer.
Additional Steps for the Previous Methods
- When the computer starts once again, next, visit the official Wacom website.
- From that site search for the correct driver for the device then download it. Once the download process of the setup file is complete, next, locate and double-click on it. This will open the installer.
- Within the installer window, follow the instructions that come up on the screen and accordingly click on the ‘Install’ button.
- When the installation process of the driver is over, next, the system will automatically restart. After the computer starts up, then connect the tablet into the PC.
- Now, check the tablet. For that to happen, follow the sub-method below./
- Follow these options to launch the ‘Wacom Tablet Properties’ – ‘Windows logo -> All Apps -> Wacom -> Wacom Preferences’
- Next, before you restore any preferences check all the functionalities of pen and button.
- At last, see if this Wacom Tablet Driver Not Responding issue appears once again or not when you try to use the Wacom driver.
About Author
These days, Windows users, especially those about the design industry have various input devices to use. One such device is the Wacom Pen-Tablet. It is a multitouch support input device that helps users give their art a digital shape.
While the device is really helpful, it has been observed that it keeps disconnecting while in use making users report the Wacom tablet not connecting properly. Sometimes it is connected by not working and sometimes, it keeps disconnecting.
If you are also facing the same problem, then this blog is definitely for you. In this post, let us address the reasons why the issue occurs along with the best ways to fix the error.
Shall we begin?
Read Also : How to Solve The “Wi-Fi connected but no internet” Problem in Windows PC
Wacom Tablet Connected But Not Working: Why?
Since it is an external input device, there can be many reasons behind its malfunction on your PC. From establishing a connection to using it on the screen there are a bunch of steps involved. If there is a discrepancy in any particular step, Wacom no device connected error might pop up. Some of the most common issues that cause the error is –
- Improper Device-PC Connection: When establishing a physical connection, issues such as loose cables, damaged ports, unsupported cables, etc. can cause hindrances in the connection.
- Outdated Drivers for Wacom Tablet: If you have used the device on your PC and the problem has recently started, chances are that the drivers for your tablet are outdated.
- Error With Wacom Services: When you connect the device to PC, Wacom services are initiated in the system. If the service faces an error, the Wacom tablet might keep disconnecting.
Other than these issues, there is always room for hardware issues. If there are hardware-related problems, you might need to book an appointment with the service center. However, for the listed issues, you can find the solution in the next section!
Ways to Fix Wacom Tablet Not Connecting Error on Windows
Before getting started with the technical fixes, make sure you have checked the tablet-PC connection. Make sure you use the original cables and working ports. In case the device is not working properly, try using a different port on your PC.
If that does not work, move ahead with the following methods –
Method 1 – Restart the Wacom Services on Your PC
- Press Windows + R to Open the Run Search Box.
- In the Run Search Box, type Services.msc to open Running services.
- In the list of services, look for the tablet service Wacom.
- Right-click on the service and click on restart.
That way the service will restart and all the issues that it was facing might reset to neutral. You can also try to connect and disconnect the device after restarting the service.
Method 2 – Update Drivers for Your Wacom Pen Tablet
Another way you can restore the proper functioning of your tablet and resolve the Wacom no device connected error is by updating the existing drivers for your pen tablet. Drivers are a crucial component of any connected device. Without these drivers, the PC is unable to interact with anything properly.
There are two ways you can update the device drivers –
Manual Way (Using the Device Manager)
- Press Windows+R to open Run.
- In Run, type Devmgmt.msc to open the Device Manager.
- Look for your Wacom Pen Tablet in the input devices.
- Once you have found the device right-click on it to find the Update driver option.
- Click on the updated driver and Windows will ask you whether you have the updated package or not.
- Click on Search Automatically for Drivers to continue the process.
- Use the instructions shown on the screen and it will update the device drivers for you.
Automatic Way (Using the Advanced Driver Updater)
Opening the device manager, manually checking whether the device needs driver updates or not, and then fetching the drivers is a lengthy process. The Advanced Driver Updater is a tool specifically designed to auto-detect outdated drivers on your PC and install the updates accordingly. Sounds simpler already.
Here’s how it works –
- Download the Application for the link given below.
-
Run the application. From the home screen, click on Start Scan Now to initiate the scanning.
- The scan searches through all your drivers for those that are outdated.
- All the outdated drivers are shown in a list for you to update.
- Click on Update All, and voila! The process is automatically finished in the background!
Using Advanced Driver Updater provides an easy solution to the outdated device problem. The best part is you can schedule driver scans for your PC so you do not face issues related to outdated drivers with any other device/application.
Wacom Tablet is Now Connected & Works!
Use any of the methods mentioned above and forget about the Wacom tablet that is connected but not working issue. Mostly, these issues related to the pen tablet occur due to outdated drivers only. So make sure you download and install the Advanced Driver Updater.
Keep in mind updating the drivers might fix the issue for now, but it will arise again when they go out of date. With Advanced Driver Updater, you can update almost every other device on your PC hence it can resolve similar issues for your multiple devices!
With that, we have reached the end of this post. I hope you found the fix you were looking for. Do let us know if you have any other queries related to Wacom tablets not connecting on your PC. Leave your queries in the comments below!
Thanks for reading. Good Luck!
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