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Da Vinci Resolve 16 won’t open — Windows 10 x64
- Message
JasonMatthew27
- Posts: 3
- Joined: Tue Sep 01, 2020 7:14 pm
- Real Name: Jason Bakker
Tue Sep 01, 2020 7:34 pm
I keep getting an error that says «this application failed to start because it could not find or load the Qt platform plugin ‘windows’.
Available platform plugins are: windows.»
I’ve tried reinstalling 5 times, re-downloading the program, nothing helps. Has anyone else had this problem?
PC info:
CYBERPOWERPC Gamer Xtreme VR GXiVR8060A5 Gaming PC
Intel i5-8400 2.8GHz Processor
16GB DDR4 DRAM
NVIDIA GeForce GTX 1060 3GB
Windows 10 Home x64
JasonMatthew27
- Posts: 3
- Joined: Tue Sep 01, 2020 7:14 pm
- Real Name: Jason Bakker
Thu Sep 03, 2020 7:19 am
Does anyone have any idea what could be causing this?
Jim Simon
- Posts: 35584
- Joined: Fri Dec 23, 2016 1:47 am
Thu Sep 03, 2020 4:11 pm
I’ve never seen that.
Couple things to check.
1. You downloaded Resolve from BMD’s web site?
2. This is a clean, dedicated editing system? No games, email, office, third-party security, etc?
My Biases:
You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
Dwaine Maggart
Blackmagic Design
- Posts: 13038
- Joined: Wed Aug 22, 2012 2:53 pm
Thu Sep 03, 2020 5:13 pm
In a File Explorer window, go to:
C:\Program Files\Blackmagic Design\DaVinci Resolve
and run CaptureLogs
This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).
Then open Windows System Information and do a File — Save (Not a File Export), which will generate a .NFO file.
Place both those files on a file sharing site and provide links to the files here.
If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn’t think it’s a URL.
.
Dwaine Maggart
Blackmagic Design DaVinci Support
JasonMatthew27
- Posts: 3
- Joined: Tue Sep 01, 2020 7:14 pm
- Real Name: Jason Bakker
Fri Sep 18, 2020 12:46 am
Hi, someone on Reddit helped me out with this, the issue was that I had to delete the BlackMagic folder in Programs or AppData, can’t remember which. After doing that I reinstalled and now it works
KrischanR
- Posts: 23
- Joined: Tue Apr 17, 2018 5:23 pm
- Real Name: Krischan Rudolph
Sun May 30, 2021 8:20 am
I do actually have the same issue. Can you provide some detailed info of how about you solved the problem?
______________________________
Davinci Resolve 17.1
Win10 Pro\Intel Core i9-10850K\32GB\Samsung 970 Evo Plus Bootdrive\Samsung 850 Evo Cachedrive\2x WD Red Pro 5TB RAID 0\BMD Decklink 4k Extreme 12G\EVGA RTX 3080
Dwaine Maggart
Blackmagic Design
- Posts: 13038
- Joined: Wed Aug 22, 2012 2:53 pm
Tue Jun 01, 2021 11:27 pm
You could respond with the data requested in the post above Jason’s…
Dwaine Maggart
Blackmagic Design DaVinci Support
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DaVinci Resolve is a powerful video editing software that is widely used by professionals and enthusiasts alike. However, at times, users might face issues, such as DaVinci Resolve not opening or crashing while using it on Windows. This can be a major hindrance to your workflow, and in this article, we’ll take a look at some of the steps you can take to fix this problem. Whether you’re a seasoned user or just starting out, this guide will help you get back on track in no time.
Close Resolve & Resource Intensive Tasks
This problem is related to corrupted Resolve files, outdated drivers, or because of applications running on your PC. First, ensure that DaVinci Resolve is not running on your system and other resource-intensive applications.
Open up your Task Manager. In the Processes section, make sure to end apps from running that are using up your memory or VRAM or apps that can change files on your PC. This includes Adobe applications, Google Chrome, Discord, and other entertainment apps.
Task Manager > Processes > End Task
Update Windows Operating System
When this is done, ensure your Windows version and graphics driver are up to date. Open up your Windows settings. In the Windows Update section, select Check for Updates. This might start a download, and you must restart your PC when the download is complete.
Windows Settings > Windows Update
Update Graphics Driver
To update your graphics driver, use the dedicated application. NVIDIA GPU owners can use the GeForce Experience application. For AMD graphics cards, open the AMD Radeon Software. In the Drivers section, download the latest update. The application will automatically install the driver update.
GeForce Experience > Drivers > Download
Delete Temporary Windows Files
If the problem persists, make sure you have some available storage on your system and delete your temporary files.
Head back to your Windows settings. Under System, click on Storage. It might take a second to load your storage information, and you can then navigate to your Temporary Files. Click on Remove files and wait a moment for this to be completed.
Windows Settings > Storage > Temporary Files
DaVinci Resolve Memory and GPU Settings
Next, launch DaVinci Resolve. Before opening a project, head to your DaVinci Resolve settings. Make sure to increase the Resolve memory usage limit in the Memory and GPU section. Below, lower the “Limit Fusion memory cache to” option.
Next, uncheck the GPU processing mode option, and set it to CUDA if you can; otherwise, leave it set to Automatic. Uncheck the GPU selection option and make sure that your primary graphics card is selected. It should be labeled as the Main Display GPU.
DaVinci Resolve Preferences > Memory and GPU
In the Decode Options section of your settings, ensure that the Use GPU for Blackmagic RAW decode option is enabled. After making changes to your settings, make sure to apply them.
DaVinci Resolve Preferences > Decode Options
Reinstall DaVinci Resolve on Windows
You can then open one of your projects. If DaVinci Resolve is still crashing or unable to open your project, then corrupted app data is likely the culprit of your problem. I suggest reinstalling DaVinci Resolve on your Windows PC to repair and reset Resolve.
Back in your Windows settings, navigate to the Apps section. Click on Installed Apps and search for DaVinci Resolve. Click on the burger menu icon for DaVinci Resolve and select Uninstall. The uninstaller will take a moment to delete DaVinci Resolve and remove all associated files.
Windows Settings > Installed Apps > DaVinci Resolve > Uninstall
Lastly, head to the BlackMagicDesign page to redownload the installer for Resolve and restart the installation process.
Download the DaVinci Resolve Installer for Windows, Mac or Linux
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There could be various reasons for DaVinci Resolve crashing on Windows, such as outdated drivers, incompatible hardware, insufficient memory, or because of other applications running on your PC.
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If DaVinci Resolve continues to crash even after updating the drivers, try reinstalling the software or disabling any compatibility mode that may be causing the issue.
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Unfortunately, yelling at your computer won’t solve the problem, but it might make you feel better. You could try hitting it gently with a pillow, though.
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No, DaVinci Resolve is just a video editing application, not a sentient being. It probably just needs a hug and a software update.
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Bribing a software is not recommended, but if it makes you feel better, you can always offer it some virtual cookies.
Davinci Resolve Not Opening Or Crashing How To Fix It Davinci resolve not opening or crashing: how to fix it davinci resolve has emerged as one of the leading video editing software platforms used by professional filmmakers, studios, and enthusiasts alike. its powerful features for color grading, visual effects, audio post production, and editing make it a preferred choice for many. Davinci resolve not loading? being told resolve is already installed? we’ve got some fixes for you.
Davinci Resolve Not Opening Or Crashing How To Fix It To fix the davinci resolve not opening issue: disable the integrated graphics driver and make the gpu default, uninstall the davinci control panels, update the graphics driver, remove corrupted folders, and do a clean re install. It’s reported that davinci resolve crashing or not opening issue might have something to do with the igpu multi monitor feature. some users have resolved the problem effectively by enabling the feature in bios settings, and you can also have a try. You might forget to uncheck the “davinci control panels” option during the davinci resolve installation. a control panel is a hardware device; if resolve looks for this device when it launches and can’t find it, it won’t open. Struggling with davinci resolve crashing or not opening on windows? get your workflow back on track with this comprehensive guide. follow the simple steps to troubleshoot and resolve the issue.
Davinci Resolve Not Opening Or Crashing How To Fix It You might forget to uncheck the “davinci control panels” option during the davinci resolve installation. a control panel is a hardware device; if resolve looks for this device when it launches and can’t find it, it won’t open. Struggling with davinci resolve crashing or not opening on windows? get your workflow back on track with this comprehensive guide. follow the simple steps to troubleshoot and resolve the issue. One of the most common issues users face is davinci resolve not opening or crashing on startup. this article will delve deep into the reasons behind this problem and provide detailed troubleshooting steps to help you get back to editing your videos seamlessly. #davinciresolve #davinci18 in this video we will see how to fix davinci resolve not opening windows 10 or solve more. Davinci resolve, though an exceptional editing tool, often stops running on pcs or crashes at launch. the problem arises due to a lack of available system resources or outdated drivers. a quick fix is to increase the virtual memory, or you could clear some disk space, amongst other solutions. A few reasons for davinci resolve not opening on a include outdated software, incompatible graphics drivers, or corrupted program files. to tackle these issues, terminate the davinci resolve process in the task manager.
DaVinci Resolve won’t open mainly due to the interference of the integrated graphics driver, installing DaVinci Control Panels without the hardware, incompatible graphics driver, or corrupt Preferences folder.
To fix the DaVinci Resolve not opening issue: disable the integrated graphics driver and make the GPU default, uninstall the DaVinci Control Panels, update the graphics driver, remove corrupted folders, and do a clean re-install.
There is a foolproof method – contacting the Blackmagic Design Support staff with logs and system information – that helps you solve the not opening issue, if none of the fixes work.
Let’s explore all the 13 fixes that ACTUALLY work in DaVinci Resolve versions 19, 18.6, 18.5, 18, 17, etc., in detail = step-by-step with pictures. (Very useful for beginners and newcomers to DaVinci Resolve.)
- How to Fix DaVinci Resolve Not Opening Issue
- FIX 1: Disable the default Integrated Graphics Driver
- FIX 2: Uninstall DaVinci Control Panels
- Fix 3: Update Your Graphics Driver
- Fix 4: Rename the Corrupted Preferences Folder
- FIX 5: Uninstall Resolve and Do a Clean Install
- FIX 6: Removing the Process in Task Manager
- FIX 7: Run Program Compatibility Troubleshooter
- FIX 8: Debug using Window’s «Reliability Monitor» tool
- FIX 9: Remove USB Peripherals and Launch Resolve
- FIX 10: Uninstall 3rd Party Software
- FIX 11: Disable VPN and then Launch Resolve
- FIX 12: Remove OFX Plugins
- FIX 13: Temporarily Disable Firewall
- Getting Help from BlackMagic Design Support Staff
- How to Generate DaVinci Resolve Logs Zip file?
- How to Generate System Information .nfo file?
- Disable the default Integrated Graphics Driver.
- Uninstall DaVinci Control Panels.
- Update the graphics driver.
- Rename the corrupted “Preferences Folder”.
- Uninstall Resolve and do a clean install.
- Removing the process in Task Manager.
- Run Program Compatibility troubleshooter.
- Debug using Window’s “Reliability Monitor” tool.
- Remove USB peripherals.
- Uninstall third-party software.
- Disable VPN.
- Remove OFX plugins.
- Temporarily disable Firewall.
FIX 1: Disable the default Integrated Graphics Driver
Resolve requires a discrete GPU, one of the minimum system requirements. Sometimes Resolve might find it difficult to recognize your discrete GPU. If this is the case, then,
- Go to “Control Panel” > click on “Device Manager“.
- Click on “Display Adapters“.
- Right-click on your Integrated Graphics (in this case, AMD Radeon(TM) Graphics) and disable the driver.
- This forces Resolve to use your GPU (Nvidia GeForce GTX 1650 Ti).
Re-launch Resolve and it uses your GPU and successfully opens.
FIX 2: Uninstall DaVinci Control Panels
During the DaVinci Resolve installation, you might forget to uncheck the “DaVinci Control Panels” option from the installer. A control panel is a hardware device. When you launch Resolve, it looks for the control panel device, which doesn’t exist – and because of this, Resolve won’t open.
- Click on the Windows start button.
- Type “Apps and Features” and click on it.
- Click “DaVinci Resolve Control Panel”.
- Click “Uninstall“.
- Now Resolve opens successfully.
Related Article:
(How to Troubleshoot): DaVinci Resolve Keeps Crashing
Fix 3: Update Your Graphics Driver
Update the required GPU driver to the latest version (Nvidia or AMD GPU). Especially Nvidia GPU users face this issue of Resolve not opening.
Update your video driver to the Nvidia Studio version (avoid the Gaming version). Navigate to the Nvidia Official website, select your GPU from the list and download it. While installing the driver, select “Custom Install” > “Clean Install”.
If you’re using the integrated Intel graphics and are not able to launch Resolve due to an Intel Hardware acceleration issue, then I highly recommend the below detailed guide:
FIX DaVinci Resolve Intel Hardware Acceleration Issue
Fix 4: Rename the Corrupted Preferences Folder
Sometimes your corrupted “Preferences” folder could stop Resolve from opening. Here’s how to fix it:
- Open Windows Explorer (press the Windows key and “e”).
- Click on the “View” tab.
- Enable “Hidden Items” and “File Name Extensions”.
- Go to – “C:\Users\<USERNAME>\AppData\Roaming\Blackmagic Design\DaVinci Resolve”
- Rename the “Preferences” folder to “Preferences.orig” or “Preferences.bad”.
- Now launch Resolve, and it should open.
- Update your preferences inside Resolve (because renaming the “Preferences” folder will remove your saved preferences).
FIX 5: Uninstall Resolve and Do a Clean Install
Uninstall Resolve on Windows
- Go to the “Control Panel” > “Programs and Features“.
- Right-click on “DaVinci Resolve” and click on “Uninstall“.
The above step should completely remove Resolve from your system in Windows. Follow the same procedure for MacOS.
Problems might occur when the un-installation leaves back few folders and files. The folders and files live in:
- Program Files
- ProgramData
- AppData
Delete Left-Over Folders after Un-Installing Resolve in Windows
- Navigate to “C:\Program Files\Blackmagic Design“. It should be empty. If not, delete the folders (usually the folder might be named “DaVinci Resolve” which you must delete).
- Navigate to “C:\ProgramData\Blackmagic Design” > delete the folder named “DaVinci Resolve“.
- Navigate to “C:\Users\<username>\AppData\Roaming\Blackmagic Design” and delete the “DaVinci Resolve” folder.
Now Resolve is completely removed from your system.
Re-Install Resolve
- Double-click on your required Resolve version (use run as admin if required).
- Uncheck other options like “DaVinci Control Panels” and check only “Davinci Resolve <version no.>
- Click Install and proceed till you finish the installation process.
- Now launch DaVinci Resolve.
- The application displays “Welcome Tour” which means Resolve has been cleanly installed.
- You can click on “Skip Tour” and skip till you see the splash screen.
- Then Resolve should successfully open.
Where to Install DaVinci Resolve?
DaVinci Resolve should be installed in your system drive, which probably should be “C:\”. Do not install in a drive other than the system drive. If you have installed it in another drive, uninstall it and do a clean install in your system drive.
FIX 6: Removing the Process in Task Manager
After launching Resolve, you see a tiny blue circle loading next to your cursor, which soon disappears but Resolve never starts. It is because – the previous session’s Resolve process is still running, which should be removed.
- Open Task Manager.
- Go to the “Details” tab.
- Locate “Resolve.exe”.
- Right-click and click on “End Task”.
- Launch Resolve now, and it should open.
FIX 7: Run Program Compatibility Troubleshooter
Sometimes, Resolve might have compatibility issues with Windows. To resolve this:
- Navigate to where Resolve is installed in your system = “C:\Program Files\Blackmagic Design\DaVinci Resolve“.
- Locate “Resolve.exe” and right-click on it. (Keep in mind – you should locate the original .exe and not the “DaVinci Resolve” shortcut)
- Click on the tab “Compatibility“.
- Click on “Run compatibility troubleshooter“.
- Under “Select troubleshooting option”, click on “Try recommended settings“.
- In the next window, click on “Test the program“.
- Windows will try to launch the application.
- If Resolve opens up successfully, then click on “Next”, then click on “Yes, save these settings for the program“.
- The next window, “Troubleshooting has completed”, will be displayed. Then click on “Close the troubleshooter“.
- Next time when you launch Resolve, Windows will remember the settings and successfully start the program.
If “Try recommended settings” doesn’t work, click “Troubleshoot program“. You’ll get the below window.
Try the options individually or whichever applies to you, then test the program.
If the above 2 options don’t work, then
- Right-click “Resolve.exe”, and click on the “Compatibility” tab.
- Under “Compatibility mode”, check “Run this program in compatibility mode for:“.
- Select the required OS. Give “Ok” and see if this solves the issue.
The above methods should resolve any compatibility issues.
FIX 8: Debug using Window’s “Reliability Monitor” tool
“Reliability Monitor” captures and tracks critical events like application failures, Windows failures, etc. In short, it displays a history of events that will tell you the “Source” and “Summary“, along with the date.
If your Resolve launched perfectly previously and then for some reason refuses to start now, then using “Reliability Monitor”, you could see what has happened to your computer at a particular period.
(To launch “Reliability Monitor“, click on Windows Start and Type “Reliability”. Click on “View Reliability History“.)
For example, consider the below image.
On Nov 21, my Resolve stopped responding and closed itself. I would go through other critical events on the same day and see what could have caused Resolve to close itself.
For your case, if Resolve opened on a particular day and now refuses to start, then go through the critical and informational events on those days to determine the root cause.
If you find any software that was installed recently, then uninstall the same and then try to launch Resolve.
Sometimes software like iCue could interfere with the launch of Resolve (but not for everyone).
If you’re still facing issues opening Resolve, then follow the below steps:
FIX 9: Remove USB Peripherals and Launch Resolve
Keeping the standard wired USB mouse and keyboard connected, remove other USB devices (like USB Webcam or wireless headphones USB) or BlueTooth peripheral devices, printers, etc, and then launch Resolve.
If Resolve opens, then close it again.
Connect your other peripheral devices one by one and launch Resolve. You might zero in on the one device that might cause an issue.
FIX 10: Uninstall 3rd Party Software
Uninstall any third-party software like anti-virus (or anti-malware), then launch Resolve. Sometimes anti-virus software is known to interfere during Resolve start-up.
FIX 11: Disable VPN and then Launch Resolve
Go to “Task Manager” and “End Task” your VPN like NordVPN, ExpressVPN, etc (if you’ve any). Then try to launch Resolve. Many of the users have benefitted from this step.
FIX 12: Remove OFX Plugins
Many users install OFX plugins like FilmConvert, RedGiant, iZotope, etc. Sometimes they are known to interfere with Resolve start-up. For example, if you have the FilmConvert Pro OFX plugin installed, then:
- Navigate to Windows = “C:\Program Files\Common Files\OFX\Plugins\FilmConvertPro2.0.ofx.bundle” or Mac = “/Library/OFX/Plugins/FilmConvertPro2.0.ofx.bundle”.
- Delete the folder.
- Then launch Resolve.
- Do the same for other OFX plugins as well. (The idea is to remove all the plugins and put them back individually to see which causes the issue).
FIX 13: Temporarily Disable Firewall
- Turn off the internet.
- Temporarily disable the firewall by navigating to “Windows Start > Settings > Update and Security > Windows Security > Firewall and Network Connection”.
- Turn Off the networks.
- Now try to launch Resolve.
- If Resolve launches successfully, then you might have to add an exception.
(Note the above steps should be done carefully. Research thoroughly before adding rules or exceptions).
Getting Help from BlackMagic Design Support Staff
If none of the above steps work, then it’s time to generate the below files and share them with the support staff for debugging:
- DaVinci-Resolve-logs-<current time>.zip
- System Information file with “.nfo” extension.
How to Generate DaVinci Resolve Logs Zip file?
- Navigate to “C:\Program Files\Blackmagic Design\DaVinci Resolve“.
- Double-click the “CaptureLogs.bat” file (or right-click and then run as administrator).
- It will generate a log file to your desktop – “DaVinci-Resolve-logs-<current time>.zip”.
How to Generate System Information .nfo file?
- Click on Windows Start.
- Type “System Information” and click on the app “System Information“.
- Click on “File” > “Save”.
Enter a filename and save it. It is saved with the extension “.NFO“.
Now head over to the BlackMagic Design forum, find the correct topic, and then post your question.
You may also find the below posts helpful:
- Tips to Save Your Precious Work in DaVinci Resolve (IMPORTANT!)
- How to Make DaVinci Resolve Use GPU (Helpful Tips!)