Asus smart gesture there is a problem with this windows installer package

We need to know the root cause in order to find a final solution for this issue.

A user with this installer problem contacted me and he tried many of the previous solutions and ideas. Thanks Mark for the feedback and the screenshots! By the way, the workaround of using ELAN drivers worked in his case.

We enabled Windows Installer logging with this Microsoft tool: Enable | Disable. Then, a log file is created on the Windows temp folder %temp% when you run the installer. The file name is like “MSI___.LOG“. There it can be analyzed what is causing the error.

The ASUS Smart Gesture installer log contains this error:

This is the complete action with the error, until it starts the rollback:

MSI (s) (E8:3C) [22:11:20:759]: Executing op: ActionStart(Name=_7BC62223_8712_481D_BAE1_B05E6CF21272,,)
Action 22:11:20: _7BC62223_8712_481D_BAE1_B05E6CF21272.
MSI (s) (E8:3C) [22:11:20:760]: Executing op: CustomActionSchedule(Action=_7BC62223_8712_481D_BAE1_B05E6CF21272,ActionType=3090,Source=C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe,Target=/Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\",)
CustomAction _7BC62223_8712_481D_BAE1_B05E6CF21272 returned actual error code -1 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (E8:3C) [22:11:23:009]: Note: 1: 1722 2: _7BC62223_8712_481D_BAE1_B05E6CF21272 3: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe 4: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\"
MSI (s) (E8:3C) [22:11:23:009]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (F4:A0) [22:11:23:013]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog,
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _7BC62223_8712_481D_BAE1_B05E6CF21272, location: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe, command: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\"
MSI (s) (E8:3C) [22:11:25:502]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (E8:3C) [22:11:25:502]: Product: ASUS Smart Gesture -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _7BC62223_8712_481D_BAE1_B05E6CF21272, location: C:\Program Files (x86)\ASUS\ASUS Smart Gesture\install\x86\BatchCaller.exe, command: /Install "C:\Program Files (x86)\ASUS\ASUS Smart Gesture\\"Action ended 22:11:25: InstallExecute. Return value 3.
MSI (s) (E8:3C) [22:11:25:517]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (E8:3C) [22:11:25:518]: User policy value 'DisableRollback' is 0
MSI (s) (E8:3C) [22:11:25:518]: Machine policy value 'DisableRollback' is 0
MSI (s) (E8:3C) [22:11:25:527]: Executing op: Header(Signature=1397708873, Version=500, Timestamp=1215738216, LangId=1033, Platform=0, ScriptType=2, ScriptMajorVersion=21, ScriptMinorVersion=4, ScriptAttributes=1)
MSI (s) (E8:3C) [22:11:25:527]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (E8:3C) [22:11:25:527]: Executing op: DialogInfo(Type=1,Argument=ASUS Smart Gesture)
MSI (s) (E8:3C) [22:11:25:527]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 22:11:25: Rollback. Rolling back action:
Rollback: _7BC62223_8712_481D_BAE1_B05E6CF21272

Also, I found that another log is created on C:\Windows\Logs\ASUSSmartGesture.log but it didn’t have information related to the error.

Finally, if you were able to fix this problem, please share your findings. Also, if any of the solutions presented worked for you, leave a comment with your ASUS model and the solution.

If you want your laptop or computer to work properly, you need to have the appropriate software installed. Speaking of software, Asus users reported a similar situation.

It seems that they can’t install the Asus Smart Gesture driver on Windows 10, so let’s see how to fix this issue.

What can I do if I can’t install the Asus Smart Gesture driver?

1. Remove Asus Smart Gesture and reinstall the driver
2. Run the driver setup file as an administrator
3. Download Touchpad Synaptics instead
4. Repair the driver and install the newer version
5. Reset Asus Smart Gesture settings
6. Load BIOS Defaults
7. Update BIOS
8. Reset Windows

1. Remove Asus Smart Gesture and reinstall the driver

According to users, in order to fix this problem, you need to manually remove the Asus Smart Gesture driver.

To do that, simply search your computer for Asus Smart Gesture and delete all files related to it. Then, to make sure that you delete all related files, you may want to use an uninstaller.

Check out this list with the best uninstallers available right now. Bear in mind that those files won’t disappear until you restart your PC.

After restarting your PC go to the Asus website and download the touchpad driver for your computer.

After downloading the file, click the Disable3fun.exe and extract all folders. Once you’re done, run the SetupTPdriver.msi and install a new driver.

Restart your PC once again. Now you just need to open Device Manager and locate your touchpad, right-click it, and choose the option to Update the driver.

Windows 10 should download the latest version of the driver for you. If updating the driver manually from Windows doesn’t work, do it automatically by using specialized driver updating software.

There are some good reasons to update drivers and you already experience some unfortunate repercussions of not considering this rule.

Updating them takes no more than a few clicks and you don’t even have to worry about looking for the right versions or identifying the culprit.

2. Run the driver setup file as an administrator

Users reported that they are unable to install the Asus Smart Gesture driver on Windows 10, but you can easily fix this issue by running the setup file as an administrator.

To do that, locate the setup file, right-click it and choose Run as administrator from the menu.

3. Download Touchpad Synaptics instead

If you can’t install the Asus Smart Gesture driver on Windows 10, users are suggesting installing Synaptics Touchpad driver instead.

According to them, Touchpad Synaptics for Windows 8.1 works perfectly on Windows 10, but be sure to download the Windows 10 version if it’s available.

Alternatively, some users are suggesting installing Sentelic drivers instead.

4. Repair the driver and install the newer version

1. Go to the Asus website and download the same version of the Smart Gesture driver that you have installed. After you download the driver, run it, and extract the setup files.
2. Now open Programs and Features. To do that press Windows Key + S shortcut, enter programs and features, and select Programs and Features from the list.
3. A list of installed software will appear. Select Asus Smart Gesture driver and click Repair or Change.
   
   

   Картинка с сайта: windowsreport.com

4. Locate the driver setup file and select it.

To fix this problem you need to repair the Smart Gesture driver that you have installed on your PC. To do that follow the above procedure.

After repairing the driver, you should be able to uninstall it and install the version for Windows 10.

5. Reset Asus Smart Gesture settings

1. Go to Control Panel.
2. Find Asus Smart Gesture, and open it.
3. Click Set all to default.
4. Restart your computer.

There’s a chance you’re not able to update because something’s wrong with Asus Smart Gesture settings. So, we’re going to reset the settings and try to install updates once again.

6. Load BIOS Defaults

Now, let’s move on to BIOS-related solutions. Although it’s not quite often the case, your BIOS settings may actually block certain updates from installing.

So, the first thing we’re going to do now is load BIOS defaults. Since this process isn’t identical on all computers, I can’t exactly tell you how exactly how to perform it.

All in all, the point is to enter BIOS (probably by pressing DEL on the boot) and go to the option for loading BIOS defaults.

If you don’t know how to do this, google your motherboard for a more detailed explanation or check the link below.

If Windows skips BIOS, take a look at this useful guide to solve the problem quickly.

We have additional guides on what to do if Windows skips BIOS and how to access the BIOS.

7. Update BIOS

If resetting your BIOS settings didn’t get the job done, we’ll try a more serious measure – updating your BIOS. There’s a good chance you’ve never done this in your life before.

And that’s fine, updating BIOS isn’t something you do every day. And it should be like that. Because updating BIOS is quite risky.

One mistake can render your BIOS, and therefore your computer useless. So, you should really approach the whole process with extra care.

8. Reset Windows

If none of the solutions from above managed to solve the problem, the only thing left to do is reset your Windows operating system.

There are multiple ways to reset Windows 10, but if you’re not sure how to perform any, everything is explained in the link below.

Here are some more examples of this problem:

• Asus Smart Gesture there is a problem with this Windows installer package – This issue appears when you’re not able to install Asus Smart Gesture drivers using the official installer.
• Asus Smart Gesture another installation is in progress – This error prevents you to install the drivers, even if another installation is not in progress.
• Asus Smart Gesture source file not found – Another driver installation issue, that appears when the installer is unable to locate the source of the driver file.
• Asus Smart Gesture not working / Can’t uninstall Asus Smart Gesture – Besides the driver installation problem, Asus Smart Gesture can also cause uninstallation issues to some users.
• Asus Smart Gesture problem with Windows installer – Another issue that affects the Asus Smart Gesture driver installer.
• Asus Smart Gesture the specified account already exists – Although this issue tells you that something’s wrong with your user account, it can be resolved with a simple update.
• Asus touchpad driver – That’s another problem that users complain of. If you’re one of them, PC HelpSoft Driver Updater can help you out.

Installing Asus Smart Gesture driver on Windows 10 can sometimes be problematic but, hopefully, you managed to install it after using one of our solutions.

If you have any other suggestions or questions, leave them in the comments section below and we’ll be sure to take a look.

Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.

Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.

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Having trouble with the Asus Smart Gesture feature on your Asus laptop? This seems to be a common problem for users who upgraded to Windows 10 from a previous Windows version. Users reported that the issue started with the Windows 10 Anniversary Update, which somehow affected the touchpad. Considering the convenience of using the Asus Smart Gesture feature, it can be quite annoying when it suddenly stops working. If you’re using an Asus laptop and wondering what happened, here’s the ultimate guide to fixing the ‘ASUS Smart Gesture Not Working’ issue on your device.

What Is ASUS Smart Gesture?

ASUS Smart Gesture is a touchpad driver utility developed for ASUS laptops to increase the user’s experience and productivity. Among other features, the Smart touchpad supports the Multi-finger gesture. It identifies certain gestures made by the fingers, and each gesture triggers a certain action on the PC. For instance, sliding the touchpad with the two-finger gesture moves pages.

Why Am I Getting the ‘ASUS Smart Gesture Not Working’ Issue?

The new Windows 10 operating system works differently than the previous Windows versions. One major difference is that Windows 10 automatically updates your existing devices by installing generic drivers. This might lead to incompatibility issues and explain why the ASUS Smart Gesture software stops working immediately after upgrading to Windows 10. To fix it, you may be forced to reinstall not only the ASUS Smart Gesture driver but any other device driver that’s having issues.

Oddly enough, in some scenarios, you can’t install the Asus Smart Gesture driver on your PC. This post explains how to troubleshoot the problem.

How to Fix the ‘ASUS Smart Gesture Not Working’ Issue

If you’re using a laptop, you understand how important the touchpad is, especially if you don’t have a mouse. If the touchpad fails to work, it becomes almost impossible to operate your device. For this reason, you need to immediately fix the ‘ASUS Smart Gesture Not Working’ error. Here, you’ll find effective solutions to fix the issue.

Solution 1: Check If Smart Touchpad Is Disabled

Start by checking if the touchpad is disabled. Users reported that the new Windows 10 OS automatically disables the Smart touchpad feature. On most ASUS laptops, the F9 key or Fn + F9 combo can be used to enable or disable the touchpad keyboard.

So, before you try the other troubleshooting steps, it’s worth checking if the feature is disabled. Here are the steps to follow:

1. Go to your taskbar and click on the “Show hidden icons” arrow.
2. Right-click “ASUS Smart Gesture” and click on “Enable” (if the option is available). You can also use the F9 key or Fn + F9 combination to enable or disable the feature. If you don’t see ASUS Smart Gesture in the notification area, you can enable the feature via the “Settings” app.
3. You can achieve this by selecting Start > Settings or by pressing Win + I.
4. Select “Devices” and open the “Mouse” tab.
5. Open the link that says “Additional mouse options” under “Related settings”.
6. Go to the “Touchpad” or “ELAN Touchpad” tab and choose “Enable”.

If the option is already enabled, then the problem lies elsewhere. In that case, try one of the solutions below.

Solution 2: Reset ASUS Smart Gesture

Resetting the software might just work for you. When you reset a program or another piece of software, its settings are reverted to the factory defaults, and this could help fix some software issues.

Is your computer running slow or suffering system glitches? If so, it may need maintenance. Try running a dedicated PC optimization tool to check the health of your PC and apply the necessary fixes.

To reset ASUS Smart Gesture, follow the guide below:

1. Click “Start” or press the Windows Key and type “Control Panel” and then hit “Enter”.
2. Select “Uninstall a program”. If you don’t see that option, change the “View by:” option to “Category”.
3. Locate “ASUS Smart Gesture” among the listed programs and features and double-click it.
4. Once the “ASUS Smart Gesture” screen comes up, click on the “Set all to defaults” button located in the bottom left corner of the screen.
5. Restart your laptop and check if the touchpad is working again.

Solution 3: Repair ASUS Smart Gesture

When you repair a program, Windows checks for any errors in the installation files and tries to replace them with the good ones or tries to repair the registry.

To repair ASUS Smart Gesture, follow these steps:

1. Open “Control Panel” as outlined in step 1 above, and right-click “ASUS Smart Gesture”.
2. Choose “Repair” and wait for the process to finish. Once it’s done, restart your PC and check if the issue has been resolved.

If the module is still not working, move on to the next solution.

Solution 4: Update or Roll Back Your Laptop’s Touchpad Driver

Outdated, wrong or broken drivers are among the common causes of the ‘ASUS Smart Gesture Not Working’ issue in Windows 10. Sometimes, Windows Update installs new software (including driver software) that isn’t compatible with your current devices. This prevents your devices from functioning correctly. If that’s the case, updating or rolling back the ASUS Smart Gesture driver could fix the problem.

To update your ASUS Smart Gesture driver:

1. Launch “Device Manager” (press the Win + S shortcut and type “Device Manager” (without quotes) and then hit “Enter”). Alternatively, right-click “Start” and choose “Device Manager”.
2. Expand “Mouse and other pointing devices”.
3. Right-click “Synaptics Pointing Device” (it could be under a different name on your PC), and select “Update driver”.
4. Select “Search automatically for updated driver software”. Windows will try to search online for the latest driver and automatically install it on your machine.

While this process might work, most of the time Windows installs a generic driver that might still be incompatible with your hardware. The other option is to dig through your machine to find the model and version of the driver currently running on your Windows system and then go to the manufacturer’s website to find the latest version. The problem behind trying to manually update your device drivers is that you risk installing the wrong driver version or installing a driver that’s not meant for your system type.

Rather than trying your luck, we recommend using a trusted and reliable tool like Auslogics Driver Updater. The program is designed to automatically detect the system that you’re currently running and the type of drivers installed. The tool then checks if driver updates are available and shows a detailed report in the “Diagnostics” tab.

Auslogics Driver Updater quickly detects missing, old and ignored drivers and gives you the option to update each driver individually or all of them at once. This is a much safer method since the program installs only the latest and official drivers compatible with your operating system.

To use Auslogics Driver Updater, follow this simple guide:

1. Download and install Auslogics Driver Updater from the official website.
2. The tool will automatically initiate the scanning process. To find out the number of outdated drivers on your PC, go to the “Overview” tab. To get a detailed report on them, open the “Diagnostics” tab.
3. In the “Diagnostics” tab, check the boxes next to the drivers that you intend to update (check all of them to update all of your drivers), and click “Update all”.
4. Restart your device and check if the touchpad is working correctly.

If it doesn’t, try rolling back its driver to the previous version. To do so, follow the steps below:

1. Right-click “Start” and open “Device Manager”.
2. Expand “Mouse and other pointing devices”.
3. Right-click your ASUS touchpad and click on “Properties”.
4. Open the “Driver” tab, and click the “Roll Back Driver” button. If the option is grayed out, it means there are no recent updates.

Windows will roll back the touchpad driver to the previous version. Once the process is complete, restart your system to apply the changes. If this fix works, your Smart touchpad should work again.

Solution 5: Install the Latest Version of ASUS Smart Gesture

If you recently upgraded to Windows 10 on your ASUS laptop, chances are high that the current version of ASUS Smart Gesture that’s running on your system isn’t compatible with the new Windows 10 OS. To fix it, you need to update ASUS Smart Gesture to the latest available version.

To do so, you must uninstall the current version and then download and install the latest version. Here’s how:

1. Press the Win + R keyboard shortcut, type cpl in the “Run” box, and press “Enter”. This operation launches the “Programs and Features” screen in “Control Panel”.
2. Find the “ASUS Smart Gesture” feature, right-click on it and then select “Uninstall”.
3. Now, go to the official ASUS website and download the software. Note that you need to download the correct software that corresponds with your system (that is, either the 32-bit or 64-bit version).
4. Once the download is complete, run the installation and check if the process is successful.
5. Restart your Windows 10 laptop.

You should now be able to use Smart Gesture again.

What If I Can’t Install Smart Gesture?

Some users encountered a roadblock while trying to reinstall Smart Gesture on their ASUS laptops running Windows 10. Some of the errors reported include:

• ASUS Smart Gesture: Another problem with Windows installer.
• ASUS Smart Gesture: The specified account already exists.
• ASUS Smart Gesture: Source file not found.
• ASUS Smart Gesture: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Steps to Install the ASUS Smart Gesture Driver on Windows 10

If you’re unable to install a new version of ASUS Smart Gesture, here are some ideas to help you out. Note that some programs, such as ELAN Touchpad and ASUS Virtual Touch, might cause conflict with Smart Gesture. So, it’s crucial that you first remove them from your ASUS laptop. Once you remove the programs, try troubleshooting the problem using the methods described below:

Solution 6: Run the Driver Setup File as an Administrator

For many users who were unable to install the ASUS Smart Gesture driver, running the setup file as an administrator resolved the issue. Here’s how to do it:

1. Locate the setup file. To do so, open this path: “C:\Program Files (x86)\ASUS\ASUS Smart Gesture”.
2. Right-click “setup” and select “Run as administrator”.

Solution 7: Try Using Synaptics Touchpad Instead

Some users who were unable to install ASUS Smart Gesture opted to download Synaptics Touchpad instead. This is a viable option, especially if you keep getting error messages when trying to uninstall the default driver.

Simply visit the official website and be sure to download the Windows 10 version of Synaptics Touchpad.

Solution 8: Manually Delete All the Files Associated with ASUS Smart Gesture

1. Reboot your PC and open the “Run” dialog box by pressing the Win + R key combination.
2. Type %temp% and press “Enter”.
3. Delete all the contents in that folder. Press Ctrl + A to select everything and hit the “Delete” key.
4. Next, open the “Run” box again, type %appdata% and press “Enter”.
5. Select everything (using Ctrl + A), and then hit the “Delete” key.
6. Restart Windows to completely remove the files from your computer.
7. Now, go to the official ASUS website and download the latest driver version of Smart Gesture.
8. Extract the files and run “SetupTPDriver”, the Windows installer package (.msi) file.
9. Restart Windows.
10. Once Windows loads, launch “Device Manager” and expand “Mouse and other pointing devices”.
11. Find your touchpad and update it.

Solution 9: Update ATK Driver

If you’re using the 64-bit version of Smart Gesture, you must update the related ATK driver to be able to install the ASUS Smart Gesture driver. First, you need to uninstall the current ATK package from your PC. Once you remove it, restart your computer, and install the latest ATK package (go to the official ASUS website to download the latest ATK driver for your laptop model). Restart your PC again and try installing ASUS Smart Gesture.

If the process is successful, reboot Windows and check if it resolved the issue.

Let us know if you were able to fix the ‘ASUS Smart Gesture Not Working’ problem by sharing your findings with our community. If you need further assistance from our technical team, please leave your comments below.