Adobe reader вылетает через несколько секунд windows 10

У пользователей только на Windows 7 начал закрываться Adobe Acrobat с ошибкой, проблема появилась в один день и у всех, при этом кто работает на Windows 10 проблем не обнаружил.
Обновлений на ОС точно не ставилось, антивирус так же не обновлялся в эти дни, с отключенным антивирусом проблема сохраняется. В журнала Windows проблему не нашел, каких сопутствующих ошибок или проблем не увидел.

Попытался через WinDBG сделать анализ дампа процесса, нашел там есть отсылки на wow64cpu.dll, но к сожалению в анализе дампов мало что понимаю и локализовать из за чего происходит сбой не могу, под спойлер убрал содержимое анализа из WinDBG.

В принципе проблема решается переустановкой на новую версию, но охота понять из за чего происходит данная проблема.

Adobe Acrobat Reader is one of the most popular PDF readers and editors. Many of us use this tool as our primary PDF handler. Quite like any other application, it too is prone to issues. For example, some users have complained that Adobe Acrobat keeps crashing after every few seconds. If that’s you, by the end of this post you should be able to fix the issue. Before, we get into the “how to fix the issue”, let’s first quickly have a look at some common reasons why Adobe Acrobat keeps crashing on your Windows 11/10 PC.

Why Adobe Acrobat Keeps Closing Or Crashing On Windows PC

• Some background applications are interfering with Adobe Acrobat Reader.
• Adobe Acrobat is running in protected mode.
• Corrupt installation.
• You have downloaded some third-party plug-ins which are creating issues.
• Outdated Windows OS or Adobe Acrobat Reader.
• Some recently installed applications are interfering with Adobe Acrobat Reader.

Things You Can Do If Adobe Acrobat Reader Keeps Crashing

– Restart Your Computer

If Adobe Acrobat closes after every few seconds, you need not follow advanced measures. Instead, restart your computer which would refresh your system memory and stop all background tasks.

– Disable Protected View

The Protected View is enabled by default in Adobe Acrobat Reader. It is used to prevent and mitigate any security vulnerabilities. While useful, sometimes it may create issues with your Antivirus software, and hence Adobe Reader might be crashing. You can try to disable this view once and then check if you have been able to fix the issue. Here are the steps to do that –

1. Go to Edit.
2. Click on Preferences.
3. Click on Security (Enhanced).
4. Uncheck Enable Protected Mode at startup.

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– Turn Off Background Applications

Background applications can sometimes create issues. These could be the reason why your Adobe Acrobat Reader closes now and then. We have covered multiple ways in which you can disable background apps. Apart from those, here is an easy way to turn off background apps –

1. In the Start Menu type msconfig and press Enter.

2. When the System Configuration window opens, click on the General tab.

3. Head to the Selective Startup section.

4. Deselect Load Startup Items and check Load System Services.

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5. Click on the Services tab and check on the box that says Hide All Microsoft Services.

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6. Click on Disable All and click on OK.

7. Reboot PC

– Remove Any Third-Party Plug-Ins

Have you started to encounter the error after you had installed a third-party plugin? If yes, you may want to delete those as they can cause Adobe Acrobat Reader to crash –

1. Go to the Adobe Acrobat Plug-ins folder as shown in the below-mentioned path –

C:\Program Files\Adobe\Acrobat DC\Acrobat

1. Open the plug-ins and plug-ins3d folder and delete any recently installed third-party plug-ins.
   

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– Use An Alternative Application

While you fix the “Adobe Acrobat keeps crashing” issue, we recommend that you try out an alternate application to read and manage PDFs. Advanced PDF Manager is one such application. It can help you merge, convert, split, rotate, rearrange, protect, and duplicate PDF files.

It also comes with multiple view modes that can further enhance your viewing experience. These are –

1. Collapse View
2. Small Multiview
3. Medium Multiview
4. Large Multiview

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Here is a comprehensive review of Advanced PDF Manager where you will find detailed information about all its features, its working, and other aspects.

– Check for Windows Updates

Windows frequently releases updates to release new features and even fix vulnerabilities in applications. If you haven’t updated your Windows OS in a while, this could be the right time. Here’s how you can check for updates in Windows 10. As for Windows 11, the steps are mentioned below –

In Windows 11 –

1. Press Windows + I to open Settings.
2. Click on Windows Update from the left-hand pane.
3. Click on Check for updates.
   

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4. Fetch any pending updates.

– Update Adobe Acrobat Reader or Repair Installation

1. Open Adobe Acrobat Reader.
2. Click on Help.
3. Click on Check for Updates
   

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4. If updating Adobe Acrobat Reader doesn’t resolve the issue, click on Repair Installation.

– Uninstall Applications

Has Acrobat Reader started crashing after you installed certain applications? You can uninstall any recently installed applications completely and then check if Adobe Acrobat Reader works fine or not.

You can even try to uninstall Adobe Acrobat Reader completely and conduct a fresh reinstall. Once you have reinstalled it, check if it still keeps crashing or not.

Wrapping Up

We hope that after you have tried all the above methods, Adobe Acrobat Reader has stopped crashing on your Windows PC. And, if it has, do share with us which of the above solutions helped you out. For more such content, keep reading WeTheGeek. You can also find us on Facebook, Pinterest, YouTube, Flipboard, Instagram, and Twitter.

Are you facing issues with Adobe Acrobat? Is this application closing after a few seconds after opening a document and showing an error saying Adobe Acrobat Closes After a Few Seconds?

If this is the case and you don’t know why it is happening and how to fix it, then you are just in the right place. There are several solutions to fix this issue and removing faulty plugins is the best solution to it.

Many users have reported the same issue and some solutions are given here according to the success rate of those users.

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Why Does Adobe Acrobat Close After a Few Seconds?

If your Adobe Acrobat closes frequently after a few seconds, then there could be several reasons behind this issue. Here are the most possible causes –

• The installation of Adobe Acrobat was incorrect.
• The software is outdated.
• Faulty plug-ins installed in the tool.
• The version of the software is incompatible with the version of your OS.
• Adobe Acrobat is opened in Protected Mode.

How to Fix ‘Adobe Acrobat Closes After a Few Seconds’ Issue

There are many ways to fix if the Adobe Acrobat closes randomly. Here are given all the best possible solutions to resolve this issue. You are recommended to follow these solutions according to the order they appear here in this article. The list of the solutions is given below:

1. Update Adobe Acrobat
2. Repair Adobe Acrobat Installation
3. Remove Faulty Plug-Ins
4. Clear Cache of the Application
5. Reinstall Adobe Acrobat
6. Disable Disk Compression
7. Update Windows

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Method 1. Update Adobe Acrobat

You can face this issue because of an outdated version of Adobe Acrobat. Updating can be a cure to this problem. The instruction to update this application is given below to help you:

• Open the Adobe Acrobat application.
• Click on the Help tab from the right side of the title bar and click on Check for Updates… from the list.

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It will take you to the update page and you have to follow the further process of updating the application by clicking the next button.

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Method 2. Repair Adobe Acrobat Installation

• Open the Adobe Acrobat app and click on the Help tab.
• Then, click on Repair Acrobat Installation above the option ‘Check for Updates…’

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This will fix any faults during the installation process and thus, it will also fix the automatic closing of the app after a few seconds.

Method 3. Remove Faulty Plug-Ins

There are two types of plug-ins in Adobe Acrobat. One is pre-installed plug-ins and another is third-party plug-ins. Generally, the pre-installed plugins do not create any problems. But if you install third-party plug-ins, your Adobe application may not function properly. In this case, you have to remove that plug-in from your application.

• Double click on the ‘This PC’ icon on your desktop.

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• Then, click on View from the title bar and tick the Hidden items.

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• Now, navigate to C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins.

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• From there, delete any third-party plugins that you have installed.
• Again, navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader\plug_ins3d and delete third-party plugins.

Now check if the issue is solved or not. If not, then try the next method below.

Method 4. Clear Cache of the Application

It happened for many users that the cache of the Adobe Acrobat application led it to the error. This problem can be fixed by deleting the stored caches by the application. The instruction to delete the cache is given below:

• Close the Adobe Acrobat application and go to the File Explorer by pressing the Windows key and E key simultaneously.
• Click on View from the title bar and enable Hidden Items from the options.

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• Navigate to C:\Users\[UserName]\AppData\Local\Adobe\Acrobat\\Cache and delete all the files and sub-folders under it.

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Now re-open the application and check for the remaining issue.

Method 5. Reinstall Adobe Acrobat

In none of the above methods works, then you need to re-install the software. For this, first, you need to uninstall the Adobe Acrobat software.

• Press Windows key + X and click on Apps and Features.

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• Select the Adobe Acrobat app and click on Uninstall.

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• Then, restart your computer and go to the official website of Adobe to download the latest version of the software.

Method 6. Disable Disk Compression

If the Disk compression is turned on then it delays retrieving the file contents and it leads crash to Adobe Acrobat and Adobe Acrobat. So, disabling the disk compression will prevent the unexpected crash of this application.

• Double-click on ‘This PC’ (the computer icon) on your desktop.
• Then, right-click on your Local Disk (C:) and click on Properties.

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• Next, click on the General tab and uncheck the box named Compress this drive to save disk space.

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• Click Apply and OK then restart your computer.

 Hopefully, this will fix the crash. If you still face the problem, then apply the next solution.

Method 7. Update Windows

The Adobe Acrobat application can crash because of the system flaws in your computer. It happens due to an outdated operating system installed on the computer. Updating Windows can solve this issue. Here is the instruction to Update Windows 10:

• Press Windows + S keys to open the search bar and type ‘Update’ there.
• Then, click on Check for updates from the list bar.

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• It will take you to the Windows Update screen and you have to click on Check for updates button.

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• It will search for updates and then download and install them automatically.
• Wait until the installation process completes and restart your computer.

Now open the adobe acrobat application and check if it closes after a few seconds or not. Hopefully, it will not close this time.

Frequently Asked Questions

Why Does Adobe Acrobat Close After Few Seconds?

Several reasons can trigger this issue. The most common issues are described above in this article. It is not mentioned above that it can happen if you have enabled the protection mode of your Adobe Acrobat. 

To fix this issue, you can follow the above methods. Also, you can open the Adobe Acrobat Reader application and navigate to –Edit>Preferences>Security(Enhanced) and Disable the option named ‘Enable Protection Mode’ at startup. Finally, click OK and restart your computer. Hopefully, it will solve the problem.

Why Is My PDF Not Staying Open/Keep Closing?

There are many reasons behind a PDF not opening in Adobe Acrobat. The outdated Acrobat or Reader can be the main reason why your PDF does not stay open on the application and keep closing after a few seconds. 

However, it can happen because of a damaged PDF file. To check this, open another fresh PDF file, and if this keep closing, then the problem is with your Adobe Acrobat application. There are several solutions mentioned above in this article that are effective to fix this issue.

How Do I Update Adobe Acrobat Reader on Windows 10?

The process is quite simple:

• Launch the Adobe Acrobat or Adobe Reader software.
• Click on the Help tab and chose Check for Updates.

Again, you can uninstall adobe from the Control Panel and reinstall it by downloading the latest version of this software from the official website of Adobe.

You can see these processes in detail in the 5^th solution from this article.

Is It Safe to Uninstall Adobe Reader from My Computer?

Yes, uninstalling Adobe Acrobat or Adobe Reader will not affect your computer as these are third-party applications. 

This application is used as a PDF reader. But you still can read your PDF files from your web browser apps. So, it is 100% safe to uninstall Adobe Reader or Adobe Acrobat from your computer.

How Do I Fix Adobe Reader Not Working on Windows 10?

There are several things that you can do to fix Adobe Reader not working on Windows 10. Here is the list of the solutions that you can apply to fix the problem:

• Disable Protected Mode.
• Customize Compatibility and Administrative Settings.
• Repair and install the Latest Patch.
• Reinstall Adobe Reader.
• Roll back Windows Update.

Conclusion

The Adobe Acrobat often closes after a few minutes of opening a PDF file using this application. But it can be fixed by some simple methods which are mentioned in this article.

I hope, you have grasped the solutions to this problem from this article, and expecting your valuable feedback. White in the comment section about the solution you have implemented from this article to fix this issue.